Inside Sales Specialist

Strong Product Designer, with focus on B2C Products

Mandatory (Experience): Must have 4+ YOE in Product Design (both UI and UX) for high-traffic B2C Products

Mandatory (Skills): Must have strong knowledge and experience of design with Ai tools(Figma Cloud, Chatgpt)

Mandatory (Portfolio) - Must have strong product design portfolio of Good B2C Products, with at least 2 detailed case studies

Mandatory (Company): Top B2C Products only

Mandatory (Note): CV must have portfolio link with at least 2 detailed case study

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

Position - Recruiter & HR

About the role

Identify qualified Tech & Non-tech candidate profiles using various sourcing techniques

Proactively interact with potential candidates through various job portals, social media, and professional networks (e.g. LinkedIn, Indeed, Angle list)

Work directly with the founders and develop talent pipelines for future hiring needs and strategic roles

Ensuring a good candidate experience during the recruitment process

As our first HR hire, be responsible for some of the other early stage HR functions (Onboarding & Policies).

What are we looking for?

3-5+ years working in the early stage startups or similar organizations

You are a self-starter and can make decisions on your feet with minimal supervision, end-to-end ownership to drive outcomes.

You possess deep employee empathy

We are location agnostic, but in the same time zone (India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.

You are somebody who shares the same ethos.

Bonus

You've an interest in EdTech & learning.

You have interests outside work, in art, music, cooking, dance or any other similar skill.

What is our interview process?

An initial 30 min call to understand each other at a high level.

Work on a case study or assignment together to ensure a good match.

We are seeking a skilled HR Recruiter to join our team and manage the full recruitment lifecycle. The ideal candidate will have experience in sourcing, screening, and selecting candidates for various roles within the organization. The HR Recruiter will collaborate with hiring managers to understand their staffing needs, develop recruitment strategies, and ensure the timely fulfillment of staffing requirements.

Responsibilities:

• Partner with hiring managers to understand their staffing needs and develop recruitment strategies.
• Source potential candidates through online channels (e.g., social platforms and professional networks), job postings, and employee referrals.
• Screen resumes and conduct initial interviews to assess candidate qualifications.
• Coordinate and schedule interviews with hiring managers and candidates.
• Conduct reference checks and background screenings for selected candidates.
• Extend job offers and negotiate terms of employment.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
• Assist in organizing and attending job fairs and other recruiting events.
• Stay informed about industry trends and best practices in recruitment.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven work experience as an HR Recruiter or similar role.
• Familiarity with Applicant Tracking Systems (ATS) and resume databases.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize and multitask in a fast-paced environment.
• Knowledge of employment laws and regulations.

Preferred Qualifications:

• Certification in HR (e.g., PHR, SHRM-CP).
• Experience using social media for recruiting purposes.
• Previous experience in a high-volume recruiting environment.

• Enguru is India’s leading destination for online learning English, with over 4 crore learners
• who have used our products. enguru caters to multiple audiences, including adult and
• children learners looking to learn English through live group and/or personal classes.

• You will have end-to-end ownership in helping to launch the first iOS app in the enguru
• product suite. You will work closely with back-end engineers, product managers and graphic
• designers to build different layers of the infrastructure. You will be responsible for
• discovering, evaluating and implementing new technologies in your process to optimise the
• development efficiency.

• Experience in publishing iOS apps in the app store, and worked on the development of iOS apps and their integration with back-end services.

• Proficient in offline storage database systems and experience with third-party libraries (including custom libraries
• Strong debugging, troubleshooting, performance tuning and optimisation skills.
• Knowledge of asynchronous and multithreading pattern.
• Excellent computer science fundamentals, including databases, OOP, data structure and algorithm knowledge.
• Experience building fluid custom interfaces for a variety of screens, backed with a strong understanding of Apple design principles and interface guidelines.

• Handling product and process development, nutrition profiling, claims development, shelf life testing, manufacturing scale up
• Managing projects - working with team on product, process, packaging development, regulatory, nutrition, manufacturing scaling up
• Being the point of contact for client - weekly project tracking, working with the client and other stakeholders to ensure on time in full delivery of the project

Desired Candidate Profile