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Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

Responsibilities:

• Build customer facing solution for Data Observability product to monitor Data Pipelines

• Work on POCs to build new data pipeline monitoring capabilities.

• Building next-generation scalable, reliable, flexible, high-performance data pipeline capabilities for ingestion of data from multiple sources containing complex dataset.

•Continuously improve services you own, making them more performant, and utilising resources in the most optimised way.

• Collaborate closely with engineering, data science team and product team to propose an optimal solution for a given problem statement

• Working closely with DevOps team on performance monitoring and MLOps

Required Skills:

• 3+ Years of Data related technology experience.

• Good understanding of distributed computing principles

• Experience in Apache Spark

•  Hands on programming with Python

• Knowledge of Hadoop v2, Map Reduce, HDFS

• Experience with building stream-processing systems, using technologies such as Apache Storm, Spark-Streaming or Flink

• Experience with messaging systems, such as Kafka or RabbitMQ

• Good understanding of Big Data querying tools, such as Hive

• Experience with integration of data from multiple data sources

• Good understanding of SQL queries, joins, stored procedures, relational schemas

• Experience with NoSQL databases, such as HBase, Cassandra/Scylla, MongoDB

• Knowledge of ETL techniques and frameworks

• Performance tuning of Spark Jobs

• General understanding of Data Quality is a plus point

• Experience on Databricks,snowflake and BigQuery or similar lake houses would be a big plus

• Nice to have some knowledge in DevOps

Job Title: Salesforce Intelligence Cloud Specialist (Datorama)

Location:Mumbai, MH, India, Remote

Experience: 3-6 year in Salesforce Intelligence Cloud or Datorama

Job Summary:

We are looking for a skilled Salesforce Intelligence Cloud Specialist with extensive experience in Datorama to create and manage analytics dashboards for our clients. The role involves integrating data from various sources, including Google Analytics, Snowflake, and Salesforce Marketing Cloud, to provide actionable insights via Datorama.

Key Responsibilities:

• Develop and maintain Datorama dashboards to deliver comprehensive analytics reports for clients.
• Integrate and manage data from Google Analytics, Snowflake, and Salesforce Marketing Cloud within Datorama.
• Ensure data accuracy across all data sources and dashboards, troubleshooting discrepancies where necessary.
• Collaborate with internal teams to understand business requirements and translate them into data-driven insights.
• Use Datorama connectors, APIs, and custom data streams to automate data ingestion and reporting.
• Monitor dashboard performance and optimize data pipelines for efficiency and accuracy.
• Provide training and support to internal teams and clients on Datorama usage and data interpretation.

Required Skills and Qualifications:

• Hands-on experience with Salesforce Intelligence Cloud (Datorama), including dashboard creation and advanced reporting.
• Strong knowledge of Google Analytics, Snowflake, and Salesforce Marketing Cloud data integration with Datorama.
• Proficiency in Datorama connectors, APIs, and working with multiple data streams.
• Experience in data modeling, ETL processes, and best practices for data visualization and reporting.
• Strong analytical skills, with the ability to troubleshoot and ensure data integrity across multiple sources.
• Excellent communication skills for explaining complex technical information to non-technical stakeholders.

Preferred Qualifications:

• Familiarity with SQL, especially for querying databases such as Snowflake.
• Experience working with Salesforce Marketing Cloud data and building custom solutions.
• Salesforce certifications related to Datorama or Salesforce Intelligence Cloud are a plus.

Education:

• Bachelor’s degree in computer science, Data Analytics, Information Systems, or a related field.

Mail updated resume with salary detil-

Email: jobs[at]glansolutions[dot]com

Satish- 8851O18162

🚨 Priority Requirement – Salesforce Architect

📍 Locations: Bengaluru, Mumbai, Hyderabad, Delhi, Mohali, Pune

⏰ Shift: Noon

We are hiring a Salesforce Solution Architect to lead transition from Salesforce Classic to Lightning.

Why this role matters:

This position will drive scalable, user-friendly solutions leveraging native Salesforce capabilities, reducing custom technical debt, and enabling a seamless associate experience across resident services and call centers.

Key Responsibilities:

Lead the end-to-end migration strategy from Classic to Lightning.

Redesign data models (standardize Leads/Opportunities where applicable).

Configure Lightning features: Dynamic Forms, Flows, Omni-Channel, Lightning Pages.

Recommend and implement AppExchange solutions.

Collaborate with cross-functional teams to deliver incremental releases.

Ensure compliance with security, profiles, and permission sets.

Act as a trusted advisor for Salesforce roadmap planning.

Qualifications:

✔ 6+ years Salesforce experience (3+ years in Lightning).

✔ Strong expertise in Service Cloud, Marketing Cloud, case management & digital engagement.

✔ Hands-on Classic-to-Lightning migration experience.

✔ Deep understanding of low-code/no-code tools (Flows, Dynamic Actions).

✔ Salesforce Certified Application/Solution Architect (preferred).

✔ Excellent communication & stakeholder management skills

If this is inline with what you are looking at, please share your resume here

• Experience in full-cycle recruiting
• Proficiency in recruitment software and social media recruiting techniques
• Proven ability to identify and attract top talent
• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with candidates and hiring managers
• Knowledge of labor laws and regulations
• Bachelor's degree in Human Resources, Business Administration, or related field
• Experience in the travel or hospitality industry is a plus
• Professional certification in HR or recruiting is a plus
• Proven experience of 1-2 years
• Immediate joiner from the location of Noida and Delhi NCR only.

• Be the analytical expert in Kaleidofin, managing ambiguous problems by using data to execute sophisticated quantitative modeling and deliver actionable insights.
• Develop comprehensive skills including project management, business judgment, analytical problem solving and technical depth.
• Become an expert on data and trends, both internal and external to Kaleidofin.
• Communicate key state of the business metrics and develop dashboards to enable teams to understand business metrics independently.
• Collaborate with stakeholders across teams to drive data analysis for key business questions, communicate insights and drive the planning process with company executives.
• Automate scheduling and distribution of reports and support auditing and value realization.
• Partner with enterprise architects to define and ensure proposed.
• Business Intelligence solutions adhere to an enterprise reference architecture.
• Design robust data-centric solutions and architecture that incorporates technology and strong BI solutions to scale up and eliminate repetitive tasks.

• Experience leading development efforts through all phases of SDLC.
• 2+ years "hands-on" experience designing Analytics and Business Intelligence solutions.
• Experience with Quicksight, PowerBI, Tableau and Qlik is a plus.
• Hands on experience in SQL, data management, and scripting (preferably Python).
• Strong data visualisation design skills, data modeling and inference skills.
• Hands-on and experience in managing small teams.
• Financial services experience preferred, but not mandatory.
• Strong knowledge of architectural principles, tools, frameworks, and best practices.
• Excellent communication and presentation skills to communicate and collaborate with all levels of the organisation.
• Preferred candidates with less than 30 days notice period.

Required Technical Skills: 

• Java (highly capable)
• SQL (highly capable)
• Strong knowledge of software best practices, build processes, IDEs, database tools (e.g. SQL Developer, SQL Management Studio)
• Strong knowledge of source code control systems (GIT)
• Confident with Windows, Linux, Unix operating systems including command line
• Working knowledge of JIRA

Beneficial Technical Skills: 

• .Net
• C 
• Javascript 
• Experience in test management and test execution
• Experience of Agile development methods

Additional Skills and Behaviour Required 

• Experience of full software development lifecycle
• Considers competing solutions and evaluates options to create the best outcome in all aspects of the role.
• Willingness to takes ownership of whole project and engineers assigned.
• Confident to make suggestions and recommendations for improvements.
• Excellent written and verbal communication skills and ability to build good rapport
• Fluency in English, both written and oral
• Collaborates with others to achieve objectives and ensure information flow
• Seeks assistance and feedback as appropriate 

Education 

• Bachelor's degree (or equivalent) in Computer Science or Engineering or other relevant discipline (MCA, MSc in Computer Science etc.)