Sales - Agri Tech Startup - IIM/XLRI/MDI/SP Jain

ITSM + Any additional Module Expertise (HRSD/ITAM/ITOM/SPM/SECOPS/GRC)

Responsibilities:

• Develop and customize ServiceNow ITSM modules and extend functionality with additional modules.
• Write efficient code for business rules, client scripts, and workflows.
• Implement integrations with external systems using REST/SOAP APIs.
• Collaborate with project teams to gather and clarify requirements.
• Test and debug solutions, ensuring they meet client needs.

Skills and Qualifications:

• 2.5 Years + ServiceNow Experience
• Must have full implementation experience with at least one ServiceNow product
• Strong programming and technical expertise, including advanced knowledge of ServiceNow scripting and API integrations.
• Experience in ServiceNow ITSM and at least one additional module.
• Strong understanding of ServiceNow development (e.g., scripting, UI policies, and catalog items).
• Familiarity with integrations and data import/export processes.
• Excellent debugging and problem-solving skills.
• ServiceNow CSA certification (mandatory); CIS certification for relevant modules (e.g., HRSD, ITOM, etc.) is an added advantage.

Calculating taxes and submitting tax returns to comply with the law

Auditing financial documents to ensure they are accurate and maintaining the confidentiality of the financial data

knowledge of GST

About Company

Our client is a luxury home décor brand. It’s nothing less than a revolution in home décor industry- where technology enables world class home interior design.  

They are looking for someone who can build an e-commerce system which will give their clients all developments on their projects in a more systematic and organized manner.

Roles & responsibilities:

• Manage product lifecycle from ideation to launch and beyond, use data, creativity, and experimentation to constantly improve the product
• You will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation
• You will also work cross functionally to complete product roadmaps and discover new opportunities
• Create business models and analyze competitive landscape
• Develop and monitor data-driven analytics
• Mentor team to help them achieve individual & team objectives

• Create and manage a process that drives toward a scalable product portfolio that will in turn drive the organization’s product profitability

• Transforming the product ideas from their most formidable stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, and the overall objectives of the business
• Building and executing of new initiatives and roadmaps on the store front, understand the market, customers and build business cases for new product opportunities

Requirements:

• Master’s/Bachelor’s in software/computer engineering from a premier institute
• Well-versed with state of the art tech and its trends
• Must have 3-6 years of hands-on product experience working on building products or problem-solving in start-up e-commerce companies 
• One who understands products and working of the commerce ecosystem in depth and have a good understanding of funnels, sprint & agile ways of working, PRDs & wireframes.
• Are comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans
• Proven record in product development, analytics, computer programming, and design.
• Superior ability to conceptualize, prioritize, and manage multiple projects with ease
• Critical thinker, Problem solver
• Should be a technical expert with an Entrepreneurial mindset

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible