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IT Sales Associate
PinnacleWorks Infotech P Ltd's logo

IT Sales Associate

PinnacleWorks HR's profile picture
Posted by PinnacleWorks HR
1 - 2 yrs
₹3L - ₹3.5L / yr
Gurugram
Skills
Payment follow-up,
Billing
Sales

Job description:

Job Title: Sales Associate (B2B – SaaS / AI Solutions)

Location: Gurgaon

Department: Sales

About the Role

We are looking for a proactive and detail-oriented Sales Associate to support our B2B sales efforts for SuperBot. This role involves engaging with prospective clients, delivering product demonstrations, managing client relationships, and ensuring smooth post-sales operations. The ideal candidate will act as a bridge between clients and internal teams, ensuring both business growth and customer satisfaction.

Key Responsibilities1. Lead Engagement & Prospecting

  • Act as the first point of contact for prospective B2B clients
  • Qualify inbound and outbound leads based on business requirements
  • Understand client needs and align them with product capabilities

2. Product Demonstrations

  • Schedule and conduct clear, structured product demos
  • Deliver compelling technical walkthroughs showcasing SuperBot’s value proposition
  • Address client queries and objections effectively

3. Account Management & Retention

  • Build and maintain strong relationships with existing clients
  • Serve as a primary point of contact for day-to-day client requirements
  • Ensure high levels of customer satisfaction and engagement

4. Financial Operations

  • Manage post-sales activities including billing and invoicing
  • Track payments and follow up proactively on outstanding dues
  • Coordinate with internal teams to ensure accurate financial records

5. Churn Mitigation & Escalation

  • Monitor account health and identify early signs of client dissatisfaction
  • Take proactive steps to resolve issues and reduce churn
  • Escalate critical concerns to the Client Success Manager (CSM)
  • Support resolution by coordinating between client expectations and internal capabilities

6. Internal Liaison

  • Act as a communication bridge between clients and internal teams
  • Translate client feedback into actionable insights for the Tech team
  • Contribute to improving AI conversation flows and overall product performance

Required Skills & Qualifications

  • Bachelor’s degree in Engineering, Business, Marketing, or any related field
  • 1–3 years of experience in B2B sales, SaaS, or client-facing roles, along with hands-on experience in post-sales operations such as billing, invoicing, and payment follow-ups.
  • Strong communication and presentation skills
  • Ability to understand technical products and explain them clearly
  • Good organizational and follow-up skills
  • Problem-solving mindset with attention to detail

Preferred Skills

  • Experience in SaaS / AI / Voicebot solutions
  • Familiarity with CRM tools and sales pipelines
  • Basic understanding of client success and retention strategies

What We Offer

  • Opportunity to work with cutting-edge AI solutions
  • Dynamic and growth-oriented work environment
  • Exposure to end-to-end sales and client lifecycle management

Job Type: Full-time

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • This role would require a F2F interview post initial telephonic discussion, Would you be available for the same?
  • If you get shortlisted for this role, How soon would you able to join the organisation?

Education:

  • Bachelor's (Required)

Experience:

  • IT Sales/B2B Sales: 1 year (Required)


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About PinnacleWorks Infotech P Ltd

Founded :
2012
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Founded in the year 2012, PinnacleWorks has evolved with only one and single vision and that is to revolutionise the IT Industry with its products and solutions. The company has always kept a futuristic vision and have always come up with solutions that were going to be the next-gen needs of the businesses. Most of the solutions developed by the company are backed by the latest technologies including Artificial Intelligence, Machine Learning, NLP, etc. SuperBot and Campusenrol are a few of the products developed by the company using technologies like AI, NLP and Machine Learning as a step towards automation of processes for businesses around the globe. If we talk about the team, then we have 50+ young and talented minds on board who work in a flexible environment with lots of opportunities to learn and explore their area of expertise.
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