Key Account Manager (B2B SaaS, Retention, Upsell)

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge

team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Brand Manager

Experience Level: 3.5 + Years

Location: Bangalore, Karnataka (On-site).

Job Overview: We’re looking for a Brand Manager for our Brand Consultancy Team, who enjoys leveraging

well-informed brand and consumer insights to create compelling, channel-right narratives for brands. From discovering

opportunity spaces through competitive audits to developing consumer journeys and brand positioning territories, you

can tell brand stories across the digital landscape, and the best way to drive an audience to these stories.

What do we expect from you?

● You must have an inclination towards brand strategy; a strong balance of thought and action and a passion for understanding a client’s business and arriving at insights that solve their challenges via their brand.

● You will be an analytical, critical thinker with an expert-level understanding of branding, business, and strategic planning.

● You will have an inherent curiosity and be an innovative thinker with the ability to see the big picture, present and future, and explore possibilities with the client.

● You will be results-focused and collaborative and possess an enthusiastic approach grounded in firm strategy.

● You’re an excellent communicator and influencer who thrives in a fast-paced, highly collaborative and

multidisciplinary team.

Responsibilities that come with the position:

● A Brand Executive who brings us experience in project management in a branding consultancy, advertising agency or business consultancy.

● You will have experience working with clients and being a key contributor to the project's success.

● You will participate in, and often lead, brand discussions, client workshops, brainstorms, and the development of strategic deliverables.

● You will have excellent client presence, organizational and detail-orientation skills, excellent written and verbal communication, and the ability to work in a fast-moving environment that is strategically and

intellectually agile.

● You'll be respectful of, and comfortable with, changing priorities, and be able to work with people across the company to manage this respectively.

● You will use your exceptional organizational skills and proactive approach to understand the challenges of the team members, and problem-solving to find a great solution that drives results.

● And most importantly, you’ll not be afraid to roll up your sleeves and get involved.

About the Role

We are seeking an enthusiastic and motivated Female Tele Sales Executive to join our e-pharmacy team. The role involves engaging with customers over phone calls, promoting healthcare and pharmacy services, assisting with medicine orders, and ensuring excellent customer satisfaction.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote pharmacy products, health packages, and e-pharmacy services.
• Handle inbound customer queries related to medicine orders, availability, discounts, and delivery timelines.
• Maintain daily/weekly call logs, sales targets, and conversion records.
• Upsell/cross-sell relevant medicines, wellness products, and diagnostic services.
• Provide accurate information regarding prescriptions, offers, and order status.
• Build and maintain a positive relationship with customers to ensure repeat business.
• Coordinate with the operations and delivery team to resolve customer issues.
• Achieve monthly sales and telecalling targets set by management.

Key Skills & Competencies

• Excellent communication and persuasion skills (Hindi, English, Bengali preferred for Kolkata region).
• Confidence in handling outbound telesales calls.
• Ability to explain healthcare services/products clearly.
• Good computer knowledge (MS Office, CRM tools, order management software).
• Strong customer handling and relationship management skills.

Eligibility Criteria

• Education: Minimum 12th Pass / Graduate (any stream). Pharma background is an added advantage.
• Experience: 0–3 years in telesales / telemarketing / pharmacy sales / BPO voice process. Freshers with good communication skills are welcome.
• Gender Preference: Female candidates.
• Age: 20–35 years preferred.

1. Technical skills:
   • Primary skills :
2. Siebel CSW
   Should have hands on experience Siebel Configuration, Scripting and Workflows

1. Siebel Integration
   Should have hands on experience Siebel integrations like JMS\MQ, Web services, VBC, EBC, Rest Service, API building etc.

1. Siebel OpenUI
   Should have hands on experience in Siebel OpenUI development.

1. Database (SQL /Oracle)
   Should have good experience in writing queries, performance management, query optimization etc.

1. Should be able to work independently and should have strong debugging skills

• Secondary skills : (Good to have)

1. Siebel certification
2. Exposure to Agile
3. Exposure to HP ALM and JIRA

1. Candidate’s overall experience should be min 5 years to max 8 years.

1. Perform full life cycle software development
2. Test and evaluate the technical aspects of every decision
3. Review codes and assess code quality
4. Provide timely solutions to issues
5. Develop a server-side code for high-volume web-based applications
6. Create and develop web user interfaces with Web API as back-end
7. Implement analytics and monitoring routines
8. Knows how to SQL queries for the requirements & Stored Procedure / Entity framework
9. 2-3 Experience with and good knowledge of C, C++, C# and database technology .
10. 2+ years of experience with .NET MVC and web-based development
11. Experience with ASP.NET MVC, jQuery, Web API, Restful Service
12. Experience on Angular will be preferred