
Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Identify customer needs and recommend appropriate solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Preferred Skills:
- Experience in a call center or BPO environment.
- Knowledge of customer relationship management (CRM) systems.
- Fluency in English.
Note: Cab facility (only drop) available for female candidates.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Shift:
- Night shift
- US shift
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Other Benefits:
- Performance bonus

About Kitty Technologies Pvt Ltd
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Exp: 5 to 8 Years
Budget- 20 to 24LPA
Location: Mumbai, Andheri
Mandatory Criteria
- You are an MBA grad with 5+ years into your marketing career, with strong B2B experience.
- You are equally comfortable thinking and doing — you don’t just manage, you make things happen
- You think like a founder — practical, agile, and resourceful.
- You thrive in fast-paced, iterative environments.
- You are fascinated by what makes AI and Learning tick.
- You value output over optics — and clarity over jargon.
OKR
● Own the marketing calendar and deliver practical, sharp B2B campaigns that generate
sales meetings and conversations, not just clicks and impressions.
● Come up with breakthrough marketing initiatives that challenge “this is how it’s done”
thinking.
● Partner closely with the sales, product, and solutions team to move the sales pipeline.
● Drive execution across email, LinkedIn, events, and more with an outcome-driven
approach
● Leverage tools and AI platforms for the creation of marketing and sales collaterals across
various formats and mediums relevant to target customers
● Lead a sharp team, while staying deeply hands-on yourself.
If interested kindly share your updated resume at 82008 31681
- Work closely with product managers and engineers to design, implement, test and continually improve scalable frontend and backend services.
- Develop products using agile methods and tools.
- Develop commercial grade software that is user friendly and suitable for a global audience.
- Plan, create and execute (manual and automated) tests.
- Be involved and participate in the overall application lifecycle.
- Building reusable code and libraries for future use.
- Staying up to date with current technologies and providing insights on cutting edge software approaches, architectures, and vendors.
- Fluency in any one of JavaScript, TypeScript or Python.
- Strong problem solving skills.
- Should have built large scalable enterprise applications from scratch.
- Strong experience in architectural patterns, High level designs.
- Experience in Nosql and SQL DBs.
- Execute an ecosystem strategy for adding and growing key data partners to the Platform. Typical deal structure will include partner identification, outreach, negotiation of terms, and closing
- Maintain positive relationships with existing data partners, piloting new initiatives and evaluating the performance of these initiatives as part of the larger Platform strategy
- Research and develop innovative new business models and growth opportunities with partners; negotiate, structure, and execute relevant agreements
- Execute high-impact marketing programs around new data partner initiatives to enhance positioning
- Assist with high profile client and new business initiatives relating to specific client data acquisition requirements
- Operate as an expert in the data ecosystem, with deep knowledge of 3rd party data providers, publisher and supply direct relationships, and WPP companies
- Oversee quarterly reports on market, industry and adoption rates for management team measuring the business value of the program, present findings to senior management
- Find and understand new and emerging technologies; bring new ideas and perspectives back into R&D and the business
Requirements
- Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field.
- OR equivalent professional work experience
- Comprehensive knowledge of the media and advertising landscape along with the major players in the marketplace
- Deep understanding of addressable marketing, audience segmentation and targeting, and both traditional and programmatic media channels
- Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
- A passion for strategic omni-channel marketing and advertising
- Proven communication, leadership, and persuasion skills
- Outstanding writing, presentation, and overall communication skills
- Success managing a direct report
Design software, write code, write unit test cases, test code and review code on a daily basis
Tactical contributions to the low-level implementation
Create/enhance scalable, high performance and fault-tolerant architectures
Develop complex and distributed software modules using Java/JEE, Streaming, and Big Data technologies
Identify the performance and scalability bottlenecks and provide solutions to resolve
Write software to develop products on a daily basis
Write unit test cases and schedule/execute them
Provide estimation during grooming and sprint planning
Skills:
Excellent communication skills, verbal and written; ability to communicate with technical team and clients
Experience working in an Agile environment
Excellent analytical skills, ability to think abstractly and solve complex problems
Expertise in common object-oriented and enterprise design patterns
Technology agnostic
Hands-on experience on frameworks like Spring MVC, Spring Boot, Hibernate, JPA, OGM
Hands-on experience with relational databases (like Postgres, MySQL, Oracle)
Experience with Elasticsearch is a must
Ability to learn new frameworks and design patterns is a must
Ability to translate ideas into designs and proof of concepts is a must
Experience in SAAS, PAAS and cloud platforms such as Azure/AWS/Google Cloud Platform
Knowledge of product architecture and ability to suggest the latest architectural components
Knowledge of exposing and scaling microservices
Experience working in Linux or OS X command line environments
Experience working with Git, or other SCM tool
Knowledge of Java/JEE technology stack for M2M Applications and Support Platforms.
Should be conversant with state of the art technologies in this space and possess the ability to translate
(optional)
Qualification / Education and other Requirements:
• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi (mandatory),
Kannada/Tamil/Marathi/Telugu (optional)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). •
Comfortable with working 6 days a week and the week off will be on weekday.
Role and Responsibility – Sales Executive
• Identifies business opportunities by identifying prospects.
• Sells products by establishing contact and developing relationships with prospects recommending
solutions.
• Outbound calling on data collected through lead generation activities / secondary data
sources. • Daily follow-ups on older leads and work on new leads.
• Maintains quality service by establishing and enforcing organization standards. • Must be
energetic, well-spoken, and eager to close sales deals and generate revenue for the
organization.
About Training- Training will be provided for initial few days for an employee to understand end to
end process.
standing of Java and the different frameworks like Spring, etc., and have experience working on Cloud and Containers.
The Developer will perform duties and tasks to support a complete life cycle management (example: Analysis, Technical
Requirements, Design, Coding, Testing and implementation of Systems, etc.).
The Developer will work closely with the Product and Technical teams across different regions primarily Europe and will
be part of an Agile Team. The role includes research and Continuous Development of new Products based on new Tech-
nologies. This position collaborates with the operations team routinely and henceforth excellent English communication
skills (bothwritten and verbal) are essential.
A clean coder who will always leave the code in better shape than they found it.
A curious person who never stops learning and loves to try new things, even when theydon’t succeed on the
first try
A team-oriented developer with the motivation to bring out the best in others
A person who shares our appreciation for transparency and is willing to share theirexperience and knowledge
for the benefit of the team
Someone who is willing to take a stand for something they believe in.
Somebody that takes pride in their work and knows that development is a craftsmanship
Duties & Responsibilities
Conducts systems and requirements analysis, creates and contributes to task lists, cost and time analysis
Performs assigned functions and tasks to meet project plan and quality review requirements.
Raises issues as appropriate to support effective resolutions.
Analyzes specifications and user requirements to perform assigned applications development work.
Assists with system and componentdesigns to meet requirements.
Participates and documents design and code reviews to improve quality.
Analyzes, designs, codes, tests, and documents to develop application software.
Develops unit tests and unit test plans to deliver quality code.
Performs applications maintenance and support functions to support problem resolution.
Qualifications:
• Bachelor’s degree in Computer Science or IT related field
• 4-7 years of experience working across different product domains in a product development/engineering role
• Good communication skills necessary to manage business requests and work with different teams across differ-
ent geographies and time-zones; experience working with remote and distributed teams will be an added ad-
vantage
• Hands-on working knowledge and experience is requiredin:
a. Java (Spring, Spring Boot, etc.)
b. Experience working in GCP or AWS or Azure
c. Experience working in Containers & Unix Platforms
d. Relational Databases (PostgreSQL, MySQL, SQL, etc.)
e. Messaging (RabbitMQ, ActiveMQ, Kafka etc.)
f. Agile Methodologies (Scrum, TDD, BDD, etc.)
g. Understanding of Microservices Architecture, Domain Driver Design, Test Driven Development and
Secure Design patterns and architecture is a must
h. Data Structures and Algorithms using Java or other Programing Languages
i. Strong organizational skills
j. Agile Methodologies (Scrum, TDD, BDD, etc.)
• Experience with several of the following tools/technologies is desirable:
a. GIT (Bit Bucket, Gitlab, etc.), Jira, Gradle, Maven, Jenkins, SharePoint, Eclipse/IntelliJ.
b. Multiple Java technologies around Spring, Spring Bootetc.
c. Design Patterns and implementing the Design Patterns
d. Development of Complex Application and System Architectures
e. NoSQL Databases (Redis, Mongo, etc.)
f. Experience working with CI/CD pipelines with for example GitHub Actions.
• Knowledge of the following technologies is a plus:
a. Other Programming Languages (NodeJS, etc.)
b. Continuous Integration and Continuous Delivery Tools like Jenkins, Git, etc.
c. Application Servers like Tomcat, etc.
d. HTML5, CSS, AJAX, React
e. Full stack development
f. Secure Development based on OWASP standards
- PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the category.
- Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
- Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories.
- Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalation and deliver on the expected NPS for the category.
- Category marketing: Create weekly, monthly, and quarterly calendars Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
- Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function
- Working with customers and merchandisers and finding new ways of expanding product categories.
- Responsible for demand and supply planning both sides of the business and planning marketing and sales strategies for the category growth.
- Joint Planning with Product / Sales and Marketplace team: Work closely with the marketplace team to ensure sufficient visibility to our products and jointly participate in the marketing events conducted on the platform.
Following skills are mandatory:
- 2-7 years of experience in global category roles, preferably digital categories.
- Hands-on in Sales, Operations, and Category Management.
- Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
- Good communication skills / Good analytical skills along with sales/marketing knowledge.
- MBA from reputed colleges would be preferred
- Team management experience will be a plus, its cross functional role.
- A strategic thinker along with a growth mindset will be a right fit
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (a vertical in Company
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript (React), HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. Someone with prior experience with Gatsby, Hasura, Redux, etc and live projects to showcase will get prioritised.
Responsibilities
- Designing, developing, and testing UI for mobile and web applications
- Build reusable code and libraries for future use
- Accurately translate user and business needs into functional frontend code
Qualifications
- Bachelor's degree or equivalent in Computer Science
- 2+ years' experience in frontend development
- Familiarity using Scrum/Agile development methodologies
- Experience building object oriented web applications in JavaScript, HTML5, and CSS3
Skills required are Java, microservice,Spring boot, and knowledge of AWS.
Location; Pune.









