Customer Support Executive at TalkCharge Technologies Pvt Ltd · Gurugram · 0 - 4 years · ₹1L - ₹3L / yr · Bootstrapped · Posted 12 Nov 2022
Excellent verbal & written communication skills.
Manage Email Process- Payment, Refunds, Cancellation etc.
Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
Knowledge of payments and fintech would be plus
Perks and benefits
Ownership and Responsibility.Medical Insurance.
Shubham Vishwakarma
Full Stack Developer - Averlon
About TalkCharge Technologies Pvt Ltd
About
We are an Extra Cashback Website/App facilitating users with Comprehensive listing of Coupons, Discounted Deals and Offers of 1000+ online stores! We are your shopping gateway, that provides customer cashback on top of all merchant discount, for which users just have to shop via TalkCharge. We also provides Mobile Recharges, Utility Bill Payments & E-Giftcards to its users. We are a family of 2.5 Million + Users.
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Job Title : Customer Support – Support Operations
Location : Gurgaon, Sector 66
Experience : 1 to 5 Years
Employment Type : Full-time | Work from Office
Role Overview :
Responsible for backend customer and transaction support across fintech products, resolving queries within defined TAT, maintaining accurate data, and coordinating with internal teams, banks, and service providers.
Mandatory Skills :
Fintech Customer Support, Transaction Support, Email & Chat Support, MS Excel, MIS Reporting, Query Resolution, Dispute Management, TAT/SLA Management, and Basic Digital Payments Knowledge.
Key Responsibilities :
- Handle backend support for AEPS, DMT, Recharges, BBPS, Utility, MATM, PG Transactions, and Loans.
- Resolve merchant, customer, and transaction-related queries through email and chat.
- Monitor disputed, pending, and escalated transactions and ensure timely resolution.
- Maintain data in Excel and prepare daily MIS reports.
- Coordinate with Sales, Operations, Technical teams, banks, and service providers.
- Ensure cases are tracked and resolved within defined TAT / SLA.
Required Skills :
- Experience in Fintech Customer / Backend Support Operations.
- Basic understanding of digital payments and transaction processing.
- Knowledge of AEPS, DMT, BBPS, Recharges, Payment Gateway, or related fintech products.
- Good MS Excel and MIS reporting skills.
- Strong email/chat communication and query-resolution skills.
- Ability to manage transaction disputes, escalations, and pending cases.
- Good coordination and problem-solving skills.
Qualification : Graduate / Undergraduate.
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Full Stack Developer - Averlon