Claims Adjudication Process

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

• Clarify feature requirements with product team
• Design end to end feature flow
• Write scalable and bug free code
• Take care of test and deployment pipeline
• Maintaining the existing products

• Must have experience with any scripting language (Javascript/NodeJS preferred)
• Experience with API-driven and highly scalable application is a plus
• Good knowledge of non relational DB (MongoDB preferred)
• Good with data structure and algorithms
• Good to have an experience with testing framework and CI/CD pipeline

The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.

Make outbound sales calls to calling list provided

Report to manager on a bi-weekly basis

Mark the status of each call using provided software

Data Entry

This is NOT a creative writing position

Your Responsibilities:

• Create Brand Identity for Testing Ground
• Produce Testing Ground’s marketing material
• Produce other content-based collateral based on our clients’ project brief
• Research competitors /industry clients and extract exact pointers for us and our clients.
• Work according to briefs for the branding needs and guidelines
• Write clear, persuasive, original copy designed to get customers to BUY from us

Skills Required:

• Strong copy editing and proofing skills.
• Experience in creating publicity/marketing collaterals
• Attention to small details 
• Strong communication skills and team spirit.
• ·Strong organizational skills and the ability to meet strict deadlines, often while working independently.
• Perfect in English.
• Independent learner, can conceptualize available information into good quality content 

This is a full-time role (9am-6pm, Mondays to Fridays), with a monthly salary of 363 USD.

The Company:

Testing Ground is disrupting the way new business ventures develop and grow in the different industries. We help founders and innovation leads in companies figure out where their new business vertical, test demand for it from customers across Asia and help them scale it up. We hand the new to the world and new to market products and solutions which will change the way the industry operates. We also work towards creating a workforce who is able to help other companies test and grow their business model.  

Testing Ground is a Singapore based startup with early satellite bases in Indonesia, Malaysia, India, Bangladesh, China and Vietnam. Joining us means that you will get the opportunity to learn from the founding members. Our founder has deep experience building and mentoring start-ups across Southeast Asia. His previous startup counts Eduardo Saverin, Co-founder of Facebook, as one of their investors. Our co-founders are experts in community and partnership development in China and Singapore as well as skilled in future oriented capabilities such as digital marketing, viral growth, content marketing and latest innovation strategies.

At Testing Ground, we want our team to be made up of people who have the ability to become the best. We practice Lean Startup and Agile. We do stand-ups and run experiments often. We have an open work culture but yet we are very focused and very energetic.

If you would like to learn and get your hands dirty in doing the work related to the latest innovation and methodology to creating a sustainable business model, this is the place for you. 

As a startup, everyone in the team are do-ers and want to make a name for themselves. We are driven and open to new ideas. Join us and have a chance to craft out your own growth as well as the company’s growth. 

The Opportunity:

As a copywriter at Testing Ground, you will have the opportunity to architect the copy of our collaterals, as well as play a part in envisioning the direction for our company and our clients. We are looking for someone who is always hungry to learn new tools and skills to develop great content that communicate key messages in a clean, simple way. Apply now if you thrive on watching your content come to life while bringing out the spirit of our brand. 

This Role is evaluated on:

• Aptitude in contributing to our projects and proactively honing your English Language skills

• Ability to contribute effectively in a fast-paced, deadline-driven and collaborative environment

• Ability to take ownership of projects through all phases, from start to end

• Ability to problem solve, keeping in mind the end goal
  
  

Why You Will Love Working with Testing Ground:

• If you have been thinking of starting your own business, this position will give you an in-depth insight to what works and doesn’t in the different industries and countries across Asia.   
• The firm believes that it is critical to encourage personal development to have a successful team. As such, we have a variety of online learning courses which you can use to pick up different skills and capabilities. 
• You will be exposed to different platforms and tools to help you become more efficient in doing your job.

Requirements:

At least Diploma in English-related/Communications-related backgrounds

What we’re looking for in you:

• Desire to learn and adapt to new technologies
• Able to work independently and proactively in a team
• Strong communication skills to liaise with marketing team and external vendors
• Ability to prioritize and manage multiple projects deadlines
• Positive attitude and willingness to learn
• Keen eye for detail

PRIMARY ROLE:

The Senior Associate - Business Development will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The business development executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

WHAT YOU'LL DO: 

·      Develop a growth strategy focused both on financial gain and customer satisfaction

·      Conduct research to identify new markets and customer needs

·      Arrange business meetings with prospective clients

·      Promote the company’s products/services addressing or predicting clients’ objectives

·      Prepare sales contracts ensuring adherence to law-established rules and guidelines

·      Keep records of sales, revenue, invoices etc.

·      Provide trustworthy feedback and after-sales support

·      Build long-term relationships with new and existing customers

·      Develop entry level staff into valuable salespeople

WHAT WE ARE LOOKING FOR:

·      Experience with lead generation and prospect management in the field of HR Services.

·      Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers

·      Persuasive and goal-oriented

·      Possesses an energetic, outgoing, and friendly demeanour

·      Able to professionally and confidently communicate with C-Level Executives

·      Bachelor’s degree or equivalent

·      1+ years of cold calling experience; previous experience in inside sales, or related sales experience; knowledge of sales process from initiation to close

·      Excellent analytical and time-management skills

·      Demonstrated and proven sales results

·      Ability to work independently or as an active member of a team