Customer Support Executive

About Astra:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview:

As a back-end engineer you will be responsible for developing and maintaining the platform/dashboard backend. This would involve developing & maintaining RESTful services for vulnerability management, scan orchestration, inventory management and platform features such as on-boarding, trust centers, certificates, payment integrations, vulnerability ingestion, authentication etc. 

You should have a strong background in backend programming (Symfony preferred, or Laravel) and have experience with an event driven, async & distributed architecture. 

During the first 6 months of your role, you will be involved in the 0->1 journey of two of our upcoming products in our platform along with the respective product owners.

Love solving hard problems? Want to build high impact products rooted in first principles? Is coding your poetry? Join us in shaping the future of cyber security.

Roles & Responsibilities

• Design, develop, and maintain backend services and APIs using Symfony PHP framework. What you create is also what you own.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Collaborate with scanner teams to orchestrate scans, ingest vulnerabilities, configure scanners etc.
• Write clean, well-documented, and efficient code.
• Optimize and refactor existing code to improve performance and reliability.
• Implement security and data protection measures.
• Triage, troubleshoot and upgrade existing systems.
• Ship code to production multiple times a day/week.
• Ensure timely delivery of the features.
• Test your own features, and write test cases for continuous automated testing.
• Participate in code reviews and contribute to best practices and standards.

What we are looking for:

• 3 years experience in a similar role or similar working experience.
• Strong background in PHP backend programming. Symfony preferred, or Laravel.
• Strong understanding of software architecture principles and design patterns.
• Experience with an event driven (subscribers/listeners), async (MessageHandlers & job queues) & distributed (load-balanced) architecture.
• Experience with PostgreSQL database and data modeling.
• Understanding of concepts such as Dependency Injection, ORM, data validation, error handling etc.
• Experience with Docker, Kubernetes, GitHub Actions (good to have).
• Experience with Agile methodologies.
• Excellent problem-solving skills and the ability to think strategically about technical solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional remote teams.
• Demonstrated track record of delivering high-quality software products on schedule.
• Knowledge of industry best practices in software development, security, and compliance.
• Knowledge of application & infrastructure security - helps you stand out. 

What We offer:

• Adrenalin rush of being a part of a fast-growing company, and working on hard problems that matter.
• Fully remote, agile working environment.
• Good engineering culture with full ownership in design, development, release lifecycle.
• A wholesome opportunity where you get to build things from scratch, improve and ship code to production in hours, not weeks.
• Holistic understanding of SaaS and enterprise security business.
• Experience with the security side of things.
• Annual trips to beaches or mountains (next one is to Wayanad).
• Open and supportive culture.
• Health insurance & other benefits for you and your spouse. Maternity benefits included.

Process Coordinator Job Description are as follows

Key Responsibilities:-

1. Strong in follow ups and co ordinations.

2. Coordinate with different departments, team & other stakeholders on regular basis.

3. Coordinating with various internal departments such as Maintenance Team, Plant Team, HR team, Accounts team, Purchase team, etc.

4. To handle calls and co-ordinate from both internal and external sources.

5. Ability to work independently as well as part of a team, handling multiple tasks successfully.

6. Possess good presentation, analytical and people management skills.

7. Well versed with MS Office including Word, Excel, Access, Power-Point.

8. Prepare and maintain- Repair & Maintenance Report in Google Sheets.

Key Skills:-

• Basic Knowledge about FMS,
• Managing processes with the doer.
• Follow up with employees for timely completion of tasks.
• Google sheets/EXCEL knowledge must.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

Responsibilities

- Take ownership of copywriting function within the content marketing team and manage it to a very high standard
- (Write and edit) crisp and engaging ad copies and video scripts for search, social media, YouTube, and Product marketing activities
- Demonstrate a clear understanding of campaign objectives, offer creative ideas, and devise strategies to achieve them
- Understand target audience personas and their preferences to create engaging journeys that encourage interaction with the website, are forward-thinking, and are in line with current trends.
- Review copy, lead campaign, and copy ideation, continually improve quality of writing, and ensure all-around consistency (style, tone, fonts, and images) in the communication across channels.
- Analyze campaign performance in conjunction with members of other marketing teams to set benchmarks and continually streamline copywriting practices for enhanced quality and business outcomes.

- Convert the creative brief into a coherent, cohesive and compelling communication concept development and its translation to campaign idea/script/copy.
- Collaborate with talented team of creatives to gain deeper understanding on messaging front to storyboard campaign and develop multiple variations for creative testing.
- To Provide deputy support to the Creative Head
- To craft witty and impactful copy for individual deliverables, with a cogent call to action and ensure synergy with campaign goals
- To craft and supervise concise corporate and B2C communications and PR initiatives, including mailers and posts.
- Write effective and grammatically correct copy for target audience from conceptualization to

final execution.
- To guard the Literal Brand Tonality, as a second to the marketing team.
- Stay on top of current industry trends and happenings to use that as an opportunity to create campaigns. Think out of the box but still be relevant.

Requirements

- 6-9 years of professional copywriting experience in creative solutions for digital services with strong portfolio of Creative Concept Solutions and it's translation to script/copy.

- Proven expertise as a Content Writer, Copywriter, or a similar role
- Experience managing multiple projects, with the ability to switch from one to the other seamlessly and adhere to deadlines.

• Supervise and monitor the work of HK staff. As their manager, he/she will supervise, mentor, train, and coach our office staff and delegate assignments to ensure maximum productivity.
• Oversee general office operation and facilities management
• Implement and maintain procedures/office administrative systems
• Coordinate company events or conferences, which will include
• Handle all correspondences, complaints, and queries about the office and office facilities.
• Manage office logistics: You will be responsible for maintaining the inventory of office supplies and equipment like stationery and furniture maintaining proper stock levels at all times
• Handle reports and contracts for different activities and vendors, creating presentations and other management-level reports.

About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

·         Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first

·         Understand the needs of instructors separately and design best in class experiences for them in partnership with head of departments and other teams.

·         Meet compliances mandated by central & state governments.  

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.

Experience, Qualifications & Person Type

The ideal candidate is someone who –

·         Has 5+ years of experience preferably in a HR role

·         Thinks first principle to re-imagine experiences for employees & challenge status                quo

·         Thinks technology first

·         Is comfortable prioritizing

·         Is creative and can innovate

·         Interested in the performing arts & preferably is a performer themselves

·         Is willing to fulfil all responsibilities above & go beyond as needed

·         Is a self-starter, operates with autonomy & can deal with ambiguity while being                    innovative & frugal

• Perform technical feasibility studies of new technologies and architectures, including evaluation of OTS cloud offering.
• Generate entire software image for the target device, including the kernel, device drivers, libraries, and application software, and the bootloader for proprietary IOT connectivity device(s).
• Software packaging with RPM building and management
• Define the process to upgrade the new Linux package to existing hardware at customer premises
• Configuration and Troubleshoot of the proprietary IOT connectivity devices for internal R&D teams during their development and verification
• Automate the creation and distribution of keys and certificates
• Understand, implement, and automate security controls for IoT connectivity devices.
• Tune server and application-level performance monitoring and alerting.
• Help define our roadmap and architecture based on technology and business needs, considering architectural issues and tradeoffs
• Understand and manage integration points with other systems that interface with your applications
• Supports development of project plans, including scope, budget, schedules, and risk management.
• Works closely with the business analysts, software development and verification team, the functional manager, and the program manager.
• Collaborate and work with global teams in multiple locations.
• Interface with Global Privacy and Security team for the IoT Gateway understand security risks and recommendations and provide solutions to mitigate the security risks

• Bachelor’s degree in Computer Networking / Computer Science / Software Engineering or a related field
• 12+ years of hands-on experience in Networking, shell scripting, and Linux internals, with a development background.
• Strong understanding of Networking concepts like VPC, Route tables, Host base router firewall, SSH, NAT, DNS, DHCP, SNMP, Virtual IPs, VPN
• Linux System Administration and Networking work experience
• Configuring Firewalls(IP tables/firewall) and security software
• Able to generate Linux packages, and configure based on business needs.
• Passion for cybersecurity. Ability to build secured Linux packages with antivirus and security patches.
• Shell, Python scripting experience
• Basic SQL skills
• Ability to work with cross-functional and remote teams. Must be able to communicate in English, both written and verbal.
• Interpersonal skills to effectively collaborate with vendors and customers.

• Experience with Agile Scrum
• Development background in Java/C++
• DevOps knowledge
• Knowledge on javascript

Android Developer

*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).

*H1 is the future of digital banking. 

*Recently capitalized, and in a strong growth phase to expand nationally and into 5 additional countries.

About the Job:

H1 seeks mobile Android developers with experience on Kotlin, responsive layout and PlayStore publish for our development team

In this role, you will report directly to the CTO

Agile based organization, with bi-weekly sprints on long-term project

Responsibilities:

• Build an extraordinary tech product (software) from an user centric perspective, for all the different actors involved with the organization and in direct contact with the technology (clients, management, finance, risk/operations team, commercial team, marketing, etc.) 
• Working with the CTO to build the roadmap and agile based organization required.
• Test and publish the app on PlayStore
• Receive and react to product feedback from all internal and external stakeholders
• Product KPIs, and product releases on a recurring basis
• Producing reports to monitor level of usability, engagement, etc. (product metrics and analytics)
• Contributing to deliver the expected results from a usability and engagement perspective

About You:

• With strong software product background, and extraordinary capabilities in terms of product strategy development and usability 
• 3-6+ years robust experience on developing software products in an agile based organization
• Demonstrated success in bringing new products to market, capturing market share and delivering market leading products and services.
• Clear examples of products managed or developed during his/her career 
• Strategic thinking: you are able to think at the strategic level and make the link with the pixel level 
• Able to work in a flat and transparent manner within a fast paced environment
• Results oriented
• Academic education in tech/product/digital related careers
• High level english (spoken and written). Spanish at any level would be a great plus.
• Entrepreneurial mindset: Is looking for a very ambitious project. Due to the stage of growth kick-off the upside could be extraordinary (a life-time opportunity)

Skills:

• Great flavour towards software products
• High expertise and excellence on software usability and user experience optimization. Expertise in software design
• Sensitivity towards customers and users
• Data driven decision making
• Deep knowledge of the digital world
• Fintech / Proptech / Digital banking background experience will be very positively considered, but not necessarily needed
• Kotlin and adaptive layout experience, Java would be a plus.
• Experience in mobile and tablet development
• Store and keystore signing experience
• Experience in working with tech teams, on an agile based style
• Proactive and able to take initiative. Decisive and resolute
• “Out of the box” thinker
• Creative thinker
• Works well in a team and with a wide range of people from different backgrounds and ages
• Organised and methodical
• Succeeds under pressure
• Is able to have fun and keep a positive atmosphere in the team

Location of Headquarters: Madrid, Spain

Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India

This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.

Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)