Senior Manager, Site Reliability Engineering

Bachelor's degree in Computer Science or a related field, or equivalent work experience

Strong understanding of cloud infrastructure and services, such as AWS, Azure, or Google Cloud Platform

Experience with infrastructure as code tools such as Terraform or CloudFormation

Proficiency in scripting languages such as Python, Bash, or PowerShell

Familiarity with DevOps methodologies and tools such as Git, Jenkins, or Ansible

Strong problem-solving and analytical skills

Excellent communication and collaboration skills

Ability to work independently and as part of a team

Willingness to learn new technologies and tools as required

• 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
• Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
• Strong scripting language knowledge, such as Python, Shell
• Experience and a deep understanding of Kubernetes.
• Experience in Continuous Integration and Delivery.
• Work collaboratively with software engineers to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux-based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

Roles and Responsibilities 

• Primary stakeholder collaborating with Dir Engineering on software/infrastructure architecture, monitoring/alerting framework and all other architectural level technical issues
• Design and manage implementation of Silvermine’s high performance, scalable, extensible and resilient microservices application stack based of existing, partially migrated monolithic application and for new product development.  Includes:
  • Utilizing either ECS Fargate (no EC2 clusters) or EKS as the orchestration framework – to be tested up to a minimum of 100k concurrent users
  • Exploring, designing and implementing use of on demand compute (Lambda) where appropriate
  • Scalable and redundant data architecture supporting microservices design principles
  • A scalable reverse proxy layer to isolate microservices from managing network connections
  • Utilizing CDN capabilities to offload origin load via an intelligent caching strategy
  • Leveraging best in breed AWS service offerings to enable team to focus on application stack instead of application scaffolding while minimizing operational complexity and cost
  • Monitoring and optimizing of stack for
• Security and monitoring
  • Leverage AWS and 3rd party services to monitor the application stack and data; secure them from DDOS attacks and security breaches; and alert the team in the vent of an incident
  • Using APM and logging tools:
    • Monitor application stack and infrastructure component performance
    • Proactively detect, triage and mitigate stack performance issues
    • Alert upon exception events
    • Provide triaging tools for debugging and Root Cause Analysis.
• Enhance the CI/CD pipeline to support automated testing, a resilient deployment model (e.g., blue-green, canary) and 100% rollback support (including the data layer)
• Development a comprehensive, supportable, repeatable IAC implementation using CloudFormation or Terraform
• Take a leadership role and exhibit expertise in the development of standards, architectural governance, design patterns, best practices and optimization of existing architecture.
• Partner with teams and leaders to provide strategic consultation for business process design/optimization, creating strategic technology road maps, performing rapid prototyping and implementing technical solutions to accelerate the fulfillment of the business strategic vision.
• Staying up to date on emerging technologies (AI, Automation, Cloud etc.) and trends with a clear focus on productivity, ease of use and fit-for-purpose, by researching, testing, and evaluating.
• Providing POCs and product implementation guidelines.
• Applying imagination and innovation by creating, inventing, and implementing new or better approaches, alternatives and breakthrough ideas that are valued by customers within the function.
• Assessing current state of solutions, defining future state needs, identifying gaps and recommending new technology solutions and strategic business execution improvements.
• Overseeing and facilitating the evaluation and selection technology, product standards and the design of standard configurations/implementation patterns.
• Partnering with other architects and solution owners to create standards and set strategies for the enterprise.
• Communicating directly with business colleagues on applying digital workplace technologies to solve identified business challenges.

Skills Required:

• Good mentorship skills to coach and guide the team on AWS DevOps.
• Jenkins, Python, Pipeline as Code, Cloud Formation Templates and Terraform.
• Experience with Dockers, Containers, Lambda and Fargate is a must
• Experience with CI/CD and Release management
• Strong proficiency in PowerShell scripting
• Demonstrable expertise in Java
• Familiarity with REST APIs

Qualifications:

• Minimum of 5 years of relevant experience in Devops.
• Bachelors or Masters in Computer Science or equivalent degree.
• AWS Certifications is added advantage

• Mandatory: Docker, AWS, Linux, Kubernete or ECS
• Prior experience provisioning and spinning up AWS Clusters / Kubernetes
• Production experience to build scalable systems (load balancers, memcached, master/slave architectures)
• Experience supporting a managed cloud services infrastructure
• Ability to maintain, monitor and optimise production database servers
• Prior work with Cloud Monitoring tools (Nagios, Cacti, CloudWatch etc.)
• Experience with Docker, Kubernetes, Mesos, NoSQL databases (DynamoDB, Cassandra, MongoDB, etc)
• Other Open Source tools used in the infrastructure space (Packer, Terraform, Vagrant, etc.)
• In-depth knowledge on Linux Environment.
• Prior experience leading technical teams through the design and implementation of systems infrastructure projects.
• Working knowledge of Configuration Management (Chef, Puppet or Ansible preferred) Continuous Integration Tools (Jenkins preferred)
• Experience in handling large production deployments and infrastructure.
• DevOps based infrastructure and application deployments experience.
• Working knowledge of the AWS network architecture including designing VPN solutions between regions and subnets
• Hands-on knowledge with the AWS AMI architecture including the development of machine templates and blueprints
• He/she should be able to validate that the environment meets all security and compliance controls.
• Good working knowledge of AWS services such as Messaging, Application Services, Migration Services, Cost Management Platform.
• Proven written and verbal communication skills.
• Understands and can serve as the technical team lead to oversee the build of the Cloud environment based on customer requirements.
• Previous NOC experience.
• Client Facing Experience with excellent Customer Communication and Documentation Skills