Senior Software Engineer

What does a successful Senior DevOps Engineer do at Fiserv?

This role’s focus will be on contributing and enhancing our DevOps environment within Issuer Solution group, where our cross functional Scrum teams are delivering solutions built on cutting-edge mobile technology and products. You will be expected to support across the wider business unit, leading DevOps practices and initiatives.

What will you do:

• Build, manage, and deploy CI/CD pipelines.

• DevOps Engineer - Helm Chart, Rundesk, Openshift

• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.

• Implementing various development, testing, automation tools, and IT infrastructure

• Optimize and automate release/development cycles and processes.

• Be part of and help promote our DevOps culture.

• Identify and implement continuous improvements to the development practice

What you must have:

• 3+ years of experience in devops with hands-on experience in the following:

- Writing automation scripts for deployments and housekeeping using shell scripts (bash) and ansible playbooks

- Building docker images and running/managing docker instances

- Building Jenkins pipelines using groovy scripts

- Working knowledge on kubernetes including application deployments, managing application configurations and persistence volumes

• Has good understanding on infrastructure as code

• Ability to write and update documentation

• Demonstrate a logical, process orientated approach to problems and troubleshooting

• Ability to collaborate with multi development teams

What you are preferred to have:

• 8+ years of development experience

• Jenkins administration experience

• Hands-on experience in building and deploying helm charts

Process Skills:

• Should have worked in Agile Project

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

**THIS IS A 100% WORK FROM OFFICE ROLE**

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.
You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

ROLE and RESPONSIBILITIES:

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management
activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for
DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in
the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or
creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing
vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous
development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Essential Skills and Experience Technical Skills

• Proven 3+years of experience as DevOps
• A bachelor’s degree or higher qualification in computer science
• The ability to code and script in multiple languages and automation frameworks
like Python, C#, Java, Perl, Ruby, SQL Server, NoSQL, and MySQL
• An understanding of the best security practices and automating security testing and
updating in the CI/CD (continuous integration, continuous deployment) pipelines
• An ability to conveniently deploy monitoring and logging infrastructure using tools.
• Proficiency in container frameworks
• Mastery in the use of infrastructure automation toolsets like Terraform, Ansible, and command line interfaces for Microsoft Azure, Amazon AWS, and other cloud platforms
• Certification in Cloud Security
• An understanding of various operating systems
• A strong focus on automation and agile development
• Excellent communication and interpersonal skills
• An ability to work in a fast-paced environment and handle multiple projects
simultaneously

OTHER INFORMATION

The DevOps Engineer will also be expected to demonstrate their commitment:
• to gedu values and regulations, including equal opportunities policy.
• the gedu’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of gedu’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

Roles & Responsibilities :

• Champion engineering and operational excellence.
• Establish a solid infrastructure framework and excellent development and deployment processes.
• Provide technical guidance to both your team members and your peers from the development team.
• Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
• Be part of and help create a positive work environment based on accountability.
• Communicate across functions and drive engineering initiatives.
• Initiate cross team collaboration with product development teams to develop high quality, polished products, and services.

Required Skills :

• 5+ years of professional experience developing and launching software products on Cloud.
• Basic understanding Java/Go Programming
• Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
• Deep understanding of AWS or Any Cloud.
• Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
• Good Understanding of Operating systems
• Strong technical background with track record of individual technical accomplishments
• Ability to handle multiple competing priorities in a fast-paced environment
• Ability to establish credibility with smart engineers quickly.
• Most importantly, ability to learn and urge to learn new things.
• B.Tech/M.Tech in Computer Science or a related technical field.

• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Ensure limited system failure and increase up-time and availability of the various company apps.
• Understand the current application infrastructure and strive for making it better.
• Automate infrastructure and develop tools and processes to improve the customer experience and reduce support time.
• Work closely with a team of developers and solution strategists to develop, deploy and troubleshoot the deployment and infrastructure issues.
• Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
• Set up a monitoring stack.
• Implement the application’s CI/CD pipeline using the AWS stack. Increasingly automate and improve the testing plans and development workflows and tools.
• Work closely with the engineers to design networks, systems, and storage environments that effectively reflect business needs, security requirements, and service level requirements.
• Manage a continuous integration/continuous deployment methodology for the server-based technologies.
• Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
• Support internal and external customers on multiple platforms.
• First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Learn on the job and explore new technologies with little supervision.
• In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.

Skills:

• Experience with the core AWS services, plus the specifics mentioned in this job description.
• Experience working with at least one of the following languages: Node.js, Python, PHP, Ruby, Kotlin or Java.
• Proficient with Git and Git workflows and hosted enterprise Git solutions like GitHub.
• Ability to troubleshoot distributed systems.
• Experience with. AWS EKS Kubernetes infrastructure setup.
• Experience creating Cloud Formation Template to create Auto Scaling Groups, Route 53, DNS, back-end database, Elastic load balancer, VPCs, Subnets, Security Groups, Cloud Watch, S3, IAM roles, RDS DB instances, and to provide those instances and configure those resources to work together reducing the manual effort.
• Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
• Security aware and ensures that all systems are security standards-compliant.
• Good background in Linux/Unix administration.
• Experience with building or maintaining cloud-native applications.
• Minimum 3-5 years of cloud development experience, preferably AWS
• Experience with CI/CD tools like Jenkins preferred.
• Good analytical and communication skills
• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline