Performance Marketing

Business System Operations Intern to support daily CRM and telephony operations. The role focuses on handling BAU activities, system access management, and basic troubleshooting, enabling smooth business operations across teams.

Key Responsibilities

CRM and telephony issue troubleshooting

User access management

Creating and Optimising CRM Process Flows – (Forms, workflows, tasks, etc…)

Maintaining and Creating automation workflows and journeys to cater business requirements.

Eligibility & Skills

Final-year student or recent graduate

Basic understanding of CRM and Telephony systems (They can do basic research on this before the interview)

Working knowledge of MS Excel / Google Sheets

Good communication (Written and Verbal)

Coordination skills

Key Competencies 

Detail-oriented and process-driven

Willingness to learn and take ownership

Reliable and responsive in day-to-day operations

Strong learning agility and adaptability

Job Overview:

As a Technical Lead, you will be responsible for leading the design, development, and deployment of AI-powered Edtech solutions. You will mentor a team of engineers, collaborate with data scientists, and work closely with product managers to build scalable and efficient AI systems. The ideal candidate should have 8-10 years of experience in software development, machine learning, AI use case development and product creation along  with strong expertise in cloud-based architectures.

Key Responsibilities:

AI Tutor & Simulation Intelligence

• Architect the AI intelligence layer that drives contextual tutoring, retrieval-based reasoning, and fact-grounded explanations.
• Build RAG (retrieval-augmented generation) pipelines and integrate verified academic datasets from textbooks and internal course notes.
• Connect the AI Tutor with the Simulation Lab, enabling dynamic feedback — the system should read experiment results, interpret them, and explain why outcomes occur.
• Ensure AI responses remain transparent, syllabus-aligned, and pedagogically accurate.

Platform & System Architecture

• Lead the development of a modular, full-stack platform unifying courses, explainers, AI chat, and simulation windows in a single environment.
• Design microservice architectures with API bridges across content systems, AI inference, user data, and analytics.
• Drive performance, scalability, and platform stability — every millisecond and every click should feel seamless.

Reliability, Security & Analytics

• Establish system observability and monitoring pipelines (usage, engagement, AI accuracy).
• Build frameworks for ethical AI, ensuring transparency, privacy, and student safety.
• Set up real-time learning analytics to measure comprehension and identify concept gaps.

Leadership & Collaboration

• Mentor and elevate engineers across backend, ML, and front-end teams.
• Collaborate with the academic and product teams to translate physics pedagogy into engineering precision.
• Evaluate and integrate emerging tools — multi-modal AI, agent frameworks, explainable AI — into the product roadmap.

Qualifications & Skills:

• 8–10 years of experience in software engineering, ML systems, or scalable AI product builds.
• Proven success leading cross-functional AI/ML and full-stack teams through 0→1 and scale-up phases.
• Expertise in cloud architecture (AWS/GCP/Azure) and containerization (Docker, Kubernetes).
• Experience designing microservices and API ecosystems for high-concurrency platforms.
• Strong knowledge of LLM fine-tuning, RAG pipelines, and vector databases (Pinecone, Weaviate, etc.).
• Demonstrated ability to work with educational data, content pipelines, and real-time systems.

Bonus Skills (Nice to Have):

• Experience with multi-modal AI models (text, image, audio, video).
• Knowledge of AI safety, ethical AI, and explain ability techniques.
• Prior work in AI-powered automation tools or AI-driven SaaS products.

Qualifications: 

• Bachelor's degree in Communications, Journalism, Engineering or a related field. 
• Proven experience as a Content Writer with at least 2 years of professional experience. 
• Exceptional writing, editing, and proofreading skills with a keen eye for detail and grammar. 
• Strong understanding of content marketing principles and strategies. 
• Familiarity with SEO best practices and keyword research tools. 
• Experience in crafting content for various digital platforms and channels, including websites, blogs, social media, and email campaigns. 
• Excellent research skills and the ability to translate complex technical concepts into clear, concise, and engaging content. 

Ability to work independently, manage multiple projects simultaneously, and meet deadlines. 

A portfolio showcasing a range of content writing samples across different formats and styles. 

The Business Development Manager will be responsible for independently prospecting, identifying, developing, managing, and closing new business opportunities and achieve assigned revenue targets and profitability for the Technical Consulting/ Managed Services in the designated territory.

Job Responsibilities:

• Develop and execute effective sales strategies and activities for the defined territory.
• Identifying, qualifying, developing, and closing potential sales opportunities.
• Consistently achieve assigned revenue targets and other key result areas.
• Develop and maintain a long-term business relationship with new and existing accounts.
• Build and maintain an effective relationship with multi-level decision-making contacts.
• Develop and maintain knowledge of assigned solutions, target market segment, etc.
• Work collaboratively with internal and external resources to develop and grow the business.
• Maintain an up-to-date record of all opportunities and activities in the CRM system.

Required Qualifications and Experience:

• At least 4-8  years of experience selling Software Products/Services to enterprise customers.
• Bachelor’s or Master’s degree in Engineering, Business, Marketing or appropriate field.
• Must have a deep understanding of Technical Consulting/ Managed Services and market trends.
• Familiar with solution selling techniques and strong account management skills.
• Proven track record of generating new business and achieving revenue targets.
• Ability to communicate and influence people at all levels in an organization.
• Must have a good industry network and existing relationship with C-level contacts in Bangalore/South.
• Proficient in Word, Excel, PowerPoint, Outlook, and other related applications.

Personal Characteristics:

• Must be able to work in a fast-paced, goal-oriented, and collaborative work environment.
• Ability to multi-task and prioritize work independently with minimal supervision
• Must have excellent communication, organizational and relationship-building skills.
• Possess a high degree of self-motivation, initiative, integrity, discipline, and commitment.
• Must be highly adaptable, process-oriented, result-driven, quick learner, and team player.

2 Areas of Expertise:

• New Business Development B2B Sales Solution Selling Revenue Generation Account Management Relationship Management Strategic Planning Prospecting Demand Generation Pipeline Management Team-Work Negotiation & Closing Solution
• Knowledge: Managed Services Technical Consulting Staffing Services Application Development Business Process Outsourcing.