Inside Sales Executive

About the Position

Our Expectations

• Strong knowledge of Microsoft Dynamics CRM architecture In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

• Hands-on experience architecting solutions that involve CRM customization to include server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. Experience of automating business processes with workflows

• Should be able to automate the CRM for converting the quote to order, which should be fetched from our websites or manual entry.

• Must Understand the functionality of Microsoft CRM Modules, Customizing Objects (Forms, Classes, Data Dictionary and Reporting)

• Should be well versed with Email Router Configuration and Reporting Extensions

• Customize the Ticketing Tool in CRM which should be used internally as well for clients

• Experience in implementation and integration between CRM with other tools like GP , AX etc

• Should have good written and verbal communication.

• Exposure to the following Great Plains Modules: Project management & accounting, Travel & Expenses, Procurement & Sourcing, Accounts Payable, Accounts Receivable, Inventory Management, Project management and accounting, Human Resources, System Administration.

• Involve in numerous customizations as per the client requirements in both Rich and Enterprise portal developments to enhance the standard functionality of Sales, Project management, and Expense, Home, Timesheets, Purchase and Inventory modules. Performed unit testing and prepared unit test documents.

• Exceptional communication, analytical, inter-personal and problem solving skills. Dedicated and highly ambitious to achieve personal as well as the organizational goals.

Must Have:

• 8+ years of experience with Microsoft Dynamics CRM (architecture, development, rollout, maintenance, data management, migration)

• C#

• SQL

• Proficient in English

• Functional requirement gathering, technical specification writing, system implementation, & integration development.

Salary as per Industry or 30% hike on current CTC

About Us:

Edstellar is a leading provider of professional development training, offering high-quality courses across various domains such as project management, leadership, and business analysis. We are expanding our digital marketing team and are looking for a PPC Executive to manage and optimize our paid search campaigns across Google Ads and other platforms. This is an exciting opportunity for a dynamic individual looking to grow their PPC skills and make a significant impact on our digital marketing efforts.

Position Overview:

We are seeking a PPC Executive with at least 5 years of experience to support and optimize paid search campaigns for Invensis Learning. You will be responsible for assisting in the setup, management, and performance analysis of our Google Ads campaigns, helping to drive quality traffic, improve lead generation, and support business growth. This position offers an excellent opportunity for an entry-level professional eager to grow their PPC expertise in a fast-paced eLearning environment.

Key Responsibilities:

1.    Campaign Setup and Management:

o   Assist in the creation and management of PPC campaigns across Google Ads, focusing on Search, Display, and Remarketing ads.

o   Set up keyword targeting, ad copy creation, and campaign structure based on business goals.

2.    Keyword Research:

o   Conduct keyword research to identify new opportunities for campaigns.

o   Optimize keyword lists and ad groups for maximum performance and relevancy.

3.    Ad Copywriting and Optimization:

o   Write effective ad copy that resonates with target audiences and drives high CTR.

o   Continuously monitor and adjust ad copy to improve performance.

4.    Campaign Monitoring and Reporting:

o   Monitor the performance of PPC campaigns daily, focusing on key metrics like CTR, CPC, and conversion rates.

o   Prepare weekly performance reports and provide insights for optimization.

5.    A/B Testing:

o   Assist in running A/B tests for ads, landing pages, and bidding strategies to determine what works best.

o   Analyze A/B test results and implement necessary optimizations.

6.    Budget Management:

o   Monitor and manage PPC budgets to ensure campaigns are cost-effective and stay within the allocated budget.

o   Adjust bids and budget distribution to ensure maximum ROI.

7.    Competitor Research:

o   Monitor competitor ads and campaigns, providing insights and recommendations for improvement.

o   Track industry trends and competitor strategies to stay ahead in the market.

8.    Landing Page Optimization:

o   Work closely with the design and development teams to optimize landing pages for higher conversions from PPC traffic.

o   Analyze landing page performance and suggest improvements.

9.    Collaboration with Cross-Functional Teams:

o   Collaborate with the SEO, content, and design teams to ensure alignment in marketing efforts.

o   Contribute to campaigns supporting product launches, promotions, and events.

10. Learning and Growth:

o   Continuously stay updated with the latest PPC trends, Google Ads updates, and industry best practices.

o   Participate in training and development sessions to enhance PPC skills.

Key Competencies:

· Google Ads Basics: Understanding of Google Ads (Search, Display, Remarketing), with experience managing basic campaigns.

· Ad Copywriting: Ability to write clear, compelling ad copy that captures the target audience's attention.

· Keyword Research and Optimization: Familiarity with keyword research tools like Google Keyword Planner and Google Trends.

· Data Analysis: Ability to track key metrics and analyze campaign performance to suggest improvements.

· Attention to Detail: A keen eye for detail to ensure campaigns are set up correctly and optimized continuously.

· Time Management: Ability to handle multiple tasks and projects in a fast-paced environment.

· Team Player: Willingness to work closely with other teams (SEO, content, design) to improve overall campaign performance.

Key Skills for Reporting and Data Analysis:

· Google Analytics: Basic understanding of Google Analytics to track website traffic and conversions.

· Excel/Spreadsheets: Competence in Excel to manage data, track performance metrics, and create simple reports.

· Google Ads Reporting: Basic proficiency in Google Ads reporting tools to generate insights into campaign performance.

· Data Visualization: Ability to present campaign data in an easy-to-understand format for stakeholders.

Preferred Qualifications:

· Experience with eLearning or Training Industry: Prior experience or understanding of the eLearning or corporate training industry is a plus.

· Google Tag Manager: Familiarity with Google Tag Manager for setting up tracking and event tags.

· PPC Certifications: Google Ads Certification or any relevant certifications are desirable but not mandatory.

Experience Required:

· Minimum 5 year of experience in managing PPC campaigns, preferably in an eCommerce, education, or services-based environment.

· Some experience with Google Ads, Bing Ads, or social media advertising platforms.

· Knowledge of Google Ads best practices and campaign optimization strategies.

Location: Remote (Work from Home)

Company: Identicube LLP

Stipend: Unpaid

Duration: 3 Months

About Identicube LLP: Identicube LLP is a leading creative agency based in Delhi, specializing in Animation (2D/3D), Experience Design, User Research, Strategy Planning, and Branding. We are dedicated to transforming ideas into captivating visual experiences, helping brands connect with their audiences in meaningful ways. Our team of designers, artists, and strategists work together to create innovative and impactful solutions.

Job Summary: Identicube LLP is seeking a motivated and creative 3D Generalist Intern to join our team. The ideal candidate will have a strong passion for animation, a keen eye for detail, and a willingness to learn and grow in a collaborative environment. You will work closely with our experienced animators and designers, contributing to real projects while developing your skills.

Key Responsibilities:

• Assist in creating high-quality 3D animations for various projects, including branding, advertising, and immersive experiences.
• Collaborate with the creative team to develop animation concepts that align with project objectives.
• Require support throughout the 3D Pipeline including Modelling, Texturing, Lighting, Camera Animation and Rendering.
• Have basic knowledge of 3D Motion Graphics.
• Participate in team meetings, brainstorming sessions, and project reviews.
• Apply feedback to improve animations, ensuring they meet the required standards.
• Stay updated on the latest animation techniques and tools, contributing fresh ideas to the team.
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Qualifications:

• Currently pursuing or recently completed a degree in Animation, Fine Arts, Graphic Design, or a related field.
• A strong portfolio showcasing your 3D animation work, even if it’s from academic projects.
• Proficiency in animation software such as Blender and 3Ds Max.
• Basic understanding of animation principles, including timing, weight, and movement.
• Eagerness to learn, adapt, and take on new challenges in a fast-paced environment.
• Good communication skills and the ability to work collaboratively

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Preferred Skills:

• Familiarity with Unreal Engine or other real-time animation platforms.
• Should have knowledge of environment design, Product Visualization and 3D Motion Graphics.
• Knowledge of Blender and 3Ds Max.
• Experience in 3D modeling, rigging, or texturing.
• Interest in branding, advertising, and experience design.

What We Offer:

• A hands-on learning experience in a creative and dynamic work environment.
• Mentorship from experienced professionals in the animation and design industries.
• Opportunity to work on real projects and build your portfolio.
• Flexible working hours to accommodate academic commitments.
• A stipend and potential for future opportunities within the company

We are seeking talented and motivated Telesales Representatives to join our dynamic sales team. In this role, you will be responsible for proactively reaching out to potential customers, promoting our products and services, and converting leads into successful sales.

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

Job Description

Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.

This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.

• MUST - SAFe Agile Certification and experience delivering in a SAFe environment
• Good knowledge in SaaS product and evolving trends
• Strong - hands on- project management experience from inception to closure phases
• Technical business analysis experience in consulting and digital transformation solution
• Hands-on technical expertise
• Appetite to learn fast in a changing environment

Job Requirements

Skills / Competencies

• 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
• 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
• 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
• Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
• Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
• Work closely with senior engineers to develop the best technical design and approach for new product development.
• Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
• Software Development experience; experience in building and leading strong engineering teams
• Solid software development background including design patterns, data structures, test driven development
• A product mindset for owning the set-up of the end to end delivery process and tools
• Leading multiple projects with revenue, quality and timeline accountability
• Proven in delivering enterprise programs and comfortable working with a remote regional team
• Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
• Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
• Should have experience of leading all Agile ceremonies
• Proficient in delivery and quality metrics, burn down charts, progress and status reporting
• Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
• Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
• Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.

Softskills

• Desire to work in fast paced environment along with project and time management skills
• Good attitude toward work and Strong problem solving
• Excellent verbal and written communication skills
• Ability to work independently or with a group
• Should have a clear thinking process
• Should be able to manage a team
• Should have a learning agility

Qualification

• 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
• 3 to 5 years of Agile product/project management experience
• BE / B Tech or equivalent from any recognized university
• SAFe Agilist or SAFe PO/PM Certification

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

• The incumbent will report to Manager/Sr. Manager - Business Development and will be Executive/Sr. Executive depending upon the relevance and no. of years of experience.-
• Collaborating with Regional Sales Managers to accelerate the influx of business opportunities in the assigned territory.
• Reaching out via Phone/Email/Social Media to connect with prospective customers.- Conducting secondary research into company financials, line of business, technology requirements, etc., to personalize prospecting efforts-
• Staying up to date with the latest procurement industry trends & best practices- Competitor analysis & positioning against them-
• Delivering first-level Corporate Overview Presentations- Pre-qualification of business opportunities (Gauging- Budget, Authority, Need & Timeline)-
• Strategizing cross-functional campaigns to be conducted by BD & Marketing Necessary

• Educational Qualification:
• Graduation is a must (B.E.and MBA referred)-
• Excellent verbal & written communication skills in English (Public Speaking background is preferable)-
• Soft Skills (Pitching, Probing, Objection Handling, Rapport Building)-
• Strong, in-depth analytical skill-
• Proficient in professional business conversational etiquette-
• Account Mapping & Social Selling ability-
• Networking & Team Management
• Work Location: Mumbai
• Education: Any Graduate/ Post Graduate

• LOCATION: Mumbai
• COMPENSATION: Competitive
• WHY ZYCUS? :- Be a part of one of the fastest-growing product Companies in India-
• Come join a young, dynamic & enterprising team-
• Work on the latest technologies-
• Flexible working hours (As per business requirement).