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Job Title: Field Sales Engineer (Civil/Construction)

Locations:

• Kolkata (Bhagwati Region)
• Mumbai / Navi Mumbai
• Bangalore

Experience: 1 – 2 Years Job Type: Full-time

Job Overview

We are looking for a dynamic and results-driven Field Sales Engineer to join our team. The ideal candidate should have a background in Civil Engineering (Diploma or Degree) combined with a passion for sales. You will be responsible for visiting construction sites, meeting with contractors and builders, generating new business, and closing deals.

Key Responsibilities

• Lead Generation: actively scout for new construction projects and potential clients (Builders, Contractors, Architects, and Civil Engineers) in the assigned territory.
• Field Visits & Cold Calling: Conduct daily field visits and cold calls to establish contact with decision-makers at construction sites.
• Technical Sales: Explain the technical specifications and benefits of our products/services to potential clients using your civil engineering knowledge.
• Proposal Management: Prepare and share accurate commercial quotations and technical proposals with clients.
• Closing Deals: Follow up on submitted quotations, negotiate pricing and terms, and successfully close sales to achieve monthly revenue targets.
• Relationship Building: Maintain strong, long-term relationships with existing clients to ensure repeat business.
• Reporting: Maintain daily reports of site visits, calls made, and effective sales pipeline status.

Requirements & Qualifications

• Education: Diploma in Civil Engineering or B.E./B.Tech in Civil Engineering (Strictly Required).
• Experience: 1 to 2 years of experience in Field Sales, Business Development, or Marketing within the Construction/Building Materials industry.
• Technical Knowledge: Strong understanding of construction processes, materials, and site terminology.
• Travel: Must be willing to travel extensively within the city/region for site visits.
• Skills:
• Excellent negotiation and convincing skills.
• Proficiency in local language (depending on location) and English.
• Basic computer skills (Excel/Email) for quotation sharing.

What We Offer

• Competitive Salary + Attractive Sales Incentives.
• Travel Allowances.
• Opportunity for career growth in the construction sales sector.

Education : ·  Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).

Add. Qualifications :

·  Master's degree in Business Administration (MBA), Operations Management, or Quality Management preferred.

·  Certifications in Lean Six Sigma (Green Belt or Black Belt), PMP (Project Management Professional), or other recognized process improvement methodologies are highly desirable.

·  Certifications in Quality Management Systems (e.g., ISO 9001 Lead Auditor) or Information Security Management Systems (e.g., ISO 27001 Lead Implementer/Auditor) are a strong plus.

·  Relevant certifications in data center operations (e.g., CDCP, CDCS, DCOS) are beneficial.

Overall Experience:

·  15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.

·  Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.

·  Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.

DC Specific Exp :

• Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.
• Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
• Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
• Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
• Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.

Role Purpose:

The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.

Key Responsibilities:

Operational Process Design & Optimization:

• Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).
• Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
• Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
• Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
• Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.

Performance Monitoring & Analytics:

• Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
• Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
• Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
• Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
• Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.

Compliance & Governance Management:

• Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
• Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
• Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
• Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.
• Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.

Key Deliverables:

Optimized & Standardized Processes:

• Comprehensive and up-to-date SOPs/MOPs/EOPs for all critical data center operational activities.
• Demonstrable reduction in operational inefficiencies and waste through process improvements.
• High level of process adherence across all data center sites.

Enhanced Operational Performance:

• Accurate and insightful operational performance dashboards and reports for key metrics.
• Measurable improvements in key operational KPIs (e.g., reduced MTTR, increased MTBF, optimized PUE).
• Effective Root Cause Analysis and CAPA implementation leading to reduced recurrence of incidents.

Robust Compliance Posture:

• Successful completion of all relevant operational certifications and audits with minimal non-conformities.
• Zero non-compliance penalties or significant regulatory breaches related to operations.
• A strong culture of compliance embedded within the operational teams.

Required Skills & Competencies:

Operations Excellence & Quality Management:

• Deep expertise in process analysis, design, and optimization methodologies (e.g., Lean, Six Sigma).
• Strong understanding of Quality Management Systems (QMS) and their application in operations.
• Proficiency in performance measurement, KPI development, and data analytics tools.
• Experience with Root Cause Analysis (RCA) frameworks (e.g., 5 Whys, Fishbone) and corrective/preventive actions (CAPA).

Data Center Operations & Compliance Knowledge:

• Solid understanding of data center critical infrastructure and IT operations from a process perspective.
• In-depth knowledge of industry standards and certifications relevant to data centers (e.g., Uptime Institute Tier, ISO 27001, SOC 2).
• Familiarity with relevant regulatory requirements (e.g., safety, environmental) applicable to data centers in India.
• Experience in audit management and responding to audit findings.

Leadership, Communication & Influence:

• Proven ability to lead cross-functional teams and influence stakeholders at all levels to adopt new processes and standards.
• Excellent written and verbal communication skills for documenting processes, preparing reports, and conducting training.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Ability to drive change management effectively in a complex operational environment.

Internal and External Stakeholders

• Internal Stakeholders:
• Director - Operations Engineering (Direct Manager): For strategic alignment, performance review, and technical validation of operational processes.
• VP - Operations: For overall operational strategy, governance, and high-level performance reporting.
• DGM - Operations IT: For ensuring IT operational processes align with excellence and compliance standards.
• Campus Operations Teams: For process implementation, adherence, and feedback.
• Project Management & Engineering Teams: For integrating operational excellence into new builds and upgrades.
• Quality & Risk Management Teams: For enterprise-wide quality and risk alignment.
• Legal & Compliance Teams: For ensuring adherence to regulatory frameworks.
• Sales & Solutions Teams: For understanding customer audit requirements and demonstrating operational capabilities.
• External Stakeholders:
• Certification Bodies (e.g., ISO, Uptime Institute): For audits and maintenance of certifications.
• External Auditors (e.g., for SOC 2, PCI DSS): For independent verification of compliance.
• Customers: For demonstrating operational reliability, security, and quality during audits or due diligence.
• Regulatory Authorities: For compliance inspections related to safety and environment.
• Consultants: For specialized advice on process improvement or compliance matters.

Key Performance Indicators (KPIs):

The performance of the Ops Excellence & Compliance will be measured against a comprehensive set of KPIs, including but not limited to:

• Process Effectiveness & Efficiency KPIs:
• Process Adherence Rate: Percentage of operational tasks executed as per documented SOPs/MOPs.
• Process Cycle Time Reduction: Measurable reduction in time taken for key operational processes (e.g., incident resolution, change implementation).
• Internal Audit Findings (Process Gaps): Reduction in the number and severity of findings related to process non-adherence.
• Automation Implementation Rate: Percentage of identified manual processes automated.
• Operational Performance Improvement KPIs:
• Improvement in MTTR / MTBF: Measurable reduction in Mean Time To Repair and increase in Mean Time Between Failures.
• PUE Optimization: Contribution to the reduction of Power Usage Effectiveness.
• Incident Recurrence Rate: Reduction in the recurrence of critical operational incidents.
• KPI Achievement for Operations Teams: Contribution to the overall achievement of operational KPIs.

• Compliance & Governance KPIs:
• Audit Success Rate: Successful completion of all internal and external operational compliance audits (e.g., ISO, SOC, customer audits) with zero critical findings.
• Compliance with Regulations: Absence of penalties or non-compliance issues from regulatory bodies.
• Documentation Completeness & Accuracy: Up-to-date and accurate status of all operational process documents (SOPs, MOPs).
• Training & Awareness Metrics: Participation and effectiveness of compliance training programs.

Looking to create a token on the blockchain for our Taxi App. Also want to create our own payment gateway like a cash app or Venmo. Would like for our Taxi app to accept payment via crypto.

Executive Assistant

We have an exciting opportunity for someone who is passionate about people management and is good at multi-tasking. Do you enjoy organizing, setting up events or meetings and aiding those who need help? Executive Assistants do a lot of different things, work with a lot of different people, and end up advancing to a lot of different careers. This position comes along with variability, excitement, and independence.

Location: Alwarpet, Chennai

Job Description:

As an Executive Assistant to the General partner at Boldcap Venture Partners LLP, you will work closely with the partner, schedule meetings for the partner, ensure smooth running of the office, manage HR related activities and manage internal and external communication with employees, vendors and other teams.

Responsibilities:

• Acting as the point of contact between the executives, teams and internal or external colleagues.
• Organizing meetings and closing the loop end to end.
• Handling correspondence directed to general partner.
• Making travel arrangements and detailed travel itineraries of the general partner.
• Taking dictation and minutes and writing them up subsequently.
• Responding to emails and document requests on behalf of executives.
• Producing reports and presentations.
• Co-ordinate with vendors and ensure payments are being processed in time.
• Maintaining the current filing and database system and looking for ways to improve current systems.
• Maintain all expenses sheet with supporting documents like bills, invoices etc.
• Maintain salary file of all employees with reimbursement details if any, check the same and provide to the accounts/payroll team for payroll processing of all Boldcap employees on 30th//31st of every month.
• Co-ordinate with accounts & compliance team for bookkeeping and filing activities.
• General administration and HR-related activities.
• Ensuring employees are adhering to all the policies (travel policy, leave policy etc.) of the company.
• Maintain all leave requests of the employees and keep track of balance leaves in their credit as per the leave policy.

Minimum Qualifications:

• Bcom/Mcom/BBA.
• Must have at least 1 year experience as an EA and possess 5 or more years of experience in total.
• Event management skills & team handling skills will be an added plus.

Other Skills:

• Well-organized, detail-oriented, ability to multi-task with great follow-up skills.
• Excellent time management skills.
• Well-developed organizational skills.
• Attention to detail.
• Great verbal and written communication skills.
• Professional discretion.
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
• Diversified people management skills.
• Proficient in MS Office suite, Google suite etc.

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.

Responsibilities:

• Answering incoming support queries from our customers via calls and live chat
• Logging and responding to customers through our ticketing system, Zendesk
• Managing assigned tickets promptly, ensuring customers are kept up to date
• Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
• Assist in updating and building our customer knowledge base & best practice guides
• Meeting SLA's and KPI's

Requirements:

• Tech-savvy and have a passion for customer service
• A strong problem solver and think logically at all times
• An advocator of our one-team mentality and a great team player
• A great listener and pride themselves on their impeccable communication skills
• Great at driving their personal development

Bachelor’s degree in Computer Science,

Information Systems or related field and/or equivalent relevant experience  Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support  Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework  Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g.  Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g  Knowledge and understanding of software development life cycle and industry best practices  Proficient in the use of MicrosoftOffice applications  Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc).  Must have experience with otherintegrationsinvolvingthe XAI IWS interfaces  Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services  Must have prior experience implementing (mobile workforce) any other third party workforce tool with CC&B  Must have prior experience implementing CC&Bwith a customer portal 

Role and Responsibilities

• Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
• Iterate on our product suite to look for ways we can deliver more value to our customer
• Identify growth levers that can create significant improvements in our growth
• Analyze and scope new product features and initiatives with our data, marketing and engineering teams
• Run experiments and take ownership of analysis from these experiments/KPIs
• Write accessible documentation on product features and initiatives
• Work with usage data and analytics to track product rollouts and feature efficacy

Skills & Experience

• You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
• You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
• You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
• You have a strong analytical background and can dive deep into KPIs to understand how to improve them
• You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
• Excellent written and oral communication skills with the ability to multitask

Qualifications and Education Requirements

B.E, Any Graduation in IT