Network Engineer / IT Infrastructure & Support

at ARDEM Incorporated

Network Engineer / IT Infrastructure & Support

ARDEM Incorporated

Company

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Network Engineer / IT Infrastructure & Support

at ARDEM Incorporated

Posted by Isha Ashwini

3 - 6 yrs

₹4L - ₹6L / yr

Remote only

Skills

Network engineering

Remote desktop

Amazon Web Services (AWS)

Active Directory

Disaster recovery

Windows Azure

Microsoft Office

Microsoft 365

Amazon S3

IAM

Amazon EC2

HIPAA

IT security

VPN

Amazon VPC

Role Context & Importance

At ARDEM, uninterrupted connectivity is mission-critical. Our remote teams across India process millions of pages and records annually using ARDEM Cloud Platforms, AWS WorkSpaces, and enterprise tools. The Network Engineer plays a central role in ensuring zero downtime for our processing operations, maintaining secure remote access for hundreds of team members, and supporting the cloud and on-premises infrastructure that underpins every client engagement.

Key Responsibilities

1. Remote Desktop & End-User Support

• Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.

• Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.

• Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.

• Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.

2. Identity & Access Management

• Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.

• Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.

• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEM’s internal and remote teams.

3. AWS Cloud Services Administration

• Configure, monitor, and support AWS services critical to ARDEM’s cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.

• Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.

• Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.

• Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEM’s BPO processing teams.

4. Network Infrastructure & Cisco Hardware

• Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEM’s processing centres.

• Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.

• Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.

• Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.

5. On-Premises Server Administration

• Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.

• Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.

• Perform routine health checks, patch management, and capacity planning for on-prem systems.

6. Security, Backup & Disaster Recovery

• Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEM’s data security policies.

• Support compliance with ARDEM’s ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.

• Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.

• Respond to and document security incidents; participate in periodic security audits and remediation activities.

7. Documentation & Knowledge Management

• Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.

• Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.

• Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.

8. Collaboration & Project Support

• Work closely with ARDEM’s Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.

• Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEM’s growth.

• Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEM’s three-shift processing operations.

Qualifications & Requirements

Education

• B.Tech in Information Technology

Experience

• 3–5 years of professional experience in network support, IT infrastructure management, or cloud administration.

• Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

Technical Skills – Required

• AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces – hands-on configuration and monitoring.

• Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.

• Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.

• Cisco networking hardware: switches, routers, firewalls – configuration and troubleshooting.

• VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).

• Network monitoring tools and log analysis for proactive issue detection.

• Backup and disaster recovery tools and procedures.

Technical Skills – Preferred

• Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.

• Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.

• Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

Certifications (Preferred)

AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

Soft Skills

• Strong analytical and systematic troubleshooting skills with a solution-first mindset.

• Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.

• Ability to work independently and collaboratively in a fully remote, distributed team environment.

• High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.

• Willingness to work rotational shifts to support ARDEM’s round-the-clock processing operations.

• Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

Device Type

Windows Laptop

Operating System

Windows 10 / Windows 11

Screen Size

14 Inches/ preferable to have 2 monitors

Screen Resolution

FHD (1920 × 1080) or higher

Processor

Intel Core i5 (8th Gen or later) or higher

RAM

Minimum 8 GB (Mandatory) – 16 GB preferred

Internet Speed

100 Mbps or higher (dedicated broadband connection)

Remote Tool

AnyDesk (to be installed and configured prior to joining)

Power Backup

UPS / Inverter recommended for uninterrupted connectivity

Role Context & Importance

Key Responsibilities

1. Remote Desktop & End-User Support

• Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.

• Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.

• Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.

• Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.

2. Identity & Access Management

• Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.

• Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.

• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEM’s internal and remote teams.

3. AWS Cloud Services Administration

• Configure, monitor, and support AWS services critical to ARDEM’s cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.

• Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.

• Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.

• Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEM’s BPO processing teams.

4. Network Infrastructure & Cisco Hardware

• Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEM’s processing centres.

• Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.

• Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.

• Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.

5. On-Premises Server Administration

• Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.

• Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.

• Perform routine health checks, patch management, and capacity planning for on-prem systems.

6. Security, Backup & Disaster Recovery

• Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEM’s data security policies.

• Support compliance with ARDEM’s ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.

• Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.

• Respond to and document security incidents; participate in periodic security audits and remediation activities.

7. Documentation & Knowledge Management

• Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.

• Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.

• Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.

8. Collaboration & Project Support

• Work closely with ARDEM’s Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.

• Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEM’s growth.

• Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEM’s three-shift processing operations.

Qualifications & Requirements

Education

• B.Tech in Information Technology

Experience

• 3–5 years of professional experience in network support, IT infrastructure management, or cloud administration.

• Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

Technical Skills – Required

• AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces – hands-on configuration and monitoring.

• Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.

• Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.

• Cisco networking hardware: switches, routers, firewalls – configuration and troubleshooting.

• VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).

• Network monitoring tools and log analysis for proactive issue detection.

• Backup and disaster recovery tools and procedures.

Technical Skills – Preferred

• Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.

• Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.

• Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

Certifications (Preferred)

AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

Soft Skills

• Strong analytical and systematic troubleshooting skills with a solution-first mindset.

• Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.

• Ability to work independently and collaboratively in a fully remote, distributed team environment.

• High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.

• Willingness to work rotational shifts to support ARDEM’s round-the-clock processing operations.

• Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

Device Type

Windows Laptop

Operating System

Windows 10 / Windows 11

Screen Size

14 Inches/ preferable to have 2 monitors

Screen Resolution

FHD (1920 × 1080) or higher

Processor

Intel Core i5 (8th Gen or later) or higher

RAM

Minimum 8 GB (Mandatory) – 16 GB preferred

Internet Speed

100 Mbps or higher (dedicated broadband connection)

Remote Tool

AnyDesk (to be installed and configured prior to joining)

Power Backup

UPS / Inverter recommended for uninterrupted connectivity

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About ARDEM Incorporated

Founded :

2014

Type :

Services

Size :

1000-5000

Stage :

Profitable

About

N/A

Company social profiles

N/A

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Agency job

via eSense Learning Pvt by Dipti Paralkar

Hyderabad

3 - 8 yrs

₹8L - ₹15L / yr

Docker

Kubernetes

DevOps

Amazon Web Services (AWS)

Windows Azure

+1 more

Experienced with Azure DevOps, CI/CD and Jenkins.

Experience is needed in Kubernetes (AKS), Ansible, Terraform, Docker.

Good understanding in Azure Networking, Azure Application Gateway, and other Azure components.

Experienced Azure DevOps Engineer ready for a Senior role or already at a Senior level.

Demonstrable experience with the following technologies:

Microsoft Azure Platform As A Service (PaaS) product such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services.

Understanding of Microsoft Identity and Access Management products such including Azure AD or AD B2C.

Microsoft Azure Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics.

Knowledge of PowerShell, GitHub, ARM templates, version controls/hotfix strategy and deployment automation.

Ability and desire to quickly pick up new technologies, languages, and tools

Excellent communication skills and Good team player.

Passionate about code quality and best practices is an absolute must

Must show evidence of your passion for technology and continuous learning

Experienced with Azure DevOps, CI/CD and Jenkins.

Experience is needed in Kubernetes (AKS), Ansible, Terraform, Docker.

Good understanding in Azure Networking, Azure Application Gateway, and other Azure components.

Experienced Azure DevOps Engineer ready for a Senior role or already at a Senior level.

Demonstrable experience with the following technologies:

Microsoft Azure Platform As A Service (PaaS) product such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services.

Understanding of Microsoft Identity and Access Management products such including Azure AD or AD B2C.

Microsoft Azure Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics.

Knowledge of PowerShell, GitHub, ARM templates, version controls/hotfix strategy and deployment automation.

Ability and desire to quickly pick up new technologies, languages, and tools

Excellent communication skills and Good team player.

Passionate about code quality and best practices is an absolute must

Must show evidence of your passion for technology and continuous learning

DevOps Engineer

at Indus OS

1 video

2 recruiters

Posted by Danish Choudhary

Mumbai, Noida, NCR (Delhi | Gurgaon | Noida)

1 - 4 yrs

₹7L - ₹13L / yr

DevOps

Ansible

Chef

Docker

Amazon Web Services (AWS)

+1 more

Job Description

We are looking to add DevOps Engineer to the Infra team.

Roles & Responsibilities

What you do :

Developing automation for the various deployments core to our business
Documenting run books for various processes / improving knowledge bases
Identifying technical issues, communicating and recommending solutions
Miscellaneous support (user account, VPN, network, etc)
Develop continuous integration / deployment strategies
Production systems deployment/monitoring/optimization
Management of staging/development environments

What you know :

Ability to work with a wide variety of open source technologies and tools
Ability to code/script (Python, Ruby, Bash)
Experience with systems and IT operations
Comfortable with frequent incremental code testing and deployment
Strong grasp of automation tools (Chef, Packer, Ansible, or others)
Experience with cloud infrastructure and bare-metal systems
Experience optimizing infrastructure for high availability and low latencies
Experience with instrumenting systems for monitoring and reporting purposes
Well versed in software configuration management systems (git, others)
Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
Data management skills

Education :

Degree in Computer Engineering or Computer Science
1-3 years of equivalent experience in DevOps roles.
Work conducted is focused on business outcomes
Can work in an environment with a high level of autonomy (at the individual and team level)
Comfortable working in an open, collaborative environment, reaching across functional.

Our Offering :

True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.

Perks :

Awesome benefits, social gatherings, etc.
Work with intelligent, fun, and interesting people in a dynamic start-up environment.

Eligibility

B.Tech/M.Tech/B.E

Company Introduction

Established in May 2015, Indus OS is a homebred system apps company, building India’s only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.

Job Description

We are looking to add DevOps Engineer to the Infra team.

Roles & Responsibilities

What you do :

Developing automation for the various deployments core to our business
Documenting run books for various processes / improving knowledge bases
Identifying technical issues, communicating and recommending solutions
Miscellaneous support (user account, VPN, network, etc)
Develop continuous integration / deployment strategies
Production systems deployment/monitoring/optimization
Management of staging/development environments

What you know :

Ability to work with a wide variety of open source technologies and tools
Ability to code/script (Python, Ruby, Bash)
Experience with systems and IT operations
Comfortable with frequent incremental code testing and deployment
Strong grasp of automation tools (Chef, Packer, Ansible, or others)
Experience with cloud infrastructure and bare-metal systems
Experience optimizing infrastructure for high availability and low latencies
Experience with instrumenting systems for monitoring and reporting purposes
Well versed in software configuration management systems (git, others)
Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
Data management skills

Education :

Degree in Computer Engineering or Computer Science
1-3 years of equivalent experience in DevOps roles.
Work conducted is focused on business outcomes
Can work in an environment with a high level of autonomy (at the individual and team level)
Comfortable working in an open, collaborative environment, reaching across functional.

Our Offering :

True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.

Perks :

Awesome benefits, social gatherings, etc.
Work with intelligent, fun, and interesting people in a dynamic start-up environment.

Eligibility

B.Tech/M.Tech/B.E

Company Introduction

DevOps Engineer

at Vernacular.ai

3 recruiters

Posted by Bablu Kumar

Bengaluru (Bangalore)

2 - 5 yrs

₹8L - ₹12L / yr

DevOps

Docker

Kubernetes

Amazon Web Services (AWS)

Bash

+3 more

2+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments
2+ years of hands-on experience as a DevOps engineer
Strong leadership, communication and interpersonal skills geared to getting things done
Developing themselves and the talent within their charge – fostering and creating opportunity for the team
Strong understanding of SRE concepts and the DevOps culture. Set the direction and strategy for your team, and help shape the overall SRE program for the company
Be able to lead complicated technical issues and communicating status updates/RCA with management and customers.
Own site stability, performance, capacity planning, DevOps recruitment.

2+ years of demonstrable experience leading site reliability and performance in large-scale, high-traffic environments
2+ years of hands-on experience as a DevOps engineer
Strong leadership, communication and interpersonal skills geared to getting things done
Developing themselves and the talent within their charge – fostering and creating opportunity for the team
Strong understanding of SRE concepts and the DevOps culture. Set the direction and strategy for your team, and help shape the overall SRE program for the company
Be able to lead complicated technical issues and communicating status updates/RCA with management and customers.
Own site stability, performance, capacity planning, DevOps recruitment.

DevOps Engineer

at Directi

13 recruiters

Posted by Richa Pancholy

Bengaluru (Bangalore)

2 - 8 yrs

₹10L - ₹40L / yr

Amazon Web Services (AWS)

Python

Linux/Unix

DevOps

MongoDB

+8 more

What is the Job like?We are looking for a talented individual to join our DevOps and Platforms Engineering team. You will play an important role in helping build and run our globally distributed infrastructure stack and platforms. Technologies you can expect to work on every day include Linux, AWS, MySQL/PostgreSQL, MongoDB, Hadoop/HBase, ElasticSearch, FreeSwitch, Jenkins, Nagios, and CFEngine amongst others.Responsibilities:- * Troubleshoot and fix production outages and performance issues in our AWS/Linux infrastructure stack* Build automation tools for provisioning and managing our cloud infrastructure by leveraging the AWS API for EC2, S3, CloudFront, RDS and Route53 amongst others* Contribute to enhancing and managing our continuous delivery pipeline* Proactively seek out opportunities to improve monitoring and alerting of our hosts and services, and implement them in a timely fashion* Code scripts and tools to collect and visualize metrics from linux hosts and JVM applications* Enhance and maintain our logs collection, processing and visualization infrastructure* Automate systems configuration by writing policies and modules for configuration management tools* Write both frontend (html/css/js) and backend code (Python, Ruby, Perl)* Participate in periodic oncall rotations for devopsSkills:- * DevOps/System Admin experience ranging between 3-4 years* In depth Linux/Unix knowledge, good understanding the various linux kernel subsystems (memory, storage, network etc)* DNS, TCP/IP, Routing, HA & Load Balancing* Configuration management using tools like CFEngine, Puppet or Chef* SQL and NoSQL databases like MySQL, PostgreSQL, MongoDB and HBase* Build and packaging tools like Jenkins and RPM/Yum* HA and Load balancing using tools like the Elastic Load Balancer and HAProxy* Monitoring tools like Nagios, Pingdom or similar* Log management tools like logstash, fluentd, syslog, elasticsearch or similar* Metrics collection tools like Ganglia, Graphite, OpenTSDB or similar* Programming in a high level language like Python or Ruby

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