Scrum Master

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

Role Overview

We are looking for a Senior Product Manager who is a builder at heart, deeply analytical, and thrives in

a fast-paced, high-ownership environment. This is a high-visibility role — you will report directly to the

Co-Founder and drive product strategy across one or more of our apps.

You will be the connective tissue between business goals, data insights, and engineering execution. If

you love dissecting user behaviour, running rapid experiments, and shipping products that millions of

people love — this role is for you.

Key Responsibilities

Product Strategy & Ownership▸ Own the end-to-end product roadmap for your charter — from ideation to launch to post-launch

iteration

▸ Define product vision aligned with Tamasha’s growth goals and present it directly to the Co-

Founder and leadership

▸ Make data-backed prioritisation decisions balancing user needs, business impact, and technical

feasibility

Data-Driven Decision Making

▸ Deep-dive into user data, engagement metrics, funnel analytics, and retention cohorts to surface

insights

▸ Design and run A/B experiments; interpret results rigorously and translate them into product bets

▸ Build and maintain dashboards (SQL, Metabase, Amplitude, or similar tools) to track KPIs and

health metrics

▸ Partner with Data Science and Analytics teams to build predictive models and personalisation

capabilities

Cross-Functional Execution

▸ Work closely with Design, Engineering, Marketing, and Growth teams to ship high-quality features

on time

▸ Write crisp PRDs, user stories, and acceptance criteria; ensure shared alignment across

stakeholders

▸ Remove blockers, unblock engineers, and maintain sprint velocity without compromising product

quality

User Research & Market Intelligence

▸ Lead user interviews, usability studies, and surveys to deeply understand our user segments

▸ Monitor competitive landscape across live streaming, social gaming, and creator economy

platforms

▸ Translate qualitative insights into quantified product opportunities

Growth & Monetisation

▸ Identify and execute levers for user acquisition, activation, engagement, and retention (AARRR)

▸ Partner with business teams on monetisation features — virtual goods, coins, gifting,

subscriptions

▸ Own creator and user lifecycle journeys across apps in the Tamasha ecosystem

What We're Looking For

Must-Have

▸ 6–7 years of product management experience, with at least 2 years in a senior/lead PM role▸ Strong data orientation — comfortable writing SQL queries, building dashboards, and driving

product decisions from data

▸ Must-have experience in Consumer Applications with large user bases (1M+ DAU preferred)

▸ Proven track record of owning 0→1 features as well as scaling existing products

▸ Excellent written and verbal communication; ability to influence without authority

▸ Prior experience in Social Entertainment or Gaming industry is strongly preferred

Nice-to-Have

▸ Hands-on experience with Amplitude, Mixpanel, Clevertap, Firebase, or similar tools

▸ Exposure to creator economy platforms or social networking products

▸ Experience at a high-growth startup (Series A–C stage)

▸ Technical background or prior engineering experience

Why Join Tamasha?

� Direct Co-Founder Exposure

Report to the Co-Founder. Your work has

board-level visibility and real strategic impact.

� Data-Rich Environment

Access to rich behavioural data across 30L+

users and 6 apps. Ideal for a data-first PM.

� Real Ownership

No bureaucracy. You own your charter end-to-

end — strategy, execution, and outcomes.

� Multi-App Ecosystem

Work across apps at different stages — early-

stage, growth, and scale all in one company.

What We’re Looking For:

• Strong experience in Python (5+ years).
• Hands-on experience with any database (SQL or NoSQL).
• Experience with frameworks like Flask, FastAPI, or Django.
• Knowledge of ORMs, API development, and unit testing.
• Familiarity with Git and Agile methodologies.
• Familiarity with the Kafka tool (Added Advantage)

Layer Tech Solutions is hiring a Web Developer with 1–3 years of experience

• Responsible for designing, developing, and maintaining responsive web applications
• Must have strong skills in HTML, CSS, and JavaScript
• Experience with modern frameworks like React or Angular preferred
• Knowledge of backend technologies (Node.js, PHP) is a plus
• Looking for proactive, team-oriented individuals
• Opportunities to learn and grow in a dynamic environment
• Passion for clean, scalable code is highly valued
• Full-time position with competitive benefits

Job Description

Technical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck.

Responsibilities

·       Design and develop application based on the architecture provided by the solution architects.

·       Help team members and co developers to achieve their tasks.

·       Maintain / monitor the new work items and support issues and have to assign it to the respective developers.

·       Communicate with BA persons and Solution architects for the new requirements and change requests.

·       Resolve any support tickets with the help of your team within service timelines.

·       Manage sprint to achieve the targets.

Technical Skills

·       Microsoft .NET MVC

·       .NET Core 3.1 or greater

·       C#

·       Web API

·       Async Programming, Threading, and tasks

·       Test Driven Development 

·       Strong expert in SQL (Table Design, Programing, Optimization)

·       Azure Functions

·       Azure Storage

·       MongoDB, NoSQL

Qualifications/Skills Desired:

·       Any Bachelor’s degree relevant to Computer Science. MBA or equivalent is a plus

·       Minimum of 8-10 years IT experience and managing a team(s) out of which 4-5 years should be as a technical/team lead.

·       Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required

·       Must have excellent organizational and time management skills with strong attention to detail

·       Confidentiality with privacy-sensitive customer and employee documents

·       Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality

·       Previous experience of customer interactions

1. To handle the full development cycle.

2. To be responsible for timely releases of the projects.

3. To have knowledge of server AWS.

4. Knowledge of W3C standards and best practices.

5. Experience in working on Linux (Installing and configuring packages like apache, Nginx, virtual hosts, etc)

6. Ability to translate business requirements into system design and perform as per the needs

7. Knowledge of Git.