Content Manager

Associate Manager - Mortgage Operations

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.

Key Responsibilities

·       Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

·       Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

·       Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

·       Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

·       Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

·       Identifying opportunities with existing customers for upselling and cross selling other services.

·       Creating/Managing process documentation for all customers.

·       Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

Skills and Qualifications

·       Prior experience in Operations Management.

·       12+ years in Mortgage Operations.

·       Experience of managing a team of 40-60 Full-time Employees.

·       Leadership and CRM skills.

·       Excellent Communication skills.

·       Transition Experience.

·       Hands-on experience in handling clients directly.

·       Proven track record in People Management.

Benefits

·       Performance-based Incentives.

·       Flexible work Environment.

Location

The role will be situated at our J P Nagar office.

WordPress: As a WordPress Developer, you will be responsible for designing and developing engaging and responsive websites using WordPress. You will collaborate with cross-functional teams to deliver high-quality web solutions that align with our goal.

Responsibilities:

• Develop and maintain custom WordPress themes and plugins, ensuring responsive design and optimal performance.
• Collaborate with UI/UX designers to convert designs into functional websites while maintaining visual and brand consistency.
• Customize and extend existing WordPress functionalities to meet specific project requirements.
• Optimize website performance, including page load times, user experience, and mobile responsiveness.
• Debug and troubleshoot website issues and implement timely solutions.

Qualifications:

• Bachelor's degree in Computer Science, Web Development, or a related field (preferred but not required).
• Proven experience as a WordPress Developer with a strong portfolio showcasing previous projects.
• Proficiency in HTML, CSS, JavaScript, PHP, and MySQL.
• Experience with responsive design principles and frameworks.
• Solid understanding of web performance optimization techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Self-motivated with the ability to manage multiple projects and meet deadlines.

Job Role & Responsibility:

VMWare NSBU HCX team is looking for passionate engineers with a startup mindset and ready to solve business problems by applying technical engineering knowledge. You will be a part of enterprise class HCX cloud mobility platform to help customers solve datacenter evacuation, consolidation and hybrid cloud use cases. You’ll be part of a dynamic engineering team where a passion for innovation is a key to address technical problems, improve performance and scalability and focus on continuous improvement is of paramount importance. You will be a part of R&D development team focused on various aspects of HCX ranging from workload mobility to networking in the context of hybrid cloud paradigm. As part of the job, you will work with senior architects and other engineers of the team to deliver world class enterprise class product.

Required Skills:

• Background with Computer Science fundamentals (based on a BS or MS in CS or related field) with 4+ years of substantial professional experience
• Strong programming skills in Java/Go/Python
• Knowledge of distributed systems
• Understanding of Micro Services architecture, REST APIs Design and Development 
• Understanding of Kubernetes, Kafka, No-sql, Java/Sprint, Client MVC
• Exposure to one or more UI technologies
• Organized and passionate about details; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment

Preferred Skills:

• Strong knowledge about virtualization, and/or container technologies
• Experience in SDN/Networking/Network Management domain is added plus
• Exposure to AWS, Azure is added plus

• Design and implementation of the frontend applications and Mobile apps
• “Pixel-perfect” implementation of our approved user interface
• Ability to understand business requirements and translate them into technical requirements
• Break features into simpler granular tasks, estimate effort required, and identify dependencies
• Work with Analyst and back end developers to deliver a seamless user experience
• Write clean, efficient, maintainable code with good test coverage
• Build reusable code and libraries for future use and optimize the application for maximum speed and scalability
• Test and Debug as required

Expected Qualifications and Key Skills

• BSc or B.E in Computer Science / Engineering from a tier-1 college in India or abroad
• Proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Strong understanding of UI/UX, responsive design, cross-browser compatibility, AJAX, and general web standards
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript/TypeScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Proficiency with Git / Version control

Our growing company is in need of an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets. We’re searching for professionals that have a solid track record of creating long-term value for organizations. We’re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities. We’re looking for managers who are customer-obsessed and ready to solve the changing needs of our clients. Candidates should have strong communication and leadership skills.

Roles & Responsibilities:
 Generating client leadsfor MyClassCampus through references, direct
approaches and internet sources
 Doing product demo, follow-up, negotiation and business deals with potential
International clients
 Generating business and achieving sales goals
 Maintaining business relations with International clients and generate references
 Approach potential clients with multiple institutes/branches and convert
business deals
 Approaching to potential channel partner leads assigned to you to explain the
product and converting them as active channel partners in international market
 Anything and everything required to grow the business in the assignedregion

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Responsibilities:

• Understand the requirement and purpose of implementation.
• Implement modules with individual products and come up with impact and own ideas and solutions.
• Troubleshooting issues across environments.
• Responsible for monitoring, highlighting and troubleshooting issues across environments.
• Responsible for design and develop the components as per the requirement.
• Technical documentation, design and development using tools and technologies like HTML5, JAVA and Angular JS etc.
• Complete the build of code on time and as per application coding standards, and perform unit testing.

Requirements:

• Strong Expertise and experience in HTML5, charting libraries, JavaScript, jQuery, Angular(2+) or ReactJS

• Strong hands-on experience in Web services (REST)
• Proficient knowledge in D3.JS
• Good understanding of user interactions
• At least involved in one live project on D3.JS
• Handson on Visualisations

• Knowledge in Nodejs
• Knowledge in React JS / Angular 2+
• Good understanding of cloud computing platforms and its services
• Experience in UI, UX, data visualisations, usability, design aspects and user stories