Senior Analyst QA (Automation Testing)

About The Role:

To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organised and user focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing and improving user onboarding and user engagement initiatives.

What Describes You Best

● 1 Year Experience in Customer facing roles (Preferably in Ed tech /publishing Industry)

● Minimum : Bachelor’s degree or Equivalent

● Fond of Engaging with Customers

● Open to travel (10-15 days) in a month

Skills: (must have)

● Excellent spoken and written English skills

● Excellent listening, negotiation, and communication skills

● Excellent organization skills

● Excellent telephone etiquette and willingness to engage with customers and users in person, by phone or digitally

● Hands-on with Microsoft office and Google suite

Additional Skills: (nice to have)

● Experience using Customer Management Tools (like CRM and Customer support tools etc)

What will you Own

Key accountability of CSC will be to drive product adoption, user engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.

How will you spend your time at Eclat

● Building customer trust by understanding their requirements and satisfactorily addressing the same based on sound product and industry knowledge

● Driving product adoption and usage throughout the customer/user lifecycle.

● Performing regular customer health check to keep tabs on product usage identify gaps in User Engagement and help resolve the same by collaborating with relevant stakeholders. - ●Creating and executing relevant training programs/collaterals to help educate customers on the products and features

● Representing voice of the customer and provide feedback to sales, support, and product teams

● Secure customer subscription renewals for the assigned accounts

● Identifying opportunities for customers to act as advocates for our offerings (e.g., testimonials, case studies)

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner network.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

Urgent Hiring!!!

We are looking for Android Developer

Job Description:

• 0.3 to 1 year of experience in developing android applications
• Proficiency in Java, Kotlin, or C++.
• Ability to easily use Android Studio, including the Android SDK.
• Prior experience as an Android Developer will be advantageous.
• Excellent coding and proofreading skills.
• Ability to manage your workload with minimal supervision
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order

Location: Surat (full-time onsite and local candidates only)

Thanks!

Role/Title: .NET WPF (Developer/Sr. Developer/Lead)

Location: Bangalore

Fulltime/Permanent opportunity

Developer 3-5 Years of experience

Sr. Developer 5-7 Years of experience

Lead 12+ Years of experience

Required Skills:

C#, .NET, MS SQL , WPF and VB .NET      

• Strong Hands-On experience in C#.Net, WPF
• Strong experience with OOPs concepts, Solid Principles, Design Patterns, MVVM framework, Prism and Dependency Injection
• Working experience in SQL Server
• Unit Test Framework (Nunit and NSubstitute)
• Nice to have VB.Net skills
• Independently to work and own the task assigned
• Good Communication skills
• (For Lead role) Lead the team technically and review the work along with his/her own tasks

• Hands-on experience in any Cloud Platform

• Microsoft Azure Experience

• Recruiting, training, monitoring and improving the performance of the team
• Engaging with lending partners to ensure timely process of loan applications
• Reviewing the team’s performance on a regular basis, then developing or replacing staff to have a consistently high performing team
• Managing customer escalations

• Any Graduation
• Should have experience in B2C tele sales management    
• Experience in the education loans vertical is a plus, but not mandatory
• Should be familiar with Excel, Google Sheets, etc. 
• Should be result-oriented and a have strong sense of ownership         
• Must have good communication skills

Responsibilities

• Own the messaging, style and tone of voice for TraceX
• Own the content strategy and calendar for different forms of content published by TraceX across its channels
• Custodian of the TraceX content guidelines and playbook, to be followed by employees across the organization when creating content for public consumption
• Develop editorial guidelines including for style and tone, creating enablement and training resources for stakeholders
• Work with a cross-departmental team, maintain the master content calendar for all web platforms including social media, website, and blogs
• Identify key segment pain points & communicate product value proposition across various channels
• Develop product messaging that differentiates new products and services from others in the market
• Communicate and develop content that show the value of new products and services for prospects and customers across different buying stages
• Own + Support in creating product content such as case studies, videos, website content, and blog posts
• Editorial responsibilities - Ensure stringent quality control for all external content being published on TraceX’s channels – social media, email newsletters, Press Releases, External articles etc.

• Collaborating with stakeholders such as freelance writers, editors, social media and brand marketers, and SEO specialists to create and refresh content to capture crucial SERP real estate
  
  

  Qualifications:

  • 5+ years experience in B2B SaaS or relevant fields
  • Tools Expertise: Experience on tools like WordPress, AHREF, Google Analytics, SEMRush, Ubersuggest, or their equivalent
  • Mastery of spoken & written word with excellent communication skills
  • Strong SEO knowledge and experience of search engine optimization practices, including ON Page and OFF Page Optimization
  • Sound judgment and decision-making ability in complex, ambiguous situations
  • Efficient project management and stakeholder management skills to scale content marketing programs

• Build efficient, testable, and reusable PHP modules
• Write all clean object-oriented PHP as well as efficient SQL
• Integrate features and improvements that can support our large-and-growing SAAS product.
• Take initiative and contribute to technical solutions, R&D.
• Contribute to internal tools/processes that help us manage the product and QA cycle
• Perform Unit testing.
• Opportunity to learn and work on interesting solutions like Application Scaling, Microservices, Batch Processing, Javascript frameworks like ReactJS.
• Keep abreast of new trends and best practices in web development
• Adhere to milestones assigned

Skills:

• Must require solid programming proficiency with Core PHP.
• Strong knowledge of OOPS and how to apply it in application code is a must.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with SQL databases and their declarative query languages.
• Exposure to designing and building APIs (REST/HTTP/Soap) is highly preferred.
• Understanding the fully synchronous behavior of PHP
• Experience with any MVC framework is an added advantage.
• Proficient understanding of software testing
• Understanding of code versioning tools, such as Bitbucket, Git is an advantage
• Understanding of product development environments and methodologies like Agile highly preferred
• Good problem-solving skills.

Desired Profile:

• Minimum 1.5 years of experience developing web applications and understanding modern PHP standards.
• The candidate should be willing to work with a startup/mid-size company.
• The candidate must love to code and must possess a thorough knowledge of web technologies.
• Motivated and ambitious to learn new technologies, grow as a leader in quick time.
• Good communication skills - must be able to explain work and provide answers in English

Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun)

Eager in learning new concepts, technologies and be productive in a short time

Convert a raw idea into usable real-life software products

Good understanding and working knowledge of technologies worked

Demonstrate good problem-solving skills

Write modular, readable, and maintainable code

Own and be able to manage a small to medium-sized project

Demonstrate the ability to guide and coach a new team member or fresher.