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IT Support Engineer
IT Support Engineer
CoverSelf's logo

IT Support Engineer

Indrajeeth S's profile picture
Posted by Indrajeeth S
3 - 4 yrs
₹5L - ₹6L / yr
Bengaluru (Bangalore)
Skills
Zscaler
Netskope
Palo Alto
forcestop
intunes
Active Directory
entra id
Microsoft SCCM

About CoverSelf: We are an InsurTech start-up based out of Bangalore, with a focus on Healthcare. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform.


About the Role:

We are looking for a skilled and proactive IT Support Engineer to join our growing IT team. As an IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and assisting in the day-to-day operations of our IT infrastructure. The ideal candidate should have 2-4 years of experience in IT support, with a solid understanding of networking, hardware, software, and systems administration.



Responsibilities

➔   Provide first- and second-level technical support to end users, troubleshooting hardware, software, and network issues both onsite and remotely.

➔   Assist in maintenance of servers, desktops, laptops, and mobile devices, ensuring optimal performance.

➔   Support the configuration and maintenance of network devices (routers, switches, firewalls) and ensure secure and reliable connectivity.

➔   Aid in the rollout, installation, and configuration of new hardware and software applications, including updates and patches.

➔   Develop and maintain technical documentation and user guides. Conduct basic training sessions to help staff better utilize IT resources.

➔   Track, prioritize, and resolve tickets using the organization’s helpdesk system. Escalate issues as needed and follow up to ensure resolution.

➔   Support initiatives related to IT security, ensuring systems adhere to compliance and policy standards, and participate in routine system audits.

Requirements

➔   2-4 years of experience in IT support, network administration, or a similar role.

➔   Solid understanding of operating systems (Windows, Linux, macOS) and network protocols.

➔   Experience with hardware troubleshooting and software installation.

➔   Exposure to SASE tools like Zscaler, Netskope, PaloAlto Prisma Access.

➔   Knowledge of Active Directory, Office 365, and other enterprise IT solutions.

➔   Basic experience in server administration and virtualization technologies (VMware, Hyper-V).

➔   Excellent communication skills and a customer-focused approach.


Preferred Skills (Optional):

➔   Experience with IT service management (ITSM) tools (e.g.,JIRA Service Desk, ServiceNow,Freshworks etc).

➔   Exposure to virtualization technologies (e.g., VMware, Hyper-V) or cloud platforms (e.g., AWS, Azure).

➔   Knowledge of scripting or automation (e.g., PowerShell, Python) for routine tasks.



Work Location: Bangalore

Work Mode: WFO


Benefits: Best in the Industry Compensation, Friendly & Flexible Leave Policy, Health Benefits, Certifications & Courses Reimbursements, Chance to be part of rapidly growing start-up & the next success story, and many more.


Additional Information: At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.



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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CoverSelf

Founded :
2020
Type :
Product
Size :
0-20
Stage :
Raised funding

About

CoverSelf empowers payers with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform. Built from the ground up specifically for healthcare to simplify, democratize and transform the payment integrity industry Take control of your Payment Integrity program today. We've done it, so you don't have to!
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What we seek is an AA (Awesome Attitude to Learn, Improve & Coach).

Not just a BB or CC? Quick self-discovery test:

When was the last time you thought about how GAN (Generative Adversarial Networks) can help auto-create new building designs for an architect or new jewellery designs for a designer OR passionately convinced a friend that Google Video Intelligence API or AWS Rekognition can now auto-video-screen an applicant with 90+% confidence level almost automating 75+% efforts of a recruiter, OR leverage Google Vision API to do e-KYC? If this is what you constantly get blamed for & your friends have made a strip for you on xkcd, you are probably the right-fit for what we are looking for.

Your bucket of Undertaking :

This position will be responsible to consult with the clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

  1. Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
  2. Continually augment skills and learn new tech as the technology and client needs evolve
  3. Use your experience in Google cloud platform, AWS  or Microsoft Azure to build hybrid-cloud solutions for customers.
  4. Provide leadership to project teams, and facilitates the definition of project deliverables around core Cloud based technology and methods.
  5. Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
  6. Participate in technical reviews of requirements, designs, code and other artifacts
  7. Identify and keep abreast of new technical concepts in google cloud platform

Education, Experience, etc.

  1. Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)
  1. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
  2. 3 - 5 years of experience with at least 1 - 2 years of hands-on experience in delivering Cloud Consulting(AWS/GCP/Azure) projects in a global enterprise environment.
  3. Good analytical, communication, problem solving, and learning skills.
  4. Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.

A quick self-discovery test below:

  1. How you treat yourself & others?
    1. You listen more than you speak.  When you do speak, people feel the need to listen.
    2. You have ‘one’ life - no work life or personal life. You are the same at both places.
    3. You are generally happy and passionate about life. When shit does happen you know how to tell your heart ‘All is well’.
    4. You are compassionate to yourself, you love your work, your company, your country, and are generally a person people like to be around.
  2. How you work & live?
    1. You make difficult & complex decisions in an environment filled with lack of well defined constraints and uncertainty.
    2. You are able to admit to your team that you were shit scared while making those decisions.
    3. You are able to juggle conflicting priorities and remain composed as the client keeps on changing requirements. :)
    4. You are genuinely passionate about developing great software, learning a lot, helping others learn and  having loads of fun while doing so.
  3. What you love?
    1. You love things. You are passionate. You care for your self, family, country and Big Bang Theory (and this is a must!).
    2. You love to organize, index, and improve things around you - Yes you are Sheldon’ish’ at times and ‘Leonard’ish’ the other times.
    3. You are passionate about improving processes and you truly feel satisfied by making things better.
    4. You love Google. And AWS. And Terraform. And CI - CD pipelines. And linux.

 

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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