Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Identify customer needs and recommend appropriate solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Preferred Skills:
- Experience in a call center or BPO environment.
- Knowledge of customer relationship management (CRM) systems.
- Fluency in English.
Note: Cab facility (only drop) available for female candidates.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Shift:
- Night shift
- US shift
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Other Benefits:
- Performance bonus
Shubham Vishwakarma
Full Stack Developer - Averlon
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CodeIgniterPosition: Full Stack Developer ( PHP Codeigniter)
Company : Mayura Consultancy Services
Experience: 3 yr To 4 yrs
Location : Bangalore
Skill: HTML, CSS, Bootstrap, Javascript, Ajax, Jquery , PHP and Codeigniter or CI
Work Location: Work From Home(WFH)
Website : https://www.mayuraconsultancy.com/
Requirements :
- Prior experience in Full Stack Development using PHP Codeigniter
Perks of Working with MCS :
- Contribute to Innovative Solutions: Join a dynamic team at the forefront of software development, contributing to innovative projects and shaping the technological solutions of the organization.
- Work with Clients from across the Globe: Collaborate with clients from around the world, gaining exposure to diverse cultures and industries, and contributing to the development of solutions that address the unique needs and challenges of global businesses.
- Complete Work From Home Opportunity: Enjoy the flexibility of working entirely from the comfort of your home, empowering you to manage your schedule and achieve a better work-life balance while coding innovative solutions for MCS.
- Opportunity to Work on Projects Developing from Scratch: Engage in projects from inception to completion, working on solutions developed from scratch and having the opportunity to make a significant impact on the design, architecture, and functionality of the final product.
- Diverse Projects: Be involved in a variety of development projects, including web applications, mobile apps, e-commerce platforms, and more, allowing you to showcase your versatility as a Full Stack Developer and expand your portfolio.
Joining MCS as a Full Stack Developer opens the door to a world where your technical skills can shine and grow, all while enjoying a supportive and dynamic work environment. We're not just building solutions; we're building the future—and you can be a key part of that journey.
About the job
Job Description: Area Sales Manager Education Sector
Market Segment: B2B
About Ezyschooling
Ezyschooling is a technologically driven admissions platform that bridges the gap between admission-seeking parents and schools. We believe that parenting is the toughest journey in a person’s life, and so we have made it our mission to create a one-stop destination for all your parenting worries.
Our quest is to guide parents in their decision of choosing the right school for their child as we understand the impact this decision can have on their family’s future. Parents aren’t the only group we are helping through our platform. We help schools boost their admissions by completely digitalizing and streamlining the process.
Overview of the Role:
As a Area Sales Manager specializing in the Admission Business, you will be responsible for driving sales and revenue growth within your assigned territory by promoting and selling Ezyschooling Services to various educational institutions, including CBSE, ICSE, IGCSE, IB, and Boarding schools.
Your primary focus will be on understanding the unique admission challenges of each type of institution, building relationships with key decision-makers, and achieving sales targets.
Key Responsibilities:
A. Sales and Business Development:
- Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.
- Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.
- Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.
- Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.
- Conduct product presentations and demonstrations to highlight key features and advantages of the solution.
- Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.
B. Relationship Building and Account Management:
- Build and maintain strong relationships with key decision-makers at CBSE, ICSE, IGCSE, IB, and Boarding schools, including school administrators, admission officers, and management teams.
- Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
- Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
- Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.
C. Area Management:
- Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
- Stay updated on the latest trends, regulations, and industry developments related to admission processes in CBSE, ICSE, IGCSE, IB, and Boarding schools.
- Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.
Requirements:
- Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
- Strong understanding of the admission processes and challenges faced by educational institutions.
- Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
- The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
- Ability to build and nurture long-term relationships with customers.
- Strong negotiation and closing skills, with attention to detail in contract and agreement management.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Willingness to travel within the assigned territory as required.
- Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.
Why Ezyschooling & What We Offer:
- Startup Environment - Work with a passionate and energetic team driven by results.
- Growth & Compensation: Competitive Salary + High Incentive + Conveyance
Few Pointers
- Years of Experience: 1-4+ years (2+preferably in EdTech/B2B/School sales)
- Nature of Engagement: Full time
- Salary: As per industry standard.
- Work Location: Delhi/Ncr , Pune, Bangalore, Kolkata, Hyderabad
- Office location: East Delhi
- Role Type: Full time
- Product website Ezyschooling.com
What do we look for?
The objective of Lead Conversion Specialist focuses on turning potential leads into actual customers through outbound calls.
Responsibilities and Duties :
1. Overall responsible for the lead conversion
2. Achieving 100% target in conversion
3. Convert the lead into conversion through outbound calls
4. Ensuring the customer slots are booked as per their request
5. Proactively handle any objections or issues that arise during the conversion process to facilitate a smooth transition.
6. Explaining the process of installation if asked by customer
Whom do we look for?
1. Effective time management skills to handle a high volume of outbound calls and follow- ups efficiently.
2. Experience working collaboratively with other teams to address the customer needs and improve the service.
3. Demonstrate strong abilities in both verbal communication and active listening.
4. Mandatory fluency in English and Hindi. Knowledge of any south Indian Language is considered as an added advantage.
5. Being a individual role player.
6. Willingness to work varying days and shifts as required.
About ReadyAssist: ReadyAssist is an AutoTech startup trying to solve the problems in roadside emergency assistance, solving the growing demand for onspot and doorstep service due to the faster adaptation of alternative fuel and enable infrastructures; all these through our robust business process, Deep tech and optimization in ground ops. ReadyAssist is also working on the idea of bringing clean Tech closer to customers through its special EV initiative called GRID, thus joining the global vision of bringing down the carbon emissions to zero. For more details about us: www.readyassist.in
A business development executive (BDE) is responsible for driving a company's growth by generating revenue, increasing sales. They do this by identifying new business opportunities, building relationships with clients, and developing strategic partnerships.
Responsibilities
- Identify new business opportunities: Research market trends, analyze competitors, and identify new business opportunities
- Build relationships with clients: Identify client needs, establish long-term relationships, and ensure client satisfaction
- Develop sales campaigns: Set sales goals, evaluate sales team performance, and develop sales campaigns
- Conduct market research: Perform in-depth market research to identify business opportunities
- Develop business strategy: Monitor sales and KPIs to evaluate and optimize business strategy
- Use negotiation skills: Use negotiation skills to build relationships and close contracts with clients
- Promote company products: Promote the company's services to clients
- Collaborate with other departments: Collaborate with sales, marketing & development team.
Skills
- Strong communication skills, including verbal, written, and presentation skills
- Ability to listen and empathize
- Ability to build rapport and maintain relationships
- Ability to use presentation tools
- Ability to take up new challenges and overcome obstacles
Create and implement employee relations policies to help increase employees’ job satisfaction
2.Devise a list of procedures and practices for hiring new employees and managing our staff
3. Establish an orientation procedure for onboarding new hires and training them to meet the needs of the company Communicate with employees about compensation, benefits and other facets of their employment
4. End to end hiring, training, induction and performance management
5. Respond to questions or complaints from employees in a timely fashion Manage all other HR department personnel
6. Formulate HR policies, payroll systems, adherence to statutory compliances and laws Requirements:
- Full Time Masters Degree/ PGD in Human Resources or related field required from a reputed Institute
- Strong understanding of the interviewing process, benefits administration, payroll and other HR functions Excellent oral & written communication, leadership and planning skills
- Experience in full-cycle recruiting
- Proficiency in recruitment software and social media recruiting techniques
- Proven ability to identify and attract top talent
- Strong communication and interpersonal skills
- Ability to build and maintain strong relationships with candidates and hiring managers
- Knowledge of labor laws and regulations
- Bachelor's degree in Human Resources, Business Administration, or related field
- Experience in the travel or hospitality industry is a plus
- Professional certification in HR or recruiting is a plus
- Proven experience of 1-2 years
- Immediate joiner from the location of Noida and Delhi NCR only.
Python
Machine Learning (ML)
Amazon Web Services (AWS)Relevant Experience:
• 3-5 years
Required Skills
• In-depth experience with Python and OO concepts
• Experience with using NumPy, Pandas, or similar AI/ML libraries
• Deep understanding of multi-process architecture and threading limitations of Python
• Expert knowledge of Python and related frameworks including Django and Flask.
• Experience in Machine Learning and Artificial Intelligence
• Good understanding of relational data modeling concepts and comfortable with SQL
• databases.
• Good understanding of AWS / Azure cloud
• Nice to have
• Experience / Exposure in Chat BOT or Voice BOT
• Experience in Lambda Function OR Azure Functions
• Exposure to Financial Domain
Additional Skillsets Desired:
• Ability to work with clients and key stakeholders to ensure requirements are met
• Strong problem-solving and debugging skills
• Passion to work in a start-up environment and readiness to dabble with challenging
• Ability to work in both a solo and team environment
• Proven ability to communicate technical information coherently, both verbally and into internal team and external customers, maintaining a customer focused
- We are looking for an experienced data engineer to join our team.
- The preprocessing involves ETL tasks, using pyspark, AWS Glue, staging data in parquet formats on S3, and Athena
To succeed in this data engineering position, you should care about well-documented, testable code and data integrity. We have devops who can help with AWS permissions.
We would like to build up a consistent data lake with staged, ready-to-use data, and to build up various scripts that will serve as blueprints for various additional data ingestion and transforms.
If you enjoy setting up something which many others will rely on, and have the relevant ETL expertise, we’d like to work with you.
Responsibilities
- Analyze and organize raw data
- Build data pipelines
- Prepare data for predictive modeling
- Explore ways to enhance data quality and reliability
- Potentially, collaborate with data scientists to support various experiments
Requirements
- Previous experience as a data engineer with the above technologies
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Full Stack Developer - Averlon