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International Voice Process
International Voice Process
Kitty Technologies Pvt Ltd's logo

International Voice Process

kitty Technologies's profile picture
Posted by kitty Technologies
0 - 1 yrs
₹1L - ₹2L / yr
Nagercoil
Skills
Effective communication
Customer Relationship Management (CRM)

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.


Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
  • Identify customer needs and recommend appropriate solutions.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, comments, and complaints.
  • Ensure customer satisfaction and provide professional customer support.


Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Excellent communication and problem-solving skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.


Preferred Skills:

  • Experience in a call center or BPO environment.
  • Knowledge of customer relationship management (CRM) systems.
  • Fluency in English.


Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month


Shift:

  • Night shift
  • US shift

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Other Benefits:

  • Performance bonus


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Kitty Technologies Pvt Ltd

Founded :
2024
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

N/A

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