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B2B Cloud Telephony Co. logo
Devops Engineer
B2B Cloud Telephony Co.
Devops Engineer
Unnati's logo

Devops Engineer

at B2B Cloud Telephony Co.

Agency job
via Unnati
4 - 7 yrs
₹14L - ₹18L / yr
Remote only
Skills
DevOps
skill iconDocker
skill iconKubernetes
Terraform
skill iconAmazon Web Services (AWS)
CI/CD
Linux/Unix
skill iconJenkins
Shell Scripting
skill iconPython
Nginx
eks
Are you looking to join a fast growing cloud telephony company where you could use your experience and leverage on the growth? Then, please read on.

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
 
Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.
 
As a Devops Engineer, you will be required to design development pipelines from the ground up; design and operate highly available systems in AWS Cloud environments.
 
What you will do:
  • Beng involved in Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups, and Monitoring.
  • Creating and managing CI/ CD pipelines for microservice architectures.
  • Creating and managing application configuration.
  • Researching and planning architectures and tools for smooth deployments.
  • Logging, metrics and alerting management.

 

What you need to have:

  • Proficient in Linux Commands line and troubleshooting.
  • Proficient in designing CI/ CD pipelines using jenkins. Experience in deployment using Ansible.
  • Experience in microservices architecture deployment, Hands-on experience on Docker, Kubernetes, EKS.
  • Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform,  AWS cloudformation etc.
  • Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
  • Configuration management tools like ansible/chef/puppet.
  • Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
  • Proficient in bash scripting, python scripting is an advantage.
  • Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.
  • Proficient in Configuration Management.
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Shubham Vishwakarma

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Job Title:

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Department & Team

Technology

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Role Purpose:

 

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Operations

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· Day to day, fully hands-on OS management responsibilities (Windows and Linux operating systems)

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· Contribute to continuous improvement efforts around cost optimisation, security enhancement, performance optimisation, operational efficiency and innovation.

· Take an ownership role in delivering technical projects, ensuring best practise methods are followed.

· Design and deliver solutions around the concept of “Planning for Failure”. Ensure all solutions are deployed to withstand system / AZ failure.

· Work closely with Cloud Architects / Infrastructure Services Manager to identify and eliminate “waste” across cloud platforms.

· Assist several internal DevOps teams with day to day running of pipeline management and drive standardisation where possible.

· Ensure all Client data in all forms are backed up in a cost-efficient way.

· Use the appropriate monitoring tools to ensure all cloud / on-premise services are continuously monitored.

· Drive utilisation of most efficient methods of resource deployment (Terraform, CloudFormation, Bootstrap)

· Drive the adoption, across the business, of serverless / open source / cloud native technologies where applicable.

· Ensure system documentation remains up to date and designed according to AWS/Azure best practise templates.

· Participate in detailed architectural discussions, calling on internal/external subject matter experts as needed, to ensure solutions are designed for successful deployment.

· Take part in regular discussions with business executives to translate their needs into technical and operational plans.

· Engaging with vendors regularly in terms of verifying solutions and troubleshooting issues.

· Designing and delivering technology workshops to other departments in the business.

· Takes initiatives for improvement of service delivery.

· Ensure that Client delivers a service that resonates with customer’s expectations, which sets Client apart from its competitors.

· Help design necessary infrastructure and processes to support the recovery of critical technology and systems in line with contingency plans for the business.

· Continually assess working practices and review these with a view to improving quality and reducing costs.

· Champions the new technology case and ensure new technologies are investigated and proposals put forward regarding suitability and benefit.

· Motivate and inspire the rest of the infrastructure team and undertake necessary steps to raise competence and capability as required.

· Help develop a culture of ownership and quality throughout the Infrastructure Services team.

 

Skills & Experience:

 

· AWS Certified Solutions Architect – Professional - REQUIRED

· Microsoft Azure Fundamentals AZ-900 – REQUIRED AS MINIMUM AZURE CERT

· Red Hat Certified Engineer (RHCE ) - REQUIRED

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· Proven examples of ownership of large AWS project implementations in Enterprise settings.

· Experience managing the monitoring of infrastructure / applications using tools including CloudWatch, Solarwinds, New Relic, etc.

· Must have practical working knowledge of driving cost optimisation, security enhancement and performance optimisation.

· Solid understanding and experience of transitioning IaaS solutions to serverless technology

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· Need to be able to demonstrate security best-practise when designing solutions in AWS.

· Working knowledge around optimising network traffic performance an delivering high availability while keeping a check on costs. 

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· Experience of Data Centre technology infrastructure development and management

· Must have experience working in a DevOps environment

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· Working knowledge of Server and Storage Devices

· Working knowledge of MySQL and SQL Server / Cloud native databases (RDS / Aurora)

· Experience of Carrier Grade Networking - On Prem and Cloud

· Experience in virtualisation technologies

· Experience in ITIL and Project management

· Providing senior support to the Service Delivery team.

· Good understanding of new and emerging technologies

· Excellent presentation skills to both an internal and external audience

· The ability to share your specific expertise to the rest of the Technology group

· Experience with MVNO or Network Operations background from within the Telecoms industry. (Optional)

· Working knowledge of one or more European languages (Optional)

 

Behavioural Fit:

 

· Professional appearance and manner

· High personal drive; results oriented; makes things happen; “can do attitude”

· Can work and adapt within a highly dynamic and growing environment

· Team Player; effective at building close working relationships with others

· Effectively manages diversity within the workplace

· Strong focus on service delivery and the needs and satisfaction of internal clients

· Able to see issues from a global, regional and corporate perspective

· Able to effectively plan and manage large projects

· Excellent communication skills and interpersonal skills at all levels

· Strong analytical, presentation and training skills

· Innovative and creative

· Demonstrates technical leadership

· Visionary and strategic view of technology enablers (creative and innovative)

· High verbal and written communication ability, able to influence effectively at all levels

· Possesses technical expertise and knowledge to lead by example and input into technical debates

· Depth and breadth of experience in infrastructure technologies

· Enterprise mentality and global mindset

· Sense of humour

 

Role Key Performance Indicators:

 

· Design and deliver repeatable, best in class, cloud solutions.

· Pro-actively monitor service quality and take action to scale operational services, in line with business growth.

· Generate operating efficiencies, to be agreed with Infrastructure Services Manager.

· Establish a “best in sector” level of operational service delivery and insight.

· Help create an effective team.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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