SQL server DBA

Key Responsibilities

Lead Generation & Prospecting

• Identify and connect with potential clients through market research, cold calling, networking, and outreach.
• Generate a strong pipeline of leads across media sales, events, BTL campaigns, and digital marketing domains.

Client Engagement & Relationship Management

• Develop and nurture relationships with key decision-makers and stakeholders to understand their business requirements.
• Deliver compelling pitches and presentations tailored to client needs.

Sales Execution

• Achieve business targets by converting leads into long-term clients.
• Coordinate with internal teams to create proposals, quotations, and strategic sales plans.

Market Research & Analysis

• Conduct market research to understand industry trends, competitor activities, and client needs.
• Provide insights to tailor pitches and identify new business opportunities.

Relationship Management

• Develop and nurture long-term relationships with clients to ensure repeat business.
• Serve as the point of contact, delivering exceptional client support and ensuring satisfaction throughout the project lifecycle.

Campaign Planning Support

• Collaborate with internal teams to develop customized proposals and marketing strategies.
• Assist in executing BTL campaigns, digital initiatives, and events to drive client success.

Reporting & CRM Management

• Maintain accurate client and sales data in CRM tools.
• Provide regular updates on leads, opportunities, and sales performance to the leadership team.

Job Summary:

Professional in charge of designing, testing, and optimizing an automated systems in various mechanical and digital environments to help businesses improve processes, save costs, and achieve better outcomes. will be responsible for conducting research, developing new products, and improving existing products to meet customer needs and stay ahead of the competition.

Key Responsibilities:

Automation at manufacturing processes

 Study existing manufacturing processes

 Find out processes to automate them to achieve consistent result, desire quality & improve production

Robotic Automation

 Study & install collaborative robots to automate Manufacturing processes

 Setup hardware communication like power supply modules, PLC, SMPS, Relays, Safety devices, PCBs with Robots

Software communication

 Understand communication software’s & control software’s of respective automation systems & robots & configure it

Software for development

 Design hardware setup at Rhino, AutoCAD, Catia etc

Programming

 Programming at C++ & Java

 Do the programming at robotic software’s like Dobot Blocky, Kuka programming, Universal etc

 Autonomous robotic programming Documentation:

 All the programs has to be documented & saved at server

 Documentation has to be done for updated SOPs & Machine developments

 Prepare data for the daily, weekly & monthly reports

 Coordinate with the production team and document issue/ suggestions raise

Innovative ideas

 Has to think differently & should have well connected with the new ideas in the market to improve our processes

Qualifications

 Bachelor of Engineering from an Automation or Robotic field

Technical Skill

 C++

 Java

Soft Skills:

 Strong problem-solving ability to work under tight deadlines.

 Team-oriented with good communication skills.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Senior Software Developer for a local IT Services Management Team. In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations. 

You will act as a on-call-duty team in the time between 6 pm to 8 am, 365 days a year. 

We are seeking a hands-on Software Developer with strong experience in DevOps and Backend 

Responsibilities:

Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage. 

Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.

Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.

Requirements:

Education and Experience: A Bachelor’s or Master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Communication: Excellent communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Language: English on a C2 Level.

Skills & Requirements

Spring Boot 3.x, Spring Security, Spring Data JPA, Testing, Unit Test, Spring Boot Test, Keycloak, Java 21 or lower version.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• Responsible for the end to end student admission cycle.Handling of student enquiries effectively.
• Explaining the candidate about the available IT courses and its payment plans and resolving their doubts and queries accordingly.
• Following up with the candidate for joining the course/ programme and for the payment.
• Making follow up calls for due payments from the candidates.
• Timely updation and scheduling of upcoming batches to all the concerned team members, trainers and students.
• Achieving targets set by the Reporting Manager.
• Maintain a MIS of the students who have taken admissions or have done enquiries
• Enhances admissions department and institute reputation by accepting ownership for accomplishing new and different requests for admissions.
• Any other work allotted by the Reporting Manager.

• Identifying broader trends and filling category gaps
• Supplier relationship building
• Handling merchandising operations
• Coordinating with marketing, supply chain, catalog team, finance/ commercial and other functions of the organization
• Catalog monitoring
• Discount monitoring

Desired Candidate Profile

• 4 - 10 years of experience
• Good analytical skills
• Willingness to learn, innovate, take initiatives, think beyond what is conventional and accepted and the ability to work in a flat organization
• Strong analytical aptitude in problem solving
• Proven track record of finding innovative solutions to business problem
• Previous work experience in E-Commerce companies    

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modeling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.  
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.  
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.  
• Work in tandem with the Documentation team to produce user manual and system documents.
• Work closely with the support team to ensure timely knowledge transfer  
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of clients organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

• 4 + years of hands-on experience with software applications as a BA
• Proficient with tools like Jira, Confluence, Wiki, Ms-Word, Excel, and Visio, etc. 
• Have a good experience of the Agile Process(SCRUM) 
• Can validate, refine and optimize solution option models, Through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives
• Can form a recommendation or recommendations, with justification, to the decision making authority/s, Applies effective influencing strategies to enable Decisions.
• Is able to take fresh views and avoid rigid thought patterns, Is prepared to investigate and challenge the unknown, Applies common sense and doesn't go over the top
• Comprehends end to end business life cycle and stated/unstated needs of the customer in order to provide value  
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation  
• Is clear and concise and writes in a format which is focused on the reader, avoids unnecessary detail, Documents are presented in a professional format with good spelling and grammar, clearly identifying any missing or incomplete content.  
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.