Customer Support Executive

Job Title: Textile Designer – Home Furnishings

Location: Gurgaon, India

Experience Required: 5+ years in home furnishing textile design

Industry: Home Furnishing Export House

Reporting To: Head of Design / Creative Director

Job Overview:

We are seeking a highly creative and detail-oriented Senior Textile Designer with a strong background in home furnishing, especially in surface embroidery techniques, to join our Gurgaon-based export house. The ideal candidate will have direct experience working with US buyers such as TJ Maxx, understanding their design sensibilities, quality expectations, and market trends.

Key Responsibilities:

• Lead the design and development of home textile products including cushions, throws, bed linens, table linens, curtains, etc.
• Create innovative and commercially viable embroidery-based surface designs and techniques (machine, hand, applique, etc.)
• Interpret buyer mood boards and trends to develop seasonal collections tailored for US retail clients like TJ Maxx, Marshalls, etc.
• Develop and present concept boards, color palettes, and material stories aligned with buyer expectations.
• Collaborate with merchandisers and sampling teams to ensure design execution aligns with quality and cost parameters.
• Coordinate with buyers and their representatives for product development feedback and approvals.
• Research and analyze international home décor trends, color forecasts, and textile innovations.
• Mentor and guide junior designers as needed within the design team.

Qualifications & Skills:

• Bachelors/Masters degree in Textile Design, Fashion Design, or a related field.
• Minimum 5 years of hands-on experience in the home furnishing export industry, with a focus on US markets.
• Strong knowledge and technical skills in surface embroidery design and development.
• Proficient in Adobe Suite (Photoshop, Illustrator), CAD, and hand sketching.
• Prior experience handling accounts like TJ Maxx, HomeGoods, Target, or similar US retail buyers is highly preferred.
• Excellent understanding of fabric types, trims, stitching, and embellishment techniques.
• Strong communication and presentation skills.
• Ability to manage multiple design projects in a fast-paced environment.

mail updated resume with portfolio link-

email: etalenthire[at]gmail[dot]com

satish: 880 27 49 743

Responsibilities & Duties: 

Making Calls to Customers, Maintaining the Database

Lead Verification

Handle client queries/escalations.

Maintain relations with the existing clients and ask to upgrade their packages or renewals

Required Experience, Skills, and Qualifications

Experience: Fresher

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Responsibilities:

• Conceptualizing visuals based on requirements.

• Creating illustrations and layouts using design softwares.

• Testing graphics across various media.

• Meet with clients, internal and external, to understand needs and share ideas.

• Demonstrating a keen eye for aesthetics and attention to detail, ensuring high-quality motion graphic deliverables.

• Contributing to the creative process by bringing innovative ideas and creative solutions to the table, contributing to the overall success of the Creative team.

• Be a great communicator, receive and interpret feedback, and meet tight deadlines.

• Respond to user feedback, data/analytics, and client feedback to improve the creative work in future iterations.

Requirements:

• 1 to 3 years of experience in motion design graphics.

• Strong technical skills and proven ability to use a variety of software (Photoshop,

• Premiere Pro, 2D/3D animation, Aftereffects).

• The ability to partner with the Creative team members and key stakeholders to create content for across a variety of platforms (web, mobile, video, and more).

• Able to work in a fast-paced environment and have strong project management skills.

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Self motivated.
• Zeal to learn new things.
• Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
• Should have experience with WordPress.
• Knowledge of PHP web frameworks like CodeIgnit.

Work Profile

• Delivering a complete front end application in AgularJS
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration

Requirement

• Experience and proficiency with AngularJS, JavaScript and HTML5
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

• Min 1 year recent working experience in Business development domain
• Prior experience of bidding for web and mobile app projects on Upwork or similar platforms
• Understanding of client requirements and providing solutions
• Experience of handling international clients and leading project to conversions
• Candidate should have good communication skills both written and Oral
• Candidate should be a self-learner with strong desire to grow in an organization.
• Should have a professional sales approach with a zeal to generate business

• Place bids on online portals like Upwork, Freelancer, Guru etc. using company account
• Placing genuine and relevant data on bids as per the requirements specified by the client
• Managing accounts on these platforms and optimizing the company profile
• Generating leads from these portals and handling the communication with the client during pre-sales stage
• Providing estimates to clients and leading project towards closure
• Daily reporting to manager for work done and defining strategies