
Job Description
Company is looking for a candidate who has a strong background to guide the Scrum Team on using agile practices and principles to deliver high quality products and contributing to the advancement and improvement of agile practices within the organization.
Skills
Scrum Framework and agile frameworks like Kanban, JIRA/Confluence.
What you need to succeed in this role
- Managing project scope and timelines
- Facilitating daily scrum, sprint planning and retrospective meeting
- Ensuring the team adheres to Scrum theory, practice, and guidelines
- Ensure each person is working on the right tasks to ensure timely and high-quality delivery
- Enabling collaborative processes and removing impediments for the scrum team
- 3+ years of experience in Jira, Scrum management, product delivery and project management
- A scrum master certification (CSM) would be a strong plus
Benefits of joining us
- Ability to join a small and growing team, and work with some of the coolest people you've ever met
- Opportunity to make an impact, and leave your mark on this organization.
- Competitive compensation, with the ability to shape your own career trajectory
- Go Extra Mile with Learning and Development
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.
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Role: Client Servicing Specialist
Location: Thane (Mumbai)
Work Experience: 3-4 Years
Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.
Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.
Job Description:
- Continuous benchmarking of clients competitors and industry practices
- Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
- Research on industry trends, promotions, business cycles and retention rates
- Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
- Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
- Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
- Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
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- Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
- Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings
Required Skills:
- Excellent communication and presentation skills
- Ability to manage various types of clients
- Good analytical skills and data orientation (should be good with excel and data analysis)
- Excellent in Time Management
- Ability to manage and get work done through the teams
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Mandatory Skills:
Soft skills required
Strong collaborative skills
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VueJS, NuxtJS, React, and React Native
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Know more than us about your craft, and be able to use data to support your design decisions.
- Gather benchmark data about jobs, compensation and benefits
- Map out salary ranges for our open positions
- Calculate retention, turnover and internal mobility rates
- Report on key recruiting metrics like time to fill and hiring costs
- Assist hiring managers in designing hiring and training plans
- Forecast costs by department and help create budgets
- Analyze employees’ answers to internal surveys (like job satisfaction surveys)
- Assess results from our employee performance reviews
- Identify top reasons why candidates and employees choose to work with our company and recommend areas of improvement for our HR procedures
Requirements and skills
- Work experience as an HR Analyst or similar role
- Experience using Human Resources Management Systems
- Excellent analytical skills
- Ability to create detailed spreadsheets, charts and presentations
- Good research abilities
- Familiarity with HR operations including hiring, payroll and employee benefits
- BSc in Human Resources, Business Administration or relevant field
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- Working closely with developers and QA teams as part of a customer support centre
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- Experience working within a technical operations environment relevant to associated skills stated.
- Be proficient in:
- Linux, zsh/ bash/ similar
- ssh, tmux/ screen/ similar
- vim/ emacs/ similar
- Computer networking
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- One or more programming/ scripting languages
- Git
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- Some familiarity with:
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- Databases: Cassandra, Postgres, MySQL or CloudSQL
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