Data Engineer

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Sr Product Manager / Lead Product Manager – Data Platform

Description:

At Amagi we are looking for a product leader to build world class big data and analytics platform to help our teams in making data driven decisions and to accelerate our business outcomes.

We are looking for someone who is innovative and experienced in end-to-end product management to drive our long-term data and analytics strategy.

The ideal candidate would be responsible for owning product roadmap and KPIs, driving product operational tasks to ensure configurable and scalable solutions.

Primary Responsibilities:

• Lead the product requirements to build real time, highly scalable, low latency data platform.
• Author PRD and define the strategic roadmap.
• Lead the Product design, MVPs and POCs and fast track deliveries
• Collaborate with various functions and design the most effective solutions.
• Understand customer needs and define the data solutions and insights to drive business outcomes
• Define key product performance metrices to drive business and customer outcomes

Basic Qualification

• 12+ years of overall SDLC experience with 7+ years of product management experience in fast paced company.
• Proven experience delivering large scale highly available big data processing systems.
• Knowledge of data pipeline design, data transformation and integration methodologies.
• Technically savvy with experience in big data systems like AWS, RedShift, Athena, Kafka and related technologies
• Demonstrate collaborative approach and ability to work with distributed, cross functional teams.
• Experience in taking products through full life cycle, from proposal to launch
• Strategic thinking capabilities to define the product roadmap and right prioritization of the backlog in line with the long-term vision
• Strong communication and stakeholder management skills with the ability to coordinate across a diverse group of technical and non-technical stakeholders.
• Ability to deal with ambiguity and use data to solve ambiguous problems
• Technical ability to understand and discuss software architecture, product integration, non-functional requirements etc. with the Engineering team.

Preferred Qualification:

• Technically savvy with good understanding of cloud application development.
• Software development experience building Enterprise platforms
• Experience in third-party vendor assessments
• Experience working with AI , ML , Bigdata and analytics tools
• Understanding of regulations such as data privacy, data security and governance

• Develop, test, and deploy fast and scalable web apps
• Designing and maintenance of fully functional large relational and non-relational databases
• Timely deployment of web apps on the cloud
• Server management and cloud-based infrastructure
• Establishment and integration of development tools as required
• Identification of application issues when deploying the apps
• App deployment on the cloud along with solving debugging issues
• Coding architecture for frontend and backend

Skills & Requirement:

• Minimum 5 years Experience required.
• Angular 2.0+, Angular 7, Nodejs, .Net 4.0, .Net Core, REST API, Micro services, Networking.
• Distributed server and storage – MongoDB & SQL Server

• Hands on experience in building web-based enterprise applications
• Good working knowledge Angular, Nodejs, .Net Core
• Understanding of cloud technologies
• Direct understanding of application lifecycle; Agile, SDLC
• Proficient in Object Oriented Programming.
• Experience with Networking Concepts.
• Good at API integration, debugging and fixing the issues with API
• Experience in performing SQL queries on a RDMS.
• Operational experience: Troubleshooting and Support
• Ability to work in groups and in independent settings to complete assigned tasks
• Previous experience on IOT Projects will be added advantage

Work Location: 1st Sector, HSR Layout, Bengaluru - 560102

Office Timings : Monday to Saturday – 9:00AM to 6:00PM

Work From Office Only

Full Stack Developer - Looking for top 5% talent from growth startups

About the Company:

Torre Capital is a VC-Funded Fintech based out of Singapore focused on disrupting the Asset Management Industry. We are backed by prestigious VC firms and a network of angels and industry leaders, with over 18 months of runway. We are creating new ways to interact and service High Net Worth Individuals using latest tech and analytics interventions. Torre Capital was started by professionals (Mckinsey, Accenture, Flipkart, PayU, CIMB) with 50+ years of experience in Digital Business Build and Asset Management.

Job Description:

We are looking for an experienced Full stack Engineer with 3-7 years of programming experience in a product development team. You are in top 5% of your field, and are passionate about creating new products and innovative code.

We are building a solution that deploys elements of tokenization using blockchain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities. You will work on relevant and cutting-edge technologies.

Key Requirements

• BE/ BTech or MTech/ Dual degree in Computer Science/Software engineering or similar from a tier 1 institute
• Fullstack development (Node.js or Python + React + React Native + GCP/AWS)
• Writing clean, semantic HTML, CSS working across all popular browsers
• Experience with typescript
• SQL/NoSQL database design, management and optimization
• Good at Functional style programming
• You have worked with and built REST APIs & GraphQL
• Experience with continuous deployment, familiar with AWS and Devops
• Experience implementing tests at all levels – unit, integration, E2E. TDD believer.
• Strong fundamental knowledge of algorithms, data structures, design patterns and network protocols.
• Previous work experience of at least 2 years in a similar role with an established startup
• Ability to deep dive into problem-solving and build elegant, maintainable solutions to complex problems
• Excellent interpersonal skills
• Deep knowledge of at least one backend frameworks

What we offer:

• Excellent fixed compensation with milestone linked bonuses
• Flexible work hours, family-friendly
• Independent work culture, no micro management
• Significant ESOPs in a fast-growing startup