Sr Platform Engineer

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

We are seeking a passionate Growth Hacker Intern who thrives in a dynamic environment and loves to experiment with new strategies to drive user growth. As part of our growth team, you will have the opportunity to dive deep into the world of growth hacking, from content creation to conducting market research, and learn hands-on skills that will shape your career.

Key Responsibilities:

1. Content Creation: Assist in writing compelling and SEO-optimized content across platforms to drive user engagement.
2. Webinar Management: Plan, organize, and host webinars to engage with the community and deliver valuable insights.
3. Video Editing: Help edit and create engaging video content for social media and marketing campaigns.
4. Market Research: Conduct in-depth market research to identify growth opportunities and trends.

About us

Blitz is into Instant Logistics in Southeast Asia. Blitz was founded in the year 2021. It is in the business of delivering orders using EV bikes. Blitz not only delivers instant orders through EV Bikes, but it also finances the EV bikes to the drivers on lease and generates another source of revenue from the leasing as well apart from delivery charges. Blitz is revolutionizing instant coordination with the help of advanced technology-based solutions. It is a product-driven company and uses modern technologies to build products that solve problems in EV-based Logistics. Blitz is utilizing data sources coming from the EV bikes through IOT and smart engines to make technology-driven decisions to create a delightful experience for consumers

We are seeking a skilled Frontend Engineer with a strong background in React.js development to join our dynamic team. As a Frontend Engineer, you will be responsible for crafting exceptional user experiences and implementing frontend solutions that align with our business goals. You will collaborate closely with product managers, designers, and backend engineers to deliver high-quality scalable, and maintainable software.

Responsibilities

• Develop and maintain frontend components and features using React.js/nextJs.
• Collaborate with product managers and designers to understand requirements and translate them into technical solutions.
• Write clean, efficient, and maintainable code following best practices and coding standards.
• Optimise application performance for maximum speed and scalability.
• Ensure cross-browser and cross-platform compatibility
• Participate in code reviews to maintain code quality and provide constructive feedback.
• Work closely with backend engineers to integrate frontend interfaces with backend APIs.
• Stay up-to-date with the latest front-end technologies and industry trends.
• Troubleshoot and debug issues to ensure smooth functioning of the application.
• Contribute to the overall architecture and design of the front-end application.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of professional experience in front-end development.
• Proficiency in React.js and its core principles.
• Strong understanding of JavaScript, HTML5, and CSS3.
• Experience with state management libraries such as Redux or MobX.
• Familiarity with frontend build tools such as Webpack, Babel, etc.
• Knowledge of RESTful APIs and asynchronous request handling.
• Experience with version control systems, preferably Git.
• Excellent problem-solving and analytical skills.
• Ability to work effectively both independently and as part of a team.
• Strong communication skills and ability to collaborate effectively with cross-functional teams

Company's website - https://rideblitz.com/

• Execute social media design projects, while working closely with the content team.
• Design original pieces, including illustrations and infographics in line with trends in social media.
• Refine images, fonts, and layouts using graphic design software
• Apply typography techniques
• Video editing, reels edits and other related works like captioning videos
• Maintain brand consistency throughout all our marketing projects
• Liaise with marketing and design teams to ensure deadlines are met
• Keep track of new content and tools across social media platforms, analysing what's working and what's not.

• Paint by hand and use drawing applications to design original graphics

• Work experience as a Designer intern, Graphic Designer, or similar role if any
• Portfolio of completed design projects
• Hands-on experiences with image editing software, like Photoshop and Adobe Illustrator
• Proficient in design software (e.g. InDesign, Figma and Balsamiq)
• Strong aesthetic knowledge with the ability to combine various colors, fonts, and layouts
• Attention to visual details
• Ability to meet deadlines and collaborate with a team
• BSc degree in Design, Visual Arts or relevant field if any.

·       Lead generation and developing new business for your assigned territory.

·       Educating the clients about new media and convincing them to advertise their product using Eco-friendly media.

·       Scheduling meeting with prospective clients and drive them for generating business.

·       Handling sales process end to end from pitching to client retention.

·       Candidate shall be well aware of retail and corporate clients in the assigned territory.

·       Develop a thorough understanding of key client’s needs and requirements and preparing customized solutions.

·       Negotiating contracts with clients and meeting established deadlines for the fulfillment of each client's long-term goals.

·       Playing an integral role for the effective on-boarding of new clients.

·       Dealing with clients and efficiently handling their queries.

·       Serve as contact point for key customers and internal teams.

·       Suggest solutions that answer client needs and wants.

·       Demonstrating good communication, presentation, selling and deal closing skills.

·       Driving Business for the company and client retention will be the core expertise.

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Skills & Experience:

• 3 to 10 Years of experience in Ruby on Rails
• Knowledge on Active Admin
• Experience using RSpec
• worked on various third-party integrations.
• Knowledge on AWS/Azure would be a plus
• Hands on AngularJs/ReactJs/NodeJS with AWS Exposure is a Plus.

Role and Responsibilities:

• As a backend developer, your primary focus will be the development of all server-side systems
• A basic understanding of front-end technologies is necessary as well. You will test, secure and deploy your code
• Work experience on Node.js is a must along with a server-side framework like Express.js
• Strong proficiency in JavaScript
• Writing reusable, testable, and efficient code
• Experience and proficiency integrating with REST APIs
• Understanding of scalable computing systems, software architecture, data structures, and algorithms
• Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
• AgileScrum development cycle understanding.

Skills Required:

• At least 2 years of experience developing backends using NodeJS should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Good knowledge of MongoDB(Must) & any other MySQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience developing and deploying REST APIs.
• Knowledge and working experience in Cloud environment - AWS or Azure
• Good knowledge of Unit Testing and available Test Frameworks.
• Should be a fast learner and a go-getter without any fear of trying out new things