Inside Sales Executive - B2B

Senior Software Engineer 

Challenge convention and work on cutting edge technology that is transforming the way our customers manage their physical, virtual and cloud computing environments. Virtual Instruments seeks highly talented people to join our growing team, where your contributions will impact the development and delivery of our product roadmap. Our award-winning Virtana Platform provides the only real-time, system-wide, enterprise scale solution for providing visibility into performance, health and utilization metrics, translating into improved performance and availability while lowering the total cost of the infrastructure supporting mission-critical applications.  

We are seeking an individual with expert knowledge in Systems Management and/or Systems Monitoring Software, Observability platforms and/or Performance Management Software and Solutions with insight into integrated infrastructure platforms like Cisco UCS, infrastructure providers like Nutanix, VMware, EMC & NetApp and public cloud platforms like Google Cloud and AWS to expand the depth and breadth of Virtana Products. 

Role Responsibilities: 

• The engineer will be primarily responsible for architecture, design and development of software solutions for the Virtana Platform 
• Partner and work closely with cross functional teams and with other engineers and product managers to architect, design and implement new features and solutions for the Virtana Platform. 
• Communicate effectively across the departments and R&D organization having differing levels of technical knowledge.  
• Work closely with UX Design, Quality Assurance, DevOps and Documentation teams. Assist with functional and system test design and deployment automation 
• Provide customers with complex and end-to-end application support, problem diagnosis and problem resolution 
• Learn new technologies quickly and leverage 3rd party libraries and tools as necessary to expedite delivery 

Required Qualifications:    

• Minimum of 4-10 years of progressive experience with back-end development in a Client Server Application development environment focused on Systems Management, Systems Monitoring and Performance Management Software. 
• Deep experience in public cloud environment using Kubernetes and other distributed managed services like Kafka etc (Google Cloud and/or AWS) 
• Experience with CI/CD and cloud-based software development and delivery 
• Deep experience with integrated infrastructure platforms and experience working with one or more data collection technologies like SNMP, REST, OTEL, WMI, WBEM. 
• Minimum of 6 years of development experience with one or more of these high level languages like GO, Python, Java. Deep experience with one of these languages is required. 
• Bachelor’s or Master’s degree in computer science, Computer Engineering or equivalent 
• Highly effective verbal and written communication skills and ability to lead and participate in multiple projects 
• Well versed with identifying opportunities and risks in a fast-paced environment and ability to adjust to changing business priorities 
• Must be results-focused, team-oriented and with a strong work ethic 

Desired Qualifications: 

• Prior experience with other virtualization platforms like OpenShift is a plus 
• Prior experience as a contributor to engineering and integration efforts with strong attention to detail and exposure to Open-Source software is a plus 
• Demonstrated ability as a lead engineer who can architect, design and code with strong communication and teaming skills 
• Deep development experience with the development of Systems, Network and performance Management Software and/or Solutions is a plus 

About Virtana: 

Virtana delivers the industry’s only broadest and deepest Observability Platform that allows organizations to monitor infrastructure, de-risk cloud migrations, and reduce cloud costs by 25% or more. 

Over 200 Global 2000 enterprise customers, such as AstraZeneca, Dell, Salesforce, Geico, Costco, Nasdaq, and Boeing, have valued Virtana’s software solutions for over a decade. 

Our modular platform for hybrid IT digital operations includes Infrastructure Performance Monitoring and Management (IPM), Artificial Intelligence for IT Operations (AIOps), Cloud Cost Management (Fin Ops), and Workload Placement Readiness Solutions. Virtana is simplifying the complexity of hybrid IT environments with a single cloud-agnostic platform across all the categories listed above. The $30B IT Operations Management (ITOM) Software market is ripe for disruption, and Virtana is uniquely positioned for success. 

Job Description:

We are seeking a PHP/Laravel Developer with a minimum of 3+ years of experience and a proven track record in developing and maintaining PHP/Laravel-based websites and applications. The ideal candidate should excel in creating high-performance web applications using PHP and MySQL, with expertise in debugging, performance optimisation, and scalability. Familiarity with resource-intensive application architecture will be an added advantage.

Responsibilities:

• Write clean, maintainable code adhering to company coding standards.
• Develop and enhance existing PHP/Laravel/Code-igniter projects.
• Troubleshoot, test, and maintain core product software and databases for optimisation and functionality.
• Contribute to all phases of the development lifecycle.
• Follow industry best practices for secure and scalable development.

Key Skills:

• Technical Proficiency:
• Expertise in PHP, MySQL, and related web technologies.
• Strong experience in debugging, performance optimisation, and scalability.
• Familiarity with resource-intensive application architectures.

Frameworks:

• Hands-on experience with Laravel and CodeIgniter frameworks.
• Ability to identify potential bottlenecks and provide innovative solutions.

Soft Skills:

• Adaptability to balance support and development tasks effectively.
• Ability to work independently and collaboratively in teams.
• Exceptional problem-solving skills and attention to detail.

Preferred Background:

• Minimum 3+ years of experience with PHP, MySQL and Relevant Technologies.
• Exposure to legacy systems alongside modern development practices.
• Prior experience balancing support and development roles.
• Demonstrated expertise in resource-intensive application development and optimisation.
• Evidence of significant past performance improvements in web applications.
• Proficiency in frameworks such as Laravel and CodeIgniter, and relevant tech stacks.

Qualifications:

• BE/B.Tech in Computer Science or equivalent degree preferred.
• Sound knowledge of OOP principles and best practices.
• Familiarity with Git version control and Agile/Scrum methodologies.

This role offers the opportunity to work on innovative projects while making meaningful contributions to high-scale applications. If you are passionate about creating exceptional web applications and thrive in a fast-paced environment, we encourage you to apply!

We have Internship Training program for COMPLETE IT FRESHERS who want to do learn real time working on live projects in our IT company Logical Soft Tech Pvt Ltd, Indore(M.P) .

We work on several technologies and have training internship on following tech stack :-

1) For Mobile app development ( Android /IOS/ Flutter )

2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )

3) For frontend web design and development : React .JS

4) For Backend web development ( php CodeIgniter / node.js / Java springboot)

5) for SEO/SMM/Digital Marketing / Manual testing

**

For more enquiry and detail discussion you may reach our HR Number

Company Name : Logical Soft Tech Pvt Ltd

Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)

Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Please call on given HR number if any queries or for detail discussion

Job Title: Lead – Application Engineering

Remote | Chennai | Hyderabad | Bangalore

Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 2800+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team-first mindset. Headquartered in Silicon Valley, you’ll find our delivery centers across the globe and offices in multiple cities across India, the US, the UK, Canada, and Singapore, including a substantial remote global workforce.

We’re Great Place to Work-Certified™. Working at Tiger Analytics, you’ll be at the heart of an AI revolution. You’ll work with teams that push the boundaries of what is possible and build solutions that energize and inspire.

Curious about the role? What your typical day would look like?

As a Lead - Application Engineer, you will work with our Application Engineering team on designing and developing web applications.

More specifically, you might:

• Collaborate with business analysts and technical managers to understand functional, and non-functional requirements, and scope.
• Design and develop multi-tier, cloud-native, high-performance, and scalable solutions
• Indulge in applying benchmarking software engineering principles and design patterns to build robust world-class solutions.
• Direct cross-functional agile teams as a leader across the software development lifecycle
• Analyse design alternatives using proofs-of-concept, and engage with architects to choose the best optimal solutions
• Obsess about writing high-quality code and performing reviews of the design and code.
• Interact and collaborate with project/program managers to estimate, plan, and reduce technical concerns at the module or project level.
• Ideate with your peers, support their work, and provide constructive feedback on their solutions.

What do we expect?

• 5+ years of experience
• A passion to write clean yet simple programs using JavaScript, HTML5, CSS3
• Keen interest in creating web frameworks like Angular / React JS
• A comprehensive foundation using object-oriented and functional programming languages.
• Wide-ranging knowledge in web server technologies - Node.js / Nginx
• Exposure to Cloud environments - AWS / Azure / GCP
• Good understanding of working with API design and development
• A full cycle web development experience with end-to-end exposure for atleast 2/3 of development projects

You are important to us, let’s stay connected!

Every individual comes with a different set of skills and qualities so even if you don’t tick all the boxes for the role today, we urge you to apply as there might be a suitable/unique role for you tomorrow.

We are an equal-opportunity employer. Our diverse and inclusive culture and values guide us to listen, trust, respect, and encourage people to grow the way they desire.

• Key responsibility is to design & develop a data pipeline for real-time data integration, processing, executing of the model (if required), and exposing output via MQ / API / No-SQL DB for consumption
• Provide technical expertise to design efficient data ingestion solutions to store & process unstructured data, such as Documents, audio, images, weblogs, etc
• Developing API services to provide data as a service
• Prototyping Solutions for complex data processing problems using AWS cloud-native solutions
• Implementing automated Audit & Quality assurance Checks in Data Pipeline
• Document & maintain data lineage from various sources to enable data governance
• Coordination with BIU, IT, and other stakeholders to provide best-in-class data pipeline solutions, exposing data via APIs, loading in down streams, No-SQL Databases, etc

Skills

• Programming experience using Python & SQL
• Extensive working experience in Data Engineering projects, using AWS Kinesys,  AWS S3, DynamoDB, EMR, Lambda, Athena, etc for event processing
• Experience & expertise in implementing complex data pipeline
• Strong Familiarity with AWS Toolset for Storage & Processing. Able to recommend the right tools/solutions available to address specific data processing problems
• Hands-on experience in Unstructured (Audio, Image, Documents, Weblogs, etc) Data processing.
• Good analytical skills with the ability to synthesize data to design and deliver meaningful information
• Know-how on any No-SQL DB (DynamoDB, MongoDB, CosmosDB, etc) will be an advantage.
• Ability to understand business functionality, processes, and flows
• Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently

Functional knowledge

• Real-time Event Processing
• Data Governance & Quality assurance
• Containerized deployment
• Linux
• Unstructured Data Processing
• AWS Toolsets for Storage & Processing
• Data Security

Role Overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.

We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition. 

The person in the role will -

• Communicate effectively with internal and external customers via phone, email and chat.

• Attend customer calls to capture notes on customer feedback, action items and next steps.

• Follow up with customers to ensure their technical issues are resolved.

• Evaluate ways to improve customer experience and contribute to development of solutions.

• Liaise with the Operations/ Product/ Sales team.

• Share feature requests and effective workarounds with team members.

• Gather customer feedback and share with our Product, Sales and Marketing teams.
  
  Requirements

  • Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.

  • Strong team building, time management, and organizational skills.

  • Problem solving, creative, organized and detail-oriented.

  • Tackle problems in a creative and logical ways and identify solutions

  • Should be tech savvy.

  • Proficient in using Google Docs, Slides and Sheets.
    
    Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
    
    

    Benefits

    What’s in it for you?
    
    We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
    
    Glassdoor rating of 4.8. You got to read it to believe it:
    https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
    
    We are a remote first Company thus, complete Work From Anywhere policy is applicable.
    
    Perks:
    
    

    1. Paid Internship (Monthly stipend upto INR: 21,000).
    2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
    3. Learning & development budget ( Up to INR 21,000/-).
    4. Monthly reimbursement for Internet expenses - Upto INR 1500.
    5. Yearly OTT reimbursement (up to Rs.1500 per annum).
    6. Fitness reimbursement (Up to Rs. 1000 per month).
    7. Health Insurance.
    8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.

    
    See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

     

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals