Salesforce Upwork Bidder

Proper Job Description

A Senior CSM ServiceNow Implementer position, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 7–10 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework.

Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

The role also requires designing and implementing integrations with internal and external systems using REST and SOAP APIs. Experience working with IntegrationHub and MID Server is essential.

The candidate will develop scalable, maintainable solutions following ServiceNow best practices and organizational DevOps guidelines, utilizing up-to-date platform features to maintain code quality.

Collaboration with architects, product owners, and QA teams is expected throughout the delivery cycle. The candidate may also provide technical guidance and mentorship to junior developers to support consistency and standards adherence.

Experience

o 7–10 years of overall IT/software development experience

o Minimum 5 years of ServiceNow development experience

o At least 2 years of experience delivering CSM implementations projects

Technical Skills

o Configuring and customizing features within the ServiceNow CSM module

o Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

o Strong expertise in building and consuming REST and SOAP APIs

o Experience working with Integration Hub and MID Server

o Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs

o Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows

Certifications (Mandatory)

o Certified System Administrator (CSA)

o Certified Implementation Specialist – CSM

Soft Skills

o Strong analytical and problem-solving skills

o Effective communication and stakeholder engagement abilities

o Ability to work independently and deliver in a fast-paced environment

Location and Flexible locations: PAN India (Any CG Location)

WordPress: As a WordPress Developer, you will be responsible for designing and developing engaging and responsive websites using WordPress. You will collaborate with cross-functional teams to deliver high-quality web solutions that align with our goal.

Responsibilities:

• Develop and maintain custom WordPress themes and plugins, ensuring responsive design and optimal performance.
• Collaborate with UI/UX designers to convert designs into functional websites while maintaining visual and brand consistency.
• Customize and extend existing WordPress functionalities to meet specific project requirements.
• Optimize website performance, including page load times, user experience, and mobile responsiveness.
• Debug and troubleshoot website issues and implement timely solutions.

Qualifications:

• Bachelor's degree in Computer Science, Web Development, or a related field (preferred but not required).
• Proven experience as a WordPress Developer with a strong portfolio showcasing previous projects.
• Proficiency in HTML, CSS, JavaScript, PHP, and MySQL.
• Experience with responsive design principles and frameworks.
• Solid understanding of web performance optimization techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Self-motivated with the ability to manage multiple projects and meet deadlines.

Internshala is a dot com business with the heart of dot org.

We are a technology company on a mission to equip students with relevant skills & practical exposure through internships, fresher jobs, and online trainings. Imagine a world full of freedom and possibilities. A world where you can discover your passion and turn it into your career. A world where your practical skills matter more than your university degree. A world where you do not have to wait till 21 to taste your first work experience (and get a rude shock that it is nothing like you had imagined it to be). A world where you graduate fully assured, fully confident, and fully prepared to stake a claim on your place in the world.

At Internshala, we are making this dream a reality!

👩🏻‍💻 Your responsibilities would include-

• Designing, implementing, testing, deploying, and maintaining stable, secure, and scalable data engineering solutions and pipelines in support of data and analytics projects, including integrating new sources of data into our central data warehouse, and moving data out to applications and affiliates
• Developing analytical tools and programs that can help in Analyzing and organizing raw data
• Evaluating business needs and objectives
• Conducting complex data analysis and report on results
• Collaborating with data scientists and architects on several projects
• Maintaining reliability of the system and being on-call for mission-critical systems
• Performing infrastructure cost analysis and optimization
• Generating architecture recommendations and the ability to implement them
• Designing, building, and maintaining data architecture and warehousing using AWS services.
• ETL optimization, designing, coding, and tuning big data processes using Apache Spark, R, Python, C#, and/or similar technologies.
• Disaster recovery planning and implementation when it comes to ETL and data-related services
• Define actionable KPIs and configure monitoring/alerting

🍒 You will get-

• A chance to build and lead an awesome team working on one of the best recruitment and online trainings products in the world that impact millions of lives for the better
• Awesome colleagues & a great work environment
• Loads of autonomy and freedom in your work

💯 You fit the bill if-

• You have the zeal to build something from scratch
• You have experience in Data engineering and infrastructure work for analytical and machine learning processes.
• You have experience in a Linux environment and familiarity with writing shell scripts using Python or any other scripting language
• You have 3-5 years of experience as a Data Engineer or similar software engineering role

ntech Systems is a fast-growing IT services organization, with offices in India and the US. The company has evolved from its humble beginnings and has emerged as one of the most reliable IT services companies across India. Today, Intech stands out in the market as a Microsoft Dynamics Gold Partner and is one of the Elite Managed Partners of Microsoft.

Intech offer a range of products aimed at delivering transformative state-of-the-art technology solutions, including Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics CRM, and Microsoft Azure. In addition, Intech also offers a range of complementary business solutions such as Microsoft SharePoint, Business Intelligence, Human Resources Solutions, and Mobility Solutions, which are integrated with the Dynamics suite to help enhance productivity for organizations.

As our team continues to expand each day, we are always looking to hire determined individuals keen to learn and grow within the organization. If you are interested to learn more about the organization, please visit our website (http://www.intech-systems.com/" target="_blank">www.intech-systems.com). 

JOB DESCRIPTION – CRM Business Analyst  

Experience required : 2 to 6 years         

Responsibilities:

• The role includes working with customers' technical, business and management teams to understand their strategy and identify their 'must have' requirements, in order to design and deliver highly complex integrated solutions
• Implement, maintain and support the solutions built for  customer on the Microsoft Dynamics 365 Customer engagement
• Support and manage future implementations in project mode
• Build positive client relationships by developing an understanding of the clients business processes Ability to create high quality functional documentation and strong requirements gathering skills.
• Conduct business process analysis and create Fit/Gap report
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.Installation, setup and configuration of MS CRM/D365
• Conduct solution testing and assist with user acceptance testing
• Conduct user and administrator training
• Data migration from external systems into MS CRM
• Complete the project tasks on time and under budget
• Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
• Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

Required Qualifications, Experience & Skills:

• Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
• Excellent communication skills; ability to interact with all levels of employees including C-level
• 1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
• Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
• Hands-on experience in designing, configuring or administering MS Dynamics CRM required
• Unit Testing: Test Case preparation and execution
• Working with all phases of the SDLC process
• Self-Starter with ability to handle multiple tasks and shifting priorities
• Well aware about Quality Assurance & Documentation

  JOB DESCRIPTION – CRM Business Analyst  

  Experience required : 2 to 3 years         

  Responsibilities:

  • The role includes working with customers' technical, business and management teams to understand their strategy and identify their 'must have' requirements, in order to design and deliver highly complex integrated solutions
  • Implement, maintain and support the solutions built for  customer on the Microsoft Dynamics 365 Customer engagement
  • Support and manage future implementations in project mode
  • Build positive client relationships by developing an understanding of the clients business processes Ability to create high quality functional documentation and strong requirements gathering skills.
  • Conduct business process analysis and create Fit/Gap report
  • Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.Installation, setup and configuration of MS CRM/D365
  • Conduct solution testing and assist with user acceptance testing
  • Conduct user and administrator training
  • Data migration from external systems into MS CRM
  • Complete the project tasks on time and under budget
  • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
  • Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

   

   

  Required Qualifications, Experience & Skills:

   

  • Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
  • Excellent communication skills; ability to interact with all levels of employees including C-level
  • 1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
  • Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
  • Hands-on experience in designing, configuring or administering MS Dynamics CRM required
  • Unit Testing: Test Case preparation and execution
  • Working with all phases of the SDLC process
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Well aware about Quality Assurance 

Key Technologies:

Qt/QML, C++, OOAD,Qt Creator,Qt Widgets

Responsibilities:

• Be involved in all stages of Qt/C++, , and QML development from architecture to coding to final testing
• Expertise in OOAD concepts
• Work as part of an Agile team to deliver high-quality applications
• Collaborate with the product team to plan, design, and execute new features
• Design Qt Widgets, Proficiency with tools like qt Creator, qt Design Tools

Qualifications:

• Good hands-on experience in C++ system programming and design.
• Good experience on QT and QML
• Strong understanding on object oriented techniques/methodologies.
• Good working experience on Linux platforms
• Exposure to STL, Design Patterns