Lead UI /UX Designer (Mobile, Data Visualisation),

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Candidate must have 6+ years of backend engineering experience, with 1–2 years leading engineers or owning major systems.

Candidate must be from a product-based organization with a startup mindset.

Must be strong in one core backend language: Node.js, Go, Java, or Python.

Deep understanding of distributed systems, caching, high availability, and microservices architecture.

Hands-on experience with AWS/GCP, Docker, Kubernetes, and CI/CD pipelines.

Strong command over system design, data structures, performance tuning, and scalable architecture

Ability to partner with Product, Data, Infrastructure, and lead end-to-end backend roadmap execution.

About Us:

REConnect Energy’s GRIDConnect platform helps integrate and manage energy generation and consumption for 1000s of renewable energy assets and grid operators. We are currently serving customers across India, Bhutan and the Middle East with expansion planned in US and European markets.

We are headquartered in Central Bangalore with a team of 150+ and growing. You will join the Bangalore based Engineering team as a senior member and work at the intersection of Energy, Weather & Climate Sciences and AI. 

Responsibilities:

● Engineering - Take complete ownership of engineering stacks. Define and maintain software systems architecture for high availability 24x7 systems.

● Leadership - Lead a team of engineers and analysts managing engineering development as well as round the clock service delivery. Provide mentorship and technical guidance to team members and contribute towards their professional growth. Manage weekly and monthly reviews with team members and senior management.

● Product Development - Contribute towards new product development through engineering solutions to product requirements. Interact with cross-functional teams to bring forward a technology perspective.

● Operations - Manage delivery of critical services to power utilities with expectations of zero downtime. Take ownership for uninterrupted product uptime. 

Requirements:

● Bachelor's or Master’s degree in Computer Science, Software Engineering, Electrical Engineering or equivalent

● Proficient in python programming along with Frameworks like Django/Fast Api/Flask and Java frameworks like Spring, Hibernate, SpringBoot, etc

● Debug and resolve technical issues that arise during the development or after deployment at various stages.

● Experience in databases including MySQL and NoSQL

● Experience in designing, developing and maintaining high availability systems.

● Experience in MVC pattern, Tomcat, Git, and Jira.

● Experience working with AWS cloud platform.

● 4-5 years of experience building highly available systems

● 2-3 years experience leading a team of engineers and analysts

● Strong analytical and data driven approach to problem solving

Roles and Responsibilities: -

Identify and develop new business opportunities among brands and corporates - Build and maintain strong relationships with key clients, by assisting and providing suitable solutions - Generate revenue by meeting or exceeding sales targets through effective sales techniques - Collaborate with internal teams to ensure the smooth delivery of services and customer satisfaction - Prepare sales presentations, proposals, and contracts for potential clients - Participate in networking events and industry conferences to expand business connections - Provide regular reports on sales activities, pipelines, and forecasts - Contribute to the development of marketing strategies and initiatives to attract new clients - Maintain a high level of product knowledge and continuously update knowledge about the company's offerings - Provide after-sales services to key clients to build rapport.

Qualifications: - Minimum of 2 to 5 years of experience in business development or sales, preferably in a B2B environment - Proven track record in achieving sales targets and driving revenue growth - Strong negotiation and communication skills with the ability to build rapport with clients - Experience in membership sales and managing key accounts is highly desirable - Knowledge of the barter industry or experience with barter trade is a plus - Ability to work independently, take initiative, and drive results - Proficiency in Microsoft Office Suite - Willingness to travel for client meetings and industry events as required 

If anyone interested then apply through link:- https://tiny.cc/NGtalent 

About the Role

We are looking for a highly analytical and detail-oriented Senior Business Analyst to join our team. The ideal candidate will have a strong ability to translate business needs into actionable insights, drive data-backed decision-making, and collaborate with cross-functional teams to enhance business processes and strategies.

Key Responsibilities

• Analyze business processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.
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• Collaborate with stakeholders across departments to gather, document, and analyze business requirements.
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• Work closely with product, engineering, and marketing teams to ensure business objectives align with company goals.
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• Develop and maintain reports, dashboards, and data visualizations to track KPIs and business performance.
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• Conduct market research and competitive analysis to support strategic planning.
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• Identify risks and propose mitigation strategies for business challenges.
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• Support the implementation of new systems, processes, and tools by providing business insights and ensuring smooth adoption.
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• Facilitate stakeholder meetings, presentations, and training sessions to align business goals and project outcomes.
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Requirements

• 5+ years of experience as a Business Analyst or in a similar analytical role.
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• Strong experience in business process modeling, data analysis, and reporting.
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• Proficiency in SQL, Excel, and business intelligence tools (e.g., Tableau, Power BI).
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• Familiarity with Agile and Scrum methodologies.
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• Ability to translate business needs into technical requirements.
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• Excellent communication, problem-solving, and stakeholder management skills.
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• Experience in working with product and engineering teams is a plus.
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• Bachelor's/Master’s degree in Business Administration, Finance, IT, or a related field.
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Nice to Have

• Experience in the tech startup space or a social media domain is a plus.
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• Exposure to AI/ML-driven analytics tools.
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Why Join Us?

• Be part of an innovative and fast-growing company.
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• Work on impactful projects that shape the future of our product.
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• Competitive compensation, benefits, and growth opportunities.

Job description:

•Candidate should have basic communication and good convincing power.

•Candidate should be comfortable with calling.

•Lead generation, Ability to work in a team or individually as and when required.

•Outstanding problem solving skills.

•Have great interpersonal skills.

•Candidate should have strong organizational skills.

Qentelli is seeking a Solution Architect to untangle and redesign a huge granny old monolithic legacy system. Interesting part is that the new system should be commissioned module by module and legacy system should phase off accordingly. So your design will have a cutting edge future state and a transition state to get there. Implementation now is all Microsoft tech stack and will continue to be on newer Microsoft tech stack. Also there is a critical component of API management to be introduced into the solution. Performance and scalability will be at the center of your solution architecture. Data modelling is one thing that is of super high importance to know.

You’ll have a distributed team with onshore in the US and offshore in India. As a Solution Architect, you should be able to wear multiple hats of working with client on solutioning and getting it implemented by engineering and infrastructure teams that are both onshore and offshore. Right candidate will be awesome at fleshing out and documenting every finer detail of the solution, elaborate at communicating with your teams, disciplined at getting it implemented and passionate for client success.

TECHNOLOGIES YOU’LL NEED TO KNOW

Greetings from Qentelli Solutions Private Limited!

We are hiring for PostgreSQL Developer

Experience: 4 to 12 years

Job Location: Hyderabad

Job Description:

• Experience in RDBMS (PostgreSQL preferred), Database Backend development, Data Modelling, Performance Tuning, exposure to NoSQL DB, Kubernetes or Cloud (AWS/Azure/GCS)

Skillset for Developer-II:

• Experience on any Big Data Tools (Nifi, Kafka, Spark, sqoop, storm, snowflake), Database Backend development, Python, No SQL DB, API Exposure, cloud or Kubernetes exposure

Skillset for API Developer:

• API Development with extensive knowledge on any RDBMS (preferred PostgreSQL), exposure to cloud or Kubernetes