Sales Executive

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

Sr. Backend Engineer - (Django & Python)

Must have Crypto/Blockchain Experience.

CoinCROWD is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/

Domain : Finance, Blockchain, Crypto

Role : Permanent full time Employment

Job Location : Work from Home / Remote

Job Responsibilities:

• Understand project requirements, writing bug free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
•  Integrate backend with third party APIs
• 100% Hands on role
•  Make design decisions that contribute to maintainable systems
• Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly Responsible to drive and support e-commerce project activities and ensure marketplace implementation, deepen customer engagement, satisfaction, and user engagement
• Reverse engineer for debugging errors in code and ensuring quality control in the process.
• Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
• Documentation and reference preparation for users by writing operating instructions including changes and revisions.

Qualifications:

• Bachelor or Master Degree in Computer Science, Software Engineering from a reputed University
• 5+ years of experience with at-least 2-3 years working in the Finance domain is Plus.
• Django , Django Rest Framework, Python 3, Mysql, Elasticsearch, websockets, javascript, JIRA, Gitlab, Rest API, GCP or AWS
• Finance, Social Analytical, debugging, and troubleshooting skill with proven experience troubleshooting and fixing production bugs
• Experience in writing unit testing and test case automation.
• Ability to operate in an Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.
• Excellent communication skills and ability to work with remote teams

What We Offer:

In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

Job Description:

We are currently seeking a talented and experienced SAP SF Data Migration Specialist to join our team and drive the successful migration of SAP S/4 from SAP ECC.

As the SAP SF Data Migration Specialist, you will play a crucial role in overseeing the design, development, and implementation of data solutions within our SAP SF environment. You will collaborate closely with cross-functional teams to ensure data integrity, accuracy, and usability to support business processes and decision-making. 

About the Company:

We are a dynamic and innovative company committed to delivering exceptional solutions that empower our clients to succeed. With our headquarters in the UK and a global footprint across the US, Noida, and Pune in India, we bring a decade of expertise to every endeavour, driving real results. We take a holistic approach to project delivery, providing end-to-end services that encompass everything from initial discovery and design to implementation, change management, and ongoing support. Our goal is to help clients leverage the full potential of the Salesforce platform to achieve their business objectives.

What Makes VE3 The Best For You We think of your family as our family, no matter the shape or size. We offer maternity leaves, PF Fund Contributions, 5 days working week along with a generous paid time off program that benefits balance your work & personal life.

Requirements

Responsibilities:

• Lead the design and implementation of data migration strategies and solutions within SAP SF environments.
• Develop and maintain data migration plans, ensuring alignment with project timelines and objectives.
• Collaborate with business stakeholders to gather and analyse data requirements, ensuring alignment with business needs and objectives.
• Design and implement data models, schemas, and architectures to support SAP data structures and functionalities.
• Lead data profiling and analysis activities to identify data quality issues, gaps, and opportunities for improvement.
• Define data transformation rules and processes to ensure data consistency, integrity, and compliance with business rules and regulations.
• Manage data cleansing, enrichment, and standardization efforts to improve data quality and usability.
• Coordinate with technical teams to implement data migration scripts, ETL processes, and data loading mechanisms.
• Develop and maintain data governance policies, standards, and procedures to ensure data integrity, security, and privacy.
• Lead data testing and validation activities to ensure accuracy and completeness of migrated data.
• Provide guidance and support to project teams, including training, mentoring, and knowledge sharing on SAP data best practices and methodologies.
• Stay current with SAP data management trends, technologies, and best practices, and recommend innovative solutions to enhance data capabilities and performance.

Requirements:

• Bachelor’s degree in computer science, Information Systems, or related field; master’s degree preferred.
• 10+ years of experience in SAP and Non-SAP data management, with a focus on data migration, data modelling, and data governance.
• Have demonstrable experience as an SAP Data Consultant, ideally working across SAP SuccessFactors and non-SAP systems
• Highly knowledgeable and experienced in managing HR data migration projects in SAP SuccessFactors environments
• Demonstrate knowledge of how data aspects need to be considered within overall SAP solution design
• Manage the workstream activities and plan, including stakeholder management, engagement with the business and the production of governance documentation.
• Proven track record of leading successful SAP data migration projects from conception to completion.
• Excellent analytical, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with SAP Activate methodologies preferred.
• SAP certifications in data management or related areas are a plus.
• Ability to work independently and thrive in a fast-paced, dynamic environment.
• Lead the data migration workstream, with a direct team of circa 5 resources in addition to other 3rd party and client resource.
• Work flexibly and remotely. Occasional UK travel will be required

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a dynamic and challenging environment on critical migration projects.
• Professional growth opportunities in a supportive and forward-thinking organization.
• Engagement with cutting-edge SAP technologies and methodologies in data migration.

• On-Premise Infrastructure Management: Utilize 10-20 years of experience to oversee and optimize on-premise infrastructure, ensuring stability, scalability, and security.
• Cloud Infrastructure Management: Lead the implementation and management of AWS and Azure cloud environments, leveraging best practices and ensuring adherence to security standards. Must be cloud certified and proficient in managing PaaS services.
• Dynatrace Monitoring: Utilize Dynatrace expertise to implement and maintain effective monitoring solutions, ensuring proactive identification and resolution of performance issues.
• Technical Expertise: Demonstrate proficiency in a variety of technologies including Oracle, SQL Server, Shareplex for Oracle replication, Commvault, Windows, Linux, Solaris, SNMP Polling and Traps, Unix Extension, and more.
• Analytical Skills: Conduct complex analysis to optimize bulk metrics and alert profiles, ensuring efficient resource utilization and timely response to critical incidents.
• Cloud Integration: Facilitate inter-AWS account integration using Terraform IAM roles and integrate with other products such as Splunk, APIM, and VMWare to enhance overall infrastructure capabilities.
• Experience working with On-Premise Infrastructure
• Experience with AWS & Azure and Cloud Certified.
• Dynatrace Experience & Professional Certification

• Working knowledge of XML, JAVA, REST, SOAP etc
• Basic knowledge of SQL, including the ability to author ad-hoc database queries.
• Is comfortable writing code in Ruby, Python, JavaScript, and Java and enjoys learning new languages and technologies.
• Has experience integrating  APIs (major plus)
• Experienced integrating RESTful APIs into web applications (a plus)
• Is experienced with Github or the likes.
• Should have worked on Payment Gateway Applications.

• Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
• Technical Product/Software certifications an asset
• Has 3 to 5 years of experience in a similar client-facing role
• Has previous experience in a traditional software engineering or Implementation role.
• Has strong analytical and debugging skills.
• Experienced with Salesforce is a plus
• Solution-driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
• Excels in a collaborative and cross-functional environment.
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
• Excellent time management, organization, and planning skills are essential
• Flexibility to travel as required to meet with clients
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Ability to synthesize technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Demonstrated success in customer and partner relationship management
• You are motivated, think outside of the box, and understand the purpose of process and procedures

Job description:  

• Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
• Good knowledge of Salesforce Lightning Framework.
• Build-in Salesforce plug-ins and connectors.
• Build/Enable complex customizations of the CRM application and Deployment in Salesforce ecosystem.
• Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
• Must have Good Knowledge of Apex Triggers, Batch Classes and Schedulers.
• Must have Experience in Mentoring the People in Team.
• Integration using REST and SOAP.
• Experience in Salesforce Community cloud will be preferred.
• Experience in any Deployment Tool will be preferred.
• Client Communication capabilities will be appreciated

Candidate Profile:

• 2+ years minimum of relevant Salesforce development experience.
• At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
• Should have good communication skills
• Should be B.E/B.Tech.
• Must be a Team Player.
• Should have leadership quality to manage a team, if required.

Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.

Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.

• Developing new vendors in cities
• Managing manpower, events promotions
• Reporting of the same on regular basis– on MS Excel and Power Point
• Travelling outside Mumbai for minimum 6-10 days in a month
• Providing inspired leadership for the organization
• Making important policy, planning and strategy decisions
• Developing, implementing and reviewing operational policies and procedures
• Recruiting whenever required and taking disciplinary action if necessary
• Handling multiple projects at the same time
• Promoting a company culture that encourages top performance and high morale
• Overseeing budgeting, reporting, planning and auditing
• Working with senior stakeholders

Desired Candidate Profile

• Minimum 5 years of experience in a similar profile
• Good spoken and written English skills
• Ability to work in a competitive and challenging environment
• Willingness to learn new things
• Strong operational and analytical skills
• Ability to manage multiple tasks at the same time
• Proficiency in MS Excel and PPT
• Ability to handle client meetings and queries independently    

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.