IT Support Engineer

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 3+ years of experience in AWS cloud infrastructure, with a significant portion in a cloud managed services.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

Job Description: Software Engineering –Sr. Software Engineer

Key Responsibilities - Responsible for design, problem solving, develop, modify, debug and/or maintain software system for one or more specific modules within a large software system scope

Must have:

React JS, Java script, Jquery, JSP, Struts, Java, Spring Framework, Database

Preferred Skills/Experience:

• 7+ years of hands-on software development experience in designing and implementing complex, distributed applications.

Knowledge on front end technology is must such as React JS / Angular

• Knowledge and real time experience in Designing, Development, and Maintenance of Scalable, Distributed applications.

• Strong experience in Java, Spring Boot-based application on RDBMS (SQL Server ).

• Hands on experience with frameworks like ReactJS, AngularJS, NodeJS and designing Microservice/Event-driven architecture.

• Experience with cloud migration (AWS or Azure) and managing the development of cloud-based applications and development of APIs, web services.

• Capable of troubleshooting errors, finding root causes, resolving failures in real time.

• knowledge of Relational Databases, SQL and ORM Technologies(Hibernate, JPA, Spring Data).

• Experience with version control and source code management tools such as Git, GitHub and Bitbucket.

• Thorough understanding of Java and J2EE Internals (Class Loading, Memory Management, Transaction Management.).

• Knowledge on creation of CI/CD pipelines using Jenkins, Groovy and GitHub actions workflows.

• Knowledge on working and leading Agile/Scrum development cycles.

• Implement test cases using Junit, Mockito, Cucumber, jest

ob Description: .NET Core Developer (3+ years of experience)

We are seeking a skilled and experienced .NET Core Developer with a minimum of 3 years of professional experience. The ideal candidate should possess a strong proficiency in C#, creating REST APIs, caching, JSON, authentication, authorization, and the web application development life cycle. The candidate should also be well-versed in standard industry practices, demonstrating expertise in proper coding practices, code commenting, and unit testing. A good understanding of software architecture is crucial for this role, while experience with SQL is considered a plus.

Responsibilities:

· Develop and maintain robust, scalable, and high-performance applications using .NET Core 6 and C#

· Create efficient and secure REST APIs for seamless integration with other systems

· Implement caching mechanisms to enhance application performance

· Work with JSON data structures to handle data exchange and serialization

· Ensure proper authentication and authorization mechanisms are implemented

· Follow the web application development life cycle from requirements gathering to deployment and maintenance

· Adhere to standard industry practices and coding standards to ensure high-quality code

· Implement proper code commenting for maintainability and future enhancements

· Conduct unit testing to validate functionality and identify potential issues

· Collaborate with cross-functional teams to analyze requirements and propose software solutions

· Provide technical guidance and support to junior developers as needed

Requirements:

· Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience)

· Minimum of 3 years of professional experience as a .NET Core developer

· Proficiency in C# and experience with .NET Core 6

· Strong knowledge and hands-on experience in creating REST APIs

· Familiarity with caching mechanisms and their implementation

· Solid understanding of JSON for data exchange and serialization

· Experience implementing authentication and authorization in web applications

· Thorough understanding of the web application development life cycle

· Strong adherence to standard industry practices and coding standards

· Proficient in code commenting and following proper coding practices

· Experience with unit testing frameworks and test-driven development

· Good understanding of software architecture principles and patterns

· Knowledge of SQL and experience working with relational databases (preferred)

· Good working knowledge of Azure DevOps

· Excellent problem-solving and analytical skills

· Strong communication and teamwork abilities

Join our dynamic and innovative team, and contribute to the development of cutting-edge applications using the latest technologies. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and advancement.

What you need to have:

• Demonstrated experience as a software engineer, with at least 8+ years’ experience in technology roles
• Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
• Significant experience with the Java programming language and frameworks such as Spring & SpringBoot
• Good working experience with front-end Javascript frameworks such as ReactJS
• Experience optimizing databases and SQL queries for high-performance 
• Good knowledge of AWS services, design patterns and practices - ideally certified
• Experience and keen understanding of the value of working in agile teams
• A “quality-first” mindset, with experience working in continuous integration environments
• Highly effective at communicating, and comfortable whiteboarding design ideas with teams of engineers, product managers, and business analysts
• Desire to challenge the status quo and maturity to know when to compromise
• Respect for other team members and a highly collaborative approach to working and learning together

• Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.
• Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.
• Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
• Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.
• Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues
• Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work
• Working with IDAM ticketing tool and log/assigning calls and resolving as per priority
• Taking care of AMC/Warranty of all company infrastructure.
• Maintaining Asset Register and keeping record of IT equipment.
• Route problems to internal 2nd and 3rd level IT support staff.

• Troubleshooting & configuring on Microsoft outlook & Web mail.
• Escalating complex problem to supervisor and appropriate support specialists
• Installation, configuration and troubleshooting Local and Network Printers

• Taking care of all other responsibilities assigned from time to time.

• Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.
• Installation of servers 2008, 2012.
• Working with  Arc server Backup solution Restoring and Backup wizard.
• Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.
• Antivirus updating, configuring, schedule scanning.
• Onsite support
• Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network)    take snapshot, snapshot restore, etc

Simform is a fast-growing software services company mainly serving and having a presence in North America. Simform has built a solid work culture that is focused on learning, growth, and work-life balance. Simform is well-known for its very good work culture and loved by employees.

Please read more about the company and work culture here : https://www.simform.com/careers/

Job Description :

Summary : Major focus will be the development of server-side logic to ensure high performance and responsiveness to requests received from front-end. Deployment on the production server.

Responsibilities :

- Understanding the project requirement and coding the programs efficiently to meet the client's requirements to the closest proximity.

- Optimise output to run smoothly on multiple delivery platforms.

- Design and implement low-latency, high-availability, and performant applications.

- Integration of user interface elements developed by front-end developers with server-side logic.

- Integration of multiple data sources and databases into one system.

- Integration of data storage and third-party library/package into the application.

- Create or integrate any such thing manually if not available on standard package list.

- Create the best fitted and scalable database schema for particular business logic.

- Should be hands-on in reading large volumes of data from the database, or over HTTP(S)/WebSockets.

- Ensure programs and applications are bug-free and run smoothly.

Skills And Qualifications :

- Familiarity with Python web stacks and In-depth knowledge of different frameworks (Django, Flask, etc.)

- Understanding different types of Object Relational Mappers.

- Ability to work on multiple API integrations, and write modular reusable code.

- Understanding of the threading limitations of Python, and multi-process architecture

- Good knowledge of a server-side templating language.

- Basic understanding of front-end frameworks such as Angular, ReactJs, VueJs and technologies such as JavaScript, HTML5, and CSS3

- Knowledge of user authentication and authorisation between multiple systems, servers, and environments

- Understanding of fundamental design principles behind a scalable application

- Familiarity with object event-driven programming in Python

- Strong unit test and debugging skills

- Proficient understanding of code versioning tools, such as Git, Mercurial or SVN.