Customer Support Executive

We're looking for an experienced Zoho Developer (2-4 years) to join our team! You'll work with internal teams to understand business requirements, configure and customize Zoho apps, and deliver end-to-end solutions. You'll also provide support, troubleshoot issues, and guide junior team members. Required skills include hands-on experience with Zoho Creator, CRM, Flow, Books, Analytics, and more, plus strong problem-solving and communication skills. Experience in client-facing roles and managing multiple projects is a plus.

We are seeking a dynamic and experienced Business Development Associate to join our team. The ideal candidate will have 06 months - 2years of proven experience in business development within the resource augmentation or tech staffing industry.

The candidate must also possess a good technical background, coupled with exceptional communication skills and a proven track record in lead generation and conversion. As a key member of our team, you will be responsible for driving business growth by identifying, qualifying, and developing leads, and effectively proposing technical solutions to potential clients for Codemonk Handpicked.

Roles and Responsibilities:

• Prospect, identify, and qualify potential clients in need of resource augmentation or tech staffing services.
• Develop and implement strategic business development plans to achieve sales targets and expand market share.
• Lead the end-to-end process from initiation to closure of deals, including communication and follow-up with leads via email, phone, virtual, and face-to-face meetings.
• Build and maintain strong relationships with key decision-makers and stakeholders within target organizations.
• Maintain accurate records of all lead interactions and activities in CRM systems like HubSpot.
• Work closely with internal teams, including Marketing, Legal, Finance, Account Management, and Technical, to manage sales workflows and operations.
• Participate in inbound leads assignment, project requirement gathering, platform analysis, and successful handover to the client experience team.
• Collaborate with cross-functional teams to set client expectations.

Requirement:

• Minimum of 06 months - 2years of experience in business development within the resource augmentation or tech staffing industry.
• Bachelor's degree in Tech, Business Administration, Marketing, or related field.
• Proven track record of lead generation and conversion, with exceptional verbal and written communication skills.
• Proficiency in CRM systems like Salesforce, HubSpot, and Microsoft Office Suite.
• Strong technical acumen, with familiarity in IT staffing services.
• Proactive, results-oriented, and self-driven individual with the ability to work independently and as part of a team.
• Ability to understand client needs and propose technically sound solutions.

Position Title: Program Manager cum Scrum Master

Location : Remote

Work Experience : 10+ and relevant experience in program manager : 6+

Notice Period: Immediate joiners

Job Overview

We have an urgent opening for a Program Manager cum Scrum Master. We are specifically looking for candidates with very strong program management experience, as well as an understanding of Order to Cash, Hire to Retire, and Customer Support program metrics.

Job Description:

• Overall 10+ years of experience in IT / Technology / Hi Tech consulting background and program management experience.

• Very good understanding in Order to Cash, Hire to Retire & Customer Support program metrics and have previous work experience on ERPs.

• Exhibits leadership and helps build high-performing teams.

• Facilitates daily scrum meetings and monitors progress against sprint commitments.

• Actively participates in sprint planning and gains commitment of work from the team based on team capacity.

• Coordinates with members within the team and across teams during grooming sessions.

• Coaches and guides the team based on team member's maturity and ensure understanding and adherence to processes.

• Collaborates, communicates dependencies, and builds relationships with other Scrum Masters and Product Owners.

• Ensures that releases are being deployed on schedule and tracked in both Jira & Confluence.

• Facilitates in removal of impediments helping team members work on deliverables throughout the process with minimal interruptions.

• Implement changes to improve efficiency and increase productivity, adjust as needed and incorporate feedback from the team.

• Reports the progress & calls out in case of any help needed for different deliverables.

• Self-starter, motivated, well-organized.

• Good listener, willing to learn new things and thrive in a fast-paced team environment.

Job Title: Salesforce Intelligence Cloud Specialist (Datorama)

Location:Mumbai, MH, India, Remote

Experience: 3-6 year in Salesforce Intelligence Cloud or Datorama

Job Summary:

We are looking for a skilled Salesforce Intelligence Cloud Specialist with extensive experience in Datorama to create and manage analytics dashboards for our clients. The role involves integrating data from various sources, including Google Analytics, Snowflake, and Salesforce Marketing Cloud, to provide actionable insights via Datorama.

Key Responsibilities:

• Develop and maintain Datorama dashboards to deliver comprehensive analytics reports for clients.
• Integrate and manage data from Google Analytics, Snowflake, and Salesforce Marketing Cloud within Datorama.
• Ensure data accuracy across all data sources and dashboards, troubleshooting discrepancies where necessary.
• Collaborate with internal teams to understand business requirements and translate them into data-driven insights.
• Use Datorama connectors, APIs, and custom data streams to automate data ingestion and reporting.
• Monitor dashboard performance and optimize data pipelines for efficiency and accuracy.
• Provide training and support to internal teams and clients on Datorama usage and data interpretation.

Required Skills and Qualifications:

• Hands-on experience with Salesforce Intelligence Cloud (Datorama), including dashboard creation and advanced reporting.
• Strong knowledge of Google Analytics, Snowflake, and Salesforce Marketing Cloud data integration with Datorama.
• Proficiency in Datorama connectors, APIs, and working with multiple data streams.
• Experience in data modeling, ETL processes, and best practices for data visualization and reporting.
• Strong analytical skills, with the ability to troubleshoot and ensure data integrity across multiple sources.
• Excellent communication skills for explaining complex technical information to non-technical stakeholders.

Preferred Qualifications:

• Familiarity with SQL, especially for querying databases such as Snowflake.
• Experience working with Salesforce Marketing Cloud data and building custom solutions.
• Salesforce certifications related to Datorama or Salesforce Intelligence Cloud are a plus.

Education:

• Bachelor’s degree in computer science, Data Analytics, Information Systems, or a related field.

Mail updated resume with salary detil-

Email: jobs[at]glansolutions[dot]com

Satish- 8851O18162

Looking for a seasoned technology leader to head the tech division of our software services company. This is the senior-most technology role, responsible for delivery excellence, architecture, and team leadership across multiple client projects.

• Design and implementation of the overall web architecture
• Pixel-perfect implementation and integration of our approved user interface
• Design and construction of REST API
• Build efficient, testable, and reusable PHP modules
• Design and deployment of database
• Integration of data storage solutions including various databases, blob stores, key-value pairs, etc.
• Solve complex performance problems and architectural challenges
• Ensuring the entire stack is designed and built for speed and scalability
• Design and implementation of continuous integration and deployment
• Handle overall website deployment and build process
• Work closely with different stakeholders to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.

• 3-5 years of experience in web development and coding within a cross-disciplinary environment
• Good at writing HTML, CSS,Bootstrap and JavaScript. Being up on the latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
• Good experience in JQuery, JavaScript
• Must have exp. on PHP, MYSQL, MVC, Linux, logging, Unit testing, Subversion, Restful/soap
• Experience with Source Control tools (Subversion
• Expert in back-end programming language PHP with Laravel framework and IDE
• Good experience in JQuery, JavaScript.
• ReactJS, AngularJS or VueJS would be preferred
• Experience with Source Control tools (Subversion)
• Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/ syntaxes/ libraries
• Database design and management with No-SQL, Mysql, including being up on the latest practices and associated version
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Familiarity with a relevant and globally supported framework both front-end and back-end
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Proficiency with version control system preferred Git
• Appreciation for clean and well-documented code
• Experienced in full web development life cycle from requirements gathering to Server management and deployment for the relevant environment
• WordPress Experience is a plus.
• Understanding of SEO principles.

iOS Developer Responsibilities:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.

EXPERIENCE

iOS Developer Requirements:

• BE, B Tech, ME, M Tech, MCA in Computer Science with 3-9 years of experience

• Proven experience as an app developer.
• Proficient in Objective-C/ Swift/ Cocoa Touch.
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git
• Ability to work with crash analytics, CI/CD etc regarding iOS development
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.