Hiring for Data Engineer - Ecommerce

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Position: Content/ Creative Writer

Location: Nigdi, Pune- Onsite 

We are looking for a passionate Content Writer with a flair for creativity and storytelling. This role goes beyond routine blogs and articles, we want someone who can bring ideas to life, craft compelling narratives, and create content that resonates with diverse audiences. To be successful as a content writer, you should keep abreast of the latest SEO techniques.

Job Responsibilities:

• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Editing, polishing content for existing success stories and technological adventures to improve readability.
• Designing marketing strategies in developing content for advertising campaigns on social media. (Facebook, LinkedIn, etc)
• Proofreading content for errors and inconsistencies.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• The candidate should have a good sense of design and visualization while curating content.

Requirements:

• Bachelor's degree in communications, marketing, English, journalism, or related field.
• Proven content writing, blog writing or copy writing experience.
• A portfolio of published articles/blogs.
• Proficient in LinkedIn articles, posts.
• Excellent writing and editing skills.
• Should have experience in creative writing and story telling.                                                                                                                                                            

About company- Mechsoft Digital Technologies Pvt. Ltd. Founded & headed by IIT Bombay graduate. Product development company with 20+own products. International clientele with fortune 500 companies as clients. Enterprise products implemented across 25 countries 35K+ users. The Mechsoft Rule Engine product was selected among 50 top innovations with its own Scripting Language, own compiler and Interpreter.

Visit the company's website link to know more - https://mechsoftgroup.com/

• Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
• Perform product analysis and development tasks of an increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for AngularJS projects.
• Develop application code and unit test in the AngularJS, Rest Web Services and Java technologies for the Application Development Center. 
• Ensuring high performance

• Strong expertise with HTML, CSS, and writicross-browser-compatibleble code.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, NodeJS, GruntJS)
• Familiar with testing frameworks (Ex. Jasmine)
• Test runner framework (Ex. Karma)
• Hand on and implements complex AngularJS applications, directives, controllers, services
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Sr. UI/UX Designer

DotPe is on a mission to help digitize every offline business and become a single platform of
everything a business needs. DotPe has built products to help merchants go online and manage
and grow their businesses. Over the last 30 months, we have digitized merchants across categories
and scale - and enabled them to see a tangible impact on their business. We are obsessed with
We are looking to onboard a Sr. UI/UX Designer on the team for our next phase of
growth.

As a Sr. UI/UX Designer you will collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals, and experience.

You’ll be working for a well-established, stable company that is backed by the most prominent
investors. You’ll have the chance to make an impact across all end users of the web and mobile
applications.

Responsibilities

• Take ownership of the User Interface design and ensure we offer a consistent experience
• Practice user centered design in all stages starting with sketches and wireframes to high fidelity mock-ups and digital prototypes
• Visualize the problem with mock-ups, interactive flows
• Lead and participate in the brainstorming of and creation of concepts for best - in - class user experiences

• Execute all visual design stages from concept to final hand-off to engineering
• Communicate with engineering teams as designs are implemented to ensure products meet the usability standards. analyze, resolve and track defects to closure
• Present the user-interface visually so that information is easy to read, easy to understand and easy to find
• Stay up to date with design application changes and industry developments

Requirements:

• Design degree 
• 2 -3 years of experience in UI/UX Design
• Deep understanding of brand, visual design, user experience and digital marketing to design beautiful and intuitive experiences
• Demonstrable UI and UX design skills with a strong portfolio  
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
• Proficiency in Sketch, Adobe XD, Illustrator or any Visual design and Wire-framing tools
• Proficiency in responsive web designing and knowledge about HTML and CSS
• Ability to solve problems creatively and effectively

• Demonstrated experience as a software engineer, with at least 8+ years’ experience in technology roles
• Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
• Significant experience with the Java programming language and frameworks such as Spring & SpringBoot
• Good working experience with front-end Javascript frameworks such as ReactJS
• Experience optimizing databases and SQL queries for high-performance 
• Good knowledge of AWS services, design patterns and practices - ideally certified
• Experience and keen understanding of the value of working in agile teams
• A “quality-first” mindset, with experience working in continuous integration environments
• Highly effective at communicating, and comfortable whiteboarding design ideas with teams of engineers, product managers, and business analysts
• Desire to challenge the status quo and maturity to know when to compromise
• Respect for other team members and a highly collaborative approach to working and learning together

• gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
• Develop, test and implement new software programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Clearly and regularly communicate with management and technical support colleagues
• Design and Applications, Web Sites, Data Communication Processes and User Interfaces
• Writing and implementing efficient code
• Determining operational practicality
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Working closely with other developers, UX designers, business and systems analysts
• Analyze user requirements , Make good technical decisions that provide solutions to business challenges
• achieve resolution to outstanding problems or issues
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Possess strong problem solving and decision making skills while using good judgment

Title 

ML Product Manager

Reporting to 

Sr. Director of Product Management

About the role

We are looking for a Product Manager for our AI/ML Product team that is responsible for delivering ML powered products and applications such as Campaign recommendations and personalization.

As part of the team, the candidate will lead the full product lifecycle of the product, including market research, competitive analysis, gathering requirements, developing specifications, and getting the product developed and delivered to customers. 

You will help transform ideas into AI products for our customers and drive adoption working with cross functional teams.

What You'll Do

• Own product feature from market research, execution, go-to-market and impact evaluation.
• Review customer feedback, analyze impact and prioritize it, and convert into clearly defined product requirements to create a feature backlog
• Write product specs, define product UI with the UX team, review test plans.
• Collaborate with Engineering in product development, validating builds and driving releases to meet target dates.
• Be the product champion. Document product functionality and train the organization on new features. Define the value proposition of your products and guide marketing / sales in selling your products. 
• Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch.
• Define and drive internal and external pilots prior to releases to gather early feedback and ensure adoption of new features and functionality. 

What You'll Need

• 4+ years of Product Management experience in an enterprise B2B/B2B2C SaaS company building products in one or more of the following domains: marketing cloud products, such as Campaign Management, Segmentation, Marketing Automation
• Experience working on AI/ML projects and applications, Data & Analytics
• Experience working in Agile development environment  
• Strong analytical and problem-solving skills
• Strong communication skills 
• Self-starter, detail-oriented
• Technical background required. MBA is a strong plus.

Bonus Points if You Have

• Familiarity with multi-cloud environments
• Familiarity with Enterprise Data Platforms, CDP and Enterprise Integrations 

• Expertise in developing applications on the Microsoft .NET framework.
• C#, ASP.NET MVC, .NET Core, SQL Server, Azure API, ReactJS
• Hands-on experience in .NET Core MVC, Angular/React and SQL Server, Azure
• Experience in writing NUnit test cases and GitHub
• Nice to Have Knowledge on Azure DevOps and Azure API
• Need to have Hands-on development experience

• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React.
• Proficiency with server side languages such as Python, Java, PHP and .Net.
• Familiarity with database technology such as MySQL, Oracle and MongoDB.
• Excellent verbal communication skills.