Restaurant Manager

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

Jr. Graphic Designer

Key Responsibilities:

• Design and Adaptation: Create and adapt designs for various digital formats using Figma and Adobe Creative Suite (Photoshop, Illustrator, etc).
• Brand Consistency: Ensure all designs are consistent with the brand guidelines and maintain a high standard of visual quality.
• Multiple Sizes and Formats: Quickly and efficiently adapt existing designs into multiple sizes and formats as required for various platforms and media.
• Creative Thinking: Bring fresh and innovative ideas to the table, solving design challenges with creativity and efficiency.
• Collaboration: Work closely with the marketing and content teams to understand design requirements and deliver high-quality visuals that align with project goals.
• Manage multiple design projects simultaneously, meeting tight deadlines and maintaining attention to detail.

Qualifications & Other Requirements:

• Education: Bachelor’s degree or diploma in Graphic Design or a related field.
• Experience: Preferably in a digital or online environment.
• Technical Skills: Proficient in Figma and Adobe Creative Suite (Photoshop, Illustrator). Knowledge of other design tools is a plus.
• Adaptability: Ability to quickly adapt designs into various sizes and formats without compromising on quality.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to think on your feet and come up with creative solutions to design challenges.
• Attention to Detail: High level of accuracy and attention to detail in all design work.
• Remote Work: Self-motivated, disciplined, and able to work effectively in a remote work environment.

As part of the Mobile SDK Engineering team at Flyy, here are some things you can expect:

• Take ownership and be responsible for what you build - no micromanagement
• Work with customer success team to enable Flyy customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
• Explore the latest in topics like Mobile development, SDK, iOS, Android, tvOS various mobile hybrid frameworks and share with the team and more importantly, have fun while you work on scaling Flyy.

Skills Required :

• Minimum 2 years experience in iOS Development
• Minimum 1 year of experience in Native Mobile Development
• Minimum 1 year of experience in React-Native/Flutter framework
• Should be thorough with different architectures used in Mobile Development
• In-depth knowledge and understanding of Android/iOS framework:
• Multithreading concepts
• Persistent data storage
• Rest APIs Implementation
• Should know the internals of the mobile build and distribution processes
• Ready to learn and develop in any cross-platform frameworks
• Should be able to capture bottlenecks and improve them without or little supervision
• Awareness of Secure Development process and practices
• Awareness on Information Security concepts and Best Practices

Good to Have:

• Knowledge of other cross-platform frameworks i.e., Cordova, Unity, etc
• Experience in working and shipping SDKs/plugins

Role Summary

We Are looking for an analytically inclined, Insights Driven Product Analyst to make our organisation more data driven. In this role you will be responsible for creating dashboards to drive insights for product and business teams. Be it Day to Day decisions as well as long term impact assessment, Measuring the Efficacy of different products or certain teams, You'll be Empowering each of them. The growing nature of the team will require you to be in touch with all of the teams at upgrad. Are you the "Go-To" person everyone looks at for getting Data, Then this role is for you.

Roles & Responsibilities

• Lead and own the analysis of highly complex data sources, identifying trends and patterns in data and provide insights/recommendations based on analysis results
• Build, maintain, own and communicate detailed reports to assist Marketing, Growth/Learning Experience and Other Business/Executive Teams
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Analyze data and generate insights in the form of user analysis, user segmentation, performance reports, etc.
• Facilitate review sessions with management, business users and other team members
• Design and create visualizations to present actionable insights related to data sets and business questions at hand
• Develop intelligent models around channel performance, user profiling, and personalization

Skills Required

• Having 4-6 yrs hands-on experience with Product related analytics and reporting
• Experience with building dashboards in Tableau or other data visualization tools such as D3
• Strong data, statistics, and analytical skills with a good grasp of SQL.
• Programming experience in Python is must
• Comfortable managing large data sets
• Good Excel/data management skills