Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Identify customer needs and recommend appropriate solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Preferred Skills:
- Experience in a call center or BPO environment.
- Knowledge of customer relationship management (CRM) systems.
- Fluency in English.
Note: Cab facility (only drop) available for female candidates.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Shift:
- Night shift
- US shift
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Other Benefits:
- Performance bonus
Subodh Popalwar
Software Engineer, Memorres
About Kitty Technologies Pvt Ltd
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Perform Technical feasibility; drive shaping up the product through its life cycle to ensure scalability, performance, security & compliance standards.
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Drive technical issues to closure with problem solving skills and ready to do hands on work.
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Collaborate with delivery, engineering, quality, support, experience, program, and
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Support new opportunities of growth and continuous improvement through lateral and
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Stay updated of new technologies and of changes in technologies that affect back-end and
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Accountability for architecture, product excellence, decision-making, client communications,
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Foster, facilitate, and furnish, timely decision-making across a broad network of
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**Should have scored 70% & above in 10th and 12th grade.
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A Minimum of a Bachelor’s degree in Computer Science or related software engineering
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15+ years in technical development and solution architecture for enterprise applications and
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Strong self-driven individual who can lead in a fast paced complex environment,
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Thought leadership, curiosity of business and engineering processes and drive to keep in
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Ability to manage partnerships with all areas and members of the business as well as all
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Excellent spoken and written communication with the ability to present complex ideas in a
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Ability to lead from the front, willingness to be hands-on to get down and work with team to
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Good to have:
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Experience building or managing distributed systems.
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Knowledge of data analytics and machine learning.
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Experience in the Fintech domain.
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Experience with Agile/Scrum development methodologies
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Mindhouse is a leading Global Wellness Platform, offering a variety of meditation, yoga and nutrition based services.
The Mindhouse app was rated as one of Google Play's Best Apps for 2020 for personal growth, and has seen over 200,000 downloads since April 2020. The app is also used by employees at over 600 corporates, and we work with over 100 organizations to curate live classes for their employees.
Our founding team brings rich experience of scaling and building global businesses & internet unicorns. And one of our team members holds a Limca Record for motorcycling (this isn’t really relevant to your role, we just like bragging about it).
Website: https://http://www.mindhouse.com/">www.mindhouse.com/
About the Role
As part of the sales team, you will be responsible for talking to leads interested in our services and converting them into paid members. This role involves understanding the needs of potential customers, suggesting classes/programs to them, converting them to paid members of Mindhouse and ensuring a smooth on-boarding process for them.
We are looking for self-starters with great convincing skills, and most importantly - someone who enjoys doing sales.
Come work directly with the founding team while we are putting together a core team to help build a global wellness platform out of India and gain the opportunity to grow at an extremely fast pace along with the organisation.
Apply today and change the face of the global health & wellness industry.
Skills & Competencies
- Excellent communication skills with fluency in English
- Passion for sales - it should excite you not scare you
- A highly driven self-starter, with very strong ownership of their work
- Interest in mind-body wellness/fitness
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- Understanding the prospective customer's needs and goals, and suggesting relevant programs
- Setting trial classes, following-up with the prospects to collect feedback and pushing for conversions
What you’ll love about us
- Open minded collaborative culture of enthusiastic hustlers
- Fast paced work environment with a steep learning curve, and high potential for growth
- Ownership, autonomy and freedom to operate in a flat non-hierarchical structure - work directly with key stakeholders
- Free & pretty great coffee (once we’re back to office full-time)
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- Knowledge of some SEO principles
- Knowledge of graphics software such as Adobe Suite, Photoshop etc.
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Good interpersonal and communication skills
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Website: http://www.srijan.net/">http://www.srijan.net/
Twitter: https://twitter.com/Srijan">https://twitter.com/Srijan
LinkedIn: https://www.linkedin.com/company/srijan-technologies-pvt--ltd-">https://www.linkedin.com/company/srijan-technologies-pvt--ltd-
Facebook: https://www.facebook.com/SrijanOne
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- Present, promote and sell products/services using solid arguments to existing and prospective customers.
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- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets and outcomes within schedule.
- Coordinate sales effort with team members and other departments.
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- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
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- Proven work experience as a sales representative.
- Excellent knowledge of MS Office.
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- Highly motivated and target driven with a proven track record in sales.
- Excellent selling, communication and negotiation skills.
- Prioritizing, time management and organizational skills.
- Ability to create and deliver presentations tailored to the audience needs.
- Relationship management skills and openness to feedback.
- BS/BA degree or equivalent.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres