Sales Development Representative

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

Location: Hybrid (HSR, Bangalore) 

Shift: US Hours (7:30 PM to 3:30 AM IST) 

We’re the first ones helping SaaS brands rank inside ChatGPT, Perplexity, and AI search engines. 

We’re looking for a Sales Development Representative (SDR) who’s hungry to win—someone who thrives on conversations, not comfort, and can fill the founder’s calendar with high-intent SaaS leads. 

What You’ll Do: 

● Own top-of-funnel outreach: research, prospect, and qualify leads from our ICP (future-focused SaaS brands). 

● Personalize cold outreach across email, LinkedIn, and calls using our playbooks and tools. 

● Book high intent qualified meetings/month with the founder. 

● Run crisp qualification conversations: you’re not spamming; you’re diagnosing.

● Maintain and update lead data, activity, and notes in CRM tools (we’ll provide systems + training). 

● Collaborate with leadership to refine messaging, identify opportunities, and close the feedback loop fast. 

What You’ll Need: 

● 1-2 years of experience as an SDR or in outbound lead generation for B2B SaaS or agencies. 

● Excellent spoken and written English (you’ll be speaking with US founders).

● Comfort with cold outreach: you’re confident, curious, and unshaken by silence.

● Sharp research instincts and ability to adapt messaging on the fly. 

● Hunger to learn, improve, and grow into a senior sales or partnerships role. 

What You’ll Get: 

● Fixed pay + incentives for every qualified meeting completed. 

● Hands-on exposure to scaling a fast-growing global agency. 

● Direct mentorship from founders: learn outbound systems that actually convert.

● Work with global SaaS brands defining the future of search visibility.

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned

Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

Requirements:

• Retrieve Data from Databases

SSRS developers optimize SQL server queries to retrieve data efficiently and quickly. As

teams submit requests for different ways of doing things, SSRS developers work with them to find solutions that meet their needs.

• Design Data Solutions

To create and design best-practice data warehouse solutions that support business reporting tasks. This is achieved using different programs and software, such as Microsoft Excel, MS SQL Server, and Tableau.

• Create and Maintain Reporting Processes

To maintain a record of the different reporting processes in place. Evolve ways & means for a more effective data management.

• Resolve IT and Data Issues
• Provide Delivery Plans and Estimates for Projects

• Works towards developing Stable & Efficient Applications for
• Responsible for developing Applications which are Stable, Efficient and if required cross   
• Responsible to create Native Applications for Android to achieve best performance.
• Responsible for understanding best UI Practices
• Responsible for creating Application UI utilizing latest Google UI Guide lines.
• Qualification: B.E. / B.Tech / M.C.A. in Computer Sciences.
• Should have Experience of at least one production environment Application in Google Play Store. GIT, Agile Frameworks, Jenkins
• Must have Java, Android, C, and C++.

• 4+ years of professional development experience in an agile software engineering role
• Strong development skills in Java or Groovy
• Experience with Jenkins, bamboo and CI/CD environments
• Familiarity with Guice or similar dependency injection frameworks
• Familiarity with relational database technology
• Familiarity with document store database technology such as ElasticSearch or Cassandra
• Experience with design and testing of RESTful APIs
• Familiarity with cross platform development on Linux, OSX and Windows
• Strong understanding of Git version control system
• Knowledge of JavaScript (Node.js)
• Familiarity with Amazon Web Services (AWS)
• Familiarity with Docker / Kubernetes
• Experience with continuous integration and build systems such as Jenkins or Bamboo
• Experience with Jira or other project management, issue-tracking or bug-tracking tools
• Should have knowledge of RDBMS
• Familiarity with Node.js, Kotlin, Kafka, DynamoDB
• Previous experience with SaaS or cloud development, Micro-services

Job Responsibilities

We are looking for Backend Developer who can move fast, are capable of breaking down and solving complex problems, and have a strong will to get things done.

Experience & skills required:

• Bachelor’s Or Master’s in computer science
• 1-3 years proven work experience, or demonstrated ability
• Significant experience in building secure, scalable RESTful APIs in NodeJs
• Understanding of Web services
• Strong troubleshooting and performance tuning skills for all layers of a web application.
• Proficient understanding of code versioning tools, such as Git
• Experience with multiple technology stacks on web and mobile
• Experience in different types of integrations like POS, PMS, Payment gateway, SMS gateway is a plus.