Sales Engineer

We're Hiring For Delivery Manager (Trading)

Location:Banaglore

About Us

Tradelab Technologies is a leading FinTech and capital markets technology company,headquartered in India, which develops high-performance software solutions for stock brokers,trading platforms, and financial institutions. Founded in July 2012 and incubated by a specialR&D cell at IIT Kharagpur, we are at the forefront of building the next generation of tradingtechnology. Our product portfolio includes advanced trading terminals, order-managementsystems (OMS), risk-management systems (RMS), low-latency exchange platforms, multi-cryptowallet solutions, and KYC/Compliance systems. We are defined by our commitment to "lowlatency," "high performance," and "real-time" systems that power the industry.

Role

We are seeking an accomplished Delivery Manager to lead the successful implementation anddelivery of Tradelab's mission-critical trading technology solutions to enterprise clients. You willbe responsible for managing the complete delivery lifecycle—from project planning andresource allocation to client onboarding and post-deployment support—ensuring that our OMS,RMS, trading terminals, and wallet solutions are deployed on time, within scope, and to thehighest quality standards.

Key Responsibilities

● Manage end-to-end delivery of Tradelab's product implementations including tradingterminals, OMS, RMS, exchange connectivity platforms, and crypto wallet solutions

● Lead cross-functional delivery teams including developers, QA engineers, architects,and support personnel to execute complex deployment projects

● Define project scope, timelines, resource requirements, and risk mitigation strategies incollaboration with clients and internal stakeholders

● Serve as the primary point of contact for enterprise clients duringimplementation,ensuring clear communication and expectation management

● Coordinate technical integration activities with client IT teams, exchanges, clearingsystems, and third-party vendors

● Oversee UAT planning and execution, ensuring comprehensive testing of tradingworkflows, risk controls, and compliance requirements

● Monitor project health through KPIs and metrics, proactively identifying and resolvingbottlenecks and risks

● Manage change requests and scope variations while maintaining project profitability andclient satisfaction

● Drive continuous improvement initiatives to optimize delivery processes andmethodologies

● Ensure adherence to regulatory and compliance requirements during systemdeployments

● Facilitate knowledge transfer and training sessions for client teams post-deployment

Skills & Experience

● 6-10 years of experience in project/delivery management, with a proven track record ofsuccessfully delivering enterprise software solutions

● Prior experience in the FinTech or Capital Markets industry is mandatory

● Strong understanding of trading systems architecture, order management, riskmanagement, and exchange connectivity

● Expertise in agile and waterfall project management methodologies with relevantcertifications (PMP, Scrum Master, SAFe) preferred

● Demonstrated ability to manage multiple concurrent projects with competing prioritiesand dependencies

● Excellent stakeholder management skills with experience handling C-level clientinteractions● Strong technical acumen to understand system architectures, integration requirements,and deployment complexities

● Proficiency with project management tools such as Jira, MS Project, or similar platforms

● Outstanding communication, negotiation, and conflict resolution skills

● Experience managing geographically distributed teams and working in fast-paced,dynamic environments

● Bachelor's degree in Engineering, Computer Science, or related field; MBA or advanced degree is a plus

Why Join Us?

Join a pioneering technology company that is revolutionizing the capital markets infrastructure.At Tradelab, you'll have the opportunity to work on cutting-edge, high-performance tradingtechnology that powers some of the most demanding real-time systems in the financial industry.Born from IIT Kharagpur's innovation ecosystem and backed by over a decade of domainexpertise, we offer an environment where your contributions directly impact the future of tradingtechnology. Be part of a high-growth FinTech journey where innovation meets execution.

We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.

L1 EXPERIENCE COMPULSORY

• Provide L1 technical support via ticketing system, email, and remote sessions.
• Troubleshoot basic technical issues related to installation, configuration, and usage.
• Assist senior engineers in debugging, testing, and customer support activities.
• Follow defined support processes, documentation, and SOPs.
• Maintain proper case notes, troubleshooting steps, and resolutions.
• Ensure timely responses and adherence to SLA.
• Learn and develop technical expertise on enterprise IT and security products.

Required Skills and Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
• Good communication and problem-solving skills.
• Willingness to learn enterprise security and IT products.
• Ability to work in shifts and handle customer interactions professionally.

Essentials

- Communicate clearly and confidently so customers immediately understand what is happening.

- Show empathy, stay professional, and treat every issue with respect.

- Take full ownership of tickets instead of passing responsibility.

- Manage time effectively by prioritizing issues based on impact and urgency.

- Pay close attention to details to avoid repeat questions or mistakes.

Key Responsibilities

Reporting & Analytics Development

• Design, develop, and maintain complex reporting solutions serving mission-critical emergency

response operations

• Build interactive dashboards and data visualizations that transform large datasets into

actionable insights

• Develop advanced analytics features including trend analysis, predictive metrics, and

operational intelligence

• Create self-service reporting capabilities enabling stakeholders to access critical data

independently

• Implement real-time and scheduled reporting systems with appropriate caching and

optimization strategies

SQL & Database Architecture

• Write and optimize complex SQL queries involving multiple joins, subqueries, CTEs, window

functions, and aggregations

• Review existing database architectures and identify performance bottlenecks and optimization

opportunities

• Design and implement database schema enhancements to support evolving reporting

requirements

• Develop and maintain stored procedures, functions, and views optimized for reporting

workloads

• Perform comprehensive query performance analysis and implement tuning strategies across

PostgreSQL and AWS Aurora environments

• Create efficient indexing strategies and data access patterns for large-scale datasets

• Establish data modeling best practices for dimensional and transactional reporting needs

Performance Optimization

• Conduct systematic performance analysis of reporting queries processing millions of records

• Implement query optimization techniques including execution plan analysis, index tuning, and

query refactoring

• Design and implement data aggregation strategies, materialized views, and summary tables for

improved performance

• Monitor and optimize database performance metrics including query response times, resource

utilization, and concurrency

• Develop ETL processes and data pipelines optimized for reporting and analytics workloads

• Implement caching strategies and data archival policies to maintain optimal system

performance

Technical Collaboration

• Partner with Product and stakeholder teams to translate business reporting requirements into

technical solutions

• Conduct code reviews focused on SQL quality, performance, and best practices

• Provide technical guidance to development teams on reporting architecture and database

optimization

• Document database schemas, reporting architectures, and optimization strategies

• Collaborate with DevOps on database infrastructure, monitoring, and scaling initiatives

Required Qualifications

Experience & Background

• 8+ years of software engineering experience with significant focus on reporting, analytics, or

business intelligence

• 5+ years of hands-on experience writing complex SQL in production environments

• 3+ years working with large-scale databases (millions+ records) and optimizing query

performance

• Proven track record developing enterprise reporting solutions and analytics platforms

• Experience conducting database architecture reviews and implementing performance

improvements

Technical Expertise - SQL & Databases

• Expert-level SQL proficiency including complex joins, subqueries, CTEs, window functions, and

advanced aggregations

• Deep PostgreSQL expertise with production experience in query optimization and performance

tuning

• Strong understanding of database internals including execution plans, indexing strategies, and

query optimization

• Experience with AWS Aurora or other cloud-based PostgreSQL solutions

• Proficiency in stored procedures, triggers, functions, and database programming

• Advanced knowledge of database design principles, normalization, and dimensional modeling

• Experience with database performance monitoring and profiling tools

• Strong programming skills in PHP (Yii framework or similar MVC frameworks preferred)

• Solid experience with Vue.js or similar modern JavaScript frameworks for building reporting

interfaces

What You'll Work With

• Databases: PostgreSQL, AWS Aurora, multi-tenant architectures

• Backend: PHP (Yii framework), RESTful APIs

• Frontend: Vue.js (Vue 2/3), modern JavaScript, data visualization libraries

• Infrastructure: AWS (RDS, Aurora, S3, Lambda), Postgres

• Tools: Git/GitHub, JIRA, Agile development workflows

Work Location

Hyderabad, India - On-site position with flexible working arrangements to accommodate both India

and onsite teams

Job Title: Call Centre Executive – Aquaculture Shrimp Feed

Location: [Specify City/Location]

Experience Required: 1 to 1.5 Years in Voice Process

Languages Required: Hindi or Bengali (Fluency mandatory)

Industry: Aquaculture / Animal Feed / Agriculture

Job Summary:

We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.

Key Responsibilities:

• Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
• Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
• Assist in order placement, follow-ups, and delivery coordination.
• Record and maintain customer interaction logs in the CRM system.
• Provide basic technical guidance on shrimp feed usage as trained by the technical team.
• Coordinate with the field sales and logistics teams to ensure smooth customer service.
• Escalate unresolved queries to the concerned departments.

Requirements:

• 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
• Strong communication skills in Hindi or Bengali and basic English.
• Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
• Good computer skills – MS Office, CRM, data entry.
• Customer-centric attitude with good problem-solving skills.

Preferred Qualifications:

• Experience working with rural/agricultural customers is an advantage.
• Background in agriculture/fisheries/aquaculture is desirable but not mandatory.

Employment Type: Full-Time

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

• The ideal candidate should be a creative problem solver at heart who thrives in a team environment.
• Your role will start with contacting potential learners to set up virtual meetings, counsel the learners and sell the course of Upgrad.

• Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
• Data maintenance in the system as well as resolving data issues.
• Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
• Track work tasks and status in the system
• Follow a set process for processing customer orders within contracted SLA’s
• Utilize internal help desk software systems to accurately document all support activity
• Work closely and cross collaboratively with client internal Operations department

• Excellent communication skills
• Comfortable to work in night shifts
• Exposure to global customers
• Good team player