Senior Associate – Sales (Google Ads)

Job Title: Customer Support Executive

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site)

Job Type: Full-time

Experience: 0 to 2 years

Job Description:

We’re hiring a Customer Support Executive to assist users of our Medica Software. You will help clients solve basic queries related to software, accounting, and GST, and guide them through simple training sessions.

Responsibilities:

• Handle customer queries (via call or remote tools like AnyDesk/TeamViewer)
• Provide training to new users on Medica Software
• Troubleshoot basic software, accounting, and GST-related issues
• Work closely with the technical team for issue resolution

Requirements:

• Commerce graduate preferred (freshers welcome)
• 12th pass candidates with support experience can also apply
• Good communication and problem-solving skills
• Basic knowledge of accounting and GST
• Comfortable using remote support tools like AnyDesk or TeamViewer

Working Hours:

• Monday to Saturday – 10:00 AM to 7:00 PM
• Work from office – Lower Parel East, Mumbai

Perks:

• Learning opportunities in accounting and ERP software
• Supportive team and growth-focused environment

Apply now to join a growing tech company helping businesses with simple and powerful ERP tools!

Responsibilities:

• Technical Leadership & Delivery: Lead the design, development, and deployment of customized Salesforce solutions, ensuring adherence to best practices for architecture, scalability, and security.
• Project Oversight: Oversee all technical aspects of Salesforce projects, from requirements gathering to final deployment, including integration, testing, and performance optimization.
• Team Management: Provide technical leadership and guidance to a team of Salesforce developers, conducting code reviews, setting development standards, and ensuring timely and quality deliverables.
• Stakeholder Collaboration: Work closely with business stakeholders to understand their requirements, translate them into technical specifications, and ensure successful implementation.
• Custom Development: Architect and build custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce tools.
• Integrations: Design and implement Salesforce integrations with third-party systems using REST, SOAP, and API integration tools such as Mulesoft.
• Platform Optimization: Manage, maintain, and optimize existing Salesforce environments, identifying opportunities for improvements in performance, security, and user experience.
• Continuous Improvement: Stay current with Salesforce releases and platform enhancements, recommending updates and innovations to keep systems at the cutting edge.
• DevOps & CI/CD: Drive the adoption of DevOps practices, including continuous integration and deployment (CI/CD), ensuring smooth and efficient code management processes.
• Mentorship: Mentor junior developers, providing guidance on best practices, troubleshooting, and problem-solving, fostering a culture of continuous learning and technical excellence.

Job description

• Defining business requirements and reporting them back to stakeholders
• Understanding tasks and creating BRDs(Business Requirement Documentation)
• Creating Functional Specification Documents
• Understanding requirements as communicated by business stakeholders
• Understanding stakeholder briefs clearly and propose suitable solutions in consultation with the team
• Build the required project documentation, workflows and FSDs(Functional Specification Document), SRS(Software Requirements Specification)/SOWs(Scope of Work) in collaboration with the stakeholders for the project
• Maintain the SRS documentation during the course of the project
• Understand and manage change requests
• Develop and actively collaborate with project managers and the team on plans and provide weekly status and tracking reporting on the health of the project.
• Provide clear, consistent and timely messaging; both verbal and written; within the team and to technology and business leadership; facilitate effective and timely meetings
•  
• Qualifications and skills

   

  • Minimum 1 year of experience with projects on NodeJs or similar backend technologies
  • Understanding of Microservices Architecture

Kindly note that candidates who have graduated in 2022 and 2023 only will be considered for the role who are based in Mumbai, immediate joiners

JD - Data Operations Analyst

What is the job and team like

• As a Data Operations Analyst we manage business reporting of numerous teams, constantly monitor performance
• Checking the integrity of the revenue reporting done by the different systems for the correct profitability to be
• reported to the CXOs
• Send reports periodically and alert stakeholders for changes in the key performance metrics
• Allocate efforts to different Business Implementations that help build Profit/Loss statement for the Financials.
• Track crucial data points which affect the core of the business and escalate it to senior stakeholders

Roles and Responsibilities

• Graduate in IT Background(BE/BSc IT/ BCA) 2022 and 2023 graduates only
• Executing a set of business processes daily/weekly/monthly as per Business requirement.
• Provide ad-hoc data support on any urgent reports and material in an expedited manner
• Maintain a list of open tasks and escalations, and send updates to the relevant stakeholders
• Have an eye for detail, should have the ability to look at numbers, spot trends and identify gaps
• Identify efficient and meaningful ways to communicate data and analysis through ongoing reports and dashboards
• Proficiency in SQL, Excel and any statistical and analytical tools such as SAS, SPSS is a big plus
• Managing master data, including creation, updates, and deletion.
• Ability to work in a fast paced, technical, cross functional environment
• Familiarity with Internet Industry and Online Advertising Business is a plus

Ideal candidate

• Import and export large volume of data to database tables as required
• Should be able to write Data Definition Language or Data Manipulation Language SQL commands
• Develop programs, methodologies to get analyzable data on a regular basis
• Good team player and multi-tasker
• Should have the ability to learn and adapt to change
• Self-starter Must be productive with minimal direction
• High-level written and verbal communication sk

Job Details

Work mode- In office

Must have skills - SQL, MS Excel, Communications

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

Roles & Responsibilities:

• Building smooth UIs and designing responsive screens across both mobile platforms.
• Leveraging native APIs for deep integrations with both platforms.
• Diagnosing and fixing bugs and performance bottlenecks.
• Reaching out to the open source communities to encourage and help implement mission - critical software fixes (React Native updates frequently and dependent libraries might break).
• Maintaining code and writing automated tests to ensure the product is of the highest quality. 

Skills Required:  

• Familiarity with native build tools, like XCode, Gradle
• Understanding of REST APIs and offline storage
• Experience with unit testing and integration testing
• Experience with Cl/CD and version control (i.e., GitHub) highly valued 
• Bachelor's degree in computer science, computer engineering, or similar
• Strong communication skills: you possess the ability to communicate complex problems in a simple and effective way
• Have worked in an agile and fast-paced environment (ideally at an e - commerce or logistics company)
• Ready to join the team immediately

Requirements

• High self motivation to lead & build projects from beginning to end;
• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;
• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;
• Ability to quickly grasp goals and requirements from light specifications;
• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;
• 5+ years of Android experience working in a modern commercial web development environment and shipping solid product;
• Experience in Springboot, Microservices, JPA, oracle database.
• Must have experience in authentication mechanism like LDAP, SSO, any authentication server, role management

Perks

• Ground floor opportunity with the team; shape the strategic direction of the company.
• Work with sharp, motivated and passionate co-workers spread across many regions.
• Rare opportunity to make real positive impact on the world!

 Data auditing, validating and monitoring all data for accuracy.

Create daily, weekly, monthly and quarterly MIS report.

Coordinating  & collecting the data

Updated the data in CRM