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Role: Sales Operations Executive (SOE)

Location: Mumbai (Work from Office)

Employment Type: Full-time

About Cere Labs

Cere Labs is an AI product and services company working with customers across industries such as manufacturing, healthcare and pharma, technology, consulting, and engineering. The company helps organizations adopt and use AI effectively through well-designed solutions and practical implementations.

Cere Labs is a part of the prestigious Forbes Select 200 club. As the company continues to grow, it is looking for talented and enthusiastic individuals to join its sales team and support its business development efforts.

Role Overview

The Sales Back Office Executive will support the sales function by managing research, coordination, documentation, reporting, and sales operations activities. This is a junior role focused on execution and coordination, working closely with the sales head and business development team to ensure smooth running of the sales pipeline.

The role does not involve direct sales closing but plays a critical part in enabling effective sales outcomes.

Key Responsibilities

Sales Research & Lead Qualification

• Identify and qualify target prospects for Cere Labs’ AI services offerings
• Conduct account and company research to gather relevant business, industry, and stakeholder information
• Create and maintain basic account profiles for priority prospects

Sales Enablement & Presentation Support

• Customize existing pitch decks and presentations based on prospect context
• Maintain and organize sales collateral such as presentations, case studies, and capability decks

Sales Coordination & Communication

• Handle email and LinkedIn communication with prospects in coordination with the sales team
• Schedule meetings, demos, and calls with prospective clients
• Join sales meetings (especially online meetings) and support the discussion flow
• Prepare clear and structured Minutes of Meeting (MoMs) and share follow-up action items

Lead Generation & ABM Support

• Support Account-Based Marketing (ABM) initiatives by coordinating outreach and tracking engagement
• Coordinate lead generation activities with interns or external lead generation agencies
• Track responses, follow-ups, and engagement status of outbound activities

Sales Operations & Reporting

• Track lead movement across the sales funnel and ensure follow-ups are completed
• Prepare regular sales pipeline reports and summaries for the sales head
• Support weekly and monthly sales review preparation

Internal Coordination

• Coordinate with internal teams for information required in proposals or presentations
• Assist in maintaining calendars, schedules, and sales documentation repositories

Experience & Skills Required

Experience

• 2–4 years of experience in a sales support, sales operations, inside sales support, or pre-sales role
• Prior experience in B2B services, IT services, SaaS, consulting, or technology companies is preferred

Skills

• Strong written and verbal communication skills
• Good research and information-gathering ability
• Comfortable working with presentations, documents, and spreadsheets
• Ability to manage multiple tasks, follow-ups, and deadlines
• Basic understanding of sales processes and lead management
• Proficiency with MS PowerPoint, Excel, Word, and basic CRM tools

Personal Attributes

• Detail-oriented and well-organized
• Proactive and willing to learn
• Comfortable coordinating with multiple stakeholders
• Professional and confident in client-facing interactions

Work Location & Mode

• Location: Mumbai office
• Work Mode: Full-time, Work from Office

Ideal Candidate

• Bachelor's degree in Accounting or Finance.
• CA dropout with corporate experience will be preferred.
• 2+ years of experience in a general accounting role.
• Strong understanding of accounting principles and GAAP.
• Expert in Microsoft Excel (including pivot tables and vlookups).
• Experience with accounting software (e.g., QuickBooks, Tally, etc) preferred.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work remotely with his/her own laptop and stable internet.

• 5+ years of hands-on ServiceNow development experience.
• 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
• Technical Certifications:
• Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
• Strongly Required: ServiceNow Certified Application Developer (CAD).
• SPM Module Expertise (Hands-On):
• Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
• Proven experience with Application Portfolio Management (APM).
• Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
• Platform Skills:
• Expert proficiency in ServiceNow scripting (both client-side and server-side).
• Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
• Experience building and consuming REST/SOAP web services.
• Analytical Skills:
• Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibilities:

• SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
• Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
• Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
• Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
• Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
• Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
• Custom Development & Platform Expertise:
• Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
• Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
• Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
• Integrations:
• Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
• Stakeholder Collaboration & Support:
• Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
• Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
• Reporting and Analytics:
• Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
• Governance and Maintenance:
• Manage application upgrades, patching, and release cycles for the SPM suite.
• Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.

• Contribute to all stages of software development lifecycle
• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform with business goals
• Develop and test software
• Identify and resolve any technical issues arising
• Create detailed design documentation
• Propose changes to current Java infrastructure
• Develop technical designs for application development
• Develop multimedia applications
• Write well designed, testable code
• Conducting software analysis, programming, testing, and debugging
• Manage Java and Java EE application development
• Develop documentation to help users
• Transforming requirements into stipulations
• Prepare and produce releases of software components
• Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review

Required Skills:

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

What you need to have: