

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Beng involved in Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups, and Monitoring.
- Creating and managing CI/ CD pipelines for microservice architectures.
- Creating and managing application configuration.
- Researching and planning architectures and tools for smooth deployments.
- Logging, metrics and alerting management.
What you need to have:
- Proficient in Linux Commands line and troubleshooting.
- Proficient in designing CI/ CD pipelines using jenkins. Experience in deployment using Ansible.
- Experience in microservices architecture deployment, Hands-on experience on Docker, Kubernetes, EKS.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Configuration management tools like ansible/chef/puppet.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
- Proficient in bash scripting, python scripting is an advantage.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.
- Proficient in Configuration Management.

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The candidate should have a background in development/programming with experience in at least one of the following: .NET, Java (Spring Boot), ReactJS, or AngularJS.
Primary Skills:
- AWS or GCP Cloud
- DevOps CI/CD pipelines (e.g., Azure DevOps, Jenkins)
- Python/Bash/PowerShell scripting
Secondary Skills:
- Docker or Kubernetes
Role Introduction
• This role involves guiding the DevOps team towards successful delivery of Governance and
toolchain initiatives by removing manual tasks.
• Operate toolchain applications to empower engineering teams by providing, reliable, governed
self-service tools and supporting their adoption
• Driving good practice for consumption and utilisation of the engineering toolchain, with a focus
on DevOps practices
• Drive good governance for cloud service consumption
• Involves working in a collaborative environment and focus on leading team and providing
technical leadership to team members.
• Involves setting up process and improvements for teams on supporting various DevOps tooling
and governing the tooling.
• Co-ordinating with multiple teams within organization
• Lead on handovers from architecture teams to support major project rollouts which require the
Toolchain governance DevOps team to operationally support tooling
What you will do
• Identify and implement best practices, process improvement and automation initiatives for
improvement towards quicker delivery by removing manual tasks
• Ensure best practices and process are documented for reusability and keeping up-to date on
good practices and standards.
• Re-usable automation and compliance service, tools and processes
• Support and management of toolchain, toolchain changes and selection
• Identify and implement risk mitigation plans, avoid escalations, resolve blockers for teams.
Toolchain governance will involve operating and responding to alerts, enforcing good tooling
governance by driving automation, remediating technical debt and ensuring the latest tools
are utilised and on the latest versions
• Triage product pipelines, performance issues, SLA/SLO breaches, service unavailable along
with ancillary actions such as providing access to logs, tools, environments.
• Involve in initial / detailed estimates during roadmap planning or feature
estimation/planning of any automation identified for a given toolset.
• Develop, refine, and tune integrations between various tools
• Discuss with Product Owner/team on any challenges from implementation, deployment
perspective and assist in arriving probable solution and escalate any risks to get them
resolved w.r.t DevOps toolchain.
• In consultation with Head of DevOps and other stake holders, prioritization of items, item-
task breakdown; accountable for squad deliverables for sprint
• Involve in reviewing current components and plan for upgrade and ensure its communicated
to wider audience within Organization
• Involve in reviewing access / role and enhance and automate provisioning.
• Identify and encourage areas for growth and improvement within the team e.g conducts
regular 1-2-1’s with squad members to provide support, mentoring and goal setting
• Involve in performance management ,rewards and recognition of team members, Involve in
hiring process.• Plan for upskill of team to know about tools and perform tasks. Ensure quicker onboarding
of new joiners/freshers to team to be productive.
• Review ticket metrics to measure the health of the project including SLAs and plan for
improvement.
• Requirement for on call for critical incidents that happen Out of Hours, based on tooling SLA.
This may include planning standby schedule for squad, carrying out retrospective for every
callout and reviewing SLIs/SLOs.
• Owns the tech/repair debt, risk and compliance for the tooling with respect to
infrastructure, pipelines, access etc
• Track optimum utilization of resources and monitor/track the delivery schedule
• Review solutions designs with the Architects / Principal DevOps Engineers as required
• Provide monthly reporting which align to DevOps Tooling KPIs
What you will have
• Candidate should have 8+ years of experience and Hands-on DevOps experience and
experience in team management.
• Strong communication and interpersonal skills, Team player
• Good working experience of CI/CD tools like Jenkins, SonarQube, FOSSA, Harness, Jira, JSM,
ServiceNow etc.
• Good hands on knowledge of AWS Services like EC2, ECS, S3, IAM, SNS, SQS, VPC, Lambda,
API Gateway, Cloud Watch, Cloud Formation etc.
• Experience in operating and governing DevOps Toolchain
• Experience in operational monitoring, alerting and identifying and delivering on both repair
and technical debt
• Experience and background in ITIL/ITSM processes. The candidate will ensure development
of the appropriate (ITSM) model and processes, based on the ITIL Service Management
framework. This includes the strategic, design, transition, and operation services and
continuous service improvement
• Provide ITSM leadership experience and coaching processes
• Experience on various tools like Jenkins, Harness, Fossa,
• Experience of hosting and managing applications on AWS/AZURE•
• Experience in CI/CD pipeline (Jenkins build pipelines)
• Experience in containerization (Docker/Kubernetes)
• Experience in any programming language (Node.js or Python is preferred)
• Experience in Architecting and supporting cloud based products will be a plus
• Experience in PowerShell & Bash will be a plus
• Able to self manage multiple concurrent small projects, including managing priorities
between projects
• Able to quickly learn new tools
• Should be able to mentor/drive junior team members to achieve desired outcome of
roadmap-
• Ability to analyse information to identify problems and issues, and make effective decisions
within short span
• Excellent problem solving and critical thinking
• Experience in integrating various components including unit testing / CI/CD configuration.
• Experience to review current toolset and plan for upgrade.
• Experience with Agile framework/Jira/JSM tool.• Good communication skills and ability to communicate/work independently with external
teams.
• Highly motivated, able to work proficiently both independently and in a team environment
Good knowledge and experience with security constructs –
Key Sills Required for Lead DevOps Engineer
Containerization Technologies
Docker, Kubernetes, OpenShift
Cloud Technologies
AWS/Azure, GCP
CI/CD Pipeline Tools
Jenkins, Azure Devops
Configuration Management Tools
Ansible, Chef,
SCM Tools
Git, GitHub, Bitbucket
Monitoring Tools
New Relic, Nagios, Prometheus
Cloud Infra Automation
Terraform
Scripting Languages
Python, Shell, Groovy
· Ability to decide the Architecture for the project and tools as per the availability
· Sound knowledge required in the deployment strategies and able to define the timelines
· Team handling skills are a must
· Debugging skills are an advantage
· Good to have knowledge of Databases like Mysql, Postgresql
It is advantageous to be familiar with Kafka. RabbitMQ
· Good to have knowledge of Web servers to deploy web applications
· Good to have knowledge of Code quality checking tools like SonarQube and Vulnerability scanning
· Advantage to having experience in DevSecOps
Note: Tools mentioned in bold are a must and others are added advantage
Position Summary
Cloud Engineer helps to solutionize, enable, migrate and onboard clients to a secure cloud
platform, which offload the heavy lifting for the clients so that they can focus on their own business
value creation.
Job Description
- Assessing existing customer systems and/or cloud environment to determine the best migration approach and supporting tools used
- Build a secure and compliant cloud environment, with a proven enterprise operating model, on-going cost optimisation, and day-to-day infrastructure management
- Provide and implement cloud solutions to reduce operational overhead and risk, and automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support their infrastructure
- Collaborate with internal service teams to meet the clients’ needs for their infrastructure and application deployments
- Troubleshoot complex infrastructure deployments, recreate customer issues, and build proof of concept environments that abide by cloud-best-practices & well architecture frameworks
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
- Work on critical, highly complex customer problems that will span across multiple cloud platforms and services
- Identify and drive improvements on process and technical related issues. Act as an escalation point of contact for the clients
- Drive clients meetings & communication during reviews
Requirement:
- Degree in computer science or a similar field.
- At least 2 year of experience in the field of cloud computing.
- Experience with CI/CD systems.
- Strong in Cloud services
- Exposure to AWS/GCP and other cloud-based infrastructure platforms
- Experience with AWS configuration and management – EC2, S3, EBS, ELB, IAM, VPC, RDS, CloudFront etc
- Exposure in architecting, designing, developing, and implementing cloud solutions on AWS platforms or other cloud server such as Azure, Google Cloud
- Proficient in the use and administration of all versions of MS Windows Server
- Experience with Linux and Windows system administration and web server configuration and monitoring
- Solid programming skills in Python, Java, Perl
- Good understanding of software design principles and best practices
- Good knowledge of REST APIs
- Should have hands-on experience in any deployment orchestration tool (Jenkins, Urbancode, Bamboo, etc.)
- Experience with Docker, Kubernetes, and Helm charts
- Hands on experience in Ansible and Git repositories
- Knowledge in Maven / Gradle
- Azure, AWS, and GCP certifications are preferred.
- Troubleshooting and analytical skills.
- Good communication and collaboration skills.


Cloud native technologies - Kubernetes (EKS, GKE, AKS), AWS ECS, Helm, CircleCI, Harness, Severless platforms (AWS Fargate etc.)
Infrastructure as Code tools - Terraform, CloudFormation, Ansible
Scripting - Python, Bash
Desired Skills & Experience:
Projects/Internships with coding experience in either of Javascript, Python, Golang, Java etc.
Hands-on scripting and software development fluency in any programming language (Python, Go, Node, Ruby).
Basic understanding of Computer Science fundamentals - Networking, Web Architecture etc.
Infrastructure automation experience with knowledge of at least a few of these tools: Chef, Puppet, Ansible, CloudFormation, Terraform, Packer, Jenkins etc.
Bonus points if you have contributed to open source projects, participated in competitive coding platforms like Hackerearth, CodeForces, SPOJ etc.
You’re willing to learn various new technologies and concepts. The “cloud-native” field of software is evolving fast and you’ll need to quickly learn new technologies as required.
Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.
B.E/B.Tech/M.Tech or equivalent experience.
We are having an excellent job opportunity for the position for AWS Infra Architect for one of the reputed Multinational Company at Hyderabad.
Mandate Skills : Please find the below expectations
- We need at-least 3+ years of experience as an Architect in AWS Primary Skills
- Designing, Planning, Implementation , Providing the solutions in Designing the Architecture
- Automation Using Terraform / Powershell /Python
- Should have good experience in Cloud formation Templates
- Experience in Cloudwatch
- Security in AWS
- Strong Linux Administration skills
Specific responsibilities commensurate with experience and include:
- Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
- Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
- Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
- Determine branching strategy and maintain branches for various components, products, and product lines
- Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
- Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
- Self-driven-- takes action to move tickets from start to completion with minimal oversight
- Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
- Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
- Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
- Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
- Define chain of communication and immediate paths of action in the case of a build fault state
- Ability to work within constraints of the internal network without access to commercial cloud solutions
- Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
- Perform static code and security analysis
- Design and execute unit tests and perform code coverage analysis
- Able to work in Agile development team environment
Key Requirement & Qualifications:
- Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
- 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
- Experience with the development and deployment of CM processes and tools
- Build automation for .NET using TeamCity (Jenkins is an asset)
- Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
- Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
- 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
- Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
- 6+ years (minimum) in web/desktop application software development experience
- Excellent problem solving, critical and analytical thinking
- Strong team player who understands SDLC and QA methodologies
- A professional, results-oriented individual with a high degree of self-motivation
- Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
- Working with virtual machines and build management on virtual machines (VMware preferred).
- Managing configurations for multiple build environments
- OS administration and scripting experience (Windows is a must, Linux desired)
- Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
- Creation and maintenance of monitoring and alert systems (Zabbix)
- Familiarity with databases (SQL-based) - create, modify, optimize (via script)
- Data and metrics gathering, aggregation, and reporting
- Experience with work management and documentation tools: JIRA and Confluence
- Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
- Hands on experience in DevOps tools configuration in different environments.
- Strong knowledge of working with DevOps design patterns, processes and best practices
- Hand-on experience in Setting up Build pipelines.
- Prior working experience in system administration or architecture in Windows or Linux.
- Must have experience in GIT (BitBucket, GitHub, GitLab)
- Hands-on experience on Jenkins pipeline scripting.
- Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
- Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
- Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
- Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
- Good to have experience in migrating code repositories from one source control to another.
- Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
- Must have good communication skills and problem solving skills
• Bachelor or Master Degree in Computer Science, Software Engineering from a reputed
University.
• 5 - 8 Years of experience in building scalable, secure and compliant systems.
• More than 2 years of experience in working with GCP deployment for millions of daily visitors
• 5+ years hosting experience in a large heavy-traffic environment
• 5+ years production application support experience in a high uptime environment
• Software development and monitoring knowledge with Automated builds
• Technology:
o Cloud: AWS or Google Cloud
o Source Control: Gitlab or Bitbucket or Github
o Container Concepts: Docker, Microservices
o Continuous Integration: Jenkins, Bamboos
o Infrastructure Automation: Puppet, Chef or Ansible
o Deployment Automation: Jenkins, VSTS or Octopus Deploy
o Orchestration: Kubernets, Mesos, Swarm
o Automation: Node JS or Python
o Linux environment network administration, DNS, firewall and security management
• Ability to be adapt to the startup culture, handle multiple competing priorities, meet
deadlines and troubleshoot problems.

