Sales & Partnerships

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

CraftMyPlate is a fast-growing, innovative startup on a mission to transform the experience of placing large food orders. We aim to deliver seamless, scalable, and delightful food solutions for gatherings of 10+ people.

We move fast, think bold, and build with impact. 

We are seeking a talented Product Designer to join our design team and help shape the future of food tech through intuitive, user-centric experiences on our cutting-edge app. If you are passionate about impactful design and love working in a dynamic startup environment, we’d love to hear from you.

Role Description

This is a full-time, on-site position based in Hyderabad. As a Product Designer, you will collaborate closely with product managers, developers, and other stakeholders to create engaging and responsive user interfaces for both web and mobile platforms. Your role is pivotal in ensuring that our app delivers delightful and seamless experiences to our users.

Key Responsibilities

• Translate user needs and business goals into high-quality, functional UI designs.
• Conduct user research and usability testing to validate design decisions.
• Create wireframes, prototypes, and mockups to effectively communicate design ideas.
• Iterate on designs based on constructive feedback from team members and users.
• Maintain design consistency while aligning with the brand identity across all platforms.
• Collaborate with developers to ensure smooth and accurate implementation of designs.
• Guide and mentor interns, offering feedback and support throughout their design process.
• Work closely with the product team to design intuitive interfaces for mobile and web apps.

Required Skills and Experience

• 1+ years of experience in UI/UX design.
• Strong proficiency in design tools such as Figma or similar.
• A compelling portfolio showcasing UI/UX projects, especially app design.
• In-depth understanding of user-centered design principles and mobile-first design.
• Ability to translate complex problems into simple, engaging design solutions.
• Excellent communication skills with a proven ability to collaborate in cross-functional teams.
• Keen attention to detail and the ability to manage multiple projects simultaneously.
• Startup experience is mandatory.
• Experience working with B2C companies is an advantage.
• Prior experience in food, catering, or e-commerce industries is a plus.

Why Join Us?

• Be part of a fast-growing startup offering competitive compensation.
• Collaborate with a passionate team dedicated to delivering exceptional user experiences.
• Enjoy opportunities for personal and professional growth in a dynamic work environment.
• Make a meaningful impact by designing products that redefine how events are experienced.

MERN Stack Developer will work closely with the cross-team to discover effective and elegant solutions to complex problems.

·         Excellent knowledge of HTML, CSS, Material-UI and Responsive.

·         Strong concepts of Javascript, ReactJs, NextJS.

·         Should have Excellent Experience of Node.js.

·         In-Depth knowledge of Express Js, JavaScript, TypeScript,

·         Should have experience in MongoDB, My SQL, GraphQL, and any graph Database

·         Experience working with REST APIs, and Sockets.

·         Ability to Identify and fix production and non-production application issues as a part of the deployment.

·         Good Knowledge of AWS - Beanstalk, Cloud Watch.

·         Good Knowledge of JSON, API, and JWT.

·         Good to have Agile/JIRA/ Continuous Deployment experience.

·         Ability and willingness to manage multiple projects/tasks.

Job Responsibilities:

·         Should have completed B. Tech in IT / CS.

·         Understanding accessibility and security compliance (Depending on the specific project)

·         Understanding fundamental design principles behind a scalable application.

·         Good communication and language skills.

·         Strong focus on performance optimizations, caching, and scalability.

·         Ability to deal well with ambiguous/undefined problems; ability to think abstractly

Php and framework full stack developer

Knowledge of Nodejs and python an added advantage

Understands ci cd and webapp deployment

Aws development and deployment understanding

Javascript understanding

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

• Working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
• Working on strategies to acquire supply for existing business and new product lines and executing through field teams
• Driving margins improvements by improving supply acquisition cost
• Improving driver engagement and adoption to technology
• Regularly communicating with senior management and clients on status, risks and change control
• Defining KPIs/KRAs on which would form the base for different processes

Desired Candidate Profile

• Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
• 2-10 years of frontline operational experience in B2B domain at a city/hub level
• Ability to adapt quickly to a new environment    

Job Location: Jaipur

Experience Required: Minimum 3 years

About the role:

As a DevOps Engineer for Punchh, you will be working with our developers, SRE, and DevOps teams implementing our next generation infrastructure. We are looking for a self-motivated, responsible, team player who love designing systems that scale. Punchh provides a rich engineering environment where you can be creative, learn new technologies, solve engineering problems, all while delivering business objectives. The DevOps culture here is one with immense trust and responsibility. You will be given the opportunity to make an impact as there are no silos here. 

Responsibilities:

• Deliver SLA and business objectives through whole lifecycle design of services through inception to implementation.
• Ensuring availability, performance, security, and scalability of AWS production systems
• Scale our systems and services through continuous integration, infrastructure as code, and gradual refactoring in an agile environment. 
• Maintain services once a project is live by monitoring and measuring availability, latency, and overall system and application health.
• Write and maintain software that runs the infrastructure that powers the Loyalty and Data platform for some of the world’s largest brands.
• 24x7 in shifts on call for Level 2 and higher escalations
• Respond to incidents and write blameless RCA’s/postmortems
• Implement and practice proper security controls and processes
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on platform.

Must have:  

• Minimum 3 Years of Experience in DevOps.  
• BS degree in Computer Science, Mathematics, Engineering, or equivalent practical experience.
• Strong inter-personal skills.
• Must have experience in CI/CD tooling such as Jenkins, CircleCI, TravisCI
• Must have experience in Docker, Kubernetes, Amazon ECS or  Mesos
• Experience in code development in at least one high-level programming language fromthis list: python, ruby, golang, groovy
• Proficient in shell scripting, and most importantly, know when to stop scripting and start developing.
• Experience in creation of highly automated infrastructures with any Configuration Management tools like: Terraform, Cloudformation or Ansible.  
• In-depth knowledge of the Linux operating system and administration. 
• Production experience with a major cloud provider such Amazon AWS.
• Knowledge of web server technologies such as Nginx or Apache. 
• Knowledge of Redis, Memcache, or one of the many in-memory data stores.
• Experience with various load balancing technologies such as Amazon ALB/ELB, HA Proxy, F5. 
• Comfortable with large-scale, highly-available distributed systems.

Good to have:  

• Understanding of Web Standards (REST, SOAP APIs, OWASP, HTTP, TLS)
• Production experience with Hashicorp products such as Vault or Consul
• Expertise in designing, analyzing troubleshooting large-scale distributed systems.
• Experience in an PCI environment
• Experience with Big Data distributions from Cloudera, MapR, or Hortonworks
• Experience maintaining and scaling database applications
• Knowledge of fundamental systems engineering principles such as CAP Theorem, Concurrency Control, etc. 
• Understanding of the network fundamentals: OSI, TCI/IP, topologies, etc.
• Understanding of Auditing of Infrastructure and help org. to control Infrastructure costs. 
• Experience in Kafka, RabbitMQ or any messaging bus.

• Experience in Java Programming with Selenium and Mobile Application (Appium).
• Experience in designing developing data quality automation and executing test plans.
• Experience in CI/CD and developing Test Automation Tools for Data Quality Assessment.
• Familiar with standard Quality Assurance and development tools.

Lunavo Labs is a US-based remote software product experience company headquartered in SanDiego, California. We are a bunch of technology enthusiasts from all over the world. We are called Lunavo because we believe that it is possible to bring the Moon to the Earth. We believe in making things possible. We are passionate about executing products with agile lean processes that work to create product experiences that drive results. We have created an ecosystem of talent spread across geographies and agile design and development processes to create software that delivers value for our clients. (www.lunavolabs.com)