Professional Services Engineer

Job Title: Lead DevOps Engineer

Experience Required: 8+ years in DevOps or related fields

Employment Type: Full-time

About the Role:

We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.

Key Responsibilities:

Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).

CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.

Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.

Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.

Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.

Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.

Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.

Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.

Required Skills & Qualifications:

Technical Expertise:

Strong proficiency in cloud platforms like AWS, Azure, or GCP.

Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).

Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.

Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.

Proficiency in scripting languages (e.g., Python, Bash, PowerShell).

Soft Skills:

Excellent communication and leadership skills.

Strong analytical and problem-solving abilities.

Proven ability to manage and lead a team effectively.

Experience:

8+ years of experience in DevOps or Site Reliability Engineering (SRE).

3+ years in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.

Strong understanding of microservices, APIs, and serverless architectures.

Nice to Have:

Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.

Experience with GitOps tools such as ArgoCD or Flux.

Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).

Perks & Benefits:

Competitive salary and performance bonuses.

Comprehensive health insurance for you and your family.

Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.

Flexible working hours and remote work options.

Collaborative and inclusive work culture.

Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Responsibilities : 

• Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
•  Configuration, Troubleshooting and assisting setup of backup Environment.
• Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
• First and second level troubleshooting of the backup and restore issues
• Update & Maintain Pertinent technical and Operational Documentation
• Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
• Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
• Working with tape library teams on tape management
• Installation and configuration of backup software on servers and clients.
• Checking the failed backups for the day and rerunning them to meet SLA
• Setting up or Assisting in LAB/Dev machine needs for test purpose etc
• Requesting tapes from offsite location to facilitate restore
• Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
• Work on RPO ( Recovery Point Objective ) and failure reports
• Backup policies and storage media management
• Daily operational checklists
• Notifications to a Group of Users or IT Admins mailing list
• Work on Change management windows
• Generate multiple reports and metrics as required for operations and planning
• Strive for improvement in operational and business value.

Responsibilities and Duties

• To Lead and execute the whole of the procurement function or in parts for Commercial Interiors category as per company norms
• Responsible for purchase decisions that impact cost of purchase, quality of purchase and timeliness of delivery etc of the purchase in relation to commercial interiors
• Implement Industry best practices for Purchase / Procurement by implementing Processes including automation of purchase processes, creating and revising existing procedures and formats used for purchase, updating the database and enhancing vendor connect
• To ensure internal customer delight by timely processing of quotes received from the site / vendors, evaluation of vendors in the line of priority for cost/quality/delivery/process compliance etc, management of payment cycles, inventory management and implementing effective mechanisms in purchase management
• Managing team of procurement executives or offices and freshers wherever applicable to deliver the team objectives by managing team interactions effectively and in collaborative manner . Equally so to manage individual contributor role in procurement function
• Responsible for periodic purchase related MIS and relevant daily, weekly and monthly reports to the management

We are looking for a highly skilled computer programmer who is comfortable with both front and backend programming. Full stack developers are responsible for developing and designing frontend web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Fullstack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Full Stack web developer responsibilities: 

Developing frontend website architecture.

Designing user interactions on web pages.

Developing back-end website applications.

Creating servers and databases for functionality.

Ensuring cross-platform optimization for mobile phones.

Ensuring responsiveness of applications.

Working alongside graphic designers for web design features.

Seeing through a project from conception to finished product.

Designing and developing APIs.

Staying abreast of developments in web applications and programming languages.

What we are looking for?

A React JS Developer to manage a project for one of our biggest clients in the banking domain. The Individual should be passionate about technology, and experienced in developing and managing cutting-edge technology applications.

Technical Skills:

• 4 - 8 years experience in various software development/maintenance roles and proven experience working on React projects under an Agile /Scrum methodology and extensively used 

    React JS (Must Have)

    C#, .Net Core (Good to have)

    Web API

    JQuery

   HTML5

    Version control systems like GIT.

• Experience in doing peer reviews and code reviews.
• Unit Testing Frameworks like Jest and karma
• Exposure to Source control like TFS, GIT
• Understanding of Agile methodologies
• Experience with Real Estate IT systems would be an advantage.
• Understanding of Enterprise Frameworks, Release procedures, understanding of development environments.
• Demonstrated ability in communicating with business users and assessing their needs.
• Demonstrated ability in providing solutions and working through the full development life cycle.
• Experience in progress reporting to management.
• Time Management Skills.
• Analytical and problem-solving skills.
• Excellent troubleshooting and communication skills.
• Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal. 
• Other duties as required.
• Participate in requirements analysis
• Write clean, scalable code using React
• Test and deploy applications and systems
• Refactor and debug code.
• Develop documentation throughout the software development life cycle (SDLC).
• Expert in applications and provide technical support.
• Work closely with Solution Architect in designing applications. 
• Write unit tests/functional tests/integration tests as per the definition of done for the Scrum team. 
• Write and verifies code that adheres to the acceptance criteria 
• Development according to best practices as per industry standards. 
• Post Implementation Support and production support. 
• Work closely with Architects and Scrum Masters to ensure the team attains continuous improvement 
• Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal. 
• Ability to meet with clients as and when needed to discuss technical issues

Behavioral Skills:

• Resolve technical issues of projects and Explore alternate designs
• Participates as a team member and fosters teamwork through inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensures client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.

Certification:

• Any relevant certification would be added advantage