Customer Acquisition Specialist

Customer Experience Specialist / Sales Representative

Aliens Art Pvt. Ltd. | Mumbai

About Aliens

Aliens is India’s leading premium tattoo and lifestyle brand, redefining customer experiences through creativity, craftsmanship, and innovation. With studios across India, we are committed to delivering exceptional experiences and building customer relationships.

Role Overview

We are looking for an energetic, customer-focused Customer Experience Specialist / Sales Representative to join our team. You will be the first point of contact for prospective customers, handling calls and chats, understanding their requirements, providing personalized guidance, and converting inquiries into successful business opportunities.

Key Responsibilities

• Handle inbound and outbound calls with prospective customers.

• Respond promptly to customer queries through chat and other communication channels.

• Understand customer needs and recommend suitable services.

• Convert, follow up, and nurture leads to maximize sales opportunities.

• Build strong relationships with prospects and existing customers.

• Maintain accurate customer information and updates in the CRM.

• Follow sales processes, SOPs, and customer engagement guidelines.

• Coordinate with internal teams to ensure a seamless customer journey.

• Achieve individual and team sales targets while maintaining service quality.

Requirements

• Minimum qualification: 12th pass; graduates preferred.

• 1+ year of experience in sales, customer service, telecalling, inside sales, customer support, or business development.

• Excellent verbal and written communication skills.

• Strong persuasion, negotiation, listening, and relationship-building abilities.

• Customer-centric, empathetic, adaptable, and target-oriented approach.

• Basic CRM knowledge is an advantage.

Why Join Aliens?

Enjoy high-growth career opportunities, performance-based incentives, a creative and collaborative work environment, continuous learning and development, and the opportunity to make an impact on customer experience.

We’re looking for a closer/sales expert. You’ll be taking around 5 to 6 thirty-minute calls each workday with potential clients, to help them make the decision of whether to enroll in our product (a coaching program that helps them land a job in management consulting). All calls are inbound. This job is 100% remote. Work hours are flexible and & you can build your schedule how you want. You have autonomy. The role is based on quick conversations, where you get to give your insights and help people make the right choice. It will be a commission heavy role (less base, more commissions).

We are looking for a Customer Relation Specialist to assist clients with their investment-related queries and ensure a smooth, reliable service experience. The ideal candidate should have strong communication skills, a customer-first mindset, and a basic understanding of financial products.

Key Responsibilities

Act as the primary point of contact for clients regarding investments and account-related queries

Assist customers with onboarding, documentation, and KYC processes

Handle queries related to mutual funds, portfolios, transactions, and statements

Resolve customer issues promptly via phone, email, and chat

Coordinate with internal teams (operations, advisors, compliance) for issue resolution

Maintain accurate records of customer interactions in CRM systems

Provide timely follow-ups and proactive customer communication

Required Skills & Qualifications

Bachelor’s degree in Finance, Business, Commerce, or related field

1–3 years of experience in customer support, banking, or wealth management

Basic knowledge of mutual funds, investments, and financial markets

Excellent verbal and written communication skills

Strong problem-solving and interpersonal abilities

Comfortable using CRM tools and MS Office

Customer-centric attitude with attention to detail

Customer Relationship Executive – Outbound

Location: Ghansoli, Navi Mumbai

Work Mode: Work From Office (WFO)

Experience: 6 Months – 1 Year (Outbound Calling / Sales – Mandatory)

Education: Graduate in any discipline

CTC: ₹26,000 per month

In-Hand: ₹22,000 per month

Working Days: 6 Days a Week

Weekly Off: 1 Day

Shift: Rotational shifts between 8:00 AM – 8:00 PM

About the Process

The Wealth Mutual Fund outbound process involves engaging with customers to promote Mutual Fund products, explain portfolio options, drive conversions, and support customers throughout their wealth-related journey.

Key Responsibilities

• Make outbound calls to customers to explain Mutual Fund offerings under the Wealth portfolio.
• Understand customer investment goals and align suitable Mutual Fund products accordingly.
• Build and maintain strong customer relationships through professional communication.
• Deliver high-quality sales pitches and handle customer objections effectively.
• Maintain accurate CRM documentation and follow-up records.
• Meet sales, productivity, and call quality targets consistently.
• Ensure adherence to compliance, regulatory norms, and audit requirements.

Required Qualifications & Experience

• Graduate in any discipline.
• 6 months – 1 year of experience in an outbound calling or sales process is mandatory.
• Excellent English communication skills.
• Strong verbal communication and persuasion skills.
• Ability to drive sales through advisory-based conversations.
• Good understanding of Wealth / Mutual Fund processes is preferred.
• Ability to handle customer objections confidently.
• Target-driven, self-motivated, and disciplined.
• Basic computer proficiency for CRM and documentation.

Additional Benefits

Joining Bonus – ₹10,000 for NISM 5A Certified Candidates

• ₹5,000 after successful completion of 30 days.
• ₹5,000 after successful completion of 60 days.

Selection Process

• Versant Score: 4 & 5
• HR Round
• Operations Round

Important

Candidates should be comfortable working from the Ghansoli, Navi Mumbai office and working in rotational shifts within the 8:00 AM – 8:00 PM window.

Engage with prospective customers through calls, virtual meetings, and other communication channels. Understand customer requirements and recommend suitable solutions. Build strong relationships with potential customers and address their queries effectively. Follow up with leads and convert them into successful sales. Meet and exceed individual sales targets and performance metrics. Maintain accurate records of customer interactions and sales activities in CRM systems. Collaborate with internal teams to ensure a seamless customer experience. Stay updated on product offerings, industry trends, and competitor activities

Infosec Ventures incubates and scales cyber security innovators that solve for inefficiencies in cyber security, solve big problems and deliver exceptionally high return on investment for customers. IV is on a mission to make the world cyber safe, by protecting systems and the ‘human operating system’. Some notable current ventures include humanfirewall.io, emailauth.io, bugsbounty.com, securityrating.com among others.

Role: Customer Success Associate

Employment Mode: 5 days, Work from office

Location: Gurgaon, Sector-18

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

• Developing and managing client portfolios.
• Analyzing customer data to improve customer experience.
• Hold product demonstrations for customers & improve onboarding processes.
• Mediate between clients and the organization to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimize customer churn to increase customer retention.

Revenue Generating and Account Management Role

1. Building New Corporate Accounts- Reaching out to Corporate through various channels and pitching BookEventz Services based on their Event related requirements

2. On-boarding new Corporate Accounts and getting registered as preferred vendors their Event related requirements

3. Generating Event enquiries from the Corporate Accounts and working in coordination with the Supply team to help them book Venues and other services for their Events

4. Upselling/Cross-Selling our Event related services based on Corporate Requirement

5. Maintaining relationship with the existing Corporate and get repeat business from them

Requirements

We are looking for a young and energetic person who:

• Has excellent communication and negotiation skills.

• Is target oriented with sharp business acumen.

• Ability to take up ownership.

• Should have a go-getter attitude.

• Willingness to travel within the city.

• Ability to multi-task, manage deadlines, and handle pressure in a fast-paced environment.

• Prior corporate sales experience in hospitality

Senior Sales Executive

Working arrangement: Remote, full-time - independent contractor

Work Hours: UK Business Hours - 9:30 am to 5:30 pm/ 2:00pm–10:00pm IST

Compensation: ₹50,000–₹65,000 per month fixed, depending on experience

About DolceVisa

DolceVisa is a technology-led immigration consultancy helping individuals and families navigate Italian citizenship, visas and international mobility.

We are building a different kind of professional-services company: lean, ambitious, technology-driven and highly focused on the client experience.

We are looking for a commercially strong Senior Sales Executive to take ownership of incoming opportunities and convert qualified prospects into clients.

The Role

This is a consultative sales role rather than high-volume cold calling.

You will speak with prospective clients who are considering relatively high-value professional services, understand their circumstances, explain the appropriate service and guide them confidently through the decision-making process.

You will own your pipeline from initial consultation through to conversion.

Key Responsibilities

• Conduct sales consultations with prospective clients.
• Understand the prospect’s circumstances, objectives and concerns.
• Present DolceVisa’s services clearly and confidently.
• Manage objections around price, timing and service value.
• Follow up consistently with prospective clients.
• Convert qualified opportunities into paying clients.
• Maintain complete and accurate CRM records.
• Keep every opportunity updated with clear next actions.
• Manage your own pipeline and priorities.
• Work consistently towards monthly and quarterly revenue targets.
• Provide accurate sales forecasts and pipeline updates.
• Identify recurring objections and reasons for lost opportunities.
• Feed relevant market and client insights back into the business.
• Work closely with the client-delivery team to ensure accurate handover after conversion.
• Maintain high professional and ethical standards and avoid overpromising services or outcomes.

What We Are Looking For

You should be:

• Confident and commercially minded
• An excellent English communicator
• Comfortable selling high-value services
• Persuasive without being aggressive
• Highly organised with strong follow-up discipline
• Comfortable working towards revenue targets
• Confident speaking with international clients
• Able to build trust quickly over Zoom and telephone
• Comfortable working independently in a remote environment
• Experienced with CRM systems and structured sales pipelines
• Proactive rather than someone who needs constant supervision

Equipment expectations: own laptop, stable high-speed internet (with backup, given power/connectivity variability), quiet space for calls throughout the shift.

Preferred Experience

Ideally, you will have 2+ experience in one or more of:

• Consultative sales
• Professional services
• Immigration or relocation
• Legal services
• Education
• Financial services
• Property
• High-ticket B2C sales
• International client sales

Immigration experience is useful but not essential.

We care more about commercial ability, communication, ownership and the ability to learn quickly.

Performance

The role will have clear monthly and quarterly targets covering:

• Revenue generated
• Conversion rate
• Follow-up standards
• Pipeline management
• CRM accuracy

Working at DolceVisa

We are a small and ambitious company, so we value people who take responsibility for their outcomes and do not need to be chased.

We care about results, quality and ownership rather than simply being visibly busy.

The right person will have the opportunity to grow with the sales function as DolceVisa expands internationally.

DolceVisa   •   Live without borders

• Identify and approach potential customers through field visits, cold calling, and referrals.
• Generate new leads and convert prospects into customers.
• Conduct regular client meetings and product/service presentations.
• Build and maintain strong relationships with existing and potential customers.
• Understand customer requirements and recommend suitable solutions.
• Follow up with leads and maintain an active sales pipeline.
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Build and maintain strong, long-term relationships with existing and prospective clients.

Understand client requirements and recommend appropriate products or services.

Act as the primary point of contact for assigned clients.

Regularly follow up with clients to ensure satisfaction and identify new business opportunities.

Generate leads through referrals, networking, calling, and other business development activities.

Achieve assigned sales, revenue, and relationship-management targets.

Handle client queries, concerns, and escalations professionally and ensure timely resolution.

Coordinate with internal teams to ensure smooth service delivery.

Maintain accurate records of client interactions, follow-ups, and sales activities.

Identify opportunities for cross-selling and upselling.

Prepare and share periodic client and sales reports with management.

Stay updated on company offerings, industry trends, and competitor activities.