Sales Manager

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Shopify Full Stack Developer

Location: Dewas / Indore (Work from Office)

Experience: 2–5+ Years

Job Overview

We are looking for an experienced Shopify Full Stack Developer to develop, customize, and maintain high-performing Shopify stores. The ideal candidate should have strong technical expertise, excellent problem-solving skills, and good English communication.

Key Responsibilities

• Develop and customize Shopify/Shopify Plus stores.
• Build custom themes and features using Liquid, HTML, CSS, JavaScript, and jQuery.
• Integrate third-party apps, APIs, and payment gateways.
• Optimize website performance, speed, SEO, and responsiveness.
• Troubleshoot bugs and provide technical solutions.
• Collaborate with designers, QA, and project managers to deliver quality projects.

Required Skills

• 2–5+ years of Shopify development experience.
• Strong knowledge of Shopify, Shopify Plus, Liquid, HTML5, CSS3, JavaScript, jQuery, AJAX, and Git.
• Experience with REST APIs, GraphQL, and third-party integrations.
• Understanding of responsive web design and eCommerce best practices.
• Strong debugging and problem-solving skills.
• Excellent verbal and written English communication.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Ability to work independently and in a collaborative team environment.

Preferred Skills

• Experience with Shopify app development.
• Knowledge of React, Node.js, or modern JavaScript frameworks.
• Familiarity with CI/CD and Agile development methodologies.

Job Description

Role: Video Editor + Graphic Designer

Experience: 1 year +

Location: Pune — Work From Office

Company: Nirmitee.io

About the Role

We are looking for a creative Video Editor + Graphic Designer with at least 1 year of hands-on experience in content creation, editing, and visual design. You will work closely with the marketing and content team to produce high-quality videos, reels, graphics, and social media creatives.

Responsibilities

• Edit videos, reels, and promotional content for marketing campaigns
• Create professional graphics, banners, social media creatives, thumbnails, and presentations
• Work with brand guidelines to maintain a consistent visual identity
• Collaborate with the marketing team to brainstorm creative content ideas
• Add animations, transitions, motion graphics, and typography
• Manage multiple projects with timely delivery
• Optimize videos for YouTube, LinkedIn, Instagram & other channels

Required Skills

• 1+ year experience in video editing & graphic designing
• Strong knowledge of tools like Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Figma, Canva
• Understanding of color grading, sound editing & motion graphics
• Ability to convert ideas into visually appealing designs
• Good sense of storytelling, visual aesthetics, and trending formats

Good to Have

• Experience in short-form content (reels, shorts)
• Basic animation/motion graphics skills
• Creative mindset with attention to detail

Why Join Nirmitee.io?

• Work on exciting healthcare & tech projects
• Learn advanced branding, UI/UX, and content strategy
• Fast-paced, creative, and growth-oriented environment

• Previous working experience as a MySQL Developer for at least 3 years
• Identify opportunities for improved performance in SQL operations and implementations
• Oversee the operations of the production and staging environments databases
• Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes
• Train and mentor junior personnel on best practices

Candidate Profile:

• Bachelor’s/Master’s degree in Engineering, Computer Science
• At least 5+ years of relevant experience as a database programmer
• Excellent MySQL/PostgreSQL/MS-SQL development skills
• Experience in writing stored views, procedures, triggers etc.
• Excellent knowledge in RDBMS (important features)
• Strong problem-solving skills, technical troubleshooting, and diagnosing
• Solid knowledge of RDBMS and NoSQL technologies
• Experience in developing back-ends for enterprise systems
• Knowledge of debugging, performance and optimization techniques
• Experience in RDBMS technologies like MySQL, PostgreSQL etc.
• Experience in No SQL technologies like MongoDB, Cassandra etc.
• Knowledge of Caching DB like Redis, Memcached etc.
• Knowledge of Search DB like Solr, Elasticsearch etc.
• Demonstrated ability to deliver in a fast-paced environment.

We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

• Developing APIs and endpoints for deployments of our product
• Infrastructure Development such as building databases, creating and maintaining automated jobs
• Build out the back-end to deploy and scale our product
• Build POCs for client deployments
• Document your code, write test cases, etc.

• Developing front end website and application architecture.
• Designing user interactions on web pages.
• Developing back-end website and applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

https://polyglots.io">Polyglots is a young and innovative software development agency located in Pune, India. Our expertise is to build highly scalable applications and infrastructure solutions for our partners and budding startups.

We provide end-to-end solutions ranging from cloud architecture to backend services and modern frontend development. We leverage agile methodologies, software life cycle best practices and cutting edge technology to deliver perfect solutions reflecting our passion for software development.

We care about our company culture and invest in people to create the best teams of highly skilled developers. 

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Design mobile-based features
• Collaborate with other team members and stakeholders
• Stay up-to-date on emerging technologies
  
  

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript. Familiarity with ES6 or Typescript would be a plus.

• Good understanding of Angular or React.
• Good understanding of asynchronous request handling, partial page updates, AJAX and Rest APIs.
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.

• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN.
• Working knowledge of server side technologies is a plus