Customer Support Executive

Big Picture (The Opportunity) : 

Do you take pride in your web development ability? Would you like to use your skills in an energetic atmosphere? Are you dedicated to the craft, write code that they are proud of and can hit the ground running , you’re in the right place.

What do we want from you ? (Our Expectations) : 

• To manage our back-end services and ensure a seamless interchange of data.
• You will be responsible for developing and coding all server-side logic and also to maintain the central database and respond to requests from front-end developers. 

What are you required to do ? (Your Responsibilities) 

• Writing back-end code and building efficient modules.
• Produce detailed specifications
• Developing back-end portals with an optimized database.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Updating and altering application features to enhance performance.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Develop and deploy new features to facilitate related procedures and tools if necessary
• Work closely with the IT team in completing projects
• Troubleshoot and fix any issues relating to PHP programs
• Create scripts to facilitate client systems to meet performance and objectives
• Test and develop software for client applications
• Create documentation for software created
• Utilize source debuggers and write or modify client software
• Produce results effectively and within the deadlines set 

Description

As a Power Apps Developer, you will be at the forefront of crafting innovative, low‑code solutions that streamline business processes and empower end‑users across the organization. You will collaborate closely with functional analysts, business stakeholders, and fellow developers to translate complex requirements into intuitive, scalable applications on the Microsoft Power Platform. The role offers a dynamic environment where continuous learning is encouraged, providing access to the latest Power Apps features, Azure services, and integration techniques. You will contribute to a culture of knowledge sharing, participate in code reviews, and mentor junior team members, ensuring high‑quality deliverables that drive operational efficiency and measurable business impact.

Requirements:

• 5–15 years of experience developing enterprise‑grade solutions using Microsoft Power Apps, Power Automate, and Power BI.
• Strong proficiency in Canvas and Model‑Driven apps, Common Data Service (Dataverse), and integration with Azure services (e.g., Azure Functions, Logic Apps).
• Solid understanding of relational databases, SQL, and data modeling concepts.
• Experience with JavaScript, TypeScript, and RESTful APIs for extending Power Apps functionality.
• Excellent problem‑solving abilities, strong communication skills, and a collaborative mindset.
• Relevant certifications such as Microsoft Power Platform Developer Associate (PL‑400) are a plus.

Roles and Responsibilities:

• Design, develop, and deploy custom Power Apps solutions that meet business requirements and adhere to best practices.
• Create and maintain automated workflows using Power Automate to streamline repetitive tasks and improve efficiency.
• Integrate Power Apps with external systems via connectors, APIs, and Azure services to ensure seamless data flow.
• Perform performance tuning, debugging, and troubleshooting of applications to ensure optimal user experience.
• Collaborate with business analysts and stakeholders to gather requirements, provide technical guidance, and deliver prototypes.
• Conduct code reviews, enforce governance standards, and contribute to the development of a reusable component library.
• Stay updated with the latest Power Platform releases, evaluate new features, and recommend adoption strategies.
• Provide training and mentorship to junior developers and end‑users to foster platform adoption.

Must have skills

Power apps - 5 years

Microsoft Power Automate - 1 years

Nice to have skills

Canvas App Development and Scripting - 4 years

Canvas Apps Development - 4 years

SQL - 2 years

SharePoint APIs - 1 years

Power Fx - 2 years

C Sharp - 3 years

RESTful API - 2 years

• Minimum of 5 years of experience in B2B enterprise sales with atleast 1-2years in a start-up.
• Should have a proven track record of closing complex deals and managing large accounts.
• Strong understanding of the full sales lifecycle, from prospecting to closing, with expertise in consultative selling and solution-based sales
• Strong negotiation and deal-closing abilities, with the capacity to build trust and rapport with high-level stakeholders.
• Strong experience using CRM systems to track and manage sales pipelines, opportunities, and client interactions.
• Should have done a 0 to 1 sales growth story
• Must be handling West region currently and candidates from Mumbai preferred.

Job Summary

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behavior to improve conversions. An experience in creating UI/UX wireframes would be a plus

Responsibilities and Duties

Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.

Establish web analytics framework to monitor the health of the key performance indicators and key conversion points in the web journey and marketing funnel. Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.

To understand the "WHY" behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.

Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.

Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).

Coordinate with developers, analysts, and researchers to drive projects forward.

Required Experience, Skills and Qualifications

Prior experience of 1+ years of optimizing user experience/digital marketing campaigns/email campaigns/or anything that directly impacts revenue generated by the website.

Prior experience in a customer facing role or equivalent history of increasing customer satisfaction with excellent presentation skills

Conversant and able to use marketing platforms and tools that can measure and drive marketing programs and conversions; examples include Google Analytics, VWO, Adobe Target, Click-tale, Adobe Analytics, Tag management solutions, Tag audit solution, Optimizely, Google Optimize, and/ or similar tools.

Understanding best practices for UI and UX for websites

Understand of how E-commerce website work(what is ROI, AOV, Conversion Rate etc.)

Experience with research tools including HotJar, CrazyEgg, LuckyOrange/ heatMaps/ poll/ survey Zarget or other similar tools will be a plus

Experience with multichannel media campaigns including a working knowledge of paid search, testing ad text and landing pages Optimization, SEO will be a plus

Prior experience working in diverse client portfolio

Benefits

5 Day working

Flexible work from home policy

Company sponsored team outing and parties

Company sponsored lunch

No dress code

Salaries at par and above the industry standards

Great Learning and growth opportunities

Opportunities to travel onsite (Australia US,UK, South Africa) to meet and work with clients personally

Diverse and exciting client portfolio of internationally renowned brands

1. Conduct outbound calls to prospective customers to promote products and services.
2. Identify customer needs and provide appropriate solutions or product recommendations.
3. Maintain detailed records of calls and customer interactions in the CRM system.
4. Achieve or exceed monthly sales targets and performance metrics.
5. Stay updated with product knowledge and industry trends to effectively engage with customers.

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Developing and maintaining all server-side network components.

• Ensuring optimal performance of the central database and responsiveness to front-end requests.

• Collaborating with front-end developers on the integration of elements.

• Designing customer-facing UI and back-end services for various business processes.

• Developing high-performance applications by writing testable, reusable, and efficient code.

• Implementing effective security protocols, data protection measures, and storage solutions.

• Running diagnostic tests, repairing defects, and providing technical support.

• Documenting Node.js processes, including database schemas, as well as preparing reports.

• Recommending and implementing improvements to processes and technologies.

• Keeping informed of advancements in the field of Node.js development.

Requirements

• At least 1 - 3 years experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Key Skill

Node.Js, Object Oriented Programming, Java Script, HTML/HTML5, CSS/CSS3

Role: Backend Developer-SDE2

• 3-5 years of exp into

Responsibilities:

• Work on the development backend systems for our first product.
• Build reliable, secure and performant backend systems.
• Drive test coverage and continuous delivery automation within the team.

Requirements:

• 3-4 years of software development experience.
• Strong computer science fundamentals.
• Good knowledge of Java ecosystem.
• Can write code that is readable, maintainable and performant.
• Good understanding of relational databases, transactions, entity-relationship modeling.
• Comfortable writing multi-threaded programs.