TrueBlue

KEY RESPONSIBILITIES

• Collaborate effectively within a lean team structure focused on core legacy application support, optimization, and modernization.
• Drive robust lift-and-shift strategies as well as meticulous deep-architectural refactoring initiatives for existing enterprise applications.
• Actively leverage AI-based development tools (e.g., GitHub Copilot) and modern DevOps automation to significantly accelerate software delivery speed and enhance engineering standards.
• Perform detailed code analysis, proactive performance tuning, regression testing, and systemic stabilization of legacy software environments.
• Ensure absolute end-to-end ownership of development pipelines and tasks with minimal supervisor oversight.
• Align all newly developed modern features and components with the pre-existing tech stack structure and corporate architecture standards.
• Collaborate dynamically with cross-functional stakeholders to align engineering sprints with critical operational milestones and ensure smooth delivery.

REQUIRED SKILLS & QUALIFICATIONS

• Modernization Expertise: Proven hands-on experience navigating complex legacy software codebases, performing technical debt evaluations, and executing migration patterns.
• Full-Stack Core Proficiency: Deep practical competence in at least one backend ecosystem and frontend ecosystem as applicable: Backend: Node.js, Java, or .NET Frontend: Angular or React
• Cloud & CI/CD Frameworks: Comprehensive deployment experience utilizing major cloud architectures (AWS or Azure) and establishing structured automation pipelines (Jenkins, GitHub Actions, etc.).
• AI & Automation Tooling: Hands-on exposure to modern AI-assisted coding extensions, continuous testing applications, and progressive DevOps automation.
• Quality & Observability: Solid diagnostic knowledge utilizing code coverage analysis, structured logging, monitoring suites, and system-level debugging tools.
• Core Competencies: Superior standalone problem-solving capacity, clear professional communications skills, an autonomous work ethic, and a preference for in-office team collaboration

ROLE:  

Address technical issues relating to software implementation, function, and upgrades. Resolve customer complaints or problems and create product problem reports and troubleshoot documents for each issue. Work closely with application support and development teams to identify and resolve any technical problems that might arise during the development of software. Work with Implementation teams and Account managers to recommend solutions to new customer implementations and workflows.  

ESSENTIAL DUTIES and RESPONSIBILITIES: 

• Understanding the PeopleScout architecture and framework  
• Provide L2 support for tickets passed on by L1 support team using advanced knowledge of Java, SQL, Stored Procedures, Functions, and database development.  
• Analyze and understand Java code to debug, trace, and communicate technical issues effectively with the Development team.  
• Review application logs, perform exception analysis, monitor system performance, and identify root causes to ensure timely issue resolution and optimal application performance.
• Provide technical support to application support team
• Develop solutions to complex customer and software problems
• Assist with software design and development  
• Work within an agile environment  
• Deliver sprint commitments on time
• Be responsible for your own code, and work with others to improve the quality and deliver of theirs  
• Document troubleshooting guides and outcomes of problems, analysis and solutions for future re-use  

MUST HAVE SKILLS: 

• 5 to 8 years of experience in L2 Application Support, preferably supporting SaaS products.
• Strong troubleshooting skills with Java applications, SQL, and REST APIs.  
• Strong hands-on experience with Core Java (Java 8 or above).  
• Good understanding of Spring Boot and Java-based enterprise applications.
• Experience troubleshooting production issues, performing root cause analysis (RCA), and resolving incidents within SLA  
• Strong SQL skills with databases such as Oracle, MySQL, PostgreSQL, or SQL Server.  
• Experience working with REST APIs, JSON, and API testing tools like Postman.
• Ability to analyze application logs using tools such as Splunk, Kibana, ELK, or Grafana.
• Excellent customer communication skills with experience managing client interactions and providing timely updates.
• Familiarity with ServiceNow/Jira, Linux basics, and log analysis for application support

What you'll do

The Software Engineer will serve as a full stack developer within the AI and Automation team, focusing on building AI agents, chatbots, and automation solutions. The role involves taking ownership and accountability to meet commitments, developing software using programming languages, and designing, executing, and reporting on system and service tests to ensure applications function as required. Additional responsibilities include monitoring, diagnosing, and resolving technology issues, as well as supporting team members by carrying out prescribed design activities using established procedures.

What you'll bring

3+ years of experience in full stack application development using Python (for backend) and JavaScript/Typescript (for frontend).

Strong understanding of Java.

Strong understanding of Machine Learning /MLOps using Python .

Familiarity with Agentic AI frameworks.

Familiarity with Kubernetes (K8S) and Docker.

Experience in developing solutions using Azure storage and compute solutions.

Proven experience working with Azure AI solutions, especially AI Foundry and AI Search.

Experience in developing distributed event-driven applications using brokers such as Apache Kafka, IBM MQ, Solace, or Azure Event Hub.

Proven experience in working with DevOps frameworks, GIT, and CI/CD pipelines.

Experience developing integrations using established Enterprise Application Integration patterns and tools such as Apache Camel.

Required Qualifications

Specify the minimum educational qualifications necessary for this role, including degree type, field of study, and level attained.

Applicants should hold a bachelor’s degree in any discipline and possess practical experience in software development. Degrees in Computer Science, Software Engineering, or Information Technology are particularly advantageous. 

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
• Identify, diagnose, and troubleshoot technical issues and problems.
• Categorize, record, and manage reported queries and provide appropriate solutions.
• Assist users with problem identification and resolution.
• Advise users on the appropriate course of action for reported issues.
• Monitor incidents and service requests from initial reporting through final resolution.
• Escalate unresolved or complex problems to the appropriate level of support when required.
• Provide basic online security guidance and technical support to end users.
• Manage one or more customer service/support functions as assigned.
• Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
• Receive and handle service requests in accordance with established procedures.
• Promptly assign and route support calls and tickets to the appropriate teams.
• Log incidents and service requests and maintain accurate and relevant records.
• Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
• Identify and classify incident types and service interruptions.
• Record incidents and categorize them based on symptoms, root causes, and resolutions.
• Support day-to-day operational requirements during changes while minimizing service disruptions.
• Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
• Maintain a typing speed of at least 45 WPM.
• Perform basic hardware and software troubleshooting.
• Demonstrate a good understanding of current operating system functionality.
• Possess a basic understanding of computer hardware.
• Demonstrate proficiency with Microsoft products and applications.
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Skills & Qualifications

Technical Skills

• Good understanding of IT Service Desk and technical support processes.
• Knowledge of ITIL processes and best practices.
• Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
• Working knowledge of Active Directory.
• Experience with Microsoft Office 365.
• Knowledge of account provisioning and account creation.
• Basic understanding of computer hardware and peripherals.
• Basic knowledge of Microsoft Teams and Outlook.
• Good understanding of Windows operating systems and common desktop applications.

Professional Skills

• Excellent verbal and written communication skills.
• Strong customer service and customer-handling skills.
• Ability to diagnose problems and provide effective solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple incidents and service requests.
• Ability to follow established IT Service Desk procedures and guidelines.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and accurate documentation skills.

Experience

• 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

• B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
• Bachelor of Computer Applications (BCA); or
• B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

• Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
• Commitment to maintaining information security and confidentiality.
• Ability to meet defined service levels and provide timely support to end users.

Generative AI Engineer 

Role Overview:

You will be responsible for the hands-on development, coding, and deployment of AI-powered features. Your focus is on writing clean, efficient code to integrate LLMs into our existing tech stack, building robust data pipelines for RAG, and ensuring the reliability of model outputs through rigorous testing and optimization.

Key Responsibilities

• Application Implementation: Code and integrate LLM APIs (OpenAI, Anthropic, etc.) or local models into backend services using Python, FastAPI, etc.,
• MCP Server Development: Design and implement custom MCP servers using the official SDKs (Python/TypeScript) to expose internal databases, APIs, and file systems to AI agents.
• RAG Implementation: Build and maintain the "plumbing" for Retrieval-Augmented Generation—specifically coding the data ingestion scripts, text chunking logic, and metadata filtering.
• Vector DB Management: Perform day-to-day operations on vector databases (Pinecone, Milvus, etc.), including indexing, querying, and optimizing search retrieval.
• Prompt Programming: Develop, version-control, and refine complex prompt templates (using Jinja2 or similar) to ensure consistent structured outputs (JSON/YAML).
• Agent Development: Implement multi-step workflows using LangChain, LangGraph, CrewAI etc.,, focusing on tool-calling logic and error handling.
• Evaluation & Testing: Build automated test suites to detect "hallucinations" and measure accuracy using frameworks.
• Performance Tuning: Implement caching layers and streaming responses to reduce latency and improve the end-user experience; Token optimization.
• Data Pre-processing: Clean and tokenize datasets for model fine-tuning or high-quality context retrieval.

Technical Skills (The "Execution" Stack)

• Language: Advanced Python (Asyncio, Pydantic) and optional TypeScript/Node.js (for full-stack integration).
• AI Frameworks: Hands-on experience with any of LangChain, LlamaIndex, and Hugging Face Transformers. RAG and Vector search concepts.
• Data Handling: Proficiency in SQL and handling unstructured data formats (PDFs, Markdown, JSON).
• Deployment: Practical experience with Docker, GitHub Actions (CI/CD), and experience with OpenTelemetry, LangSmith, Weights & Biases etc., Understanding of evaluation/guardrails.
• MCP/API Proficiency: Deep understanding of RESTful APIs, Streaming HTTP, MCP server vs client, JSONRPC

What you'll bring

Design, build, and maintain developer platform capabilities that improve day-to-day engineering workflows across teams.

• Own and evolve CI/CD pipelines and deployment workflows, improving speed, reliability, and feedback loops.
• Build internal tools and services (CLIs, automations, dashboards) that support developer productivity and operational excellence.
• Improve local development environments, including dependency management and consistent developer setup.
• Drive adoption of engineering standards (quality, security, performance, observability) through templates, guardrails, and documentation.
• Partner with teams to identify friction points and implement scalable improvements (including self-service tooling).
• Continuously improve documentation, onboarding material, and internal enablement content for developers

What you'll bring

Do you fit the profile? 

  Technical Proficiency:

• Strong hands-on experience with JavaScript/TypeScript and building modern web applications and tooling.
• Hands-on experience with Generative AI and Agentic AI technologies, including designing, building, integrating, and leveraging AI-powered solutions to enhance products, platforms, or engineering productivity.
• Solid backend experience (e.g., Node.js, or equivalent platform services experience) and comfort building APIs and integrations.
• Strong experience with CI/CD systems (e.g., GitHub Actions, Azure DevOps) and modern delivery practices.
• Familiarity with cloud platforms (Azure preferred) and containerized development (Docker/Kubernetes).
• Experience designing scalable developer tooling and platform patterns (templates, shared libraries).
• Strong understanding of software craftsmanship: Clean Code, SOLID principles, maintainability, and documentation.
• Experience with testing strategies (unit, integration, end-to-end) and quality automation.
• Exposure to observability concepts and tooling (metrics, logs, traces; e.g., Grafana/Kibana/Application Insights).

    Nice to Have:

• Experience with monorepos, build systems, and performance optimization for large front-end codebases.
• Experience with platform security practices (secrets management , dependency scanning, security).
• Experience with developer portals, internal documentation systems, and knowledge management practices.
• Familiarity with event-driven architecture and integration patterns.

Essential Soft Skills:

• Strong analytical and problem-solving skills; able to identify root causes and propose pragmatic solutions.
• Excellent communication skills; can explain technical topics clearly to diverse stakeholders.
• Comfortable collaborating in multicultural, globally distributed teams.
• Proactive mindset and strong ownership - you see platform gaps and take responsibility for improving them.
• Ability to balance long-term platform strategy with short-term delivery needs and developer pain points.
• Critical thinking and a proactive mindset when supporting internal stakeholders.

Job Responsibilities:

• Build Sales pipeline/funnel by generating leads via cold calls & through consultants/PMC’s/Architect/Market contacts.

• Establish new business by organizing sales visits, demonstrating/presenting products in collaboration with respective OEMs.

• Identify decision makers within respective verticals & set up meetings to understand and generate opportunities catering to customer needs.

• Responsible for owning the customer account management and support including initial sales efforts to maintain long term, trusted partner relationships and to execute successfully [against plans to grow sales, revenues and expand enterprise customer relationships.

• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

• Achieve monthly targets thereby submission of weekly progress reports ensuring correct data with appropriate action plan in place to meet targets.

• Ensure data is accurately managed within company sales management system.

• Maintain quality service by establishing and enforcing organization standards.

• Contribute to team effort by accomplishing related results as needed. • Work closely with the team to develop and submit proposals that meet customer needs & objectives.

• Exercise leadership and business judgment on all contracts and work collaboratively with customers and Partner network to get mutually acceptable pricing/terms.

Skills Required & Qualifications:

• Preferably a strong understanding of Electronic Security Systems (Fully integrated Access Control/CCTV/Intruder systems/Perimeter detection systems).

• Awareness of business commercial terms and conditions commonly adopted in the security industry.

• Result-oriented, self-motivated, customer-focused approach.

• Good written and oral communication skills

• Excellent knowledge of Microsoft Excel

• Excellent interpersonal skills - must be able to adapt working style to the personalities and work styles of our stakeholders and internal partners.

• 5+ years of work experience in the same line

• Degree/Diploma – Electrical/Electronics/Mechanical or simila