Relationship Officer (CA)

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

🚀 We’re Hiring: Crypto Trader – Trade Fast, Think Smart, Scale Big

📍 Location: Permanent Remote

🕒 Type: Full-Time

📊 Experience: 1–3 Years (or proven self-taught pro)

About the Role

We’re building a proprietary crypto trading desk for sharp, disciplined, and driven traders. If you live for the markets, thrive in volatility, and can turn chaos into opportunity, this role gives you the chance to trade serious capital with the right tools and mentorship.

What You’ll Do

-Live Crypto Trading: Trade BTC, ETH & altcoins on spot and derivatives (Binance, Bybit & more).

-Market Analysis: Study price action, volume, funding rates, liquidation clusters & macro catalysts.

-Tools & Platforms: Use TradingView, TensorCharts, Coinglass & more for real-time insights.

-Strategy Execution: Run scalps, breakouts, trend-following, mean reversion & news-based trades.

-Collaboration: Work with quant & trading teams to refine or automate setups.

-Risk Management: Follow stop-loss, leverage discipline & drawdown limits—strategy over emotion.

-Journaling & Reviews: Maintain detailed trade logs & engage in weekly P&L review sessions.

You’re a Fit If You…

✔ Already trade crypto (personal account or at a desk).

✔ Understand liquidity zones, market structure & volatility.

✔ Thrive in 24/7, high-paced trading environments.

✔ Are flexible with market hours & global schedules.

✔ Love exploring new trading tools, data, and platforms.

What We Offer

⚡ Pro Setup: Institutional-grade terminals, real-time tools & blazing-fast connectivity.

📈 Unlimited Payouts: Performance bonuses with no cap—you win, you earn.

🎯 Mentorship: Learn directly from senior crypto & derivatives traders.

🚀 Growth Culture: Weekly strategy sessions, alpha sharing & market explorations.

🤝 Flat Team Vibes: No ego, no politics—just market focus.

• BE/MTech/MCA/MSc
• 3+yrs Hands on Experience in TSQL / PL SQL / PG SQL or NOSQL
• Immediate joiners preferred*
• Candidates will be selected based on logical/technical and scenario-based testing

Note: Candidates who have attended the interview process with TnS in the last 6 months will not be eligible.

1. Technical Skills Desired:
   1. Experience in MS SQL Server and one of these Relational DB’s, PostgreSQL / AWS Aurora DB / MySQL / Oracle / NOSQL DBs (MongoDB / DynamoDB / DocumentDB) in an application development environment and eagerness to switch
   2. Design database tables, views, indexes
   3. Write functions and procedures for Middle Tier Development Team
   4. Work with any front-end developers in completing the database modules end to end (hands-on experience in parsing of JSON & XML in Stored Procedures would be an added advantage).
   5. Query Optimization for performance improvement
   6. Design & develop SSIS Packages or any other Transformation tools for ETL

1. Functional Skills Desired:
   1. Banking / Insurance / Retail domain would be a
   2. Interaction with a client a

1. Knowledge in a Cloud Platform (AWS / Azure)
2. Knowledge on version control system (SVN / Git)
3. Exposure to Quality and Process Management
4. Knowledge in Agile Methodology

1. Soft skills: (additional)
   1. Team building (attitude to train, work along, mentor juniors)
   2. Communication skills (all kinds)
   3. Quality consciousness
   4. Analytical acumen to all business requirements

• 5+ years of non-internship professional software development experience
• 1+ years of exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems.
• Bachelors/Masters degree in computer science or other related fields
• Programming experience with at least one modern language such as Java or Python including object-oriented design
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
• Proven ability to take initiative and dive into new areas of technology.
• Passion for learning, analysing technology trade-offs and shipping products.
• Knowledge on SQL, NOSQL databases and AWS deployments is a plus
• Strong sense of ownership, urgency and drive
• Ability to work well with people and be both highly self motivated and motivating
• Must be independent and comfortable in a fast paced, ambiguous and often multi-directional work environment

• You will build cutting-edge secure and scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will be the owner of your feature and work directly with product teams to drive customer impact.
• You will ensure that the systems you oversee are secure, fault-tolerant and are performing reliably at high volumes.
• Constantly look at possibilities to improve the overall functioning of the product.
• You possess a strong desire to learn and contribute solutions and ideas to a broad team
• You are independent and comfortable in a fast paced, ambiguous and often multi-directional work environments
• You will manage multiple tasks and use sound judgment when prioritizing
• You can collaborate with globally-located cross functional team in building customer-centric products
• You will analyze existing software implementations to identify areas of improvement and provide estimates for implementing new features

• Full stack experience is a plus
• Understanding of complete SDLC and Agile methodologies
• Domain expertise in Financial Services, Banking or Payments
• Code Quality –Code Hygiene (Coverage, Complexity, Usability)
• Collaboration –Strong peer review standards

We are Hiring Windows Developers

Experience : 4+years

Primary Skills : Experience with MVVM,WPF,XAML,C# .net

Job Code : "PR1009"

Location : Pan India

NP- Immediate to 15 days

#Windows #wpf #winforms #mvvm #C#

Working closely with the Product group and other teams, the Data Engineer is responsible for the development, deployment and maintenance of our data infrastructure and applications. With a focus on quality, error-free data delivery, the Data Engineer works to ensure our data is appropriately available and fully supporting various constituencies across our organization. This is a multifaceted opportunity to work with a small, talented team on impactful projects that are essential to ACUE’s higher education success. As an early member of our tech group, you’ll have the unique opportunity to build critical systems and features while helping shape the direction of the team and the product.

1. Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
2. Plan and test databases to ensure Tele Sales team has good database at all the times.
3. Setting and Meeting sales performance targets.
4. Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
5. Monitor and train the team.
6. Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.