Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Identify customer needs and recommend appropriate solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Preferred Skills:
- Experience in a call center or BPO environment.
- Knowledge of customer relationship management (CRM) systems.
- Fluency in English.
Note: Cab facility (only drop) available for female candidates.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Shift:
- Night shift
- US shift
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Other Benefits:
- Performance bonus
About Kitty Technologies Pvt Ltd
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Key Responsibilities:
- Develop and maintain front-end and back-end features of our developer tool.
- Collaborate with the team to implement new features and improvements.
- Contribute to the design and architecture of our software.
- Troubleshoot and debug issues as they arise.
- Continuously improve code quality and performance.
Requirements:
- Previous start-up experience is required.
- Excellent communication skills.
- Proactive problem-solving skills.
- Meticulous attention to detail.
- Impeccable organization skills.
- Strong people skills.
- Ability to adapt to a start-up environment and drive positive change.
Backend Developer
Requirements:
- Proficiency in MySQL, AWS, Git, PHP, HTML.
- Minimum 2 years of experience in Laravel framework.
- Minimum 3 years of experience in PHP development.
- Overall professional experience of 3+ years.
- Basic knowledge of JavaScript, TypeScript, Node.js, and Express framework.
- Education: Graduation with an aggregate of 70%.
Roles and Responsibilities:
- The primary role will be development, quality check and maintenance of the platform to ensure improvement and stability.
- Contribute to the development of effective functions and systems that can meet the overall objectives of the company.
- Understanding of performance engineering and optimization.
- Ability to design and code complex programs.
- Manage different versions of complicate code and distribute them to different teams in the organization utilizing TFS.
- Develop an ASP.Net application to input and manage a production schedule, production statistical analysis and trend reporting.
- Create routines for importing data utilizing XML, CSV and comma delimitate files.
- Filter and cleanse OLTP data with complex store procedures and SSIS packages in the staging area.
- Develop a dimensional database and OLAP cube using SSAS for analysis, maintenance and good customer service.
- Involve in development and implementation of SSIS, SSRS and SSAS application solutions for various business units across the organization.
- Extract the data from XML and load it to dimensional model.
- Maintain SQL scripts, indexes, complex queries for data analysis and extraction.
- Create advanced reports like dashboard and scoreboard using SharePoint and power pivot for better presentation of data.
- Create cubes in SSAS reports which require complex calculations such as calculation of the premium for a particular policy.
- Create SharePoint sub sites, lists, libraries, folders and apply site permissions according to the given requirement.
- Work with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.
- Develop T-SQL functions and store procedures to support complex business requirements.
- Create and configure an OLTP replication database for disaster recovery purpose.
- Designed/Implemented/Maintain OLAP servers and processes to replicate production data to the server.
- Provides free and subscription-based website and email services hosted and operated at data centres in Mumbai and Hyderabad.
- Serve global audience and customers through sophisticated content delivery networks.
- Operate a service infrastructure using the latest technologies for web services and a very large storage infrastructure.
- Provides virtualized infrastructure, allows seamless migration and the addition of services for scalability.
- Pioneers and earliest adopters of public cloud and NoSQL big data store - since more than a decade.
- Provide innovative internet services with work on multiple technologies like php, java, nodejs, python and c++ to scale our services as per need.
- Has Internet infrastructure peering arrangements with all the major and minor ISPs and telecom service providers.
- Have mail traffic exchange agreements with major Internet services.
Job Details:
This job position provides competitive professional opportunity both to experienced and aspiring engineers. The company's technology and operations groups are managed by senior professionals with deep subject matter expertise.
The company believes having an open work environment offering mentoring and learning opportunities with an informal and flexible work culture, which allows professionals to actively participate and contribute to the success of our services and business.
Job Role and Responsibilties:
1. Full lifecycle (SDLC) application development.
2. Designing, coding and debugging existing code.
3. Understanding of front end and user interface engineering design.
4. Software testing and quality assurance.
5. Integration of the modules in the existing systems.
6. Evaluation and identification of the new technology developments in the work domain.
7. Maintaining standard practices and compliances.
QUALIFICATION AND EXPERIENCE
A graduate degree or senior Diploma in engineering or technology with 4-8 years of experience in some or all of the following.
- PHP, Integration with MemCache, Membase, MySQL, Oracle, CDB/BDB, Error Handling and debuggers
- Data Structures,
- HTML / XHTML, CSS, java-script, Smarty
- Web Services, SOAP, XML, REST
- Code optimization, Scaling, Session management, Version control Systems
- MIME Parsing, Large data processing in PHP (encoding, parsing, escaping for special characters etc.)
Location: Kaikondrahalli, Bangalore
Position Type : Fulltime
Employee Value Proposition:
1. Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
2. Employees get free lunch and snacks.
3. Monthly reward and recognition to outstanding performers.
4. Employees get promotion every 6 months basis performance
5. Outstanding performers can qualify for promotion every quarter.
6. Employee can get promoted up to 4 times in a year. Every promotion results in change of designation and increase of salary .
7. Accelerated career growth of employees and one can become UH in another 3 months time)
8. Regular team parties and Annual Day outing for all employees.
Qualification / Education and other Requirements:
1. Education- Any Post Graduate (MBA,PGDM ,M.Te ch/M.COM/M.A etc with 0-1 yrexp.)
2. Excellent verbal and written communication.
3. Good Interpersonal skills, numerical and analytical ability.
4. Decision making skills.
5. Language required: English & Hindi (mandatory), Kannada/Tamil/Marathi/Telugu (optional)
6. Proficient in MS-Office (Excel, Word).
7. Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
8. Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam and good speed Internet connection is a must**
About the company http://nobroker.com/" target="_blank">NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 85 lakh customers, it has grown 10X in last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.
Role and Responsibility – Sales Executive
1. Identifies business opportunities by identifying prospects.
2. Sells products by establishing contact and developing relationships with prospects recommending solutions.
3. Outbound calling on data collected through lead generation activities / secondary data sources.
4. Daily follow-ups on older leads and work on new leads.
5. Maintains quality service by establishing and enforcing organization standards.
6. Must be energetic, well-spoken, and eager to close sales deals and generate revenue for the organization.
About Training- Training will be provided for initial few days for an employee to understand end to end process.
As an IT Project Manager at Cogno AI, you will work on the projects of some of the largest
companies - ICICI Bank, Kotak Mahindra Bank, IDFC FIRST Bank, etc.
Interested candidates can refer to the below mentioned link:
https://docs.google.com/forms/d/e/1FAIpQLSdaHm8lRQTbbTpqdkroY1WSFlXlcj1tMtxOsrIe0V7yK9SoTw/viewform?usp=pp_url
Role & Responsibilities:
● Create and communicate project plans that meet client objectives.
● Track and assign ownership of project-level tasks. Communicate with appropriate
teammates and leadership regarding the status of specific projects.
● Set and manage timelines, holding internal and external stakeholders accountable to
them, while understanding the flexible nature of client deadlines.
● Monitor timeliness and quality of deliverables to ensure compliance with standard
processes and methodologies.
● Demonstrate an understanding of business priorities and the ability to exercise keen
prioritization skills between projects and within projects to effectively handle
competing and evolving priorities.
● Maintain or request status updates across all milestones for all clients (existing and
onboarding) within a team to drive transparency and accountability.
Eligibility:
The following are the important eligibility requirements for this Job:
● A B.Tech degree in Computer Science or IT would be preferred
● 2+ years experience in project management would be preferred
● Prior startup experience is a bonus point
● Highly organized and able to multitask
● Strong attention to detail and problem-solving skills
● Excellent communication skills, both verbal and written
● Able to work independently and as part of a team
● Must have a laptop or desktop to work
● Should be able to manage a team of associate project managers and developers
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
What you will do:
- Collaborating with the UX and UI design teams to produce seamless, robust and innovative front-end user experiences
- Working closely with Project Managers to deploy project requirements
- Managing multiple projects simultaneously and be able to address their specific needs and requirements at a moment's notice
- Understanding business needs that drive project features and functions and provide internal consultation
Desired Candidate Profile
What you need to have:- Bachelor's Degree in IT, Computer Science, Computer Programming or a similar field
- 2+ years of experience developing within the Shopify and Shopify Plus platforms
- 2+ years of experience in front-end technologies including, but not limited to, JavaScript, AJAX, HTML, CSS, SASS, XML
- Troubleshooting and debugging skills
- Interest in staying current and applying the most current best practices
- Ability to work effectively in a fluid, fast-paced environment
- A true passion for design and technology
- A disciplined approach to testing and quality assurance
- Positive attitude, high energy, and love for broadening web development skill set
Duties and Responsibilities:
Understanding of business analysis and requirement elicitation techniques (JAD session, Workshops, etc)
Experience of working on Projects, as well as production support experience
Develop an in-depth understanding of customer requirements to create business requirements
Work closely with product owners and end customers to convert business requirements into agile epics and stories
Manage and keep product backlog up-to-date and ensure stories are elaborated before planning events.
Prepare backlog and run meetings during Big Room Planning events to elaborate, define accurate acceptance, prioritize, size and schedule stories into sprints.
Work closely with SCRUM master to record ongoing changes to the user stories as they are being analysed, designed and implemented during the sprints.
Manage the roadmap and sprint reports by keeping epics and stories correctly tagged and status up to date.
Be able to understand various application interactions among systems, functionalities, dependencies, etc.
Collaboration with numerous (>15) teams to manage dependencies for risk items remediation and be able to drive techno-functional discussions independently
Able to understand milestones set by leadership and be able to prepare Work breakdown structure, project plan in order to provide direction to all application teams to prioritize risk items properly and fix them on time in the priority order.
Performing User Acceptance Testing
Proficient with managing and updating project documentation
Detail oriented across multiple teams, while keeping in mind the client’s overall priorities and the big picture.
Business Analyst /Scrum Master experience of at least 5 years
3+ years of experience with agile software development.
Working on agile software development projects and agile SDLC.
Proficient in JIRA, Azure DevOps tool
Prepare presentations for weekly reporting of progress, risks, constraints, etc.
Wireframe and advanced process flow tools
Self-starter with strong self-management skills.
Strong interpersonal, communication and leadership skills.
Ability to organize and manage multiple priorities.
Passion and drive for learning new technologies and practices.
Adaptable, dependable, and independent.
Project Management / Project leading skills are advantageous
CSM or CSPO Certified is preferred
Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.
Tech Skills –
MEAN (MongoDB, Express, Angular/React, Node.js) – Expert level - at least 2-3 full sized projects
Cloud technology – Familiar with using cloud technology (AWS, GCP etc) – Intermediate – Should be able to interact with the services from cloud (e.g. firebase etc)
HTML, CSS, Bootstrap, Java script – Intermediate level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers
Mobile technology – Hybrid (ionic, Cordova, capacitor, flutter), Native (Android, iOS) – Beginner – Should have understanding of concepts, good with basics