Business Development Manager

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

Hi,

We are looking for Self motivated, Passionate Technology enthusiasts seasoned PHP Developer (Laravel + Wordpress ) to join our team.

Job Description:

· Design, Develop, Implement, Test, Document and Maintain high quality Web Application Software.

· Understanding and implementing of project management practices.

· MVC compliant Development (Laravel/YII / CodeIgniter / Zend Framework) in at least any one of these frameworks.

· Experience with CMS framework i.e. Wordpress.

· Optimization of PHP Code and database queries and functions through Code Review and Project Review Sessions.

· Identify opportunities for process improvement and make constructive suggestions for change.

· Improve the technical competence of the team through training & development of existing and new team members.

· Provide accurate effort estimates for deliverable and be committed to the deadlines through follow-up of tasks with team members.

· Research and actively learn about new technologies and introduce them into the infrastructure.

Eligibility criteria :

· Minimum experience if 2 years in laravel and wordpress. both

· Excellent problem-solving skills and love technical challenges.

· Ability to work in a team-oriented, collaborative environment.

· Ability to manage priorities and work in a fast pace environment.

· Strong database skills, proven experience with MySQL 5 having knowledge of indexes, fulltext searches, usage of Regular Expressions in queries and more.

· Excellent knowledge of Applications Architecture and how to work with Frameworks with MVC architecture.

· Excellent Knowledge of HTML 5, CSS 3, Javascript, jQuery/Sencha etc.

· Key Skills Required : Wordpress, Laravel, CodeIgniter, Zend, Mysql, Jquery, API (Restful Service).

Interested candidates can share their updated resume at manpreet.kaur(at)chicmic.co.in

Thanks

Job Title: Human Resources Manager (only from product-based companies)

Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi

Job Type: Full-time

Reports to: CEO

Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Key Responsibilities:

Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.

Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

Maintain HR records and ensure that employee files are up-to-date and accurate.

Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

Bachelor's degree in Human Resources or related field.

Minimum of 5 years of experience in recruitment, team management, and employee relations.

Strong knowledge of employment laws and regulations.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving and decision-making skills.

Ability to handle sensitive and confidential information.

Strong organizational and time management skills.

• Willing to work in Night shift (6pm to 3am)
• 2-5 years of ServiceNow HR Application support 
• Must be proficient with analyzing log files and standard debugging concept. 
• Familiarity with tools practices of the trade such as incident management, knowledgebase, escalation management. 
• Previous experience working with the ServiceNow Modules (HR - Case and Onboarding, ITSM, SLA Management, Service Catalog, Workflows Approvals etc) 
• Min 2 year of experience in JavaScript, HTML, CSS, REST/SOAP, XML, Json 
• Experience providing SaaS support is desirable 
• Knowledge of ITIL standard methodologies 
• Experience in L2, L3 support 
• Databases understanding (MySQL, Oracle SQL etc) 
• Good analytic skills, ability to prioritize tasks 
• Ability to work as a team member and deal with multi-task issues 
• Experience in manual testing might be an advantage 
• Excellent communication skills (verbal and written) 
• Experience in working in an Agile environment and good understanding of DevOps concepts 
• ServiceNow administration/Developer Certification is a plus 

RESPONSIBILITIES:

• Developing app using Flutter for both Android & iOS platforms.
• Writing quality code independently that is simple, reliable, and scalable.
• Evaluating and implementing out-of-the-box ideas for application development.
• Working with the team to manage, optimize, and customize multiple applications.
• Detecting and troubleshooting application issues.

REQUIREMENTS:

• Must have 1+ years of experience in Flutter.Should have worked and successfully deployed apps using Flutter framework.
• Good knowledge of Flutter SDK & Dart programming language.
• Should have worked on mobile platforms like Android or iOS.
• Should have developed & worked with Flutter widgets for iOS & Android with any of the state management solutions like Bloc, Provider, Mobx, etc.
• Mobile app architecture design and optimization. Extreme attention to detail and the ability to match the design as closely as possible.
• Ability to work closely with Product Managers, other development team members.
• Understanding of Functional Reactive Programming is a must.
• Comfortable with Test-Driven Development.

Job Description

As a Solutions Architect you will be responsible for analyzing, designing and developing viable solutions as per the client needs. You will work with internal and client teams to translate customer needs and business requirements into detailed technical solutions, in both project and proposals scenarios. You will be working in a fast-paced environment solving unique and challenging software problems and developing innovative solutions.

Key Responsibilities

• Analyze customer technology, define business and technical requirements;
• Define & drive end-to-end technical solutions. Expected to be hands-on as and when required
• Evaluate potential solutions and systems architecture to ensure that they meet all requirements;
• Contribute to project plan and participate in all project phases (feasibility study, requirement definition, implementation and configuration, user acceptance tests);
• Hold and lead meetings with internal and customers teams to review requirements, address open issues/questions, close gaps;
• Develop technical presentations, proposals and perform customer presentations;
• Work with different teams on planning activities as well as delivery;
• Provide thought leadership to the team around new approaches and workflows and technologies
• Take complete bottom line responsibility of technical designs, code development, and test executions to demonstrate alignment to the functional specification.
• Collaborate with a project team comprised of talented employees with

diverse and complementary skills.

Professional Skill Requirements

• Overall 10 to 12 yrs of IT experience.
• A proven track record of successful project/product implementation with

minimal of 3 years of Continuous Integration, Continuous Delivery, Pair

programming and Test-Driven Development.

• Expert Knowledge of architecture/design frameworks and patterns
• Experience of delivering complex software products relaying on Front End technologies such as Angular JS, React or similar is beneficial
• Experienced on backend web technologies & frameworks as Spring, Spring Boot or equivalent . nodejs is beneficial
• Exposure to Microservices Architectures, Containers & Cloud is appreciated
• Experience with RESTFull design, API First approach and best practices in API definition
• Exposure on JavaScript 6, Typescript, Redux, Redux Middleware & Redux

Axios

• Clear concepts on HTML5, CSS3, JavaScript, jQuery
• Exposure on testing frameworks like Jasmine, Karma, Protractor
• Experience developing on both mobile and web platforms
• Exposure to Agile based execution processes
• Proven skills in improving quality and performance tuning

PRIMARY ROLE:

The Senior Associate - Business Development will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The business development executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

WHAT YOU'LL DO: 

·      Develop a growth strategy focused both on financial gain and customer satisfaction

·      Conduct research to identify new markets and customer needs

·      Arrange business meetings with prospective clients

·      Promote the company’s products/services addressing or predicting clients’ objectives

·      Prepare sales contracts ensuring adherence to law-established rules and guidelines

·      Keep records of sales, revenue, invoices etc.

·      Provide trustworthy feedback and after-sales support

·      Build long-term relationships with new and existing customers

·      Develop entry level staff into valuable salespeople

WHAT WE ARE LOOKING FOR:

·      Experience with lead generation and prospect management in the field of HR Services.

·      Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers

·      Persuasive and goal-oriented

·      Possesses an energetic, outgoing, and friendly demeanour

·      Able to professionally and confidently communicate with C-Level Executives

·      Bachelor’s degree or equivalent

·      1+ years of cold calling experience; previous experience in inside sales, or related sales experience; knowledge of sales process from initiation to close

·      Excellent analytical and time-management skills

·      Demonstrated and proven sales results

·      Ability to work independently or as an active member of a team

The Junior/ Senior Software Engineer will be a member of the development team for Supply Chain Application module suite. The Supply Chain modules includes components at various layers, including server-side, integration, supply chain planning engines and user-interface. This individual will be responsible for participating in module development and providing technical assistance to junior members of the team.

Experience and Skills:

• 4-10 years of of experience in writing software
• Strong analytical problem solving skills
• Strong Object Oriented Programming Skills. Good understanding of data structures and algorithms.
• Extensive knowledge of the Java programming language
• Understanding of software design patterns, J2EE components (EJB, JSP, Servlets), and XML
• Experience with relational databases (preferably Oracle) and Object/Relational frameworks. Should be able to write SQL queries, procedures, triggers and do basic performance tuning.
• Experience with C++ is a plus.
• Functional knowledge of supply chain management domain.
• Prior experience in development or consulting with an enterprise software vendor – preferably in supply chain planning or forecasting area.
• Experience with enterprise integration patterns & protocols, including SOAP, REST, JMS, EDI is a plus.
• Experience writing build & deployment scripts (e.g. Ant)
• Excellent communication (verbal and written) and interpersonal skills
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, support
• Some experience with a scripting language such as Python or Ruby preferred
• Some experience with newer web client technologies such as AJAX, EXTJS preferred.

Essential Functions:

• Producing design documents based on a requirements document and participating in design reviews
• Producing effort estimates
• Writing code, automated unit and functional tests, and build/deployment scripts
• Participating in code reviews
• Executing performance/scalability tests & profiling hotspots
• Collaborating with QA, Technical Operations and Production Support during the various phases of a project

Education:

BE/ BTech/ ME/ MTech in Engineering, Computer Science