Sales Business Development Executive

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

About Us:

Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market. Specifically, Atica offers three major services: sales management, revenue management, and digital channel management. Atica has clients across all major markets including: New York City, Los Angeles, Miami, Atlanta, Dallas, Orlando, St Petersburg, Chicago, Houston, and many more.

Atica is headquartered in Pune and is funded by top investors in India. 

Company Website: www.aticaglobal.com

Please find below the details:

1. Designation                - International Sales Associate
2. Job Location               - Yerwada, Pune
3. Work mode                - Work from office
4. Experience required - Freshers to 1 year
5. Work timings             - US Shift (Monday to Friday)
6. Notice Period             - Immediate  

What you will do?

1. Provide sales support for multi-branded hotels in the USA, develop and execute a sales action plan to meet or exceed revenue goals

2. Activate new accounts in the local market and increase market share from existing accounts

3. Develop and nurture a sales pipeline utilizing CRM to manage accounts and shorten the sales cycle

4. Making sure that the hotel ownership is profitable and finding new ways to add value to each hotel you're responsible for

5. Lead bi-weekly sales strategy calls with each of your designated hotels

6. Collaborate with the sales team to achieve sales targets and contribute to overall team success.

7. Support the development of sales strategies and contribute ideas for improving sales processes.

What makes you a great fit? 

1. Available to work from Pune office (from Monday to Friday) and shift timing will be 6 PM to 4 AM.

2. Self-driven, goal-oriented, and able to work independently with a high level of initiative. Also, manage time effectively, and prioritize tasks to achieve sales goals.

3. Strong communication and interpersonal skills with a knack for building rapport over the phone.

4. Excellent written communication skills general correspondence, proposals, reports

5. Bachelor’s degree or relevant work experience in hotel industry

6. Strong ability to leverage technology and CRM to shorten the sales cycle

7. Collaborative team player eager to contribute and learn from others

8. Excellent organizational skills and attention to detail, especially in maintaining accurate sales records.

Why work with us?

1. We're more than just a workplace – As working with us means you'll have the chance to learn, grow, and lead which helps to shape your career trajectory while making a mark on the industry. 

2. Everyone at ATICA is passion-driven and lets their work speak for itself.

3.Collaborative and supportive work environment.

Responsibilities

• Product Strategy: Develop and communicate product vision, strategy, and roadmap.
• Requirement Gathering: Identify and prioritize product requirements through user research.
• Project Planning and Management: Define project goals, milestones, and manage timelines.
• Data Management: Oversee data collection, storage, and quality assurance.
• Machine Learning Models: Collaborate on AI algorithm development and model training.
• User Experience (UX): Advocate for intuitive and user-friendly AI product interfaces.
• Product Launch and Adoption: Plan and execute successful product launches.
• Performance Monitoring and Improvement: Track metrics and propose enhancements.
• Stakeholder Communication: Facilitate communication between technical and non-technical teams.
• Market and Industry Awareness: Stay informed on AI trends and regulatory requirements.

Requirements

• Education: Bachelor’s or master’s degree in computer science, engineering, data science, or related fields with 5+ years’ experience as a product manager and at least 2 years in AI domain.
• Technical Knowledge: Strong understanding of AI, machine learning, and data analysis.
• Product Management Experience: Previous experience in product management or related roles.
• AI Domain Expertise: Proficiency in AI applications and ethical considerations.
• Analytical and Problem-Solving Skills: Ability to analyse complex data and solve problems.
• Communication and Collaboration: Excellent interpersonal and communication skills.
• Leadership and Project Management: Strong leadership and project management abilities.
• User-Centric Mindset: Understanding of user needs and usability testing skills.
• Business Acumen: Knowledge of business principles and market dynamics.
• Adaptability and Learning Agility: Openness to new technologies and continuous learning.

Job Description: Dot Net Application Developer

Responsibilities:

• Develop and maintain robust web applications using Microsoft C# (C sharp) and MVC framework.
• Implement object-oriented programming concepts and create DLL libraries.
• Write optimized SQL queries, views, and stored procedures.
• Utilize jQuery, JavaScript, and Ajax for front-end development.
• Collaborate with cross-functional teams for requirements gathering and issue tracking using Azure DevOps and ServiceNow.
• Stay updated with industry trends and technologies.
• Work on Microsoft WinForms/Desktop and web applications.

Qualifications:

• 3-5 years of experience as a Dot Net Application Developer.
• Strong coding proficiency in Microsoft C# and MVC.
• Expertise in jQuery, JavaScript, and Ajax.
• Solid understanding of SQL queries and database management.
• Familiarity with Azure DevOps and ServiceNow.
• Knowledge of Microsoft .NET Core is a plus.
• Understanding of engineering applications like AutoCAD, MicroStation, Revit, and S3D is advantageous.
• Excellent problem-solving and communication skills.
• Immediate joiners preferred.

Location: Mumbai, India (Onsite at Vikhroli)

Salary: 14-15 LPA

To apply, email your resume and work samples to [email protected] Only shortlisted candidates will be contacted.

Note: Immediate joiners are preferred.

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 2+ years of experience in a Data Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
  • Experience with big data tools: Hadoop, Spark, Kafka, etc.
  • Experience with relational SQL and NoSQL databases
  • Experience with data pipeline and workflow management tools
  • Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
  • Experience with stream-processing systems: Storm, Spark-Streaming, etc.
  • Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.

Desired Candidate Profile

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms.

You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities:

1. Build pixel-perfect, buttery smooth UIs across both mobile platforms.
2. Leverage native APIs for deep integrations with both platforms.
3. Diagnose and fix bugs and performance bottlenecks for performance that feels native.
4. Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
5. Maintain code and write automated tests to ensure the product is of the highest quality.
6. Transition existing React web apps to React Native.

Role Description

Responsible for developing web applications as per the product requirements with a pre-approved design across multiple platforms using programming tools for Web development and Mobile application development. Work collaboratively with ML scientists, engineers, product managers, and Business SMEs in seeking details on the requirements, writing up technical specifications, proposing the tools and methods for the solution, developing the application after necessary approvals, unit testing the solution, providing testing support, and troubleshooting support for testers, participating in deployment plan, deployment and post-deployment support. Application development will involve wrapping the deep learning algorithms to provide a smart and engaging user experience.

General Requirements

• Should be familiar and have a working knowledge of different databases like MySQL, MongoDB, web servers (e.g. Apache)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Fluent with multi-tier systems, client-server concepts.
• Experience in debugging application programs, troubleshooting techniques, root cause analysis of problems.
• Must possess the good understanding and proven techniques incorporating Data Security concepts in application development.
• Knowledge and experience with applications running on on-premises data centers and on Cloud services.
• Experience working in a Project Team and exposure to test-driven development, different project methodologies such as Agile.
• Very good communication skills with collaborative, positive, can-do, user-centered attitude in a team environment.
• Innovative thinking capabilities, ability to multitask, maintain attention to detail in pressure and time sensitive situations.
• Demonstrated ability to interpret requirements and deliver reliable, scalable, tested solutions.
• Fluent in English, reading, writing, speaking and listening.

Key Requirements

• BS / B. Tech / BE degree in Computer Science or equivalent.
• Minimum 3 years of experience in building on web technologies and frameworks (JavaScript / TypeScript / HTML / CSS / AngularJS / Electron / ReactJS) database (MySQL or MongoDB ) and backend Technologies (Python, NodeJS, Java etc)
• Experience developing desktop and mobile application