Sales & Client Relationship Executive

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Mandatory

Strong Senior / Lead Software Engineer profile

Mandatory (Experience 1) - Must have Min 6 YOE in Software development, wherein 1-2 Yrs as Senior or Lead Role.

Mandatory (Experience 2) - Must have experience with Python + Django / Flask or similar framework

Mandatory (Experience 3) - Must have experience with Relational Databases (like MySQL, PostgreSQL, Oracle etc)

Mandatory (Experience 4) - Must have good experience in Micro Services or Distributed System frameworks(eg, Kafka, Google pub / Sub, AWS SNS, Azure Service Bus) or Message brokers(eg,RabbitMQ)

Mandatory (Location) - Candidate must be from Bengaluru

Mandatory (Company) - Product / Start-up companies only

Mandatory (Stability) - Should have worked for at least 2 years in 1 Company in last 3 years..

iOS Engineer – AI Platforms & Immersive Experiences

Company: Jio Reality Labs

Location: Navi Mumbai, India

Job Type: Full-Time

Job Summary

Jio Reality Labs is looking for a skilled iOS Engineer to build high-performance, scalable mobile

applications for AI-driven, real-time, and immersive platforms used by millions of users. This role

focuses on creating intuitive, responsive, and visually rich iOS experiences for AI/ML dashboards,

real-time analytics, and AR/VR-enabled applications.

Responsibilities

1. Mobile Application Development

 Build and maintain scalable, high-performance iOS applications using modern development

frameworks and tools.

 Develop intuitive user interfaces for AI/ML workflows, real-time analytics dashboards, and

enterprise tools.

 Translate product requirements and UX designs into clean, maintainable, and reusable code.

2. Real-Time & Data-Driven Interfaces

 Implement real-time UI updates for streaming data, live metrics, and system monitoring

dashboards.

 Work with APIs and WebSockets to render low-latency, data-intensive views.

 Ensure smooth user experience under high-traffic and high-data-volume scenarios.

3. UI/UX & Performance Optimization

 Optimize mobile application performance for speed, responsiveness, and scalability.

 Ensure compatibility across iOS devices, screen sizes, and OS versions.

 Collaborate closely with designers to deliver polished, immersive user experiences.

4. Platform & Architecture

 Design mobile architecture that supports modularity, scalability, and long-term

maintainability.

 Implement state management, reusable components, and modular libraries to support

complex applications.

 Contribute to mobile development standards, best practices, and reusable design systems.

5. Collaboration & Delivery

 Work closely with backend, AI/ML, data engineering, and platform teams to integrate APIs

and workflows.

 Participate in code reviews, sprint planning, and technical design discussions.

 Support CI/CD pipelines and production deployments.

Required Skills & Qualifications

 Strong experience in iOS development using Swift (preferred) or Objective-C.

 Hands-on experience with UIKit and/or SwiftUI, and modern iOS architecture patterns

(MVVM/MVC).

 Solid understanding of mobile UI principles, Auto Layout, and responsive design.

 Experience consuming REST APIs and working with real-time data (WebSockets, streaming).

 Familiarity with performance optimization techniques and debugging tools (Instruments,

Xcode tools).

Preferred Skills

 Experience building dashboards or data-intensive mobile applications.

 Familiarity with data visualization frameworks.

 Exposure to AR/VR or graphics-intensive interfaces (ARKit, RealityKit, Metal).

 Experience with design systems, component libraries, and accessibility standards.

 Understanding of cloud-based deployments and CI/CD workflows.

Interested people Fill Form: https://forms.gle/vueTYZgrujGnrNEM8

Salary : 7k base + 3k bonus

🚀 *Join Our Team: Full-Time Android Developer with Flutter Experience*

*Company: MemoNeet*

MemoNeet, a leading Edtech Startup with over *900K+ downloads* for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology. We're seeking a talented and passionate *Graphic designer* to join our core team. If you have a strong foundation in Graphic designing , we'd love to hear from you!

Responsibilities

• Study design briefs and determine requirementsSchedule projects and define budget constraintsConceptualize visuals based on requirementsPrepare rough drafts and present ideasDevelop illustrations, logos and other designs using software or by handUse the appropriate colors and layouts for each graphicWork with copywriters and creative director to produce final designTest graphics across various mediaAmend designs after feedbackEnsure final graphics and layouts are visually appealing and on-brand

Requirements and skills

• Proven graphic designing experienceA strong portfolio of illustrations or other graphicsFamiliarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)A keen eye for aesthetics and detailsExcellent communication skillsAbility to work methodically and meet deadlinesDegree in Design, Fine Arts or related field is a plus

*Perks and Benefits:*

- *Stipend Analysis: Initial 3 months with a Base pay of **7k/month* + performance-based bonus upto to 3K/month*

⁠

- *Mentorship*: Learn from our startup journey, failures, and successes.

- *Co-Founding Opportunity: Earn company shares (up to **5%*) as a dedicated team member.

- *Remote Work*: Enjoy flexibility while contributing to our mission.

- *Additional Perks*: OTT platform subscriptions, course reimbursements, meal pass, festive gifts, and travel allowance.

*Note*: We're looking for committed individuals who treat our company as their own. If you're ready for a long-term journey and want to make a meaningful impact, apply now!

Position: Business Development Associate

Shift Timing: 10 AM to 6 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Language: English & Hindi 

Salary: 3 LPA to 5 LPA

We are looking for a resilient, empathic Business Development Associate to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Requirements:

• Bachelor's degree in business management, marketing, or related field.

• 1 - 3 years' relevant work experience in business development or similar field preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.

Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends.

Job Title: Senior Blockchain Developer

Job Description:

We are seeking a highly skilled Senior Blockchain Developer to join our team. The ideal candidate will have extensive experience in Ethereum, Bitcoin, Solana, and related technologies, with a strong focus on smart contracts and node setup. The candidate should be proficient in Solidity using tools like Hardhat or Foundry, as well as possess expertise in NodeJS. Experience with Rust, and Golang is considered a significant advantage.

Responsibilities:

- Develop and deploy smart contracts on Ethereum, Bitcoin, and Solana blockchains.

- Configure and maintain blockchain nodes for optimal performance.

- Collaborate with cross-functional teams to integrate blockchain solutions into existing systems.

- Write clean, efficient, and maintainable code in Solidity, NodeJS, and other relevant languages.

- Stay updated on the latest developments and trends in blockchain technology.

- Contribute to the design and architecture of blockchain-based applications.

Requirements:

- Bachelor's degree in Computer Science, Engineering, or related field.

- Minimum of 3 years of experience working with blockchain technologies.

- Proficiency in Ethereum, Bitcoin, and Solana blockchains.

- Strong understanding of smart contracts and their implementation.

- Experience with Solidity using Hardhat or Foundry.

- Solid knowledge of NodeJS.

- Familiarity with Rust, Golang, and Hyperledger is a plus.

- Excellent problem-solving and analytical skills.

- Ability to work both independently and collaboratively in a fast-paced environment.

- Strong communication and interpersonal skills.

If you possess the required skills and are passionate about blockchain technology, we encourage you to apply for this exciting opportunity.

Join us in shaping the future of decentralized applications and blockchain solutions.

Aerchain is an AI-powered Procurement platform transforming the way purchase is done in enterprises. We are a 2-year-old funded startup with some of the largest global companies as clients and are part of 3 top accelerator programs backed by Reliance Group, top VCs & Supply Chain experts. We are on the lookout for technology enthusiasts who would love to contribute to revolutionising the world's procurement industry with Artificial Intelligence!

Responsibilities

1. Define technical blueprints and take complete technical ownership of high-level design, tech stack of the product.

2. Design, build, test and deploy product features that are reliable, secure and optimised for performance across all environments.

3. Work closely with product management team to define and refine feature specifications.

4. Work with cross-functional teams to address technical dependencies.

5. Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms.

6. Mentor upcoming engineers in the organisation / team.

Qualifications

1. 4+ years of experience in developing dynamic, scalable web applications.

2. Demonstrated ability in building / architecting large scale products in the React ecosystem.

3. Ability to work with teams in a collaborative and productive manner.

4. Strong computer science fundamentals in data structures and algorithms.

5. Familiarity with cross-browser compatibility issues and demonstrates good design and UI / UX sensibilities.

6. Excellent technical leadership and mentoring skills.

Our Ideal Candidate

1. Loves writing and owning code and enjoys challenges and problem solving.

2. Self driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

3. Takes end-to-end ownership of the product, ideates on product requirements with the team and drives it from design to implementation.

4. Action-oriented and dreams big. More importantly believes and has the ability of “Making it Happen !”

Why Aerchain

1. Be part of the engineering leadership team - You’ll have the opportunity to work with cross-functional teams and take key technology decisions to build future-forward products.

2. Build a truly disruptive product - We are building a platform that transforms the way S2P cycles happen in enterprises. Using data at every step, we plan on automating processes starting with requirement gathering to payments and customers love us!

3. Be part of the high-growth challenge - In the process of scaling from 1-10, we are sure that there are very exciting and challenging times ahead. The experience of being a part of this growth phase is unique and will fast track your career. You’ll obviously learn a lot!