
About CoverSelf: We are an InsurTech start-up based out of Bangalore, with a focus on Healthcare. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform.
About the Role:
We are looking for a skilled and proactive IT Support Engineer to join our growing IT team. As an IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and assisting in the day-to-day operations of our IT infrastructure. The ideal candidate should have 2-4 years of experience in IT support, with a solid understanding of networking, hardware, software, and systems administration.
Responsibilities
➔ Provide first- and second-level technical support to end users, troubleshooting hardware, software, and network issues both onsite and remotely.
➔ Assist in maintenance of servers, desktops, laptops, and mobile devices, ensuring optimal performance.
➔ Support the configuration and maintenance of network devices (routers, switches, firewalls) and ensure secure and reliable connectivity.
➔ Aid in the rollout, installation, and configuration of new hardware and software applications, including updates and patches.
➔ Develop and maintain technical documentation and user guides. Conduct basic training sessions to help staff better utilize IT resources.
➔ Track, prioritize, and resolve tickets using the organization’s helpdesk system. Escalate issues as needed and follow up to ensure resolution.
➔ Support initiatives related to IT security, ensuring systems adhere to compliance and policy standards, and participate in routine system audits.
Requirements
➔ 2-4 years of experience in IT support, network administration, or a similar role.
➔ Solid understanding of operating systems (Windows, Linux, macOS) and network protocols.
➔ Experience with hardware troubleshooting and software installation.
➔ Exposure to SASE tools like Zscaler, Netskope, PaloAlto Prisma Access.
➔ Knowledge of Active Directory, Office 365, and other enterprise IT solutions.
➔ Basic experience in server administration and virtualization technologies (VMware, Hyper-V).
➔ Excellent communication skills and a customer-focused approach.
Preferred Skills (Optional):
➔ Experience with IT service management (ITSM) tools (e.g.,JIRA Service Desk, ServiceNow,Freshworks etc).
➔ Exposure to virtualization technologies (e.g., VMware, Hyper-V) or cloud platforms (e.g., AWS, Azure).
➔ Knowledge of scripting or automation (e.g., PowerShell, Python) for routine tasks.
Work Location: Bangalore
Work Mode: WFO
Benefits: Best in the Industry Compensation, Friendly & Flexible Leave Policy, Health Benefits, Certifications & Courses Reimbursements, Chance to be part of rapidly growing start-up & the next success story, and many more.
Additional Information: At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Role Overview
We are looking for a Senior Product Manager who is a builder at heart, deeply analytical, and thrives in
a fast-paced, high-ownership environment. This is a high-visibility role — you will report directly to the
Co-Founder and drive product strategy across one or more of our apps.
You will be the connective tissue between business goals, data insights, and engineering execution. If
you love dissecting user behaviour, running rapid experiments, and shipping products that millions of
people love — this role is for you.
Key Responsibilities
Product Strategy & Ownership▸ Own the end-to-end product roadmap for your charter — from ideation to launch to post-launch
iteration
▸ Define product vision aligned with Tamasha’s growth goals and present it directly to the Co-
Founder and leadership
▸ Make data-backed prioritisation decisions balancing user needs, business impact, and technical
feasibility
Data-Driven Decision Making
▸ Deep-dive into user data, engagement metrics, funnel analytics, and retention cohorts to surface
insights
▸ Design and run A/B experiments; interpret results rigorously and translate them into product bets
▸ Build and maintain dashboards (SQL, Metabase, Amplitude, or similar tools) to track KPIs and
health metrics
▸ Partner with Data Science and Analytics teams to build predictive models and personalisation
capabilities
Cross-Functional Execution
▸ Work closely with Design, Engineering, Marketing, and Growth teams to ship high-quality features
on time
▸ Write crisp PRDs, user stories, and acceptance criteria; ensure shared alignment across
stakeholders
▸ Remove blockers, unblock engineers, and maintain sprint velocity without compromising product
quality
User Research & Market Intelligence
▸ Lead user interviews, usability studies, and surveys to deeply understand our user segments
▸ Monitor competitive landscape across live streaming, social gaming, and creator economy
platforms
▸ Translate qualitative insights into quantified product opportunities
Growth & Monetisation
▸ Identify and execute levers for user acquisition, activation, engagement, and retention (AARRR)
▸ Partner with business teams on monetisation features — virtual goods, coins, gifting,
subscriptions
▸ Own creator and user lifecycle journeys across apps in the Tamasha ecosystem
What We're Looking For
Must-Have
▸ 6–7 years of product management experience, with at least 2 years in a senior/lead PM role▸ Strong data orientation — comfortable writing SQL queries, building dashboards, and driving
product decisions from data
▸ Must-have experience in Consumer Applications with large user bases (1M+ DAU preferred)
▸ Proven track record of owning 0→1 features as well as scaling existing products
▸ Excellent written and verbal communication; ability to influence without authority
▸ Prior experience in Social Entertainment or Gaming industry is strongly preferred
Nice-to-Have
▸ Hands-on experience with Amplitude, Mixpanel, Clevertap, Firebase, or similar tools
▸ Exposure to creator economy platforms or social networking products
▸ Experience at a high-growth startup (Series A–C stage)
▸ Technical background or prior engineering experience
Why Join Tamasha?
� Direct Co-Founder Exposure
Report to the Co-Founder. Your work has
board-level visibility and real strategic impact.
� Data-Rich Environment
Access to rich behavioural data across 30L+
users and 6 apps. Ideal for a data-first PM.
� Real Ownership
No bureaucracy. You own your charter end-to-
end — strategy, execution, and outcomes.
� Multi-App Ecosystem
Work across apps at different stages — early-
stage, growth, and scale all in one company.

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processes to enhance performance and productivity of fabrication by using technical skills, best practices in
manufacturing etc.
SKILLS:
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2. Creative thinking and problem-solving skills
3. Communications skills
KNOWLEDGE:
● 1. Should have proven work experience in process engineering considering in same
domain.
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6 to 12 years of HR experience covering both strategic and operational HR
Proven experience scaling HR for multi-location / multi-state teams in fast-paced environments
End-to-end recruitment ownership (full-time, contractual, campus, interns)
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Experience managing HR operations (onboarding, exits, payroll coordination, vendors)
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Strong stakeholder management, communication & leadership partnering
Bachelor’s degree in HR / Business / Psychology (MBA preferred)
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Canada Office
182 Central Ave, 3, London, Ontario N6A 1M7, CA
Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad, Gujarat 380015, IN
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Keywords Communication Skill, Wireframing, Documentation, FRD
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