Regional Sales Manager – East

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Hiring: Salesforce B2B Commerce Cloud Developer (Contractual)

We are seeking a skilled Salesforce B2B Commerce Cloud Developer with 4+ years of hands-on experience for a remote, contractual engagement. The ideal candidate will have strong expertise in implementing and customizing Salesforce B2B Commerce solutions on the Salesforce platform.

Location: Remote | Type: Contractual | 

Shift - UK

Required Skills & Experience:

4+ years of Salesforce experience with strong focus on B2B Commerce Cloud

Proficiency in Apex, LWC, SOQL, and Salesforce configuration

Experience with integrations, REST APIs, and data models

Good communication skills and ability to work independently in a remote setup. 

Key Responsibilities:

Design, develop, and implement Salesforce B2B Commerce Cloud solutions

Customize storefronts, product catalogs, pricing, promotions, and checkout flows

Integrate B2B Commerce with Sales Cloud, ERP, and third-party systems using APIs

Develop and maintain Apex, LWC, and integrations to support commerce functionality

Ensure performance optimization, security, and scalability of solutions

Collaborate with business stakeholders, architects, and QA teams to deliver requirements

Provide support, enhancements, and documentation for deployed solutions

Who we are :

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

What You Will Do :

As a Data Governance Developer at Kanerika, you will be responsible for building and managing metadata, lineage, and compliance frameworks across the organizations data ecosystem.

Required Qualifications :

- 4 to 6 years of experience in data governance or data management.

- Strong experience in Microsoft Purview and Informatica governance tools.

- Proficient in tracking and visualizing data lineage across systems.

- Familiar with Azure Data Factory, Talend, dbt, and other integration tools.

- Understanding of data regulations : GDPR, CCPA, SOX, HIPAA.

- Ability to translate technical data governance concepts for business stakeholders.

Tools & Technologies :

- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog

- Experience in Microsoft Purview areas :

1. Label creation and policy management

2. Publish/Auto-labeling

3. Data Loss Prevention & Compliance handling

4. Compliance Manager, Communication Compliance, Insider Risk Management

5. Records Management, Unified Catalog, Information Barriers

6. eDiscovery, Data Map, Lifecycle Management, Compliance Alerts, Audit

7. DSPM, Data Policy

Key Responsibilities :

- Set up and manage Microsoft Purview accounts, collections, and access controls (RBAC).

- Integrate Purview with data sources : Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule and monitor metadata scanning and classification jobs.

- Implement and maintain collection hierarchies aligned with data ownership.

- Design metadata ingestion workflows for technical, business, and operational metadata.

- Enrich data assets with business context : descriptions, glossary terms, tags.

- Synchronize metadata across tools using REST APIs, PowerShell, or ADF.

- Validate end-to-end lineage for datasets and reports (ADF ? Synapse ? Power BI).

- Resolve lineage gaps or failures using mapping corrections or scripts.

- Perform impact analysis to support downstream data consumers.

- Create custom classification rules for sensitive data (PII, PCI, PHI).

- Apply and manage Microsoft Purview sensitivity labels and policies.

- Integrate with Microsoft Information Protection (MIP) for DLP.

- Manage business glossary in collaboration with domain owners and stewards.

- Implement approval workflows and term governance.

- Conduct audits for glossary and metadata quality and consistency.

- Automate Purview operations using :

- PowerShell, Azure Functions, Logic Apps, REST APIs

- Build pipelines for dynamic source registration and scanning.

- Automate tagging, lineage, and glossary term mapping.

- Enable operational insights using Power BI, Synapse Link, Azure Monitor, and governance APIs.

Role: SAP Basis Administrator

Location: Any USI (Bangalore, Hyderabad, Chennai, Kolkatta, Mumbai, Pune, Gurugram)

Budget: 25 LPA

Exp: 10+ yrs

Notice Period: Immediate to 15 days

Technical Skills:

·      SAP System Expertise:

·      Installation, Configuration, and Upgrades: Proficiency in installing, configuring, and upgrading SAP systems and components (e.g., ECC, HANA, BOBJ). 

·      Troubleshooting: Strong analytical and problem-solving skills to diagnose and resolve issues within the SAP environment. 

·      Performance Tuning: Knowledge of techniques to optimize SAP system performance, ensuring efficient operation. 

·      SAP Security: Expertise in managing SAP security, including user administration, role management, and authorization management. 

·      Transport Management: Understanding and proficiency in using the SAP Transport Management System (TMS) to manage software changes across the SAP landscape. 

·      Operating Systems and Database Administration:

·      Proficiency in Operating Systems: Familiarity with operating systems like Windows, Linux, and Unix, which are commonly used in SAP environments. 

·      Database Administration: Knowledge of database technologies used with SAP, such as SAP HANA or other relational databases. 

·      Monitoring Tools:

·      SAP Solution Manager: Mastery of SAP Solution Manager and other monitoring tools to proactively detect potential issues. 

·      Scripting and Automation: Ability to use scripting languages (e.g., Bash, PowerShell, Python) to automate tasks and improve efficiency. 

·      Other Technical Skills:

·      Data Migration: Understanding data migration processes and tools to ensure data integrity during upgrades or system refreshes. 

·      Java: Knowledge of Java for managing Java-based SAP applications and components. 

·      ABAP: Basic understanding of ABAP programming language for interacting with SAP systems. 

·      SQL: Knowledge of SQL for database queries and administration. 

If interested, please share your resume along with the following details

1)   Notice Period

2)   Current CTC

3)   Expected CTC

4)   Years of exp in Oracle Cloud Planning

5)   Any offers in hand

Thanks & Regards,

LION & ELEPHANTS CONSULTANCY PVT LTD

SINGAPORE | INDIA

Experience: 2-3 years of experience in Python, NodeJS, MySQL, ReactJS, NextJS technologies.

About: Fletch is a U.S. based technology firm building an open insurance ecosystem

connecting consumer apps to insurance providers. The team has previously built global

payment infrastructure at scale (processing $billions in transactions) and founded enterprise

technology companies with solutions in commercial use by over 100 corporates. 

Fletch has seen rapid traction (existing partnerships with leading U.S. insurance providers)

and is backed by top global fintech VCs and angels. The team is now looking to scale

further hiring & expansion.

Location:  Remote 

Responsibilities:

-Developing complex web application features using Python, NodeJS, ReactJS, JS, MySQL, TypeScript, NextJS.

-Writing reusable, testable, and efficient code

-Implementation of low-latency, high-availability, and performant applications

-Integration of user-facing elements developed by front-end developers with server side logic

-Translating designs and wireframes into high quality code

-Optimising components for maximum performance across a vast array of web-capable devices and browsers.

Skills:

-Very strong in programming, DataStructures, Algos and complex tech concepts

-Strong in developing no-code platforms and configurable applications.

-Strong experience in developing apps using React hooks, state, DOM manipulation etc.,

-Strong experience in developing BE code using Python, Node, MySQL.

-Strong expertise working with RESTful APIs

-Strong experience in NextJS

JD for Flutter App Developer

Promilo.com (Sawara Solutions Pvt Ltd)

Industry: IT Software - SAAS

Location: Bangalore

Mode: Full-Time (Work from office only)

Hello Everyone,

Please review the details below regarding an opening in Promilo for a Flutter Developer in Bangalore.

ABOUT US

Promilo is India’s 1st innovative platform which “Pay to Browse”. It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups. To know more - visit our company website. (www.promilo.com)

JOB DESCRIPTION:

As a Flutter App Developer at Sawara Solutions Pvt. Ltd. (Promilo.com), you will be an integral part of our dynamic and forward-thinking development team. Your primary responsibility will be to conceive, design, and implement high-performance and visually stunning mobile applications using the Flutter framework. We are looking for an individual who not only possesses technical expertise but also has a creative flair for crafting user-centric experiences.

ROLES & RESPONSIBILITIES:

•High-Quality Mobile Applications: Utilize your expertise in Flutter to create robust, scalable, and efficient mobile applications that meet the highest standards of performance and reliability.

•Collaborate Across Teams: Work closely with cross-functional teams to define and design new features, ensuring a seamless integration of functionality and aesthetics.

•UI/UX Implementation: Collaborate with UI/UX designers to translate design concepts into visually appealing and intuitive user interfaces.

•Code Quality and Maintenance: Write clean, maintainable, and efficient code, adhering to coding standards and best practices.

•Troubleshooting and Optimization: Identify and resolve issues through effective troubleshooting, debugging, and optimization techniques to enhance application performance.

•Stay Current with Industry Trends: Stay abreast of the latest industry trends and technologies, incorporating them into your work to ensure our applications remain cutting-edge.

•Code Reviews and Collaboration: Actively participate in code reviews, providing constructive feedback to team members. Collaborate with peers to maintain a high level of code quality.

•Team Collaboration: Work collaboratively with other team members and stakeholders to deliver high-quality software solutions that align with project goals and timelines.

QUALIFICATIONS:

•Proven Experience: Demonstrated experience as a mobile app developer, with a focus on Flutter development.

•Technical Proficiency: Strong knowledge of the Dart programming language and experience with third-party libraries, APIs, and integrations.

•Development Life Cycle: Familiarity with cloud services and mobile application deployment processes. Solid understanding of the full mobile development life cycle.

•Problem-solving skills: Strong problem-solving skills, attention to detail, and the ability to think critically.

•Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work independently and as part of a team.

•Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

•Preferred Qualifications:

•Experience of 2-4 Years in Flutter Development.

•Knowledge of native Android and iOS development is preferable.

•Familiarity with version control systems (e.g., Git).

•Knowledge of mobile app security best practices.

•Knowledge of OOP’s Concepts

•Previous experience working on projects in an Agile/Scrum environment.

Requirement understanding and elicitation, analysis, data/workflows, contribution to product

projects and Proof of concept (POC)

 Contribute to preparing design documents and effort estimations.

 Develop AI/ML Models using best-in-class ML models.

 Building, testing, and deploying AI/ML solutions.

 Work with Business Analysts and Product Managers to assist with defining functional user

stories.

 Ensure deliverables across teams are of high quality and documented. 

 Recommend best ML practices/Industry standards for any ML use case.

 Proactively take up R and D and recommend solution options for any ML use case.

• Make outbound calls to potential clients to generate leads and increase attendance at trade shows and exhibitions

• Follow up on leads and inquiries generated from previous events

• Maintain and update a database of potential attendees

• Communicate with individuals and companies to promote the event and its features, answer questions, and persuade them to attend

• Provide information about registration, pricing, schedules, and other relevant details

• Follow up with attendees after the event to gather feedback and assess satisfaction

• Collaborate with the marketing team to develop and implement marketing campaigns and strategies to increase attendance and achieve event goals

• Attend team meetings and provide regular updates on progress and outcomes

• Adhere to company policies and procedures and maintain a high level of professionalism at all times

Perks and Benefits