
Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Identify customer needs and recommend appropriate solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Preferred Skills:
- Experience in a call center or BPO environment.
- Knowledge of customer relationship management (CRM) systems.
- Fluency in English.
Note: Cab facility (only drop) available for female candidates.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Shift:
- Night shift
- US shift
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Other Benefits:
- Performance bonus

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ABOUT QRATA:
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using Qrata’s talent marketplaces. To sign-up, please visit Qrata Talent Sign-Up
ABOUT THE COMPANY WE ARE HIRING FOR:
Our client is offering credit card solutions for banks and financial institutions. It provides services like credit card design and onboarding, credit card authorization, payment processing, collections and dispute resolutions, credit card fraud detection, and more. They serve in the B2B space in the FinTech market segments.
POSITION OVERVIEW
We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modeling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business.
Responsibilities:
1. Develop and implement Analytics Strategy:
o Define the analytics roadmap for the credit card business, aligning it with overall
business objectives.
o Identify key performance indicators (KPIs) and metrics to track the performance
of the credit card business.
o Collaborate with senior management and cross-functional teams to prioritize and
execute analytics initiatives. 2. Lead Data Analysis and Insights:
o Conduct in-depth analysis of credit card data, customer behavior, and market trends to identify opportunities for business growth and risk mitigation.
o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities.
o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies.
o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information.
3. Drive Data Governance and Quality:
o Oversee data governance initiatives, ensuring data accuracy, consistency, and
integrity across relevant systems and platforms.
o Collaborate with IT teams to optimize data collection, integration, and storage
processes to support advanced analytics capabilities.
o Establish and enforce data privacy and security protocols to comply with
regulatory requirements.
4. Team Leadership and Collaboration:
o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning.
o Provide guidance and mentorship to the team, promoting professional growth and development.
o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives.
5. Stay Updated on Industry Trends:
o Keep abreast of emerging trends, techniques, and technologies in analytics, credit
card business, and the financial industry.
o Leverage industry best practices to drive innovation and continuous improvement
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Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field.
Proven experience (7+ years) in leading analytics teams in the credit card industry.
Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques.
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• Bachelor’s Degree or equivalent in Computer Science or related field
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• Effective communication and collaboration and problem-solving skills.
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