Mortgage Support Manager

• Strategizing & executing to improve Key Retention Metrics i.e Repeat Rate, % of Repeat Revenue, Revenue Per Customer, etc.
• Analyzing Regular Customer Cohort Performance, both on a product & company level.
• Developing the product subscription business on the website.
• Build retention marketing campaigns based on customer segmentation.
• Drive User Engagement in Lower Funnels using user engagement platforms
• Build the Customer Loyalty Programme for the brand.
• Creating Email & Marketing Strategy to increase repeat rate & overall basket size.
• Profiling Key Customer Groups Regularly
• Conducting Survey & Research to better understand Repeat Customer Behaviour & Habits
• Analyze and track performance - activation, engagement, retention and churn data analyzing experience is required.

Desirable Requirements:

1. Ability to handle a variety of position types/business groups/geographies effectively and independently
2. Ability to lead large teams and work directly with the teams on their day-to-day conversions
3. Should be able to drive and lead large customers independently thus increasing client wallet share
4. Plan, Strategize & build avenues/strategies for improvisation & scale numbers month on month
5. Requirement analysis, sourcing, interviewing, selling, salary negotiations, offering and post-offer follow-ups
6. Should have developed, driven, and executed comprehensive search strategies to recruit senior and niche Candidates in a limited Talent Pool
7. Utilized cost-effective tools to reduce average spend per hire and decrease cycle times
8. Should be able to work on capability building of the team and retaining the best talent

• To creat exclusive distributor or distribution outlets.
• To supervising the sales growth of your team members to obtain profits.
• To build relationships with customer needs,market trends and competitors.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.