
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Beng involved in Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups, and Monitoring.
- Creating and managing CI/ CD pipelines for microservice architectures.
- Creating and managing application configuration.
- Researching and planning architectures and tools for smooth deployments.
- Logging, metrics and alerting management.
What you need to have:
- Proficient in Linux Commands line and troubleshooting.
- Proficient in designing CI/ CD pipelines using jenkins. Experience in deployment using Ansible.
- Experience in microservices architecture deployment, Hands-on experience on Docker, Kubernetes, EKS.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Configuration management tools like ansible/chef/puppet.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
- Proficient in bash scripting, python scripting is an advantage.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.
- Proficient in Configuration Management.

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Associate Principal Engineer, Linux Administrator
Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience:9-11 years
Job description
REQUIREMENTS:
- Strong experience in DevOps, Platform Engineering, and Infrastructure Automation
- Deep hands-on expertise in Linux Administration (RHEL, CentOS, Ubuntu) – OS hardening, security, patching, and performance management (Must Have)
- Strong experience with Cloud Technologies – Public & Private Cloud environments (Must Have)
- Hands-on experience with Infrastructure as Code (IaC) using Terraform (Must Have)
- Strong automation expertise using Ansible for configuration management and infrastructure provisioning (Must Have)
- Experience building and managing CI/CD pipelines and end-to-end deployment automation
- Strong experience with Kubernetes administration, orchestration, and cluster management (Must Have)
- Hands-on experience with Docker containerization and Helm package management
- Experience managing large-scale development and infrastructure environments
- Strong understanding of Networking concepts, connectivity, design, troubleshooting, and network automation
- Experience with Observability & Monitoring tools and best practices
- Experience with Proxmox virtualization platform administration and management
- Knowledge of Edge Technologies and distributed infrastructure environments
- Basic understanding and administration of Active Directory (AD)
- Experience implementing AI-driven Automation solutions and operational efficiencies
- Strong understanding of infrastructure security, compliance, and governance
- Experience working in Agile/Scrum environments
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and stakeholder management skills
RESPONSIBILITIES:
- Design, build, and manage scalable infrastructure platforms across cloud and on-premise environments
- Administer and maintain Linux servers including security hardening, patching, performance tuning, and troubleshooting
- Develop and manage Infrastructure as Code (IaC) solutions using Terraform
- Automate infrastructure provisioning, configuration management, and operational tasks using Ansible
- Design, implement, and maintain CI/CD pipelines for application and infrastructure deployments
- Deploy, manage, and optimize Kubernetes clusters and containerized workloads
- Manage Docker environments and Helm-based application deployments
- Design and implement network solutions ensuring security, reliability, and scalability
- Monitor infrastructure health, performance, and availability using observability and monitoring tools
- Manage and support Proxmox virtualization environments
- Implement AI-driven automation initiatives to improve operational efficiency and reduce manual effort
- Support edge infrastructure deployments and distributed computing environments
- Collaborate with development, security, and operations teams to deliver reliable platform services
- Troubleshoot production incidents and perform root cause analysis
- Define infrastructure standards, automation frameworks, and operational best practices
- Ensure high availability, scalability, security, and reliability of infrastructure platforms
- Mentor junior engineers and provide technical leadership on DevOps and platform engineering initiatives
- Participate in Agile ceremonies and contribute to continuous improvement initiatives
- Work closely with stakeholders to understand infrastructure requirements and deliver optimal solutions
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related fields
ROLES AND RESPONSIBILITIES:
- Plan, schedule, and manage all releases across product and customer projects.
- Define and maintain the release calendar, identifying dependencies and managing risks proactively.
- Partner with engineering, QA, DevOps, and product management to ensure release readiness.
- Create release documentation (notes, guides, videos) for both internal stakeholders and customers.
- Run a release review process with product leads before publishing.
- Publish releases and updates to the company website release section.
- Drive communication of release details to internal teams and customers in a clear, concise way.
- Manage post-release validation and rollback procedures when required.
- Continuously improve release management through automation, tooling, and process refinement.
IDEAL CANDIDATE:
- 3+ years of experience in Release Management, DevOps, or related roles.
- Strong knowledge of CI/CD pipelines, source control (Git), and build/deployment practices.
- Experience creating release documentation and customer-facing content (videos, notes, FAQs).
- Excellent communication and stakeholder management skills; able to translate technical changes into business impact.
- Familiarity with SaaS, iPaaS, or enterprise software environments is a strong plus.
PERKS, BENEFITS AND WORK CULTURE:
- Competitive salary package.
- Opportunity to learn from and work with senior leadership & founders.
- Build solutions for large enterprises that move from concept to real-world impact.
- Exceptional career growth pathways in a highly innovative and rapidly scaling environment.
NOTE- This is a contractual role for a period of 3-6 months.
Responsibilities:
● Set up and maintain CI/CD pipelines across services and environments
● Monitor system health and set up alerts/logs for performance & errors ● Work closely with backend/frontend teams to improve deployment velocity
● Manage cloud environments (staging, production) with cost and reliability in mind
● Ensure secure access, role policies, and audit logging
● Contribute to internal tooling, CLI automation, and dev workflow improvements
Must-Haves:
● 2–3 years of hands-on experience in DevOps, SRE, or Platform Engineering
● Experience with Docker, CI/CD (especially GitHub Actions), and cloud providers (AWS/GCP)
● Proficiency in writing scripts (Bash, Python) for automation
● Good understanding of system monitoring, logs, and alerting
● Strong debugging skills, ownership mindset, and clear documentation habits
● Infra monitoring tools like Grafana dashboards
What we look for:
As a DevOps Developer, you will contribute to a thriving and growing AIGovernance Engineering team. You will work in a Kubernetes-based microservices environment to support our bleeding-edge cloud services. This will include custom solutions, as well as open source DevOps tools (build and deploy automation, monitoring and data gathering for our software delivery pipeline). You will also be contributing to our continuous improvement and continuous delivery while increasing maturity of DevOps and agile adoption practices.
Responsibilities:
- Ability to deploy software using orchestrators /scripts/Automation on Hybrid and Public clouds like AWS
- Ability to write shell/python/ or any unix scripts
- Working Knowledge on Docker & Kubernetes
- Ability to create pipelines using Jenkins or any CI/CD tool and GitOps tool like ArgoCD
- Working knowledge of Git as a source control system and defect tracking system
- Ability to debug and troubleshoot deployment issues
- Ability to use tools for faster resolution of issues
- Excellent communication and soft skills
- Passionate and ability work and deliver in a multi-team environment
- Good team player
- Flexible and quick learner
- Ability to write docker files, Kubernetes yaml files / Helm charts
- Experience with monitoring tools like Nagios, Prometheus and visualisation tools such as Grafana.
- Ability to write Ansible, terraform scripts
- Linux System experience and Administration
- Effective cross-functional leadership skills: working with engineering and operational teams to ensure systems are secure, scalable, and reliable.
- Ability to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.
The AWS Cloud/Devops Engineer will be working with the engineering team and focusing on AWS infrastructure and automation. A key part of the role is championing and leading infrastructure as code. The Engineer will work closely with the Manager of Operations and Devops to build, manage and automate our AWS infrastructure.
Duties & Responsibilities:
- Design cloud infrastructure that is secure, scalable, and highly available on AWS
- Work collaboratively with software engineering to define infrastructure and deployment requirements
- Provision, configure and maintain AWS cloud infrastructure defined as code
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
- Perform infrastructure cost analysis and optimization
Qualifications:
- At least 1-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
- Strong understanding of how to secure AWS environments and meet compliance requirements
- Expertise using Chef for configuration management
- Hands-on experience deploying and managing infrastructure with Terraform
- Solid foundation of networking and Linux administration
- Experience with CI-CD, Docker, GitLab, Jenkins, ELK and deploying applications on AWS
- Ability to learn/use a wide variety of open source technologies and tools
- Strong bias for action and ownership
Roles & Responsibilities :
- Champion engineering and operational excellence.
- Establish a solid infrastructure framework and excellent development and deployment processes.
- Provide technical guidance to both your team members and your peers from the development team.
- Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
- Be part of and help create a positive work environment based on accountability.
- Communicate across functions and drive engineering initiatives.
- Initiate cross team collaboration with product development teams to develop high quality, polished products, and services.
Required Skills :
- 5+ years of professional experience developing and launching software products on Cloud.
- Basic understanding Java/Go Programming
- Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
- Deep understanding of AWS or Any Cloud.
- Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
- Good Understanding of Operating systems
- Strong technical background with track record of individual technical accomplishments
- Ability to handle multiple competing priorities in a fast-paced environment
- Ability to establish credibility with smart engineers quickly.
- Most importantly, ability to learn and urge to learn new things.
- B.Tech/M.Tech in Computer Science or a related technical field.
What will you do?
- Setup, manage Applications with automation, DevOps, and CI/CD tools.
- Deploy, Maintain and Monitor Infrastructure and Services.
- Automate code and Infra Deployments.
- Tune, optimize and keep systems up to date.
- Design and implement deployment strategies.
- Setup infrastructure in cloud platforms like AWS, Azure, Google Cloud, IBM cloud, Digital Ocean etc as per requirement.
What is the role?
As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.
Key Responsibilities
- Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Working on Docker images and maintaining Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Working on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
- Required Technical and Professional Expertise.
What are we looking for?
- Minimum 4-6 years of experience in IT industry.
- Expertise in implementing and managing Devops CI/CD pipeline.
- Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
- Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
- Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience with working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience and well versed with Jira tool is a plus.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Specific responsibilities commensurate with experience and include:
- Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
- Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
- Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
- Determine branching strategy and maintain branches for various components, products, and product lines
- Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
- Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
- Self-driven-- takes action to move tickets from start to completion with minimal oversight
- Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
- Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
- Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
- Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
- Define chain of communication and immediate paths of action in the case of a build fault state
- Ability to work within constraints of the internal network without access to commercial cloud solutions
- Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
- Perform static code and security analysis
- Design and execute unit tests and perform code coverage analysis
- Able to work in Agile development team environment
Key Requirement & Qualifications:
- Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
- 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
- Experience with the development and deployment of CM processes and tools
- Build automation for .NET using TeamCity (Jenkins is an asset)
- Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
- Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
- 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
- Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
- 6+ years (minimum) in web/desktop application software development experience
- Excellent problem solving, critical and analytical thinking
- Strong team player who understands SDLC and QA methodologies
- A professional, results-oriented individual with a high degree of self-motivation
- Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
- Working with virtual machines and build management on virtual machines (VMware preferred).
- Managing configurations for multiple build environments
- OS administration and scripting experience (Windows is a must, Linux desired)
- Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
- Creation and maintenance of monitoring and alert systems (Zabbix)
- Familiarity with databases (SQL-based) - create, modify, optimize (via script)
- Data and metrics gathering, aggregation, and reporting
- Experience with work management and documentation tools: JIRA and Confluence









