Customer Acquisition Specialist

Client Acquisition Executive

Responsible for identifying and acquiring new clients through lead generation, outreach, calls, emails, and networking. Build and maintain client relationships, understand customer needs, handle objections, follow up with prospects, and achieve client acquisition and sales targets.

Job Title - Customer Acquisition and Experience Lead

Experience: 2–5 Years (relevant experience) 

Location: Bengaluru, India (On-Site)

Employment Type: Full-Time (6-days Work Week)

Compensation: ₹5–8 LPA (CTC)

About Stance Health

Stance Health is an evidence-backed physiotherapy and performance healthcare company focused on injury prevention, pain management, movement optimisation, rehabilitation and performance enhancement. Through technology-backed assessments, evidence-based treatment protocols and long-term strength programmes, we help individuals recover better, move better and perform at their highest potential.

We operate five centres across Bengaluru — HSR, Whitefield, Indiranagar, JP Nagar and Koramangala — delivering 5,000+ sessions every month. As we expand across Bengaluru, we are building the systems, processes and customer experience capabilities needed to scale Stance into a leading high-performance healthcare brand.

About the Role

We are looking for a hands-on Customer Acquisition & Experience Lead to work closely with the founding team and own the customer journey from the first enquiry through appointment booking, centre visits, follow-ups and continued engagement. The role combines centralised calling-team management and lead conversion with customer experience, centre operations and process improvement.

You will lead the day-to-day performance of the centralised calling function, strengthen lead allocation and follow-up discipline, improve conversion, and ensure customers receive a consistent, professional experience across Stance centres. You will use CRM and calling data, customer feedback and on-ground observations to identify root causes, implement solutions and track measurable outcomes. This role requires direct ownership and execution — not just reporting, complaint handling or coordination.

Key Responsibilities

1.Customer Acquisition and Centralised Calling Ops

• Own day-to-day centralised calling operations across inbound enquiries, outbound lead calling, appointment bookings, customer follow-ups and service-related requests.
• Manage calling-team performance, including lead allocation, agent productivity, daily and weekly targets, workload distribution, shift/roster coordination and adherence to defined processes.
• Improve lead conversion through timely first contact, lead prioritisation, structured follow-up schedules, clear call outcomes and regular funnel reviews.
• Track key acquisition metrics, including first response time, contact rate, missed-call rate, follow-up adherence, appointment booking rate, lead-to-appointment conversion and no-show recovery.
• Build reliable recovery processes for missed calls, uncontacted leads, pending follow-ups, appointment cancellations, no-shows and lost or inactive leads.
• Use a CRM to assign and track every enquiry, follow-up, lead status, funnel stage and conversion outcome. Use cloud telephony, where available, to monitor call activity, missed calls and call recordings.
• Review call quality and customer conversations; coach team members on communication, objection handling, follow-up discipline and conversion effectiveness.
• Work with marketing and centre teams to improve lead handovers, lead quality feedback, appointment attendance and the transition from enquiry to centre visit.

2. Customer Experience & Journey Management

• Own and evaluate the end-to-end customer journey, from the initial enquiry and onboarding through appointment booking, centre visits, service delivery, follow-ups and continued engagement.
• Identify friction points, service gaps and recurring complaints that affect trust, conversion, satisfaction or retention; drive corrective action with clear ownership and timelines.
• Improve response times, appointment coordination, customer communication, follow-up quality and issue resolution across customer touchpoints.
• Track Customer Satisfaction (CSAT) through suitable feedback mechanisms, monitor complaints and resolution time, and address recurring causes rather than repeatedly escalating the same issues.
• Strengthen customer engagement, referral, reactivation and win-back initiatives in collaboration with relevant teams.

3.Centre Operations & Process excellence

• Visit Stance centres regularly to observe how customer-facing processes are executed and identify gaps between defined SOPs and on-ground practice.
• Monitor adherence to standards across front-desk processes, customer communication, appointment coordination, customer handovers and other relevant touchpoints.
• Work with centre, clinical, customer support and operations teams to resolve issues affecting service quality and customer experience.
• Track recurring operational issues and implement practical corrective measures; support the development and improvement of scalable processes as new centres are added.

4.Retention, Engagement & Business Operations

• Analyse missed appointments, customer drop-offs, repeat visits, retention patterns and feedback to identify opportunities for improvement.
• Work with relevant teams on follow-up mechanisms, referral programmes, customer engagement and reactivation initiatives.
• Evaluate initiatives using customer and business metrics, and make improvements based on observed outcomes.
• Contribute to sustainable revenue growth by improving lead conversion, appointment attendance, customer experience and retention.

5.Data, Team Performance & Cross Functional Execution

• Review CRM reports, calling dashboards, customer feedback and operational data to identify bottlenecks, root causes and performance gaps.
• Establish a practical daily/weekly review rhythm for calling performance, funnel movement, follow-up adherence, customer issues and agreed corrective actions.
• Conduct regular performance and call-quality reviews, provide coaching and follow through on team improvement actions.
• Prepare concise updates for the founding team covering key metrics, issues, actions taken, owners and measurable outcomes.
• Lead customer-facing initiatives and process rollouts across calling, marketing, centre and clinical teams; take problems from identification through implementation and follow-up.

What We're Looking For

• 2–5 years of relevant experience in inside sales, telesales, contact-centre/call-centre operations, customer acquisition, customer experience or service operations.
• Hands-on experience in supervising or leading an inside-sales or tele-calling team, including performance monitoring, coaching, productivity and team target achievement.
• Demonstrated ownership of lead-conversion, sales or customer-acquisition targets, with measurable outcomes.
• Practical experience managing inbound/outbound calling, lead pipelines, lead allocation, follow-up schedules, call dispositions and escalation workflows.
• Hands-on experience using a CRM to track leads, follow-ups, funnel stages and conversion outcomes; familiarity with cloud telephony is preferred.
• Understanding of acquisition and calling metrics such as first response time, contact rate, missed-call recovery, follow-up adherence, appointment conversion and agent productivity.
• Ability to use customer feedback, CRM reports and operational data to identify problems and implement measurable improvements.
• Strong communication, coaching, stakeholder-management and problem-solving skills; proficiency in Excel or Google Sheets for operational tracking and reporting.
• Comfort with regular on-ground work and travel across Bengaluru centres, managing multiple priorities and working independently in a fast-moving environment.
• Bachelor's degree in any discipline. Healthcare or physiotherapy experience is helpful but not mandatory.

Relevant Metrics & Systems Experience

• Acquisition Metrics: Hands-on experience tracking first response time, contact rate, missed-call rate, follow-up adherence, appointment booking rate, lead-to-appointment conversion, and no-show recovery.
• Customer Experience Metrics: Familiarity with tracking customer satisfaction (CSAT), complaint volume, resolution time, customer feedback, and recurring service issues.
• Calling Team Performance: Experience monitoring agent productivity, reviewing call quality, tracking target achievement, and coaching team members to improve performance.
• CRM & Calling Systems: Hands-on experience using CRM systems to manage lead ownership, follow-up history, funnel stages, and conversion reporting. Familiarity with cloud telephony tools for tracking call activity, missed calls, and recordings is an added advantage.

Who Will Succeed in this Role?

• Takes ownership of both team performance and the wider customer experience, rather than treating calling and service quality as separate problems.
• Demonstrates strong people-management skills and can lead, motivate, and develop a team while maintaining high standards of customer communication and follow-up discipline. 
• Balances conversion targets with clear, professional and trustworthy customer communication.
• Uses data and direct observation to diagnose problems, test improvements and check whether they are sustained.
• Is comfortable coaching frontline team members, visiting centres and working through issues with multiple teams.
• Can move between daily execution, root-cause problem-solving, performance reviews and process improvement.

What This Role is Not

This is not a conventional customer-support or complaint-handling role, nor is it a purely analytical, reporting or coordination position. The role requires active ownership of centralised calling performance and lead conversion, alongside improving customer experience and the consistency of customer-facing processes across centres.

Why Join Stance Health?

• Work directly with the founding team on customer acquisition, experience and business priorities.
• Help shape the centralised calling function and customer journey in a growing, multi-centre healthcare business.
• Take ownership of initiatives that influence conversion, customer satisfaction, retention and business performance.
• Build scalable operating practices as Stance continues to expand across Bengaluru.

If you enjoy building disciplined acquisition processes, coaching teams and improving real customer experiences through hands-on execution, we would like to hear from you.

Apply now and Take A Stance.

● Handle inbound and outbound leads and convert them into paid enrollments ● Conduct detailed counselling sessions to understand learner goals and recommend the right program ● Drive the complete sales cycle: lead qualification → demo → follow-ups → closure ● Maintain high conversion rates and meet revenue targets ● Manage CRM updates, track leads, and ensure timely follow-ups ● Coordinate with operations and support teams for the smooth onboarding of learners ● Build strong relationships with prospects to improve trust and conversion

Key Responsibilities

• Lead Conversion & Sales Ownership: Take complete ownership of inbound leads (generated via marketing campaigns, digital ads, and walk-ins) and drive them toward membership or package conversions.
• Outbound & Inbound Calling: Conduct high-volume, consultative phone calls, video consultations, and WhatsApp follow-ups with prospective clients to understand their fitness goals and pitch relevant Athletes Lab programs.
• Consultative Selling: Effectively communicate the value proposition of Athletes Lab's core offerings (Strength & Conditioning, Sports Science Assessments, Injury Rehabilitation, and Recovery Protocols).
• Pipeline Management: Maintain an organized CRM/sales tracker to record lead stages, follow-up schedules, conversion rates, and drop-off reasons.
• Target Achievement: Consistently meet or exceed monthly and quarterly conversion and revenue targets.

• Identify and approach potential customers through field visits, cold calling, and referrals.
• Generate new leads and convert prospects into customers.
• Conduct regular client meetings and product/service presentations.
• Build and maintain strong relationships with existing and potential customers.
• Understand customer requirements and recommend suitable solutions.
• Follow up with leads and maintain an active sales pipeline.
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Job description

Job Title: Academic Counsellor Inside SalesCompany: Infinity Learn by Sri Chaitanya Job Description

As an Academic Counsellor Inside Sales, you will be responsible for interacting with prospective students and parents, understanding their academic requirements, and guiding them toward the right educational programs offered by Infinity Learn.The role requires excellent communication skills, a target-oriented mindset, and the ability to build strong customer relationships through outbound calling, counselling, demo booking, and sales conversion.

Key Roles & Responsibilities

• Make outbound calls to approximately 150200 prospective leads on a regular basis.
• Connect with prospective students and parents through calls and virtual interactions.
• Understand the academic requirements and needs of students and parents.
• Counsel parents and students regarding available courses, program benefits, and learning opportunities.
• Book online live demo sessions with interested parents and students.
• Coordinate with parents to confirm their availability for the scheduled demo session.
• Conduct online live demo sessions with the parent along with their child, explaining the program, features, benefits, and learning approach.
• Follow up regularly with interested leads after demo sessions.
• Handle customer queries and objections professionally.
• Convert qualified leads into enrollments/admissions and achieve assigned sales targets.
• Maintain customer data and update sales records/CRM regularly.
• Coordinate with internal teams to ensure smooth onboarding and post-sales support.
• Contribute to overall revenue growth by achieving individual and team targets.

Eligibility Criteria

• Graduation is Mandatory.
• Freshers with strong communication skills and an interest in sales can also apply.
• Prior experience in Inside Sales / Telesales / EdTech Sales will be an added advantage.
• Strong communication, convincing, counselling, and negotiation skills required.
• Candidate should possess a personal laptop and stable internet connection.
• Self-motivated, target-driven, and comfortable with outbound calling and sales targets.

Salary & Benefits

• Attractive Fixed Salary
• Performance-Based Incentives
• Career Growth Opportunities
• Professional Sales Training & Development
• Dynamic and Growth-Oriented Work Environment

Working Details

• Working Days: Tuesday to Sunday
• Fixed Week Off: Monday
• Work Timings: 11:00 AM to 9:00/9:30 PM
• Work Mode: Work From Office

We're looking for highly responsive, empathetic, and customer-oriented individuals who are adept at providing seamless, high-touch service to HNI clients. This role is perfect for a proactive individual who thrive in a fast-paced environment and have a passion for building strong relationships with high-net-worth clients. You'll be the backbone of our client-facing team, ensuring every interaction is seamless and every detail is handled with precision.

Who we are:

Cambridge Wealth is a respected, award-winning firm in the wealth space. As AMFI, SIF and APMI registered distributors, we work with renowned professionals from various industries, providing exceptional financial solutions. We're a fast-growing, excellence-oriented team focused on delivering outstanding service to our domestic, NRI, and Ultra HNI clients.

What you'll do:

• Client Management: Act as a primary point of contact for our most valued clients (HNIs, Ultra HNIs, NRIs). You'll handle their inquiries, provide timely updates, and ensure their needs are met with a high level of empathy and professionalism.
• Operational Support: Facilitate and manage the full client lifecycle, from initial onboarding and documentation to executing transactions and resolving issues. You'll ensure all processes are smooth, efficient, and compliant.
• Data & Reporting: Maintain meticulous client records, ensuring accuracy and confidentiality. You'll also assist in creating detailed portfolio reports that highlight performance and opportunities for our clients.
• Team Collaboration: Work closely with our wealth management team to track portfolio performance and support strategic initiatives.

What we need:

• Education: A degree in Finance, Commerce, Management, or Economics is preferred.
• Experience: Previous experience in the financial services or mutual fund industry is a plus, especially if you've worked with high-net-worth clients. Those with hospitality experience in the luxury and premium segments are also welcome to apply.
• Certifications: Currently valid NISM VA and or other NISM certifications are an advantage(and eventually required if onboarded).
• Technical Skills: We are strong on tech use & familiarity with the Zoho suite is preferred.

Who you are:

• Client-Focused: You genuinely enjoy building relationships and are driven by a desire to provide exceptional, personalized service.
• A Clear Communicator: You have excellent verbal communication skills.
• Detail-Oriented: You have a keen eye for detail and a meticulous approach to your work.
• Proactive & Resourceful: You don't wait for instructions. You're a problem-solver who takes ownership and can thrive in a dynamic, startup environment.

This role is NOT for you if:

• You prefer a slow-paced, micro-managed environment.
• You are not comfortable with change or taking on new responsibilities.
• You're looking for a passive, "take it easy" role.

What you'll get:

• A core role with a clear growth path within a fast-growing company.
• Meaningful Impact: You'll be a vital part of our team, not just a cog in the wheel.
• A great work environment that is informal, encouraging, and collaborative.
• Competitive compensation.

Our Hiring Process:

1. Online Application: You apply and answer a few quick questions. [5 min]
2. Skills Assessment: An online general aptitude test to evaluate your skills. [60 min]
3. People Video Interview: A quick chat with our People head [30 min]
4. Technical Interview: A discussion about your experience and skills. [30 min]
5. Founder's Interview (In-Person): A final interview to ensure a great fit. [30 min]
6. Offer & Checks: We make an offer, and proceed with a reference and background check.

Please note: This is a WFO (Work From Office) opportunity at our Pune, Prabhat Road office

Role Description:

The role is a full-time, on-site position based in our HSR Layout, Bengaluru office. The tele sales professional will conduct outbound and inbound calls to engage potential and existing clients, present Life Designer’s services, and convert leads into opportunities.

Day-to-day tasks include understanding client needs, explaining service offerings, updating CRM records, and following up on prospects to close sales. The role also involves coordinating with internal teams, providing clear communication to clients, and maintaining high standards of customer experience.

Qualifications:

• Strong Sales skills with the ability to generate leads, pitch services, and close deals over the phone.
• Excellent Communication abilities, including clear verbal communication, active listening, and professional phone etiquette.
• Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and build long-term client relationships.
• Experience in Training or a willingness to learn sales scripts, product knowledge, and tele sales best practices.
• Proven experience in tele-sales, inside sales, or a similar client-facing role, preferably in tech, digital, or service industries.
• Comfort using CRM tools, call tracking systems, and basic productivity software.
• Ability to work in a fast-paced environment, meet targets, and manage multiple leads simultaneously.

Minimum educational qualification: A high school diploma; a bachelor’s degree in business, marketing, or related fields is an advantage.

Sales Representative

We seek a skilled and driven Sales Representative who excels in a fast-paced sales environment. This

individual will contribute to the attainment of lead acquisition and conversion goals by engaging in

calls, collaborating with channel partners, visiting prospective clients in-person and generating

interest while qualifying prospects.

Responsibilities:

1. Establishing connections with company CXOs through LinkedIn, understanding their needs, and

initiating initial discussions with the relevant channel head.

2. Conducting daily calls to follow up on generated leads, both inbound and outbound, to

assess their qualification.

3. Handling both inbound and outbound calls to evaluate lead qualifications.

4. Comprehending client requirements and effectively presenting product

offerings.

5. Qualifying leads and forwarding them to the respective stakeholders.

Requirements:

1. Demonstrated expertise in handling incoming and outgoing calls.

2. 0 to 1 years of sales experience, preferably in the Fintech sector.

3. Proven track record in successful lead generation.

B2B sales experience is essential.

4. Fundamental knowledge of business banking and lending products.

5. Proficient in managing a high volume of calls daily with a strong phone

presence.

6. Familiarity with CRM systems, such as Freshworks or equivalent.

7. Exceptional verbal and written communication skills.

Effective listening and presentation capabilities.

8. Ability to multitask, prioritize, and efficiently manage time.

9. Previous experience in a financial organization is

advantageous.

Job Description:

We are seeking a proactive and persuasive candidate to join our fast-paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert leads into prospects and contribute to the company’s sales pipeline.

Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

WhatsApp blast and email marketing to be carried out.

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Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).