Professional Services Engineer

1.Outbound calls

2.Product/Service Knowledge

3.Lead Generation

4. Relationship Building

5. Sales Pitch

6.CRM Management

7.Follow Up

8.Collaboration

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Global IP Partners is hiring freshers for the following position:

Business Development Executive - 0+ Years of Experience.

#location: Mohali/Chandigarh

#5daysworking

Education Qualification Required: Graduate in any field

Skills required:

Extremely good hunting skills

Full-time Direct Sales professionals

Good verbal communicator

Excellent written communication skills

#Refrences are always welcomed!

Interested candidates kindly apply.

The role will be focused on the front end of the sales cycle. You will be responsible for identifying opportunities and generating a sales pipeline. This will be a hands-on position in a start-up environment, so we are looking for a motivated self-starter.

This role is for the US market with shift start time at 5 PM IST.

• Pitch the company and its products through rigorous prospecting.
• Strike and initiate conversations with high-profile personas in the prospective companies.
• Generate qualified sales lead opportunities.
• Maintain excellent data discipline.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 2-4 years of SaaS sales experience required.
• Graduate in any stream or equivalent.
• Have a basic knowledge of technology and a detailed understanding of SaaS.
• Excellent communication and interpersonal skills.
• Well versed in using tools such as LinkedIn, HubSpot, etc.
• Be self-motivated, data driven and result oriented.
• Should have experience & comfortable working in the US timezone.

You will work with the Sales team and report to Sales Account Executive

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Job Location- Pune

Experience – 4 to 7 Years 
Notice Period - Immediate preferred 

The Ideal Candidate-

This position is for UI Developers with hands-on experience in leading-edge technologies, looking to mark a niche in the software Industry

Essential Skills-
.

• Strong Command on Core Javascript, Core Java
• Strong Command on Angular JS and React JS
• Strong Knowledge of HTML5, CSS3 
• Highly Preferred, experience in D3, Canvas API 
• Ability to work on advanced javascript frameworks

If you are interested in an exciting role with learning and rewards, do apply. 

Required Knowledge and technical skills:
- Expert level experience designing and building web services using Java
- Hands on experience in frameworks like struts , springs, hibernate
- Experience with multiple database platforms
- Experience with high volume, mission critical applications
- Experience building distributed systems at Internet scale
- Knowledge of commonly used design patterns
- Prior experience building internet platforms from the ground up
- Understanding Microservices patterns and architectures, enterprise design and industry best practices.

Required Qualities/ personal skills:
- Strong written and verbal communication skills
- Strong interpersonal skills and time management skills
- Strong analytical and troubleshooting skills
- Experience working in an Agile environment
- Experience working in a fast-paced delivery environment