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Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Position: Executive Assistant / Personal Assistant

Reporting to: COO/CEO

Brief:

We are seeking an experienced and highly organized Executive Assistant (EA) or Personal Assistant (PA) to provide comprehensive administrative support to senior executives and ensure smooth office operations. The ideal candidate will have exceptional organizational, communication, and multitasking skills, along with the ability to handle sensitive information with discretion and professionalism.

Key Responsibilities:

• Calendar and Scheduling: Efficiently manage calendars, coordinate schedules, and arrange appointments for executives.
• Travel Arrangements: Organize and book travel including flights, hotels, transportation, and related logistics.
• Correspondence Management: Screen, manage, and respond to emails, phone calls, and other correspondence, ensuring timely and appropriate follow-up.
• File and Record Management: Maintain both digital and physical filing systems, ensuring records are organized and accessible.
• Cross-functional Team Coordination: Collaborate with multiple departments to ensure project deadlines and tasks are met effectively.
• Meeting and Event Coordination: Schedule, prepare, and coordinate meetings, events, and conferences, ensuring all logistical aspects are managed smoothly.
• Communication and Teamwork: Facilitate effective communication within teams and departments, ensuring the timely execution of tasks.
• Office Activities Coordination: Streamline various office activities to improve efficiency and productivity.
• Office Supplies Management: Order and maintain office supplies, ensuring availability and minimizing shortages.
• Collaboration with Accounting & Finance: Coordinate with finance and accounting teams for expense tracking, invoicing, and budgeting.

Qualification and Skills:

• Proven experience as an Executive Assistant, Personal Assistant, or in a similar role.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills, with the ability to prioritize tasks efficiently.
• Familiarity with office technologies and tools (e.g., e-calendars, copy machines, office management software).
• Outstanding verbal and written communication skills.
• High level of discretion and ability to handle confidential information.
• High school diploma required; PA diploma or certification is a plus.

Additional Skills (Preferred):

• Problem-solving abilities and resourcefulness.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proactive attitude with the ability to work independently.

Company Overview:

Meal of the Moment (M.O.M) is a rapidly growing food brand offering a range of ready-to-eat meals, Makhana, Dry Fruits, Peanuts, Banana chips, and India's first low-calorie Stevia-sweetened Ice Teas. Our products are available nationwide in retail outlets, institutional clients like IRCTC & Airlines (including Go-Air, Indigo, Spice Jet, and Canadian Airlines), & major e-commerce marketplaces including Amazon Retail & Fresh, Swiggy, Instamart, Zepto, & Blinkit. Additionally, we export products to various countries.

• Minimum 3+ yrs of Experience in DevOps with AWS Platform
•     • Strong AWS knowledge and experience
•     • Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)
•     • Experience with IAC tools  Terraform
•     • Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)
•     • Significant experience with Linux operating system environments
•     • Experience with infrastructure scripting solutions such as Python/Shell scripting
•     • Must have experience in designing Infrastructure automation framework.
•     • Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)
•     • Excellent problem-solving, Log Analysis and troubleshooting skills
•     • Experience in setting up centralized logging for system (EKS, EC2) and application
•     • Process-oriented with great documentation skills
•     • Ability to work effectively within a team and with minimal supervision

Job Description: 

Please find below details:

Experience - 5+ Years

Location- Bangalore/Python

Role Overview

We are seeking a skilled Python Data Engineer with expertise in designing and implementing data solutions using the AWS cloud platform. The ideal candidate will be responsible for building and maintaining scalable, efficient, and secure data pipelines while leveraging Python and AWS services to enable robust data analytics and decision-making processes.

Key Responsibilities

• Design, develop, and optimize data pipelines using Python and AWS services such as Glue, Lambda, S3, EMR, Redshift, Athena, and Kinesis.
• Implement ETL/ELT processes to extract, transform, and load data from various sources into centralized repositories (e.g., data lakes or data warehouses).
• Collaborate with cross-functional teams to understand business requirements and translate them into scalable data solutions.
• Monitor, troubleshoot, and enhance data workflows for performance and cost optimization.
• Ensure data quality and consistency by implementing validation and governance practices.
• Work on data security best practices in compliance with organizational policies and regulations.
• Automate repetitive data engineering tasks using Python scripts and frameworks.
• Leverage CI/CD pipelines for deployment of data workflows on AWS.

Required Skills and Qualifications

• Professional Experience: 5+ years of experience in data engineering or a related field.
• Programming: Strong proficiency in Python, with experience in libraries like pandas, pySpark, or boto3.
• AWS Expertise: Hands-on experience with core AWS services for data engineering, such as:
• AWS Glue for ETL/ELT.
• S3 for storage.
• Redshift or Athena for data warehousing and querying.
• Lambda for serverless compute.
• Kinesis or SNS/SQS for data streaming.
• IAM Roles for security.
• Databases: Proficiency in SQL and experience with relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., DynamoDB) databases.
• Data Processing: Knowledge of big data frameworks (e.g., Hadoop, Spark) is a plus.
• DevOps: Familiarity with CI/CD pipelines and tools like Jenkins, Git, and CodePipeline.
• Version Control: Proficient with Git-based workflows.
• Problem Solving: Excellent analytical and debugging skills.

Optional Skills

• Knowledge of data modeling and data warehouse design principles.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
• Exposure to other programming languages like Scala or Java.

Job Summary:

We are seeking a detail-oriented and experienced Accountant to manage financial transactions, prepare financial reports, and ensure compliance with accounting regulations. The ideal candidate should have a strong understanding of accounting principles, taxation, and financial analysis.

Key Responsibilities:

• Prepare and maintain financial records, including ledgers, balance sheets, and profit & loss statements.
• Reconcile bank statements and ensure accuracy in financial transactions.
• Manage accounts payable and receivable, ensuring timely payments and collections.
• Assist in budgeting, forecasting, and financial planning activities.
• Prepare and file GST, TDS, and other statutory tax returns.
• Conduct internal audits and ensure compliance with accounting standards and company policies.
• Liaise with external auditors and assist in financial audits.
• Handle payroll processing and ensure compliance with labor laws and tax regulations.
• Provide financial insights and reports to support management decision-making.

About us

Blitz is into Instant Logistics in Southeast Asia. Blitz was founded in the year 2021. It is in the business of delivering orders using EV bikes. Blitz not only delivers instant orders through EV Bikes, but it also finances the EV bikes to the drivers on lease and generates another source of revenue from the leasing as well apart from delivery charges. Blitz is revolutionizing instant coordination with the help of advanced technology-based solutions. It is a product-driven company and uses modern technologies to build products that solve problems in EV-based Logistics. Blitz is utilizing data sources coming from the EV bikes through IOT and smart engines to make technology-driven decisions to create a delightful experience for consumers

We are looking for a talented Backend Engineer with a strong proficiency in Go/Golang development to join our team. As a Backend Engineer, you will play a crucial role in designing, implementing, and maintaining scalable backend systems that power our

Applications. You will collaborate closely with cross-functional teams to deliver robust and efficient solutions that meet our business requirements

Responsibilities

1. Design, develop, and maintain backend services and APIs using Go/Golang.
2. Collaborate with product managers and front-end engineers to understand requirements and translate them into technical solutions.
3. Architect scalable and high-performance systems to handle large volumes of traffic.
4. Implement security best practices to ensure the confidentiality, integrity, and availability of our systems and data.
5. Write clean, efficient, and maintainable code following coding standards and best practices.
6. Optimise database queries and data access patterns for maximum performance.
7. Implement automated tests to ensure the reliability and stability of the backend services
8. Monitor and troubleshoot production systems to identify and resolve issues in time.
9. Participate in code reviews to maintain code quality and provide constructive feedback to peers. 
10. Stay up-to-date with the latest backend technologies, frameworks, and industry trends.

Requirements

1. Bachelor’s degree in Computer Science, Engineering, or a related field.
2. Minimum of 3 years of professional experience in backend development.
3. Proficiency in Go/Golang programming language for at least 2 years.
4. Solid understanding of data structures, algorithms, and computer science fundamentals.
5. Experience with building and deploying microservices architectures.
6. Strong knowledge of database systems, including SQL and NoSQL databases.
7. Familiarity with cloud computing platforms such as AWS, GCP, or Azure.
8. Experience with containerization technologies such as Docker and container orchestration tools like Kubernetes
9. Understanding of RESTful APIs and web services.
10. Excellent problem-solving and analytical skills. 
11. Ability to work effectively both independently and as part of a team.
12. Strong communication skills and ability to collaborate effectively with cross-functional teams.

Preferred Qualifications

1. Experience with distributed systems and messaging queues (e.g., Kafka, RabbitMQ).
2. Knowledge of GraphQL and GraphQL query language.

Company's website - https://rideblitz.com/

• The ability to write and think creatively
• Significant experience in writing strong, accurate copy that is grammatically correct
• A flexible approach and willingness to adapt ideas as per clients requirement
• The ability to work to strict deadlines without compromising on work quality
• Great organizational skills
• An eye for detail
• Strong research skills

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!