Customer Support Executive

SALES REPRESENTATIVE | VOICE PROCESS | USA

Job Description:

• Communicate with US customers via email, chat, and phone.
• Quickly search for customer requirements in the live inventory.
• Assist customers in placing orders and process sales over the phone.
• Negotiate with customers & achieve assigned sales targets.
• Provide order updates, and collect feedback.
• Typing Speed: Minimum 25-30 WPM

Candidate Requirements:

• International accent or experience in international voice processes
• Strong multi-tasking skills and a willingness to learn
• Previous experience in sales and negotiation skills
• Proven ability to meet targets

Details:

• Shift: Night Shift (8 PM to 5 AM or 9 PM to 6 AM)
• Working Days: Monday to Friday (5 days)
• Work Mode: On-site at Madhapur Work from Office
• Joining: Immediate joiners preferred
•  Experience 0-3 years in the International voice process only
•  Salary 2-6 LPA & other incentives

• 6+ years of experience in Software Development and writing Unit tests for Mobile Apps
• Excellent designing, debugging and programming skills in an Object oriented programming language like C#, Java, javascript, Swift, Dart etc.
• Experience with Native Mobile development (Android or IOS) and Cross-Platform mobile development (preferably Flutter)
• Solid understanding of SOLID principles
• Strong knowledge of writing code for testability, modularity and extensibility
• Knowledge of test methodologies and corresponding unit test framework tools like JUnit etc.
• Excellent communication and organizational skills.
  
  

• Experience working with BloC Pattern and Dependency Injection
• Knowledge of Eventing based programming patterns. 
• Exposure to integrating Performance, Analytics, Attribution tools
• Experience of using Flavors in application development
• Knowledge of Multi-module development in Flutter (ex- via Melos)

• Work with the product team and drive design, development and delivery of new features.
• Investigate and fix issues referred to by the support team. Write code to automate tests to automate regressions.
• Work on improving stability, debuggability, testability of existing functionalities/modules/components
• Integrate REST and GraphQL APIs and consume in app.
• Serve as a technical lead for the team
• Mentor team members

must have knowledge about electronics products.

vendor development.

import/ export .

dispatch products.

customer relation

SEO job at Sugam Groups where we can get nice experience and exposure and a candidate can learn many new things.

JD:

• 10+ years of experience in preparing, reviewing, revising, and maintaining the software technical documents and Saas product documentation.
• Experience in reviewing the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
• Experience in performing independent research to understand a product and the needs of customers and stakeholders.
• Experience writing/editing troubleshooting, procedural, and reference information.
• Understands software terminology and has basic knowledge of working with software development teams.
• Experience working in an agile environment.
• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment.

Why SquareShift?

We firmly believe that our growth, long-term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Address: SquareShift Technologies

Responsibilities

• Planning concepts by studying relevant information and materials.
• Design web pages, brochures, logos, signs, flyers, advertisements, and other communication materials.
• Design social media promotion graphics with copy, and short 30 second videos or gif animation.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Adobe Photoshop, Fireworks, XD.
• Produce drafts for review by clients and make revisions based on feedback. Reviewing final layouts for errors and ensure that final products reflect client specifications and suggesting improvements when necessary.
• Create website and mobile app user interface designs in XD / Photoshop.
• Contribute to team efforts by accomplishing tasks as needed.

Skills

• Bachelor’s degree in graphic design or formal arts field.
• Experienced in UI design.
• Ability to make short 30 second videos or animation for Social Media promotion.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with desktop publishing tools, like Photoshop, InDesign, Illustrator, XD.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Understanding of marketing, production, advertisements, and multimedia design.
• Effective communication and proficiency in English.
• Open to give and receive constructive criticism.

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Responsible for distributing information to team members and stakeholders
  
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  
• Address customer concerns in reference to products, services rendered or employee interactions
  
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients