Senior Manager, Site Reliability Engineering

Adobe - An Award-Winning Employer Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers, and communities. We invite you to discover what makes Adobe a place where exceptional people thrive. Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/ About Technical Operations: Adobe Technical Operations supports the Adobe Marketing Cloud's design, delivery, and operation. We’re a global team of over 200 smart, passionate people. We work with Development and Product Management to balance scope, quality, and time to market for our industry leading SaaS solutions. Our multiple groups include Security, Networking, Storage, Data Center Operations, 24x7 NOC, Systems Engineering, and Application Development. We work with a wide variety of technologies - we are a collection of organic and acquired products and services. We focus on building services that Development and Operations can reuse to encourage speed, consistency and value creation. Responsibilities • Develop the solutions to maintain and optimize the availability and performance of services to ensure a fantastic, reliable experience for our customers. • Envision, design and build the tools and solutions to keep the services healthy and responsive • Continuously improve the techniques and processes used in Operations to optimize the costs and increase the productivity • Evaluate and utilize the newer technologies coming in the industry to keep the solution on the cutting edge • Collaborate across different teams – development, quality engineering, product management, program management etc to ensure the true devops culture to get the right systems and solutions in place for agile delivery of a growing portfolio of SaaS applications, product releases and infrastructure optimizations • Effectively work across multiple timezones to collaborate with peers in other geographies • Handle escalations from different quarters – customers, client care and engineering teams, resolve the issues and effectively communicate the status across the board • Create a culture that supports innovation and creativity while delivering high volume in a predictable and reliable way. • Keep the team motivated to go beyond the expected in execution and thought leadership.