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Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Company Description

Appiness Interactive Pvt. Ltd. is a Bangalore-based product development and UX firm that specializes in digital services for startups to fortune-500s. We work closely with our clients to create a comprehensive soul for their brand in the online world, engaged through multiple platforms of digital media. Our team is young, passionate, and aggressive, not afraid to think out of the box or tread the un-trodden path in order to deliver the best results for our clients.

We pride ourselves on Practical Creativity where the idea is only as good as the returns it fetches for our clients.

Duties and responsibilities

• Understanding requirements & functional specifications

• Ability to think laterally and contribute to problem-solving

• Well-developed analytical and investigative skills

• Performance analysis and optimization

• Must be skilled and enthusiastic to explore new technologies and

techniques to achieve project requirements.

Experiences

● 5+ years of working experience in iOS platform

● Passionate for developing Apps for iPad and iPhone.

● Should have exposure to the build and release of iPhone/iPad Applications.

● Should have a good understanding of Object oriented programming and design patterns.

● Proficient in Swift, WebRTC, Objective C, Cocoa, iOS SDK, JSON, and Interface Builder.

● Should have good work knowledge in Unit and UI testing

● In-depth debugging and testing skills of Mobile Applications # Client-server application development.

● Experience in Social API integration, Core location APIs, Maps, and

Notifications.

Skills and Expertise

● Swift, & Objective C

● UI and Unit testing

● WebRTC

● MVVM

Job Type: Full-time.

About Company:

In a world where digital-first (D2C) brands are thriving, our client is rewriting the rules of retail. Their mission is clear - democratize prime retail to empower digital-first brands with plug and play tools to seamlessly transition into the physical world. In the heart of innovation, brand emerges as a revolutionary retail space, an avant-garde fusion of shared economy, digital prowess, and tangible experiences

About the Role:

We are seeking a talented and experienced individual to join our team as a Brand Partnerships Lead. If you thrive in a fast-paced environment, have a proven track record of building brand partnerships, and possess a deep understanding of the Direct-to-Consumer (D2C) industry, we want to hear from you.

What You’ll Be Doing:

1. Brand Partnership Development:

• Identify and pursue new business opportunities for brand partnerships.

• Build and maintain a strong pipeline of potential partners within the D2C industry.

• Develop and execute strategies to expand the company's brand partnership portfolio.

2. Sales Funnel Management:

• Manage the end-to-end sales process, from lead generation to deal closure.

• Collaborate with cross-functional teams to ensure seamless execution of brand partnership agreements.

• Track and analyze sales metrics to optimize the sales funnel for efficiency and effectiveness.

3. Industry Knowledge:

• Stay abreast of industry trends and developments within the D2C space.

• Leverage industry knowledge to position our company as a strategic partner for potential brands.

• Provide insights and recommendations to internal teams based on market intelligence.

4. Relationship Building:

• Cultivate and nurture strong relationships with key stakeholders in potential partner organizations.

• Act as the main point of contact for brand partners, ensuring their needs are met and expectations exceeded.

• Collaborate with internal teams to enhance the overall partner experience.

Requirements:

1. Bachelor's or Master’s degree in Business, Marketing, or a related field.

2. Proven track record of 2-5 years in building and managing brand partnerships within the D2C industry.

3. Strong network and connections within the D2C space.

4. Excellent communication and negotiation skills.

5. Ability to work collaboratively in a cross-functional team environment.

6. Results-oriented with a focus on meeting and exceeding sales targets.

7. Adaptability and resilience in a rapidly changing business landscape.

If you are passionate about driving strategic brand partnerships, possess a deep understanding of the D2C industry, and thrive in a fast-paced environment, we encourage you to apply.

The ideal candidate should have a strong foundation in computer science and a passion for building high-quality solutions. The role requires hands-on experience in designing, developing, and implementing scalable and high-performance mobile applications (company is looking for an employee to build a chat application from scratch)

Responsibilities:

1. Design, develop, and maintain a mobile application

2. Write clean, scalable, and maintainable code that

adheres to best practices and industry standards

3. Test applications to ensure they meet customer requirements and are free from defects

4. Implement security and data protection measures in applications

5. Troubleshoot and debug software applications

Requirements:

1. Bachelor's degree in Computer Science or a related field

2. Experience in developing applications using Java, and Javascript.

3. Strong understanding of the software development life cycle (SDLC) and Agile methodologies

4. Experience with front-end technologies such as HTML, CSS, and JavaScript

5. Experience with database design and management, particularly with MongoDB

6. Excellent debugging and troubleshooting skills

7. Strong communication and teamwork skills

·      Core responsibilities to include analyze business requirements and designs for accuracy and completeness. Develops and maintains relevant product.

·      BlueYonder is seeking a Senior/Principal Architect in the Data Services department (under Luminate Platform ) to act as one of key technology leaders to build and manage BlueYonder’ s technology assets in the Data Platform and Services.

·      This individual will act as a trusted technical advisor and strategic thought leader to the Data Services department. The successful candidate will have the opportunity to lead, participate, guide, and mentor other people in the team on architecture and design in a hands-on manner. You are responsible for technical direction of Data Platform. This position reports to the Global Head, Data Services and will be based in Bangalore, India.

·      Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillment

·      The team currently comprises of 60+ global associates across US, India (COE) and UK and is expected to grow rapidly. The incumbent will need to have leadership qualities to also mentor junior and mid-level software associates in our team. This person will lead the Data platform architecture – Streaming, Bulk with Snowflake/Elastic Search/other tools

Our current technical environment:

·      Software: Java, Springboot, Gradle, GIT, Hibernate, Rest API, OAuth , Snowflake

·      • Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture

·      • Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)

·      Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

Responsibilities:

• Software Development with C++ for Autonomous drive project.
• QT Library (no GUI features)
• Object Oriented Analysis / Object Oriented Design
• C++ Template implementation
• C++17 specifics like “std::optional”
• Macro implementation
• Implementation of Clean Code
• Static Code Analysis
• CMake

Qualifications:

•  Excellent GIT knowledge especially how to merge, Rebase
•  University degree in Electrical/Electronic engineering, Computer Science or similar
• Minimum 1 to 5 years of embedded software development experience on Yocto Linux based projects in automotive domain
• Expert in C++ programming
• Strong debugging skills
• Good communication skills

Strong programming (Java, C/C++) and troubleshooting skill

Experience on Android telephony, connectivity framework

RIL 

Familiarity and support of PTCRB/GCF certification process.

Knowledge a cellular test equipment and network IOT

IMS/Volte/SMS over IMS/Video calling and SIP signaling – Desired

Knowledge of QUALCOMM tools, QXDM, QRCT, ER & Analysis of logs.

Preferred - knowledge on 3GPP specs and GSM/GPRS/EGPRS/WCDMA/UMTS/LTE/TD-SCDMA standards

Designation: Kotlin Developer

Position 1 Junior

Position 2 Senior

Experience: 2 or 4 years

Package: 4.5-7 lacs/annum in hand

Position: Contractual (at least for 6 months and extendable basis performance)

Company Name: Dofin Corp.

Website: www.dofin.co

Job Location: Work from where it works for you

Who We are:

Dofin is a Product based company headquartered in Sheridan Way, California. Since 2019 we have been helping global companies and established brands reimagine their business by building impactful digital engineering solutions powered by the latest technologies.

What We do:

We create an engaging product on time with a team that designs software products with excellence.