Sales - Agri Tech Startup - IIM/XLRI/MDI/SP Jain

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Position Overview:

We are looking for a Senior Technical Writer and Business Analyst with a strong background in development and architecture who likes to get into the details! The ideal candidate will play a key role in assisting with Tech Diligence reports by gathering information from various teams and translating it into a format that is easily understandable by business stakeholders. Expertise with Generative AI ( LLMs) is required.

Responsibilities:

·        Collaborate with cross-functional teams to gather technical information and insights for Tech Diligence reports.

·         Analyze technical documentation, code repositories, and other relevant resources to extract key information.

·        Translate complex technical concepts into clear, concise, and compelling written content suitable for business stakeholders.

·        Develop and maintain documentation standards, templates, and style guides.

·        Review and edit technical content produced by other team members for accuracy, clarity, and consistency.

·         Stay up-to-date with industry trends, emerging technologies, and best practices in technical writing.

·        Expert at using Generative AI ( LLMs)

Experience & Background

• 7 + years of experience in technical writing.
• Strong foundation in structured documentation methodologies (DITA, XML, modular writing, etc.).
• Proficient in Google Docs, MS Office, graphs, and visualization tools.
• Solid understanding of various technology stacks and ability to document them effectively.

AI & Documentation Automation

• Strong exposure to AI-driven documentation tools (ChatGPT, Copilot, AI-assisted metadata tagging, etc.).
• Experience with documentation automation and content optimization workflows.
• Genuine interest in working with AI-driven tools to enhance documentation processes.

Resume & Communication Skills

• Concise and well-structured resume with minimal grammatical errors.
• Excellent verbal and written communication skills (this is mandatory).
• Ability to communicate clearly, keep responses crisp but detailed, and articulate thoughts effectively.
• Must be able to communicate with a global audience and handle various communication styles.

Technical & Documentation Tools

• Proficient in API documentation, doc-as-code workflows, and structured writing approaches.
• Experience with Markdown, DITA, Confluence, JIRA, or similar documentation tools.
• Ability to handle graphs, process flows, and visual representation of technical information.

Requirements:

·        Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

·        Proven experience as a technical writer, with a focus on technology and architecture.

·        Strong understanding of software development processes, systems architecture, and technical concepts.

·         Proficiency in gathering and synthesizing information from multiple sources.

·        Excellent written and verbal communication skills, with the ability to tailor content for different audiences.

·        Attention to detail and a commitment to producing high-quality work.

·        Familiarity with version control systems (e.g., Git) and documentation tools (e.g., Markdown, Confluence).

·        Experience with Agile methodologies and working in cross-functional teams is a plus.

·        Ability to work independently with minimal supervision.

Senior Business Analyst – (P&C Insurance) 

Location: Noida/Gurugram

Job Summary 

We are looking for a curious, detail-oriented, and analytical Senior Business Analyst to 

join our Strategic Offerings team. This role is perfect for someone who thrives on 

understanding business challenges, researching cutting-edge solutions, and conducting 

in-depth analysis to drive digital transformation in P&C insurance. 

You will be at the forefront of evaluating and comparing market-leading digital 

solutions, ensuring that our business teams have the right tools and strategies for 

efficiency and growth. If you’re passionate about problem-solving, technology, and 

making data-driven decisions, this role is an opportunity to shape the future of 

insurance while accelerating your own career. 

Key Objectives 

1. Understand and Document Business Needs: Work closely with stakeholders to 

gather and translate business requirements into actionable insights. 

2. Conduct Market Research: Identify and evaluate external digital solutions that 

align with business needs. 

3. Analyze and Compare Solutions: Conduct in-depth feature analysis, 

benchmarking market offerings to determine the best fit. 

4. Validate and verify requirements by reviewing them with stakeholders and 

obtaining their approval. Ensure that the documented requirements align with 

the business goals and objectives. 

Key Responsibilities 

• Business Requirement Analysis 

o Engage with stakeholders to understand business processes, challenges, 

and future goals. 

o Use various techniques such as interviews, surveys, and observations to 

elicit detailed business requirements. Ensure that the requirements 

capture both the functional and non-functional aspects. 

o Document detailed business and functional requirements to support 

digital transformation initiatives. 

• Market Research & Solution Evaluation 

o Research emerging technologies in the insurance space, identifying 

potential solution providers. 

o Evaluate the applicability of technologies such as artificial intelligence, 

blockchain etc in improving insurance processes and customer 

experiences. 

o Conduct competitive analysis of external solutions, comparing features, 

functionalities, and scalability. 

o Perform SWOT analysis to understand the strengths, weaknesses, 

opportunities, and threats posed by competitor solutions. 

o Collaborate with vendors to gain a deep understanding of their offerings 

and limitations. 

o Lead pilot projects to test and evaluate new solutions. 

• In-Depth Analysis & Strategic Insights 

o Assess solutions for compatibility with internal systems, security, and 

compliance standards. 

o Provide data-driven recommendations to business teams on solution 

selection. 

o Work closely with the Senior Business Consultant to align findings with 

broader strategic initiatives. 

o Collaborate with cross-functional teams to ensure successful integration 

of new solutions. 

o Track key performance indicators (KPIs) to measure the success of new 

technologies and their impact on business objectives. 

Skills & Qualifications 

• 7+ years of experience in the P&C insurance industry, with strong knowledge of 

insurance business processes. 

• Experience in large-scale business deployments, including business process 

transformation. 

• Strong analytical and problem-solving skills, with the ability to translate business 

challenges into solution-driven strategies. 

• Hands-on experience with business requirement gathering, process 

documentation, and workflow analysis. 

• Ability to conduct market research, competitive analysis, and feature 

benchmarking. 

• Strong stakeholder management skills, ensuring clear communication between 

business, technology, and vendors. 

• Proficiency in data visualization, business process modelling tools, and reporting 

frameworks. 

Preferred Skills 

• Understanding of AI/ML applications, automation, and analytics in insurance. 

• Familiarity with Agile methodologies, Azure Dev Ops, Jira, and Confluence. 

• Certifications in CBAP (Certified Business Analysis Professional), CSPO, Lean Six 

Sigma, or Agile frameworks. 

As a Flutter Developer, you will be in charge of reviewing the software specifications and UI mockups, developing a cross-browser mobile application from scratch, and leading the application testing effort. You'll work alongside a backend Developer, as well as a UI designer to ensure you create high-performing applications with a smooth user experience.

Roles and Responsibilities

1. Designing, developing, testing, maintaining, and deploying software in the Flutter framework and Dart language.

2. Developing user interface components and implementing them by following well-known Flutter / Dart workflows and 

  practices.

3. Communicating with product and engineering leads to implement business and project objectives.

4. Code review of team members' commits as part of CI/CD cycle.

5. Participate in testing, quality assurance and bug fixes as part of the CI/CD cycle.

GetSupp is looking for a Software Engineer to join its core team. You will be a key member of our team and will develop applications that help simplify a user's health discovery journey.

You will be responsible for the end-to-end development & execution of our core product offerings.

• Own & execute critical features end-to-end and work directly with the founding team to drive customer impact
• Ideate & help design features keeping in mind the scale and high availability of systems
• Develop, test and release schedule critical, high-quality features that will help build a polished product
• 2+ years of hands-on programming experience in Python language
• Experience with application development using Django or Flask
• Experience with MySQL / Postgres / NoSQL and hold a solid understanding of database design concepts
• Experience in API Design with REST & GraphQL
• Experience with caching methodologies using Memcached or Redis
• Experience with search technologies such as Elasticsearch, Lucene or Solr is a plus
• Experience with deployment and infra management using AWS, Azure or GCP is a plus
• A degree in Computer Science/Engineering or an equivalent degree

What you need to have: