Program Manager – Revenue & Growth

Who are we looking for?

Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables.

and generating focused insights.

Experience:

Min. 1.5 - 3.5 Years of work experience

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.

• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.

• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.

Roles:

1. Developing and managing client portfolios.

2. Analyzing customer data to improve customer experience.

3. Hold product demonstrations for customers & improve onboarding processes.

4. Mediate between clients and the organization to achieve end goals.

5. Handling and resolving customer requests and complaints.

6. Minimize customer churn to increase customer retention.

• Understand product specifications and user psychologyConduct concept and usability testing and gather feedbackCreate personas through user research and dataDefine the right interaction model and evaluate its successDevelop wireframes and prototypes around customer needsFind creative ways to solve UX problems (e.g. usability, findability)Work with UI designers to implement attractive designsCommunicate design ideas and prototypes to developersKeep abreast of competitor products and industry trends

Requirement:

• Degree/ Diploma in Graphic designing
• Ability to develop creative ideas and concepts, choosing the appropriate digital platfoms and style to meet the client's objectives.
• Proficiency in Various Graphic Design software for making banners, info-graphics, posters, etc
• Would manage the entire process of defining requirements, visualizing and creating graphics that includes illustrations, logos, layouts, photos, videos
• Creativity and Graphic Design skills.
• Strong instinct for visually engaging design
• Design evangelist with a strong eye for details and an innovative bent of mind
• Ability to defend your design direction and reasoning if challenged in client meetings
• Minimum 3 years working in a similar role 

Job Responsibilities:

• Interact with clients - AD or CD, and understand the brief and scope of projects
• Work with the Brand Strategist to add creative direction for digital marketing campaigns
• Create artworks for use across digital channels such as social media, Google ads, Websites etc.
• Work with the Brand Strategist for the internal branding and creative communication
• You will be working with a diverse team of strategists, copywriters, marketers and business development leads to bring client campaigns to life.

·        Managing large amounts of outbound calls in a timely manner.

·        Identify customers' needs, clarify information, research every issue, and provide solutions.

·        Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.

·        Build sustainable relationships and engage customers by taking the extra mile.

·        Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.

·        Frequently attend training sessions to improve knowledge and performance level.

·        Meet personal/team qualitative and quantitative target

Currently, we are looking for engineers who are skilled, passionate, driven, and a wee bit crazy (yes, crazy works! ) to join our tribe. The small tweaks you make, the processes you alter, the experiments you run, and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.

Responsibilities:

• Work on cutting edge technical systems and seek to do things no one else has done before.
• Work with a group of people who believe in the utmost transparency and ethical practices.
• Work with full autonomy and high ownership of outcomes
• Add value to our user's life • Evolve as a professional through a learning and challenging journey.

Requirements:

• 4+ years of overall work experience, and a minimum of 2 years of experience in Android development
• Excellent knowledge of Java, Kotlin and Android eco-system
• Experience in software engineering best practices and design principles
• Prior experience in working on scalable Android App • Capable of handling web service integration - RESTful, JSON, SOAP, XML
• A focus and passion for Mobile UI & UX to make apps exciting for the user
• Excellent debugging and optimisation skills
• Rapid prototyping skills for getting product feedback
• Understanding of product development lifecycle
• Experience in React Native is a bonus

Desired Candidate Profile

• Proven work experience as a Head of HR Operations or in a similar role required 
• Proficiency in Human Resources Information Systems including payroll tools    Proficiency in designing compensation and benefits programs
• Strong knowledge of labor legislation
• Excellent communication skills and Leadership abilities

B.Tech./MCA
3+ experience as an app developer.
Proficient in Objective-C, Swift, and Cocoa Touch.
Extensive experience with iOS Frameworks such as Core Data and Core Animation.
Knowledge of iOS back-end services.
Knowledge of Apple’s design principles and application interface guidelines.
Proficient in code versioning tools including Mercurial, Git, and SVN.
Knowledge of C-based libraries.
Familiarity with push notifications, APIs, and cloud messaging.
Experience with continuous integration

• Over 6 - 12 years of experience in software testing and test automation
• Minimum 2 years of experience working in agile projects
• In depth knowledge of test automation using Selenium
• Good knowledge in web service testing using Rest Assured
• Experience in development of test automation framework as Data driven/Keyword driven/Hybrid/POM. Should have developed 1 or more automation frameworks from scratch.
• Highly motivated, with a proven ability to work on own initiative within a challenging work environment.
• Strong team player with good organization, planning and leadership skills
• Excellent interpersonal skills, including oral/written communication & influencing skills
• Exceptional presentation, business writing and professional standards Good analytical, diagnostic and creative problem solving skills.
• Atleast one project experience in E-Commerce Domain.
• Must Have - Automation with Java, test framework, QA process & tools like Selenium, Jenkins, Maven, API testing, RESTAssured.
• Good to have Spring Boot.
• Good to have WebTestClient.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.