ILLUSTRATOR

Position: Client Operations Specialist

This role is integral to Brainayan's success in delivering high-quality training programs and ensuring client satisfaction. The Client Operations Specialist will work closely with various departments to ensure seamless coordination and execution of client projects.

Role Overview

As a Client Operations Manager, you will be responsible for ensuring a seamless experience for clients post-onboarding. Your role will involve managing vendor documentation, invoices, logistics, and other training execution requirements, ensuring operational efficiency and client satisfaction.

Key Responsibilities

Client Onboarding & Documentation

Ensure smooth post-sales onboarding for new clients.

Handle vendor registration and documentation processes.

Collect and manage client assets such as logos, branding guidelines, etc.

Invoice & Payment Coordination 

Manage invoicing processes, ensuring timely follow-ups for payments.

Work with finance teams for accurate billing and reconciliation.

Training Execution & Logistics

Coordinate trainer travel and stay arrangements.

Liaise with clients for training materials, venue requirements, and other logistical needs.

Ensure timely communication and execution of training-related requests.

Client Communication & Support

Serve as the primary point of contact for operational queries post-onboarding.

Provide ongoing support to clients to ensure smooth program execution.

Address and resolve any operational challenges proactively.

Required Skills & Qualifications

3-5 years of experience in client operations, project coordination, or a similar role.

Strong organizational and multitasking abilities.

Excellent communication and relationship management skills.

Proficiency in MS Office, Google Suite, and project management tools.

Experience in handling invoices, vendor documentation, and logistics is a plus.

Why Join Brainayan?

Work with top global brands and industry leaders.

Be part of a growing team making a real impact in people development.

Opportunity for professional growth in a dynamic and collaborative environment.

Candidate Requirements:

• Bachelor’s degree in any field
• Required Excellent Communications 
• Minimum 2 years of sales experience in a full-time role
• Excellent communication and interpersonal skills
• Presentable personality and ability to handle high ticket size clients confidently
• Open to stretch and working in a start-up/ed-tech environment
• Immediate joining required
• Age: Below 32 years

Benefits to Highlight for Candidates:

• Be part of a fast-growing ed-tech company with a positive and unique culture (refer to our LinkedIn, Glassdoor, and website for more details).
• Attractive incentive structure, with potential monthly earnings exceeding ₹1 Lac based on performance.
• No field sales (door-to-door). Leads are provided to counselors to connect with clients.
• Significant career growth opportunities, with high performers moving into team management roles within 1-2 years.
• Flexibility for relocation to other offices (Bangalore, Delhi, Hyderabad, Chennai) based on tenure and performance.

• Lead & manage the marketing function of the studio end to end from planning to execution for quality lead generation
• Manage and refine our social media channel with content marketing and inbound marketing.
• Consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts and by generating new quality leads.
• Continually review changes to the market, use tools to measure & iterate so that results are predictable and sustainable
• Report directly to the CEO and rally along to execute the brand vision.
• KPI’s will be around # of qualified leads, site traffic, awards won, lead to conversion ratios, content quality, ranking on platforms like clutch, etc.

• Excellent leadership, communication, and decision-making skills
• Experience with digital marketing, content marketing, and social media marketing
• Able to set and achieve targets as well as do not shy from achieving given targets
• Self-motivated and committed to perform
• Ability to track, measure, and iterate based on results

Role & Responsibilities:

• Plan and execute Security Assessment Strategy
• Proactively implement security measures
• Implement tools to Monitor and Report Security violations
• Govern security specification guidelines adherence across product and organization

Skills & Qualification:

• IIT, BE or B Tech
• 4+ years of relevant work experience
• Expert in Application Information Security, VAPT
• Proficient using tools like BURP, NMAP, KALI etc.
• Good understanding of web technologies, APIs and mobile app development practices
• CEH certification preferred

• Proficiency in Java, with a good understanding of its ecosystems
• 2+ Yrs experience in microservices
• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries
• Know how of Java concurrency patterns
• Basic Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark
• Relevant Knowledge of Java GUI frameworks like Swing, SWT, AWT according to project requirements
• Ability to write clean, readable Java code
• Experience in handling external and embedded databases
• Understanding basic design principles behind a scalable application
• Skilled at creating database schemas that characterize and support business processes
• Basic knowledge of JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests
• In-depth knowledge of code versioning tools, for instance, Git
• Understanding of building tools like Ant, Maven, Gradle, etc
• Expertise in continuous integration
• Other required skills of a java developer include the basic knowledge of:
• JavaServer pages (JSP) and servlets
• Web frameworks like Struts and Spring
• Service-oriented architecture
• Web Technologies like HTML, JavaScript, CSS, JQuery
• Markup Languages such as XML, JSON
• Abstract classes and interfaces
• Constructors, lists, maps, sets
• File IO and serialization
• Exceptions
• Generics
• Java Keywords like static, volatile, synchronized, transient, etc
• Multi-threading and Synchronization

• Develop creative solutions and write technical design based on the requirements.
• Work closely with peer teams to ensure that applications are written to allow for overall system performance.
• Assist in tuning and optimization.
• Develop and execute unit tests for product components.
• Perform peer code reviews and provide feedback.
• Promote high quality, scalability, and timely completion of projects.
• Apply agile approach to coordinate development and determine project scope and limitations.
• Bachelor degree in Engineering, CS or equivalent experience
• Development in Core Java, J2EE, Struts, spring, Client-Side scripting, Hibernate, Database
• Development of scalable core-java applications, Web Applications and Web Services
• OOP concepts 
• Data Structures, algorithms and their applications
• Strong problem-solving skills
• Experience in building microservices
• Strong experience with Spring Boot stack (spring cloud, spring-data)
• Extensive experience in developing and consuming REST APIs
• Experience in Kafka distributed messaging
• Hands-on experience in Redis, Apache Ignite, Hazelcast
• Strong experience in RDMS and NoSQL databases Mongo
• Experience in using Elastic Search
• Experience in profiling applications
• Strong analytical skills and general logical reasoning
• Excellent written and verbal communication skills.
• Good understanding of Software development life cycle (SDLC)
• Basic SQL queries

Job Purpose: This Job Position usually administers to recover the payments from the defaulter clients within the stipulated period of time to maintain the cash flow of the company.

Industry- Heavy Machinery, Industrial Equipment, Construction, engineering, cement, metals

Primary Responsibilities:

• Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed with Team Lead, for recovery.

• Initiate demand and reminding letters to all defaulting customers and review all credit files for proper documentation and monitoring.

• Obtain background information on all accounts assigned to the Recovery Team and especially customer information etc…

• Follow up on major debtors accounts assigned to ensure recoveries through calls, demand notices or any other appropriate means.

• Ensure accounts assigned to them are fully recovered.

• Prompt identification of unauthorized balances and follow up with clients on early warning and remedial action on the same.

• Daily call memo and progress report on negotiations with debtors in respect of repayment of indebtedness.

• Negotiations/meetings with customers who want payment work out options such as refinancing, rescheduling and restructuring
• Should have two-wheeler.

Skills & Knowledge:
-Relevant Experience 1 - 2 years experience in recovery or collection
-Proficient in MS Office(Excel Knowledge is Mandatory)
-Good Communication skills in Marathi, Hindi,& English
-Self Motivated & Go-getter

Employment Type: Full Time, Permanent

Education-

HSC/B.com/BBA/BA (any)

Location- Warje, Pune

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month