Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Identify customer needs and recommend appropriate solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Preferred Skills:
- Experience in a call center or BPO environment.
- Knowledge of customer relationship management (CRM) systems.
- Fluency in English.
Note: Cab facility (only drop) available for female candidates.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Shift:
- Night shift
- US shift
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Other Benefits:
- Performance bonus
Subodh Popalwar
Software Engineer, Memorres
About Kitty Technologies Pvt Ltd
Similar jobs
Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
🤩 So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
📄 The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
🙋♀️ Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- We’re super transparent. We all know what everyone’s working on and how’s the company doing.
- You can directly share and receive feedback with the founders at any time.
- You’ll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
🤙 What’s the interview process like?
Yes, we do have a process, and it’s simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think we’re a good fit? Then let’s roll.
FICA (AM – FICA)
- SAP IS-U FICA Functional Support
Ø Conceptualizing & Mapping of Business Scenarios
Ø Business requirement understanding same to be given to developer
Ø Functional support for all Collection(FICA) processes.
Ø Having expertise & understanding the migration activity
• SAP IS-U Developments
Ø Preparing Functional Specification Document
Ø Implementation/Execution of developmental logic
Ø Technical / Functional testing of IS-U FICA developments
• SAP Roles & Authorization
Role assignment to user ,New role/object/field creation according to requirement.
C#
.NET
Javascript- Expert knowledge of C#, .Net and MS SQL
- ANGULAR Experience would be a huge plus
- Ability to work independently
- Proficient understanding of web markup, including HTML 5/CSS 3
- Proficient understanding of client-side scripting and JavaScript frameworks (Angular, JQuery, React, Vue)
- Excellent English communication, presentation, and interpersonal skills
- Time management and organizational skills
PHP
LaravelJob Highlights
- Must be proficient in PHP,WordPress MVC,MySQL,CSS,HTML,JavaScript,AJAX,JSON Should possess strong experience on Symfony
- Must have experience in API Development
- Good knowledge of relational databases,version control tools and of developing web services Solve complex performance problems and architectural challenges
- 1 -3 years experience with PHP-framework based Development
Job description
- Looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. His primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to request from the front-end. Therefore, a basic understanding of front-end technologies is necessary as well.
Key Responsibilities
- Head responsibility to evaluate, design, develop and assist application systems. Integration of user-facing elements developed by front-end developers.
- Build efficient, testable, and reusable PHP modules.
- Integration of data storage solutions & Contribute in all phases of the development lifecycle. Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
- Develop and deploy new features to facilitate related procedures and tools if necessary.
We are looking for a Talent Acquisition Executive for Merito. Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team, consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
Job Profile:
Client onboarding and engagement.
Analyzing requirements and creating job descriptions.
Ensuring quality recruitment and selection within agreed TAT.
Individually contributing toward closing key executive search requirements
Requirements
1-3 years of agency recruitment experience for Tech / Non-Tech / leadership roles.
Minimum 1 year experience with executive search
Hands-on experience with optimally utilizing ATS and other recruitment software.
Benefits
Fixed Pay + Variables
Our client works as a marketing platform for news publications that helps businesses engage their readers using push notifications. They help their clients to engage their users with relevant conversations across channels through products such as web push notifications, mobile app notifications and messenger notifications. Their main focus is on editors and audience managers to help them with relevant features to drive audience loyalty.
Headquartered in Bellevue, Washington, our client was founded in 2016 by an IIT, Bombay graduate. With regards to recognition, they have won NASSCOM Emerge 50 Awards 2020.
As a Sales Development Representative, you will be responsible for managing inbound inquiries and signups/ acquisition, onboarding these customers, nurturing them, and driving revenue.
What you will do:
- Generating revenue by working through pre-qualified leads
- Presenting & demonstrating our solutions to customers via phone/web meetings
- Working cross-functionally with marketing in order to drive revenue for the company
- Building your sales pipeline of all opportunities through Leads and Campaigns and updating on a weekly basis
- Owning and driving at least 3X pipeline targets on a monthly basis
- Strategic probing to identify, evaluate, and recommend alternative business solutions
- Analyzing multiple market factors to both anticipate/identify customer problems/needs and recommending appropriate solutions
- Maintaining up-to-date knowledge of the company's competitive positioning in the marketplace
- Managing pipelines and moving opportunities along the sales cycle to closure
- Following up on Marketing-generated leads in order to qualify them in an efficient manner, and ensuring high translation of lead to revenue
- Periodic Reporting to Global Sales Manager
- Being Accountable for the accuracy of reporting
Desired Candidate Profile
What you need to have:- Master’s degree in Business Administration or similar field
- Excellent verbal and written communication skills
- Ability to work successfully in a fast-paced, dynamic work environment
- Talent for developing creative solutions to open-ended problems
- Strong analytical ability and data-driven mindset
- Experience working in a collaborative, team-based atmosphere
- Aptitude for prospecting, identifying sound business opportunities, and closing business
- Willingness to accept change and reorient efforts according to the dynamic work environment
- Ability to succeed both independently and in a collaborative, team-based atmosphere
- High degree of accountability and passion for work
- Experience presenting data and analytics in a compelling way
- Ability to manage multiple tasks simultaneously
- Openness to work in Shifts
Machine Learning (ML)
Data Science
Deep LearningWho Are We
A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.
ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.
WHY US
- Join top AI company
- Grow with your best companions
- Continuous pursuit of excellence, equality, respect
- Competitive compensation and benefits
You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.
To learn more about how we work, please check out
Description:
We are looking for a computer vision engineer to lead our team in developing a factory floor analytics SaaS product. This would be a fast-paced role and the person will get an opportunity to develop an industrial grade solution from concept to deployment.
Responsibilities:
- Research and develop computer vision solutions for industries (BFSI, Beauty and personal care, E-commerce, Defence etc.)
- Lead a team of ML engineers in developing an industrial AI product from scratch
- Setup end-end Deep Learning pipeline for data ingestion, preparation, model training, validation and deployment
- Tune the models to achieve high accuracy rates and minimum latency
- Deploying developed computer vision models on edge devices after optimization to meet customer requirements
Requirements:
- Bachelor’s degree
- Understanding about depth and breadth of computer vision and deep learning algorithms.
- 4+ years of industrial experience in computer vision and/or deep learning
- Experience in taking an AI product from scratch to commercial deployment.
- Experience in Image enhancement, object detection, image segmentation, image classification algorithms
- Experience in deployment with OpenVINO, ONNXruntime and TensorRT
- Experience in deploying computer vision solutions on edge devices such as Intel Movidius and Nvidia Jetson
- Experience with any machine/deep learning frameworks like Tensorflow, and PyTorch.
- Proficient understanding of code versioning tools, such as Git
Our perfect candidate is someone that:
- is proactive and an independent problem solver
- is a constant learner. We are a fast growing start-up. We want you to grow with us!
- is a team player and good communicator
What We Offer:
- You will have fun working with a fast-paced team on a product that can impact the business model of E-commerce and BFSI industries. As the team is small, you will easily be able to see a direct impact of what you build on our customers (Trust us - it is extremely fulfilling!)
- You will be in charge of what you build and be an integral part of the product development process
- Technical and financial growth!
Javascript
React.js
Redux/Flux
Vue.js
AngularJS (1.x)About the company
One of Asia’s largest global sports media property in history with a global broadcast to 150+ countries. As the world’s largest martial arts organization, the company is a celebration of Asia’s greatest cultural treasure, and its deep-rooted Asian values of integrity, humility, honor, respect, courage, discipline, and compassion.
About the Role
The Company's Engineering team in Bangalore, India is building products for the Martial Arts fans across the world. As part of the engineering team, you would be expected to have deep technology expertise with a passion for building highly scalable products.
This is a unique opportunity where you can impact the lives of people across 150+ countries!
Responsibilities
• Own architecture, design, development, and implementation of different
modules/features of the front-end applications at ONE
• Be up to date with the latest trends in React ecosystem
• Bring in industry best practices
• Take ownership to drive an initiative to completion
• Discover opportunities for performance improvements
• Recommend ways to improve reliability, efficiency and code quality
• Focus on continuous delivery and reducing complexity
• Carry out code reviews and manage pull requests within the frontend application
development team
Requirements
• Overall 4.5+ years of experience in frontend development using React, Redux.
• B.E/B.Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs,
IIITs or equivalent)
• Ability to write readable and maintainable JavaScript code
• Ability to build pixel-perfect user interfaces with smooth interactions
• Knowledge of Web technologies and concepts -HTML, CSS, REST APIs, Caching, etc.
• Experience in Vue.JS and Angular.JS is a plus.
• Experience using web build tools, such as Webpack, Babel, NPM, Yarn, etc.
• Solid understanding of how web applications work including OWASP, XSRF,
Security, Session management and best development practices.
• Experience in Cloud-based technologies such as AWS or Azure.
• Experience with handling Services, RESTful APIs and developing for high-volume
web applications. Experience in Microservice architecture and practices.
iOS App Development
Objective C
SwiftAngularJS (1.x)
HTML/CSS
Git
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Software Engineer, Memorres