Team Lead

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

Roles & Responsibilities

• Curate accurate and compelling product listings for the brand’s website & marketplaces like Amazon, Flipkart, Pepperfry, etc.
• Collaborate with teams to gather and update product information.
• Maintain consistent catalog formatting and apply SEO practices depending on type of platform.
• Be proactive in analyzing listing performance and identifying enhancement opportunities.
• Maintain the upload TAT target.
• Participate in the identification and correction of product errors and investigate catalog-related complaints.
• Coordinate with internal teams to ensure accurate and timely listings.
• Contribute information, ideas, and research to help develop and improve the quality of listings.
• Stay updated on industry trends and implement best practices.

Requirements:

• Proven catalog management expertise.
• Minimum 1-year experience in Amazon & Flipkart listing .
• Any Graduate Degree.
• Familiarity with e-commerce platforms and cataloging.
• Strong organizational and communication skills.
• Problem-solving with adaptability.
• Excellent interpersonal communication skills.
• Good excel knowledge.
• A keen interest in and knowledge of Sleep Solution related brands.
• A keen eye for details.
• Previous e-commerce experience is a plus.

What's in it for you?

- You get to drive the D2C revolution in India.

- Opportunity for professional growth.

- Direct exposure to running a business.

- Great peers, you can learn from.

- A chance to join a collaborative and dynamic team dedicated to enhancing the customer experience.

Looking out for Product Marketers -2023 MBA Passouts who can join immediately.

Key Responsibilities:

• Develop and identify new ICPs, IBPs, potential buyer-in-market signals and more for new products and services we or our clients offer to the market
• Responsible for the creation and execution of end-to-end marketing campaigns to position our products as solutions for our customers and partners worldwide.
• Communicate the value of new products and services to the sales and marketing team Speak and present both internally and externally to promote the story of our or our client's offerings
• Develop and implement promotional activities such as promotions and product launches
• Understand the market, target customers, their needs, the competition landscape to identify growth opportunities
• Build highly engaging campaigns across user funnels to increase conversion rates
• Create messaging and hooks for the entire customer journey, top of the funnel, middle of the funnel, bottom of the funnel
• Representing the customer voice in product development, marketing and all related communications.
• Develop comprehensive marketing plans for sales and marketing teams.
• Work closely with the product/service development team to determine the most profitable course for each existing and new product.
• Help the marketing team to generate strong momentum ahead of new product launches.
• Focus on implementing programs that consistently generate new, high-quality leads for our company
• Increase our digital presence with meaningful content, messaging, and tactics

Key Requirement:

• Data-driven with keen creative capabilities
• Ability to decode, grasp, and complex technical domains and convert it into customer problem statements
• Incredible ownership, accountability, follow-up/follow-through skills
• Strong collaboration across teams
• Strong numerical and analytical aptitude.
• Ability to think and react in a high-energy, fast-paced environment.
• Good People Management skills -Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Technical aptitude and agility to learn web-based tools
• Very strong written communication and presentation skills
• Project ownership and using customer data to identify and prioritize opportunities
• MBA degree is preferred

• Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc.
• Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups etc.
• Conduct business analysis and research to identify key metrics and opportunities for improvements
• Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories etc.
• Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities.
• Analyze the practicality of development requirements of new systems and upgrades to existing systems.
• Manage Project Scope and Scope creeps.
•  Raise Change Requests, interact with the Dev team and help in coming up with Impact analysis and estimates.
• Run the Capability Gaps analysis and deliver the report against it.
• Define the Business Case that can further result in Project Charter.
• Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques.
• Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required.
• Write and manage the scope of Jira and Confluence.
• Participate in user acceptance testing.

• 2+ years of experience in a similar role for web/mobile projects.

• Excellent documentation, verbal & written communication, and team collaboration skills.
• Sharp analytical and problem-solving skills.
• Outstanding presentation and leadership skills.
• Experience in iterative development methodologies like Agile.
• Technical Writing
• Experience with project management tools (Mention tools we are using or required )

What you need to have:

NodeJS Developer:

We at Fabzen Technologies are looking for a knowledgeable and experienced individual to fulfil the role of Node.js developer.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• Professional experience on a software development team as a Node.js developer.
• Strong software documentation skills.
• Ability to comprehend and implement detailed project specifications as well as the ability to adapt to various technologies.
• Strong problem-solving skills.
• Understanding of Software Development Life Cycle.
• High attention to detail.
• Excellent troubleshooting and communication skills.
• Able to work well in a team setting.

The candidate must be proficient at:

• Socket programming
• Async await and promises
• Databases such as mongo, MySQL
• Passport JS for Google and Facebook integration
• Working on APIs with authentication and authorization

Responsibilities:

• Work closely with the development team to deliver code as required for the applications and their updates.
• Ensure the design and development of the application fulfil our requirements and achieve desired objectives.
• Ensure company standards are followed; Project schedules and issues are effectively managed, and the same is effectively communicated.
• Ensure documentation, knowledge sharing, and training in new software.
• Create technical specifications and test plans.
• Monitor the functioning of the application and provide suggestions and support to maintain the same.

Experience in a game development company or in developing gaming applications would be an added advantage.