Key Account Manager (B2B SaaS, Retention, Upsell)

Want to work on exciting GenAI projects for Fortune 500 companies across multiple sectors? Then read on..

About Company:

CSG is a multi-national company having a presence in 20 countries with 1600+ Engineers. Company works with more than 40 Fortune 500 customers such as Sony, Samsung, ABB, Thyssenkrup, Toyota, Mitsubishi and many more.

Job Description:

We are looking for a talented Generative AI Developer to join our dynamic AI/ML team. This position offers an exciting opportunity to leverage cutting-edge Generative AI (GenAI) technologies to drive innovation to solve real world problems. You will be responsible for developing and optimizing GenAI-based applications, implementing advanced techniques like Retrieval-Augmented Generation (RAG), RIG (Retrieval Interleaved Generation), Agentic Frameworks and vector databases. This is a collaborative role where you will work directly with customers cross-functional teams to design, implement, and optimize AI-driven solutions. Exposure to cloud-native AI platforms such as Amazon Bedrock and Microsoft Azure OpenAI is highly desirable.

Key Responsibilities

Generative AI Application Development:

Design, develop, and deploy GenAI-driven applications to address complex industrial challenges.

Implement Retrieval-Augmented Generation (RAG) and Agentic frameworks

Data Management & Optimization:

Design and optimize document chunking strategies tailored to specific datasets and use cases.

Build, manage, and optimize data embeddings for high-performance similarity searches across vector databases.

Collaboration & Integration:

Work closely with data engineers and scientists to integrate AI solutions into existing pipelines.

Collaborate with cross-functional teams to ensure seamless AI implementation.

Cloud & AI Platform Utilization:

Explore and implement best practices for utilizing cloud-native AI platforms, such as Amazon Bedrock and Azure OpenAI, to enhance solution delivery.

Continuous Learning & Innovation:

Stay updated with the latest trends and emerging technologies in the GenAI and AI/ML fields, ensuring our solutions remain cutting-edge.

Requirements:

The ideal candidate will have strong experience in Generative AI technologies, particularly in the areas of RAG, document chunking, and vector database management. They will be able to quickly adapt to evolving AI frameworks and leverage cloud-native platforms to create efficient, scalable solutions. You will be working in a fast-paced and collaborative environment, where innovation and the ability to learn and grow are key to success.

- 3 to 5 years of overall experience in software development, with 3 years focused on AI/ML.

- Minimum 2 years of experience specifically working with Generative AI (GenAI) technologies.

- Python, PySpark and SQL knowledge is necessary for tasks

- Proven ability to work in a collaborative, fast-paced, and innovative environment.

Technical Skills:

- Generative AI Frameworks & Technologies:

- Expertise in Generative AI frameworks, including prompt engineering, fine-tuning, and few-shot learning.

- Familiarity with frameworks such as T5 (Text-to-Text Transfer Transformation), LangChain, Lang Graph, Open-source tech stalk Ollama, Mistral, DeepSeek.

- Strong knowledge of Retrieval-Augmented Generation (RAG) for combining LLMs with external data retrieval systems.

Data Management:

- Experience in designing chunking strategies for different datasets.

- Expertise in data embedding techniques and experience with vector databases like Pinecone, ChromaDB etc

- Programming & AI/ML Libraries:

- Strong programming skills in Python.

- Experience with AI/ML libraries such as TensorFlow, PyTorch, and Hugging Face Transformers.

Cloud Platforms & Integration:

- Familiarity with cloud services for AI/ML workloads (AWS, Azure).

- Experience with API integration for AI services and building scalable applications.

- Certifications (Optional but Desirable):

- Certification in AI/ML (e.g., TensorFlow, AWS Certified Machine Learning Specialty).

- Certification or coursework in Generative AI or related technologies.

Sr. Paid Marketing Analyst

Full-time | On-site | 3+ years​ | Pune, Maharashtra​

Or apply via: https://www.gomogroup.com/en/career/

WHY CHOOSE GO MO?

We are an award-winning international digital pull-marketing firm and one of Europe’s fastest growing digital marketing agencies. You will receive:

• Extensive Growth Opportunities
• International Exposure
• Training Programs
• Mentorship

OUR OFFERINGS

• Pull Marketing (SEO)
• Google Ads
• Web Development
• UI / UX Design
• Demand Generation

Our client portfolio includes 100+ leading European companies

OUR OFFICES: WeWork Raheja Woods, Kalyani Nagar

_________________________________________________________

SCOPE OF WORK:

Research and Analysis:

• Stay ahead of platform updates and trends; integrate innovations into strategy
• Drive keyword strategy and restructure accounts to unlock scalable growth
• Lead cross-channel campaign optimization using platforms like Google Ads, Bing Ads, and GA4 to improve ROI
• Analyze and interpret conversion and attribution data to deriveactionable strategic insights
• Ability to create strategies and budget forecasts

Communication:

• Coordinate with team Sweden on project performance, timelines and results to design growth-driven strategies
• Partner with internal teams to address performance challenges
• Deliver projects on time, meeting weekly and monthly deadlines

Strategy & Execution:

• Lead paid media initiatives to drive conversions and revenue using omnichannel strategies, capitalizing on AI for optimization
• Optimize campaigns on platforms like Google Ads, Bing Ads, and LinkedIn Ads
• Take ownership of campaigns end-to-end to ensure KPIs and Goals are met
• Continuously refine team processes and automate repetitive tasks to drive efficiency and scalability

Reporting

• Create performance reports using Google Slides/other dashboards, and review them with clients
• Present key strategies and insights to Client Success Managers and clients
• Consider key performance metrics such as CPC, CTR, CPA, & ROAS for creating and conveying detailed inferences in monthly, quarterly & yearly reports

__________________________________________________________________________________

MANDATORY REQUIREMENTS

• Minimum 2 experience hands on experience with Google Ads
• Strong domain expertise in paid media, including strategy, execution, and analytics
• Skilled in leveraging AI tools (e.g., ChatGPT, Gemini, Claude) to enhance campaign efficiency and decision-making
• Strong analytical skills with advanced proficiency in Excel or Google Sheets for data analysis and performance tracking
• Excellent written and verbal communication skills in English
• Bachelor's degree in any field; a Master’s degree is a plus

HANDS ON EXPERIENCE

• Google Ads, LinkedIn Ads, Bing/Microsoft Ads
• Google Tag Manager (GTM), GA4, Looker Studio
• Strong understanding of performance marketing principles, bidding
• strategies, and attribution models
• Proven track record in driving successful PPC and paid search campaigns
• Experience in dealing directly with clients
• Effective communication and reporting skills
• Good experience in managing medium to large-sized budgets
• Strong analytical skills and should be good with numbers
• Should have a data driven approach to work

PREFERRED ATTRIBUTES

• Experience in LinkedIn Ads
• Proven track record in driving successful Performance Campaigns utilizing AI tools like ChatGPT
• Certifications in digital marketing tools like GA4, Google Ads, Meta Ads, etc
• Residing in/ willing to relocate to Pune
• Experience with delivery management or people management

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Experience:

• Google Ads: 2 years (Required)

Location:

• Kalyani Nagar, Pune, Maharashtra (Preferred)

Work Location: In person

The Machine Learning Engineer will play a critical role in supporting Bell Techlogix clients by building, operating, and optimizing AI solutions in a managed services environment. This role focuses on delivering reliable, secure, and scalable AI capabilities across Microsoft AI platforms, Kore.ai conversational AI, and ServiceNow, while also supporting broader AI initiatives and the AI Center of Excellence. 

Key Responsibilities 

•Design, deploy, and support machine learning and AI solutions in production, SLA-driven managed services environments 

•Provide operational support for AI platforms including incident response, troubleshooting, and root cause analysis 

•Monitor AI and ML model performance, data quality, and drift; implement retraining and optimization strategies 

•Build and maintain MLOps pipelines supporting model training, validation, deployment, and rollback 

•Develop and support AI workloads using Microsoft Azure AI, Azure Machine Learning, Azure OpenAI, and Copilot extensibility 

•Design, train, and optimize virtual assistants enterprise workflows 

•Implement and support AI capabilities including Predictive Intelligence, Virtual Agent, and AI Search 

•Collaborate with service desk, engineering, security, and platform teams to drive automation and continuous service improvement 

•Act as a technical escalation point for AI-related client issues and enhancement requests 

•Contribute to AI innovation initiatives, proofs of concept, and reusable solution patterns within Bell Techlogix 

Required Qualifications 

•Bachelor’s degree in Computer Science, Data Science, Machine Learning, or equivalent practical experience 

•5+ years of experience in machine learning engineering, AI development, or applied data science 

•Strong proficiency in Python, SQL, and API-based integrations 

•Hands-on experience supporting machine learning models in production environments 

•Experience working in managed services, consulting, or enterprise IT environments 

•Strong understanding of cloud platforms (Microsoft Azure preferred) 

Preferred Qualifications 

•Experience with Azure Machine Learning, Azure AI Services, or Azure OpenAI 

•Hands-on experience with Kore.ai XO Platform or enterprise conversational AI 

•Experience implementing or supporting ServiceNow AI/ML, Predictive Intelligence, or Virtual Agent 

•Familiarity with MLOps, CI/CD pipelines, Infrastructure as Code (Terraform, Bicep, ARM) 

•Knowledge of Responsible AI, data governance, and enterprise security practices 

•Relevant certifications (Microsoft, ServiceNow, Kore.ai) 

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Job Title: React & React Native Developer (Jaipur only)

Company: Growth System ERP (https://www.growthsystem.in/)

Location: Jaipur, Rajasthan, India

About Growth System ERP:

Growth System ERP has been driving digital transformation for Indian businesses since 2010. We provide specialized ERP solutions for various industries, including Manufacturing, NBFCs, FMCG, and Garments. Our ERP system integrates financial management, inventory and supply chain, HR & payroll, CRM & sales, and compliance & reporting into one powerful solution. We also offer AI Agents for process automation and IoT Solutions for connecting physical assets with digital systems.

Job Summary:

We are seeking a highly skilled and versatile React & React Native Developer to join our dynamic technology team. In this role, you will be responsible for developing and maintaining both web-based user interfaces for our ERP system using React.js and cross-platform mobile applications using React Native. You will play a key role in creating a cohesive and seamless user experience across all our digital platforms.

Responsibilities:

• Develop and maintain user interface components and front-end functionality for web applications using React.js.
• Develop and implement cross-platform mobile applications for iOS and Android using React Native.
• Build reusable and efficient code components for both web and mobile platforms, promoting code sharing and consistency.
• Collaborate with UI/UX designers to translate designs and wireframes into high-quality and responsive user interfaces for both web and mobile.
• Manage application state effectively using appropriate state management libraries (e.g., Redux, Context API) for both web and mobile.
• Integrate front-end web applications and mobile applications with back-end APIs to fetch and display data.
• Implement mobile-specific features and functionalities (e.g., push notifications, location services, camera access) as needed.
• Optimize the performance and responsiveness of both web and mobile applications.
• Ensure cross-browser compatibility for web applications and platform consistency for mobile applications.
• Write clean, modular, and well-documented code for both React and React Native projects.
• Participate in code reviews to ensure code quality and adherence to best practices across both platforms.
• Troubleshoot and debug issues in both the web and mobile codebases.
• Stay up-to-date with the latest trends and advancements in React, React Native, and front-end/mobile development.
• Contribute to the continuous improvement of our development processes and technology stack.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Strong proficiency in JavaScript (ES6+), HTML5, and CSS3.
• Solid understanding of React.js and its core principles (JSX, components, props, state, hooks).
• Proven experience in developing mobile applications using React Native.
• Experience with state management libraries (e.g., Redux, Context API) in both web and mobile contexts.
• Familiarity with RESTful APIs and asynchronous programming for both web and mobile data integration.
• Experience with front-end build tools and workflows (e.g., Webpack, Babel, Git) and mobile development tools and workflows (e.g., Expo, Fastlane, Git).
• Understanding of responsive design principles for web and mobile UI/UX best practices.
• Knowledge of native mobile development concepts (iOS and Android) and the ability to bridge native modules when necessary.
• Excellent problem-solving and debugging skills across both web and mobile platforms.
• Good communication and teamwork abilities.
• Familiarity with ERP systems or business applications is a plus.
• Experience with testing frameworks for both web (e.g., Jest, Enzyme, React Testing Library) and mobile (e.g., Jest, React Native Testing Library) is a plus.

Benefits:

• Opportunity to work on both web and mobile aspects of a cutting-edge ERP system.
• Collaborative and supportive work environment.
• Professional growth and development opportunities across multiple technology domains.

-Must have experience in core Php.

-Proficiency in Php and Php based MVC frameworks like laravel.

-Good knowledge of the OOPs concepts

-Development of Php based web application

-Development of Php based APIs

-Contribute to a backend web application with clean, portable, well-documented code

-Work closely with a team to ensure the successful front end

-Taking static HTML/CSS frontend code and integrating with custom Php website and web app

-On time delivery of the projects

-Able to work in a team as well as individually.

Job Type: Full-time

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software