Data Engineer/ DevOps - Enterprise Big Data Platform

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Key Responsibilities • Manage and grow assigned accounts within the USA market. • Act as the primary point of contact for client stakeholders. • Identify upsell and cross-sell opportunities, particularly in: o Cloud migration & modernization o Infrastructure transformation o Managed cloud services • Drive end-to-end sales cycles from requirement gathering to deal closure. • Collaborate with pre-sales, cloud architects, and delivery teams to craft tailored cloud migration solutions. • Build long-term relationships with CXOs, IT Directors, and decision-makers. • Prepare account plans, revenue forecasts, and pipeline reports. • Meet and exceed quarterly and annual revenue targets. • Negotiate commercial terms and manage contract renewals. • Stay up to date with cloud trends, competitive landscape, and US market dynamics. Required Qualifications • 3–8 years of experience in: o Account management / IT services sales / technology consulting o Handling USA clients (mandatory) • Proven experience selling cloud solutions and/or IT services. • Understanding of: o M365, Azure, or Google Cloud platforms o Cloud migration strategies (lift & shift, re-platform, re-architect) o Application modernization & infrastructure services • Strong consultative selling and negotiation skills. • Experience managing multi-million-dollar accounts (preferred). • Excellent communication and presentation skills. • Ability to work in US time zones as required.

About VisibilityStack

VisibilityStack is a demand capture platform that helps businesses capture the demand for their solution, wherever their audience is searching, whether it's Google Search or AI-Search platforms or LLMs. The platform is powered by AI agents that identify what your audience is asking to look for a solution like yours, engineer content that answers those questions, and structure it so Google and AI systems can easily understand and recommend it in their responses. We also strengthen your online credibility through strategic backlinks and a strong social presence.

Everything is guided by real-time data and analytics. We system continues to analyze what's working, remove what does not, and keep your content working around the clock. The result is simple: the right people can find you, trust you, and reach out when they need what you offer.

The Role

We need a Senior Engineer who ships production code that scales. You'll be the technical anchor—building critical infrastructure, solving complex problems, and mentoring junior developers through code reviews and pair programming.

You'll shape our future in four key ways: writing the code that becomes our foundation, We’re looking for a Next.js Developer (Full-Stack) who can build and ship modern web products end-to-end. You’ll work across frontend, backend, and cloud (AWS) and collaborate closely with product and design to deliver fast, reliable experiences. A strong plus: you have a knack for AI-enabled products—you understand how to integrate LLM features thoughtfully, not just “add a chatbot”. This is about technical leadership through excellence.

What's in it for you:

1. Own mission-critical systems end-to-end — Your code directly generates customer revenue
2. Skip the politics, ship products — No layers of approval, no enterprise bureaucracy
3. Shape product direction — Your technical insights influence product strategy, not just implementation
4. Learn cutting-edge AI in production — Work with LLMs, vector databases, and agent orchestration at scale
5. Shape technical decisions and processes — Your input matters on how we build, not just what
6. Accelerated growth path — As we scale, you choose: become our technical lead or remain a deeply influential IC
7. Direct founder access — Collaborate on product vision, not just execute specs

Location: Janakpuri, Delhi (Hybrid - Maker's Schedule)

Our Work Philosophy:

We follow the Maker's Schedule, not the Manager's Schedule. This means uninterrupted blocks of deep work when you're building, and high-bandwidth collaboration when we're solving problems together.

In Practice:

1. In-office days: Whiteboard architecture sessions, rapid product iterations, deep dives into product strategy, complex debugging that needs three minds on one problem
2. Deep work days: Uninterrupted coding from wherever you work best—home, office, or that coffee shop with perfect noise levels
3. Balance by design: We optimize for both intense collaboration and deep focus

The best technical breakthroughs happen in two modes: intense in-person collaboration where ideas bounce rapidly, and deep solo work where complex problems get solved. We protect both.

Responsibilities

• Build and maintain production-grade web applications using Next.js (App Router preferred), React, and TypeScript.
• Develop full-stack features including APIs, server actions, background jobs, and integrations.
• Architect and implement scalable systems on AWS (deployment, monitoring, security, performance).
• Work with databases (SQL/NoSQL), caching layers, and queues where appropriate.
• Collaborate with product/design to turn requirements into clean UX and shippable increments.
• Own quality through testing, code reviews, CI/CD, observability, and performance tuning.
• Contribute to technical decisions, architecture, and best practices across the team.

What You’ll Bring (Required)

• Strong experience with Next.js + React + TypeScript in real production apps.
• Solid full-stack fundamentals:API design, authentication/authorization
• data modeling and query optimization
• debugging distributed systems issues
• Strong working knowledge of AWS, such as: Lambda, ECS/Fargate, EC2, S3, CloudFront
• RDS/DynamoDB, API Gateway
• IAM, secrets management, VPC basics
• CI/CD and infrastructure practices (Terraform/CDK is a plus)
• Good engineering habits: clean, maintainable code
• testing mindset
• performance and security awareness

AI Product “Knack” (Preferred / Nice to Have)

• Experience integrating AI features using APIs (e.g., OpenAI, Anthropic, Bedrock) including:prompt/version management
• structured outputs / tool calling
• retrieval (RAG) patterns and embeddings (basic familiarity is fine)
• Ability to design AI features with UX and safety in mind:latency expectations, fallbacks, streaming responses
• evaluation/quality loops, guardrails, and logging
• Curiosity about how AI changes workflows and product capabilities.

Tech Stack (Example)

• Next.js, React, TypeScript, Tailwind (or similar)
• Node.js, Postgres/MySQL (and/or DynamoDB)
• AWS (Lambda/ECS/S3/CloudFront/RDS), CI/CD (GitHub Actions, etc.)
• Observability: CloudWatch, Sentry, OpenTelemetry (any equivalent)

What Success Looks Like

• You can take a feature from idea → implementation → deployment with minimal oversight.
• You ship reliable releases and improve system performance and DX over time.
• You help the team build AI-powered features that users actually trust and use.

Job Title: Senior Business Development Executive (Staff Augmentation)

Location: Indore, India

Company: Ment Tech Labs Pvt. Ltd.

Job Description:

We are seeking an enthusiastic and results-driven Senior Business Development Executive to join our dynamic team at Ment Tech Labs Pvt. Ltd. in Indore. As a Sr. BDE, you will play a pivotal role in expanding our client base through effective staff augmentation solutions. The ideal candidate should possess a strong understanding of staff augmentation, demonstrate proficiency in creating and negotiating Master Service Agreements (MSA), Statements of Work (SOW), and other documentation.

Responsibilities:

1. Staff Augmentation Expertise:

• Develop a deep understanding of staff augmentation services and effectively communicate the value proposition to clients.

1. Contract Management:

• Create, negotiate, and manage Master Service Agreements (MSA), Statements of Work (SOW), and other contractual documentation.

1. Proactive Business Development:

• Proactively identify and pursue new business opportunities, driving growth and revenue for the company.

1. Communication Skills:

• Demonstrate excellent communication skills, both written and verbal, to engage with clients, understand their requirements, and articulate solutions effectively.

1. Learning and Growth:

• Thrive in a dynamic environment, continuously learning and adapting to industry trends, client needs, and market demands.

1. Target-Driven Approach:

• Work with set targets and develop strategies to achieve and exceed business development goals.

1. Keen Urge to Grow:

• Exhibit a keen interest in personal and professional growth, taking ownership of career development and contributing to the overall success of the team.

Qualifications:

1. Bachelor’s degree in Business, Marketing, or a related field.
2. Minimum of 5 years of experience in Business Development, specifically in staff augmentation.
3. Proven track record of successfully negotiating and closing deals.
4. Strong understanding of Master Service Agreements, Statements of Work, and other contractual documentation.
5. Excellent interpersonal and communication skills.
6. Results-oriented with a demonstrated ability to meet and exceed targets.
7. Proactive attitude with a strong urge to learn, grow, and contribute to the success of the business.

1. Preparation of Drawings, Estimates, Calculations, etc for covered and not covered items (MEP) for running properties.
2. Prepare technical documentation for structural and MEP works.
3. Preparing Queries/ Clarifications getting cleared from a consultant.
4. Preparing the bill of Quantities (BOQ) as per the drawing.
5. Comparison of BOQ with Technical specifications.
6. Mechanical, Electrical, and Plumbing engineering execution works
7. MEP Engineer has to identify problems in the execution, planning, managing, and delivering of multiple projects.

Required Candidate profile

1. Preparation of detailed specifications for selected items.
2. Preparation of RA Bills & certification.
3. Reconciliation of materials and certification of RA bills of contractors to the management for every month

We are looking for an Android Developer responsible for the development and maintenance of applications aimed at a range of devices including mobile phones and tablet computers. Your primary focus will be development of applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential

Roles and Responsibilities

² Design and build applications.

² Ensure the performance, quality, and responsiveness of applications

² Collaborate with a team to define, design, and ship new features

² Identify and correct bottlenecks and fix bugs

² To maintain the code quality, organization, and automation

² Work with the development team consisting of architects, UI designers, product managers, testers to deliver high quality mobile product & services

² Develop, test and rollout optimised UIs for diff versions/device

² Translate designs and wireframes into high quality code

² Build for multi device & multi platform scenario i.e mobile website along with mobile app

² Design, build, and maintain high performance, reusable, and reliable Java code

² Ensure the best possible performance, quality and responsiveness of the application

² Adaptability is a key factor to becoming a great Android app developer

² Identify the bugs ,correct bottlenecks and fix bugs

Skills Required:

² Prominent hands on experience in Native Android, Native iOS or Both.

² Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

² An Android app developer must be well-versed with Java programming language.

² Familiarity with RESTful APIs to connect applications to back-end services

² Strong knowledge on UI design principles, patterns, and best practices

² Having knowledge about offline storage, threading, and performance tuning

² Knowledge of the open-source Android ecosystem and the libraries available for common tasks

² A knack for benchmarking and optimization

² Ability to understand business requirements and translate them into technical requirements

² Understanding of Google’s Android design principles and interface guidelines.

² Proficient with Objective-C or Swift.

² Understanding of Apple’s design principles and interface guidelines

² Knowledge of low-level C-based libraries is preferred

² Familiarity with cloud message APIs and push notifications

² Knack for benchmarking and optimization

² Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

² Familiarity with continuous integration.

Skills Required :

• Previous Working Experience As A PHP / Laravel Developer For 1-4 Years.
• In-Depth Knowledge Of Object-Oriented PHP And Laravel 5 PHP Framework.
• Hands-On Experience With SQL Schema Design, SOLID Principles, REST API Design, Etc. MySQL Profiling And Query Optimization. Excellent Troubleshooting Skills.
• Good Project Management Skills. Creative And Efficient Problem Solver.

Roles & Responsibilities :

• Build Innovative, State-Of-The-Art Applications And Collaborate With The User Experience (UX) Team. Ensure HTML, CSS, And Shared JavaScript Is Valid And Consistent Across Applications.
• Prepare And Maintain All Applications Utilizing Standard Development Tools.
• Utilize Backend Data Services And Contribute To Increasing Existing Data Services API.
• Coordinate With Co-Developers And Keeps Project Manager Well Informed Of The Status Of Development Effort And Serves As A Liaison Between Development Staff And Project Manager.
• Keep Abreast Of New Trends And Best Practices In Web Development.

Roles & Responsibilities:

We are looking for a Senior PHP Developer Having expertise in Laravel, Codeigniter & Rest API's

Role Includes -

• Develop, record, and maintain cutting-edge web-based PHP applications.

• Work on Product Development / Enhancements and Bug Fixings.
• Prepare and maintain all applications utilizing standard development tools.
• Develop back-end data services and contribute to increasing existing APIs.
• Coordinate with co-developers and keep project managers well informed of the status of development efforts.
• Understanding of MVC design patterns
• Ability to work individually as well as in a team.

Requirements:

• Expertise in Laravel, Codeigniter, MySQL, MongoDB & Rest APIs
• Thorough in Object-oriented concepts.
• Knowledge of Amazon AWS Cloud services.
• Knowledge of Restful Web services.
• Knowledge of AngularJs or React is a big plus.
• Looking for Immediate Joining

Skills:

• Frameworks Laravel, Codeigniter
• Databases like MySQL and MongoDB

Senior Frontend Developer || CSS, HTML, JavaScript, React.js|| 3+ years exp