PPC Executive

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Requirements:

• Proven experience as an HRBP, preferably in large-scale, fast-paced environments.
• Awareness of key HR metrics like attrition, shrinkage, WFM, etc.
• Strong experience in event management, including planning and executing large-scale events.
• Ability to use technology and digital media to enhance communication effectiveness.
• Proficiency in Microsoft Office tools (Publisher, Word, Excel, PowerPoint, SharePoint, Live Meeting).
• High energy, drive, enthusiasm, initiative, and commitment.
• Excellent communication, influencing, and interpersonal skills with an approachable style.
• Strong judgment, patience, and tact in challenging situations.
• Willingness to work night shifts.

Mandatory Criteria (Can't be neglected during screening) :

• Candidate must have minimum 10 years of experience in Human Resource Management as a DM or Manager, including team management experience and fluent communication skills.
• Candidate must have handled at least 1300 employee headcount.
• Candidate must be at Manager or Deputy Manager level currently (Assistant Manager designation will not be considered).
• Need candidates from BPO, KPO, or BPM industry only.
• Candidate must have strong expertise in Excel (Pivot, VLOOKUP, formulas, MIS reporting etc.)
• Candidate must be comfortable working in evening/UK shifts (5:30 PM – 3:00 AM).
• Candidate should have experience in HR Operations, Recruitment, Payroll, Compliance and conducting new joiner orientations.

Job Description – Data Science  

Basic Qualification:

• ME/MS from premier institute with a background in Mechanical/Industrial/Chemical/Materials engineering.
• Strong Analytical skills and application of Statistical techniques to problem solving
• Expertise in algorithms, data structures and performance optimization techniques
• Proven track record of demonstrating end to end ownership involving taking an idea from incubator to market
•   Minimum years of experience in data analysis (2+), statistical analysis, data mining, algorithms for optimization.

Responsibilities

The Data Engineer/Analyst will

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
  
• Clear interaction with Business teams including product planning, sales, marketing, finance for defining the projects, objectives.
  
• Mine and analyze data from company databases to drive optimization and improvement of product and process development, marketing techniques and business strategies
  
• Coordinate with different R&D and Business teams to implement models and monitor outcomes.
  
• Mentor team members towards developing quick solutions for business impact.
  
• Skilled at all stages of the analysis process including defining key business questions, recommending measures, data sources, methodology and study design, dataset creation, analysis execution, interpretation and presentation and publication of results.
  

• 4+ years’ experience in MNC environment with projects involving ML, DL and/or DS
  
• Experience in Machine Learning, Data Mining or Machine Intelligence (Artificial Intelligence)
  
• Knowledge on Microsoft Azure will be desired.
  
• Expertise in machine learning such as Classification, Data/Text Mining, NLP, Image Processing, Decision Trees, Random Forest, Neural Networks, Deep Learning Algorithms
  
• Proficient in Python and its various libraries such as Numpy, MatPlotLib, Pandas
  
• Superior verbal and written communication skills, ability to convey rigorous mathematical concepts and considerations to Business Teams.
  
• Experience in infra development / building platforms is highly desired.
  
• A drive to learn and master new technologies and techniques.
  

Key responsibilities: 

1. Define the overall content roadmap for AyurVAID across social media, website, and other communication channels, along with leadership 

1. Deliver high quality content on diseases, treatments, blogposts, FAQs etc. by conducting secondary research, AyurVAID case reports, discussions with Physicians and reviewing clinical textbooks 

1. Manage a team of content writers to ensure high productivity and quality outputs 

1. Set up an AyurVAID community (online) to engage on healthcare queries, sharing information, webinars, podcasts on regular basis on various topics 

1. Ensure patient testimonials (video) are scripted appropriately and edited by video editors 

1. Overall ownership of content generated for AyurVAID across channels 

Job Description: Dot Net Application Developer

Responsibilities:

• Develop and maintain robust web applications using Microsoft C# (C sharp) and MVC framework.
• Implement object-oriented programming concepts and create DLL libraries.
• Write optimized SQL queries, views, and stored procedures.
• Utilize jQuery, JavaScript, and Ajax for front-end development.
• Collaborate with cross-functional teams for requirements gathering and issue tracking using Azure DevOps and ServiceNow.
• Stay updated with industry trends and technologies.
• Work on Microsoft WinForms/Desktop and web applications.

Qualifications:

• 3-5 years of experience as a Dot Net Application Developer.
• Strong coding proficiency in Microsoft C# and MVC.
• Expertise in jQuery, JavaScript, and Ajax.
• Solid understanding of SQL queries and database management.
• Familiarity with Azure DevOps and ServiceNow.
• Knowledge of Microsoft .NET Core is a plus.
• Understanding of engineering applications like AutoCAD, MicroStation, Revit, and S3D is advantageous.
• Excellent problem-solving and communication skills.
• Immediate joiners preferred.

Location: Mumbai, India (Onsite at Vikhroli)

Salary: 14-15 LPA

To apply, email your resume and work samples to [email protected] Only shortlisted candidates will be contacted.

Note: Immediate joiners are preferred.

Desired Candidate Profile

• Graduate/ MBA with 3 years of experience in Search Engine Marketing (SEM) and Paid Search (PPC) & Facebook Ads
• Good understanding of web and app analytics
• Passionate about the Paid marketing campaigns across Web and App eco system
• An outstanding ability to think creatively
• Knack of numbers and identifying and resolving problems
• Excellent communication and interpersonal skills, with the ability to be personable yet persistent
• Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals
• Hands on knowledge of, Google Analytics, Google Ads, Bing
• Experience in planning and managing the advertising spends with clients over last 2 years
• Advanced Excel and Microsoft office skills
• Advanced certification for Google Ads, Google Analytics
• Experience working on 3rd party App analytics. Web analytics platform
• Excellent problem-solving and analytical skills and impeccable business judgment